Avaya Aura Messaging Portfolio

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Avaya Messaging Portfolio

Start with: Communication Manager Messaging (CMM) 6.0

One X Mobile and One X Comm 6.x is now included in One X CES

Part of a portfolio of communications solutions designed to help you easily connect your employees, customers, and processes for sophisticated and productive collaboration.

Provides a low cost and easy to install solution that includes call answering and messaging capabilities.

Powerful embedded addition to the Avaya Aura™ Communication Manager 6.0 delivering voice and text messaging to help improve communications and simplify information exchange between enterprises.

CMM 6.0

Multimedia Messaging; Voice, Fax, Text, and other media

Call answer, Call sending, Call forwarding

INTUITY™ AUDIX® Telephony User Interface (TUI)

35 TUI language packages

Outcalling mobility

Multiple personal greetings

Auto Attendants, Bulletin Board, Broadcast

Standards based; SIP, H.323/Q.Sig, SMTP/MIME, IMAP4, TCP/IP, LDAP, SSH/SSL, IPv6, and more

Standards and Feature Capabilities:

Avaya Aura Communication Manager Messaging application includes a broad set of voice messaging features, including: Call Answer Helps ensure that information and messages can be securely left

in a user’s voice mailbox while they are away from their workplace or on the phone.

Voice Messaging Users can record a message, address it, and send it to other Communication Manager Messaging network users.

Email Client Access Standard internet messaging protocols (IMAP4 and SMTP) support the retrieval of messages using industry standard email clients, consolidated in an email inbox.

Outcalling (Call Me) Users can administer the application to outcall to another phone to notify them of new messages, with time of day and priority parameters.

Automated Attendants Sophisticated capabilities for customer call handling, custom prerecorded announcements, and call routing based on caller response to menus and prompts.

Message Networking Enables the networking of multiple messaging platforms efficiently across disparate geographic locations in point to point or hubbedtopographies

Integration to Communication Manager is provided through H.323/Q.SIG.

Offer Summary

Specifications:

The application is embedded with Communication Manager and must be at the same release. Release 6.0 is the current release.

Integration to Communication Manager is provided through H.323/Q.SIG. SIP integration is also available with Avaya Aura™ Session Manager 6.0.

System Requirements and Interoperability

Modular Messaging 5.2 Overview

Avaya Modular Messaging 5.2

• Modular Messaging single server configuration uses virtualization technology to target midsize enterprises

• Enterprise wide web-based licensing mechanism saves time and increases customer satisfaction

• Market leading speech access included

• Allows IT administrators flexibility in hardware choices and managing licenses

• Natural step towards UC for over 100 million Octel and Intuity AUDIX users

Benefits

Differentiators

• Modular Messaging Single and Multi Server

• Serviceability and Security Enhancements

• Support for Secure Access Link (SAL)

• New Avaya Common Server –HP DL 360G7

• WebLM based licensing

• Product Licensing and Distribution System (PLDS)

• Extended Manufacturer Software Support Release

• Various High Demand Features

Overview

Avaya Modular Messaging 5.2 Modular Messaging is a unified messaging solution that

addresses the different unified messaging needs of customers. It is available in the following versions:

Avaya Message Storage Server (Modular Messaging—MSS):Modular Messaging Release 5.2 system for MSS is available in two configurations:

Single server configuration that provides both MSS and MAS on a single server.

Multi-server configuration that provides MSS and MAS as separate servers. Modular Messaging—Microsoft Exchange (Modular Messaging—

Exchange)

Modular Messaging—IBM Lotus Domino (Modular Messaging—Domino)

Single Server running System Platform with Message Application Server, Avaya MSS Store and optionally, Web Client/Web Subscriber Options Server all running on a single physical server.

Avaya Message Store Server (Linux)

System Platform

Avaya one-X Clients

- Avaya or non-Avaya PBX

- SIP integration required*

Modular Messaging Single Server Configuration

*Options Include:

• CM5.2.1 with SES (SES in MBT or SES Standalone)

• Session Manager

• AudioCodes SIP/TDM gateways

• Dialogic SIP/DSE gateways

Message Networking Server(s)

one-X Speech Server(s)

Web Client Server(s)

Messaging Application Server :Aria / AUDIX / Serenade TUIs

(Windows)SIP

Message StoreOptions

Microsoft Exchange Store Server

Avaya High Availability Message Store Server (Linux)~ or ~

~ or ~

IBM Domino Store Server (Win)

one-X Speech Server(s)

Message Networking Server(s)

- MultiVendor support

- MultiSite and MultiSwin Support

- Scalability (MSS)

- 288 Ports per VMD

- 96 SIP Sessions per MAS

- 40k Subscribers

- 5000 IMAP

- Redundancy

(Windows)

analog/digital/IP/SIPMultiple PBXsSIP only

PBX500

(Windows)

Web Client Server(s)

(Windows)

Modular MessagingMulti Server Configuration

• All new installs SIP only• Other integrations supported

for upgrades

Messaging application server redundancy

N+1 server configuration for MAS redundancyModular Messaging offers redundancy of voice ports by an N+1 server configuration.

N+1 server configuration is the implementation of more than the minimum number of MASs recommended to increase availability and reliability. An N+1 server configuration can be implemented only if certain established maximum limits are not exceeded:

• A five MAS limit for Modular Messaging—Avaya MSS version

• A 10 MAS limit for Modular Messaging—Microsoft Exchange version and Modular

Messaging—IBM Lotus Domino version

Message Storage Server redundancy

If a message store becomes unavailable to MAS units, Modular Messaging is able to provide the following services:

• Call Answer

• Emergency retrieval of new Call Answer messages from the Modular Messaging telephone user interface (TUI)

The MSS provides backup capabilities that include backing up data to a DVD or remote storage on LAN.

Modular Messaging 5.2 Capacity

Evolution of MessagingFrom voice messaging to contextual messaging

Basic voice messaging Sending and receiving of voicemails

via TUI Usage of distribution lists and menus

Unified (voice/fax) messaging w/ e-mail GUI access via thin or thick client Natural speech recognition access Sophisticated caller menus Sophisticated notification options Advanced system-level capabilities

Any media messaging (voice, fax, video) Flexible access from integrated and

next-generation clients Preservation of user experience Presence and Calendar awareness Redundancy/Resiliency Virtualization

Mutare

There are two features from Avaya’s developer partner Mutare, specifically:Mutare Enhanced Voice Mail (EVM) with giSTT (Speech-

to-Text transcription)Mutare Message Mirror (for resiliency of the Avaya

message store server)

Mutare Speech-to-Text Transcription (giSTT) What is it?

– Developer Partner solution that converts received voice messages into text

– Fully automated, e-mail agnostic, suitable for deployment behind customer fire-wall

Why?– Enhances mobile-user and message retrieval experience

Customer value?– Enhances Mobility and Flexibility in message access– Full automation offers higher security for implementation behind

firewall– Lower cost allows for broader deployment of value-added

functionality

Speech-to-Text: Converted Voicemail in Email, IM, SMS

Mutare Message Mirror for Geo-Redundancy

What is it?– Additional resiliency for Avaya Message Store, capable for

Geographic Redundant deployments Why?

– Eliminates “weak-link” in solution– Near-term resolution until native GR can be delivered

Customer value?– Business continuity– Investment protection from Modular Messaging, retaining

Mutare Message Mirror from MM over to AAM

Message Store – Geo-Resilience for Message Store

Backup storage server works as hot standby Mirrors messages, greetings, names and passwords Creates and deletes mailboxes on the backup system

to match changes on primary

AvayaStorage

Backup

AvayaStorage

Primary

Message Mirror Application(Windows) Server

Can be a Virtual Server

Avaya Aura Messaging Portfolio

Technology