Australis Music Group - The Future of Music Instrument Retail - 3 December 2015

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transcript

Craig Rispin CSP

“Craig we’ve seen more change in the last 3 years

than in the last 30.”

“Retail will change more in the next 5 years than

the last 50.”

Technology Changes Exponentially

People Think Linearly

People

Business Technology

Life SciencesWork/Life Shift Acceleratio

n

Age Wave

Education Re-Engineering

Global Nomads

Free Agency

End ofRetirement

Emerging Models

SharingEconomy

MarketingMegatrend

TrustEconomy

Machine Learning

Cloud Computing

SecurityScare

Coworking &Collaboration

Massively Mobile

Internet ofThings

Big Data

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keynote:/Users/crrispin/Documents/%20New%20Presentations/Know%20First%20Master%20%C6%92/Know%20First%20Master%20Final%20Interactive%2012%20copy%203~.key?id=BGSlide-33
keynote:/Users/crrispin/Documents/%20New%20Presentations/Know%20First%20Master%20%C6%92/Know%20First%20Master%20Final%20Interactive%2012%20copy%203~.key?id=BGSlide-33

A.T. Kearney Studied Why Strategic Planning

Tends to Fail...

Strategy Formulation What Goes Wrong?

88%Lack Of Understanding Of Future Trends

Did You Know - That in 2028?

Video Discussion

Discuss with a Partner:

What Did You Find Most Interesting in the Video?

We’re Living in a World of Exponential Change

Gabriel O’Brien

Living a World Where iPhones Are Twice the Value of Oil...

Uber - World’s Largest Transport Company, Owns No Vehicles

Airbnb - World’s Largest Accommodation Provider, Owns No Real Estate

Facebook - World’s Most Biggest Media Owner, Creates No Content

Alibaba, The Most ValuableRetailer, Has No Inventory

Billions of Customers are Having Incredible

Experiences...

Then They Turn Up at Your Music Retailer...

After Buying Their Mac Here...

Or Visit Their Website...

Change Can Wipe Out a 100 Year Old Company

With More Competitors Than Ever Before...

It’s Good That The Next Generation Likes

Retail...

MILLENNIALS PREFER SHOPPING IN STORES AS OPPOSED TO SHOPPING ONLINE

LET’S HAVE A LOOK AT THE NUMBERS:

Source: "Who are the Millennial shoppers? And what do they really want?" from Outlook 2013, No. 2, an Accenture publication.

Millennials Prefer Retail

YET ECOMMERCE IS BOOMING

Source: http://www.statista.com/statistics/272391/us-retail-e-commerce-sales-forecast/

AND AMAZON’S BUSINESS MODEL SEEMS LIKE A BETTER FIT FOR GROWTH…

Source: http://netonomy.net/2014/06/23/amazon-vs-walmart-comparison-in-one-essential-chart/

The Future of Retail is: Beautiful, Connected,

Data Driven, and Omni Channel

Design for Retail:Important to Drive Sales?

What Store Sells the Most per Square Feet?

Apple $7,000 PSFor $650 PSM

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 42

SUPERMARKETS | 1ST PLACE KING RETAIL SOLUTIONS, FRESH ST. FARMS, SURREY, BC

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 61

LIFESTYLE, HEALTH & WELLBEING | 1ST PLACE TPG ARCHITECTURE, THE RED DOOR, NEW YORK

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 65

PHARMACY | AWARD OF MERIT MARKETING JAZZ, BOTICANA PHARMACY, JAEN, SPAIN

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 64

PHARMACY | AWARD OF MERIT ALESSANDRO LUCIANI DESIGNER, DR. FLEMING PHARMA & HEALTHCARE, MILAN

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 95

Landini Associates CLIENT PROJECT DATE PAGE

Design and Brand Consultants T2 T2 CASE STUDY 15.01.11 14

T2B ArrivesSydney Westfi eldT2B Arrives | Sydney Westfield

Pop-Up Stores for Brands

Data-Driven Retail

Can You Know What’s Working In-Store

In-Realtime?

Heat Mapping Retail:Real Time Analytics

Can You Know Who’s In-Store and Deliver a Custom Experience?

Can You Deliver Realtime Education &

Promotions?

Digital Signage:with Anonymous Video Analytics

You Can Do Some Amazing Things with

Digital Signage

Plus - Your Digital Signage Network Could

Be a Profit Centre!

82% of Companies Using Digital Signage

are Very Satisfied

Omni Channel

Anticipate “showrooming” by keeping prices and special offers up-to-date on your digital site.

Tip One:

The Pocket Showroom

50% of U.S. sales are digitally influenced, most commonly by price comparisons.

Have a system to handle the anticipated increase of buy-online-pick-up-in-store (BOPIS) orders.

50% of shoppers plan to buy online and pick up orders in-store.

BOPIS

Tip Two:

Use dynamic pricing software to make adjustments in real time.

By the Sale of Your Pants

35.5% of retailers rely on dynamic pricing.

Tip Three:

Apply analytics to data on shopping habits, location, preferred channels and more to help you optimize prices.

The Big Picture

80% of retailers rate themselves as “behind” or “significantly behind” Amazon in terms of analytics maturity.

Tip Four:

Make it easy for customers to move among channels by sharing information consistently across channels.

Multi-Stop Shop

Tip Five:

70% of consumers expect to see in-store inventory when they visit a company’s website.

Order Takersvs

Change Drivers

Craig Rispin CSP

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