Post on 04-Jan-2016
transcript
Back to Table of Contents
pp. 370-383
Chapter 23 Consumer Rights andResponsibilites
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 2 of 57
Learning ObjectivesLearning ObjectivesAfter completing this chapter, you’ll be After completing this chapter, you’ll be able to:able to:
1.1. NameName the seven rights of consumers.
2.2. List List the basic responsibilities of a consumer.
continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 3 of 57
Learning ObjectivesLearning ObjectivesAfter completing this chapter, you’ll be After completing this chapter, you’ll be able to:able to:
3.3. Explain Explain how you can conserve resources.
4.4. Describe Describe ways you can learn consumer skills.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 4 of 57
Why It’s ImportantWhy It’s Important
As a consumer, you have rights about the safety and the quality of the products you buy. Along with those rights, you also have responsibilities to choose and use products wisely.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 5 of 57
Key WordsKey Words
consumer rightsconsumer movementproduct liabilitybait and switchfraudpollution
continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 6 of 57
Key WordsKey Words
conservationrecyclingboycott
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 7 of 57
The Consumer Bill of Rights The Consumer Bill of Rights In 1962, President John F. Kennedy outlined what he called the Consumer Bill of Rights.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 8 of 57
The Consumer Bill of Rights The Consumer Bill of Rights The four basic consumer rights are:
• The right to be informed • The right to choose • The right to safety • The right to be heard
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 9 of 57
The Consumer Bill of Rights The Consumer Bill of Rights These rights received much attention from the consumer movement, a movement to pass laws protecting consumers from unfair and unsafe business practices.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 10 of 57
The Consumer Bill of Rights The Consumer Bill of Rights Over the years, three more rights were added. These rights are:
• The right to have problems corrected • The right to consumer education • The right to service
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 11 of 57
Figure23.1 WHAT ARE YOUR CONSUMER RIGHTS?
The government outlines consumers rights.On a separate piece of paper, match the statement to the consumer right.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 12 of 57
The Right to Be Informed The Right to Be Informed Consumers can make wise decisions only if they have the information they need.
As a consumer, you have a right to accurate information.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 13 of 57
The Right to Be Informed The Right to Be Informed Businesses are required to give you certain information about their products.
Packaged foods must list all ingredients starting with what they contain the most.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 14 of 57
The Right to Choose The Right to Choose Consumers can choose from a wide variety of goods and services, because the United States has a market economy.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 15 of 57
The Right to Choose The Right to Choose When one company controls the market, it has a monopoly.
Competition means there are choices. Lack of competition hurts the consumer.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 16 of 57
The Right to Choose The Right to Choose The federal government has the power to keep markets competitive.
The government can use antitrust laws to stop monopolies from forming or to break them up.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 17 of 57
The Right to Safety The Right to Safety The legal responsibility that manufacturers have to make a safe product is called product liability.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 18 of 57
The Right to Safety The Right to Safety Products that might be dangerous if used improperly must have instructions for correct and safe operation.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 19 of 57
The Right to Be Heard The Right to Be Heard Consumers who have complaints about products or services have a right to be heard.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 20 of 57
The Right to Be Heard The Right to Be Heard If you’re not happy, businesses generally want to hear about it so they can fix the problem and keep you as a customer.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 21 of 57
The Right to Be Heard The Right to Be Heard Bait and switch consists of advertising an item at a low price to lure you into the store. Once you’re there, the salespeople tell you they’re out of the item and try to get you to switch to a more expensive item.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 22 of 57
The Right to Be Heard The Right to Be Heard There are a number of laws to protect consumers from fraud, or deliberately misleading business practices.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 23 of 57
The Right to Be Heard The Right to Be Heard You can turn to various government or consumer organizations for help if you have a problem.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 24 of 57
The Right to Have The Right to Have Problems Corrected Problems Corrected
Usually if you take a defective item back to the store with your receipt, the business will replace the item or refund your money.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 25 of 57
The Right to Have The Right to Have Problems Corrected Problems Corrected
If a business refuses to correct a problem, you can write to the manufacturer to find out how to get the problem resolved.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 26 of 57
The Right to ConsumerThe Right to ConsumerEducation Education
Consumers have the right to learn how a market system works.
When you decide to buy an item, you should know that different stores might charge different prices.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 27 of 57
The Right to ConsumerThe Right to ConsumerEducation Education
Some sources of consumer education are:
• Comparison shopping• Labels and fact sheets
continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 28 of 57
The Right to ConsumerThe Right to ConsumerEducation Education
• Consumer education classes• Magazines such as Consumer
Reports• Consumer organizations
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 29 of 57
The Right to Service The Right to Service Customers have a right to be treated in a respectful and courteous manner.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 30 of 57
The Right to Service The Right to Service You have the right to expect fast delivery of goods or services and that they meet the standard of quality a business claims.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 31 of 57
The Right to Service The Right to Service You have the right to be served without discrimination on the basis of your race, gender, income, or age.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 32 of 57
Fast Review
1. How are the ingredients in packaged food listed?
2. What is a manufacturer’s legal responsibility to make safe products called?
continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 33 of 57
Fast Review
3. What is bait and switch?
4. Interpret and explain the rights of consumers.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 34 of 57
Your Responsibilities as a Your Responsibilities as a Consumer Consumer
As a consumer, you have the responsibility to educate yourself.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 35 of 57
The Responsibility to Be The Responsibility to Be Informed Informed
Before making a major purchase, read Fact Sheets from the Consumer Product Safety Commission.
You can also get product information on the Internet.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 36 of 57
Figure23.2 HOW YOU CAN TAKE ACTION
The local newspaper runs these stories.As a consumer, what is your responsibility after reading these headlines?
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 37 of 57
The Responsibility to The Responsibility to Choose Carefully Choose Carefully
Responsible consumers make comparisons to find the best product or service at the best price.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 38 of 57
Pollution Pollution The environment is threatened with all kinds of pollution, or contamination of air, water, and land.
Consumers (and producers) must do their part to cut down on pollution.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 39 of 57
Conserving Resources Conserving Resources Conservation is the process of preserving, protecting, and planning the management of resources.
Every consumer should be aware of the limited supplies of resources and adjust their consumption accordingly.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 40 of 57
Recycling Recycling Recycling involves collecting products for processing so that they can be used again.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 41 of 57
Recycling Recycling It’s the responsibility of all consumers to:• Reduce the use of disposable
materials• Reuse products when they can• Recycle materials to reduce waste
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 42 of 57
The Responsibility to Use The Responsibility to Use Products Safely Products Safely
Consumers must follow the instructions given by the manufacturer for the safe use of products.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 43 of 57
The Responsibility to Use The Responsibility to Use Products Safely Products Safely
You can have safety problems if you buy products from an unreliable source.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 44 of 57
The Responsibility to Speak Out The Responsibility to Speak Out You have the responsibility to report unfair, unsafe, and illegal business practices.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 45 of 57
The Responsibility to Speak Out The Responsibility to Speak Out
You can boycott, or refuse to buy, a company’s goods or services.
You can let the company know if you don’t approve of its products or policies.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 46 of 57
The Responsibility to The Responsibility to Seek Remedy Seek Remedy
You have a responsibility to seek remedy for a defective product.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 47 of 57
The Responsibility to Learn The Responsibility to Learn Consumer Skills Consumer Skills
Some tips for making smart consumer decisions are:
• Read information on labels and packages.
continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 48 of 57
The Responsibility to Learn The Responsibility to Learn Consumer Skills Consumer Skills
• Compare prices at different stores and look for sales.
• Pay attention to the media to become aware of illegal practices.
continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 49 of 57
The Responsibility to Learn The Responsibility to Learn Consumer Skills Consumer Skills
• Read consumer information publications.
• Attend classes or workshops on consumer issues and problems.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 50 of 57
Speakout
Speakout
Speakout
Speakout
Speakout
Graphic OrganizerBeing a Responsible ConsumerBeing a Responsible Consumer
Graphic OrganizerGraphic Organizer
RESPONSIBLECONSUMERS
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 51 of 57
Fast Review
1. Why is it important to read product labels?
2. Would you choose not to buy a manufacturer’s products for ethical reasons? continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 52 of 57
Fast Review
3. What are three things you can do to conserve resources?
4. Interpret and explain the responsibilities of consumers.
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 53 of 57
How much money could your family save in five years if you used energy-efficient appliances?
continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 54 of 57
How will the increased use of public transportation and bike lanes help everyone?
continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 55 of 57
Hand washing a car is an example of which consumer responsibility?
continued
ChapteChapterr
2323
Introduction to Business, Consumer Rights and Responsibilities Slide 56 of 57
What consumer responsibility are you demonstrating by trying to improve the environment?
Back to Table of Contents
pp. 370-383
End ofChapter 23 Consumer Rights andResponsibilites