Post on 07-Jul-2018
transcript
Patriot Subaru, Saco, Maine
• Awarded Open Point In 2003 – Planning Volume 194
• 2013: 2300 Retail (60/40 New/Used)
• AOR Population: Approx 90,000.
• 7 Subaru Dealers In State Of Maine
• 50-55 Employees
A Stellar Performance
9 Consecutive Years
2012 #5 U.S, #1 New England 2013 Nominee
First Maine Small Business
First New England Dealer 2013 #4 Overall, Only Auto Dealer
2013 Maine Best Business Award
Patriot Subaru Mission Statement:
TO SERVE • Our Customers • Our Families • Our Community • Each Other
10. Recruit - Hire Attributes and Attitude /
“Tell me about your day”. “Do you usually think you are better than the people you work with? Why?”
Teach Aptitude
• Trustworthy
• Enthusiastic
• Friendly
• …and A High Running Motor!
Teach Recruiting and Interviewing To Your Leaders.
9. Treat Everyone As A Customer (Brand it)
Build A Brand That Is Harmonious With Your Manufacturer and Customer!
Subaru: • Safety • Longevity • Environmental Support • Charitable and Caring • Dogs at Work!
8. Performance Culture
• Clearly Define Goals
• Measure Progress
• Share The Goals Of The Dealership and Every Department, With Every Associate • Celebrate Wins (Publically)
• Weekly e-newsletter
7. Caring Culture
• Support Community Involvement (Their’s and Your’s)
• Recognize Above and Beyond
• Know Their Family and Let
• Organic Vegetable Garden,
(Attitude and Actions)
Them Know Your’s
Gym, Recycle, Reuse, Reduce
6. Little Things Count! • Feed Your People
• Have Fun Events
• Concerts, Sporting Events, Bowling Teams, Little League
• Holiday Party (Yes, we serve alcohol)
• Associate of the Month
5. Show Me The Money! *And Benefits!
• Pay Plans Built Around Performance and Tenure
• Paid Health, Dental, and Vision (Includes Mental Health) • Profit Sharing
• 401K Match
• Annual Holiday Bonus Based On Performance and Tenure
• Graduated Vacation Plans
• Continuing Education and Personal Development
4. The Founders Club
Original Associates and All Five Year Plus Associates
“Jewel of the Seas”
• Annual Dinner • Cash Bonus • Big Trip Every 5 Years • 10 Year Associates: Seven-Day Cruise (Suite) for Associate and Spouse (Together)
3. Leadership and Management
No Negative Surprises
(Positive and Negative)
• Consistent Attitude and
• Identify Leaders and Teach Leadership
• Constant Feedback
2. Always Do The Right Thing
This is the over-riding decision making philosophy.
• Benefits Of A Big Company, Touch Of A Small Company
• Find Ways To Say Yes
• Support Their Mistakes
• Build Relationships
PATRIOT SUBARU TOP 10 OVERVIEW 10. Recruit - Hire Attributes and Attitude /Teach Aptitude
Adam Arens adam.arens@patriotsubaru.com Cell Phone: 207-423-6085
9. Treat Every As A Customer (Brand It!) 8. Performance Culture 7. Caring Culture 6. Little Things Count 5. Show Me The Money *And Benefits 4. The Founders Club 3. Leadership and Management 2. Always Do The Right Thing 1. Celebrate Together – Council Privately