Post on 10-May-2015
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Balanced Scorecard (BSC) for CMMI
An Implementation Roadmap
Eduardo Espinheira
Process Improvement Manager
Paula Gomes
Project Manager / Consultant
2011-10-03
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Balanced Scorecard for CMMI
An Implementation Roadmap
Agenda
• Introduction
• CMMI Product Suite and MLs
• Balanced Scorecard Concept
• Implementation Strategy
• Results until this moment
• Conclusion
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Balanced Scorecard for CMMI
An Implementation Roadmap
Introduction
The aims of this presentation is to present:
• The advantages of a BSC Implementation within a CMMI
Implementation.
• An implementation strategy.
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Balanced Scorecard for CMMI
An Implementation Roadmap
CMMI Product Suite and MLs
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Balanced Scorecard for CMMI
An Implementation Roadmap
CMMI Product Suite and MLs
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Balanced Scorecard for CMMI
An Implementation Roadmap
CMMI Product Suite and MLs
Level
Process Area
5 Optimizing Organizational Innovation and Deployment OID
Causal Analysis and Resolution CAR
4 Quantitatively Managed Organizational Process Performance OPP
Quantitative Project Management QPM
3 Defined
Requirements Development RD
Technical Solution TS
Product Integration PI
Verification VER
Validation VAL
Organizational Process Focus OPF
Organizational Process Definition OPD
Organizational Training OT
Integrated Project Management for IPPD IPM
Risk Management RSKM
Decision Analysis and Resolution DAR
2 Managed
Requirement Management REQM
Project Planning PP
Project Monitoring and Control PMC
Supplier Agreement and Management SAM
Measurement and Analysis MA
Process and Product Quality Assurance PPQA
Configuration Management CM
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• Economic and Financial Measures are not enought to run
your business!!
• You also need to manage:
• The Target Markets;
• Customer Relationship;
• Business Processes;
• Human Resources Performance;
• Innovation and Technology evolution.
Balanced Scorecard for CMMI
An Implementation Roadmap
Balanced Scorecard Concept
It conditions
the economic
and financial
results.
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• BSC gives us a perception of
the added value;
• BSC allows you to measure
intangible actives;
• Focus on strategy;
• Alignment between:
• Goals;
• Indicators;
• Targets;
• Action Plans.
Balanced Scorecard for CMMI
An Implementation Roadmap
Balanced Scorecard Concept
Balanced Scorecard Vision and
Strategy
Executive Lead to change
mobilization.
Treat Strategy as a
Continuous Process
Treat Strategy as an everyday
task.
Improve organizational alignment and
create synergies.
Translate strategy in executable
terms (Themes)
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Balanced Scorecard for CMMI
An Implementation Roadmap
Balanced Scorecard Concept
The balanced scorecard (BSC) design process is built upon a set of
premises:
• Strategy is a hypothesis it makes certain assumptions about outcomes that can be achieved
• Strategy can be described as a set of cause-and-effect
relationships the causal chain can be made explicit and testable
• Strategy requires the definition of activities that are the drivers
(or lead indicators) of desired outcomes the organization can influence the drivers to achieve outcomes of interest
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Balanced Scorecard for CMMI
An Implementation Roadmap
Balanced Scorecard Concept
The BSC is, among many things, a strategic performance
management tool.
It is a semi-standard structured report, supported by proven
design methods and automation tools, that can be used by
managers to keep track of the execution of activities by the
staff within their control and to monitor the consequences
arising from these actions.
It is divided in a minimum of 4 perspectives.
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Vision and
Strategy
Internal Processes
To satisfy our stakeholders and customers, what
business processes must we excel at?
Financial perspective
To succeed financially, how should we appear to our
stakeholders?
Learning and Growth
To achieve our vision, how will we sustain our ability to
change and improve?
Customer perspective
To achieve our vision, how should we appear to our
costumers?
Balanced Scorecard for CMMI
An Implementation Roadmap
Balanced Scorecard Concept
Goals
Indicators
Targets
Initiatives
Goals
Indicators
Targets
Initiatives
Goals
Indicators
Targets
Initiatives
Goals
Indicators
Targets
Initiatives
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Balanced Scorecard for CMMI
An Implementation Roadmap
Barriers of BSC Implementation
• Vision: only 5% understands the company’s strategy;
• People: only 25% of the companies gives incentive due to
the strategy's achievement;
• Resources: only 40% of the companies add financial
resources to improve strategy;
• Management: 85% of the managers spend less than an
hour per month discussing the strategy.
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Balanced Scorecard for CMMI
An Implementation Roadmap
Implementation Strategy
• Services oriented implementation strategy;
• Everyone has a client, so along all levels, even individually, we
have:
• Mission;
• Vision;
• Strategy;
• Goals;
• Metrics.
• Top – Bottom Definition Process;
• Bottom - Up Implementation Process.
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Balanced Scorecard for CMMI
An Implementation Roadmap
Implementation Strategy
BSC Definition Process
BSC Implementation Process
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Definition Process
1. Define Mission, Values, Vision and Strategy
2. Define Strategic themes (a way of organizing your
strategy)
3. Create strategic maps for each theme
4. Relate Strategic Themes (Goals and Indicators)
5. Identify the interest groups and relate them with the
different perspectives/themes.
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Definition Process 1. Define Mission, Values, Vision and Strategy
Company
Marketing
Sales
Development
Team 1
Team 2
(…) HR
Operational Management
Financial
Legal
Custumer Services
Business Dev.
Company
Mission
Values
Vision
Strategy
Area
Mission
Values
Vision
Strategy
Department
Mission
Values
Vision
Strategy
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Definition Process 2. Define Strategic Themes (ST)
A way to organize your strategy;
Strategic group with similar characteristics;
Examples:
• Department/Team:
• Project / Version.
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Definition Process 3. Create Strategic Maps (ST)
Theme
Financial
Customer
Internal Processes
Learning and Growth
Goal Indicator Target Initiative
Strategic Map
Describes company's strategy, through
the relation between objectives,
distributed by the four dimensions.
Strategic
Objective
What should be
achieved and
what’s critical to the
theme success.
Indicator
How we measure
and follow the
objective’s
achievement.
Target
Performance level
or improvement.
Initiative
Key action plans,
crucial to reach for
the objectives. Objective Objective
Objective Objective
Objective
Objective
RULES:
• Each goal should have more than one performance indicator;
• Goals and action plans should be related with indicators.
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Definition Process 3. Create Strategic Maps (ST) - Example
ST1 - Process Improvement
Financial
Customer
Internal Processes
Learning and Growth
Ensure the continuous process improvement .
Increase Sales
Increase quality of our solutions.
Increase the Customer Satisfaction.
Guarantee HR improvement
Ensure the continuous process improvement on our
Department.
Develop new products.
Support customer needs.
Identify solutions for problem solving.
Ensure that HR skills are aligned with department’s needs.
TEAM
COMPANY
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Definition Process 3. Create Strategic Maps (ST) - Example
Perspective Goal Indicator Target Initiative
Financial Develop new products Number of new products 10
• I&D plan % Sales that correspond to new products 10%
Customer Support customer needs. Average of request response time. 1 day Team member
dedicated to customer needs. Resolved Issues / Customer Requests 95%
Internal Processes
Identify solutions for problem solving.
Nr. of improvement needs identified. 100 Improvement implementation procedure definition.
Ensure the continuous process improvement on our Department.
Improvements / Improvement Needs 80%
Learning and Growth
Ensure that HR skills are aligned with department’s needs.
% Team with Blue Color. 100% Internal Training Plan Monitoring
Nr. of technical training actions. 5 Technical Training plan.
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Definition Process 4. Relate Strategic Themes (Goals and Indicators)
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Definition Process 5. Identify the interest groups and relate them with the different
perspectives/themes
BSC Perspectives
Inte
rest
Gro
up
Financial Customer Internal
Processes Learning
and Growth
SG1 SG2 SG1 SG2 SG1 SG2 SG1 SG2
Client
Supplier
Shareholder
Employee
Department X
Financial sector
Official Entities
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Definition Process
BSC Definition Process
BSC Implementation Process
THE EASIEST
PART IS NOW
COMPLETE…
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Implementation Process
BSC Definition Process
BSC Implementation Process
THE HARDEST
PART STILL IN
PROGRESS…
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Implementation Process
1. Identify and Evaluate Data Sources;
2. Create additional data sources;
3. Link data sources, operational metrics and strategic
metrics;
4. Define refresh data procedures;
5. Define update responsibilities;
6. Create the different BSC views.
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Implementation Results (Until Now)
Company Balanced Scorecard
is composed of a number of weighted
strategic KPIs for each perspective
there is a vision, mission statement, values
and strategy represented on the BSC
the construction of this scorecard consists of
the aggregation of several area/department
scorecards
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Implementation Results (Until Now)
Area / Department Scorecard
are composed of a number of
weighted KPIs for each
perspective, linked to the company
BSC
the construction of this scorecard
consists of the aggregation of
several team/personal dashboards
each main functional area will
represent a strategic theme which
will be composed of a number of
department scorecards
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Implementation Results (Until Now)
Team Dashboards
are composed of a
number of PIs for each
perspective, linked to
the area/department
scorecards
the construction of this
dashboard can be
done through the
aggregation of several
personal dashboards
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Balanced Scorecard for CMMI
An Implementation Roadmap
BSC Implementation Results (Until Now)
Personal
Dashboards
are composed of
a number of
personal PIs for
each perspective,
linked to the Team
dashboards
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Balanced Scorecard for CMMI
An Implementation Roadmap
Balanced Scorecard Key Issues
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The balanced scorecard (BSC) allows us to link all the
measurement levels within the company.
The definition and implementation processes are good
strategic exercises:
• Who’s my client?
• What is the input and the output of my activities?
• How do I contribute to the companies' strategy?
It creates the best conditions for a company with a CMMI
maturity level to ML2 or ML3 to grow or maintain ML4.
Balanced Scorecard for CMMI
An Implementation Roadmap
Conclusion (1/2)
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It can only be implemented in a company if: • the strategy is defined;
• the tool adds value and is used;
• everyone can read and understand the BSC;
• the necessary metrics are set;
• the numbers are reliable and available;
• the numbers represent the scope to be monitored;
• there is commitment from everyone to the implementation;
• enough time has passed so that everything has been refined and
reviewed over and over again.
Balanced Scorecard for CMMI
An Implementation Roadmap
Conclusion (2/2)
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CMMI for Development v1.3, 2010 Software Engineering Institute (SEI)
The Balanced Scorecard – Measures that Drive Performance, 1992 Robert S. Kaplan, David P. Norton
Putting the Balanced Scorecard to Work, 1993 Robert S. Kaplan, David P. Norton
Using the Balanced Scorecard as a Strategic Management System, 1996 Robert S. Kaplan, David P. Norton
The Strategy-Focused Organization, 2001 Robert S. Kaplan, David P. Norton
Balanced Scorecard for Dummies, 2007 Chuck Hannabarger, Rick Buchman, Peter
Balanced Scorecard for CMMI
An Implementation Roadmap
Bibliography
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Balanced Scorecard for CMMI
An Implementation Roadmap
Questions?
Eduardo Espinheira
eduardo.espinheira@gmail.com
Paula Gomes
pffgomes@gmail.com