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www.k-solutions.com and www.roberttwiddy.com
Virtual Office and Beyond
Robert J Twiddy19, 20, 21 March 2013
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Agenda
• Introduction
• History of Virtual Office
• So what do we mean by Virtual Office
• Our experience using Virtual Office
• And Beyond
• Summary
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
History of the Virtual O!ce
Where did it start?
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Wednesday, 6 March 13
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Progression to today
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
4
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
4
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
4
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
4
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
4
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
4
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
4
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
4
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Progression to today
• Computer to Large Corp to Service office to mobile and beyond–1980s -1990s -2000 ->>
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
• Mainly in the computer companies originally in the mid 1980s
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
• Mainly in the computer companies originally in the mid 1980s
5
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
• Mainly in the computer companies originally in the mid 1980s
• Why?
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
• Mainly in the computer companies originally in the mid 1980s
• Why?– Sales people normally out seeing clients
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
• Mainly in the computer companies originally in the mid 1980s
• Why?– Sales people normally out seeing clients– Home working for those that travelled provisioned
5
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
• Mainly in the computer companies originally in the mid 1980s
• Why?– Sales people normally out seeing clients– Home working for those that travelled provisioned– Need to visit office for meetings, but not necessary for information or analysis work
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
• Mainly in the computer companies originally in the mid 1980s
• Why?– Sales people normally out seeing clients– Home working for those that travelled provisioned– Need to visit office for meetings, but not necessary for information or analysis work– Cost of Business premises expensive and huge increase year on year
5
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
• Mainly in the computer companies originally in the mid 1980s
• Why?– Sales people normally out seeing clients– Home working for those that travelled provisioned– Need to visit office for meetings, but not necessary for information or analysis work– Cost of Business premises expensive and huge increase year on year – Never enough car parking space
5
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Where did it start? Company Virtual Office
• Mainly in the computer companies originally in the mid 1980s
• Why?– Sales people normally out seeing clients– Home working for those that travelled provisioned– Need to visit office for meetings, but not necessary for information or analysis work– Cost of Business premises expensive and huge increase year on year – Never enough car parking space– Tested with 5% to 10% of workforce
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What did they have?
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What did they have?
• Computer companies like DEC and IBM had huge internal networks just like the internet, plus everyone had a desktop linked to a system somewhere
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What did they have?
• Computer companies like DEC and IBM had huge internal networks just like the internet, plus everyone had a desktop linked to a system somewhere
• Most computer companies provided key staff with a home computer and home phone and a dial up connection
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What did they have?
• Computer companies like DEC and IBM had huge internal networks just like the internet, plus everyone had a desktop linked to a system somewhere
• Most computer companies provided key staff with a home computer and home phone and a dial up connection
• Very few people had mobile phones, indeed you needed to be pretty strong to have one
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strong to have one
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Case Study DEC Finland
• DEC Finland under went a trial for all its sales people with the University of Helsinki in 1986.
• It recommended that buildings could be 40% smaller if designed as Virtual offices. Less desks, more meeting rooms.
• Smaller sq m work pods, with networked computer, phone, no filing space.
• Centralised filing space like a locker room
• Check in / Check out pod by reception included registration of phone and computer user name.
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www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
Results of Case Study
• DEC facilities defined all future buildings worldwide to design using the DEC Finland model
• Saved 40% of office space. For a population of 135,000 employees this saved premises for 50,000 people at cost then of $5,000 per employee per year.
• Yes, $250,000,000 per annum and in 1980s standards that is massive compared to today’s money
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What started Company Virtual Office?
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
• When it became easy to give employees home office in most companies
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
• When it became easy to give employees home office in most companies
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
• When it became easy to give employees home office in most companies
• Company provided networks
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
• When it became easy to give employees home office in most companies
• Company provided networks
9
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
• When it became easy to give employees home office in most companies
• Company provided networks
• Company provided home working
9
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
• When it became easy to give employees home office in most companies
• Company provided networks
• Company provided home working
9
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
• When it became easy to give employees home office in most companies
• Company provided networks
• Company provided home working
• The drive for companies to save on business premises
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Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
• When it became easy to give employees home office in most companies
• Company provided networks
• Company provided home working
• The drive for companies to save on business premises
9
Wednesday, 6 March 13
www.k-solutions.com and ww.roberttwiddy.com© K-solutions Ltd
What started Company Virtual Office?
• Through the 1990s
• When it became easy to give employees home office in most companies
• Company provided networks
• Company provided home working
• The drive for companies to save on business premises
• Provide better support for mobile workers such as Sales, Consultants, service support
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So what do we mean by Virtual o!ce
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What has caused an increase
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What has caused an increase! As before cost reduction for large companies
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
What has caused an increase! As before cost reduction for large companies
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
What has caused an increase! As before cost reduction for large companies
! Increase in SME’s! Everyone on the road selling! A!ordability of big o"ce
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
What has caused an increase! As before cost reduction for large companies
! Increase in SME’s! Everyone on the road selling! A!ordability of big o"ce
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
What has caused an increase! As before cost reduction for large companies
! Increase in SME’s! Everyone on the road selling! A!ordability of big o"ce
! More flexible working conditions! Still need motivation beyond working at home
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
What has caused an increase! As before cost reduction for large companies
! Increase in SME’s! Everyone on the road selling! A!ordability of big o"ce
! More flexible working conditions! Still need motivation beyond working at home
! Travel more costly than before! time to get to an o"ce, commute cost!
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Wednesday, 6 March 13
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Today’s Types of virtual o!ce! Rent a Virtual o"ce - Regus, Servcorp etc.
! Internet Cafe
! Mobile o"ce - your own, smart phone, tablet, laptop hook up with 3G or wifi
! Vehicle virtual o"ce
! Executive Club with Virtual o"ce - Pacific club
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Rented Virtual O!ce
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Rented Virtual O!ce! Reception
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Wednesday, 6 March 13
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Rented Virtual O!ce! Reception! Address, including Company registration
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Rented Virtual O!ce! Reception! Address, including Company registration! Phone answering service and sophisticated message service
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Phone answering service and sophisticated
Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Rented Virtual O!ce! Reception! Address, including Company registration! Phone answering service and sophisticated message service
! Work pod or o"ce
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Phone answering service and sophisticated
Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Rented Virtual O!ce! Reception! Address, including Company registration! Phone answering service and sophisticated message service
! Work pod or o"ce! Lounge
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Phone answering service and sophisticated
Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Rented Virtual O!ce! Reception! Address, including Company registration! Phone answering service and sophisticated message service
! Work pod or o"ce! Lounge! Meeting Room
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Phone answering service and sophisticated
Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Rented Virtual O!ce! Reception! Address, including Company registration! Phone answering service and sophisticated message service
! Work pod or o"ce! Lounge! Meeting Room! Telephone/Fax
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Phone answering service and sophisticated
Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Rented Virtual O!ce! Reception! Address, including Company registration! Phone answering service and sophisticated message service
! Work pod or o"ce! Lounge! Meeting Room! Telephone/Fax! Wifi, O"ce server
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Phone answering service and sophisticated
Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Rented Virtual O!ce! Reception! Address, including Company registration! Phone answering service and sophisticated message service
! Work pod or o"ce! Lounge! Meeting Room! Telephone/Fax! Wifi, O"ce server! Admin support system
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Phone answering service and sophisticated
Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com 14
Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Internet Cafe
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www.k-solutions.com and www.roberttwiddy.com
Internet Cafe! Rent a booth hourly
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www.k-solutions.com and www.roberttwiddy.com
Internet Cafe! Rent a booth hourly! Video conferencing using Skype
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Internet Cafe! Rent a booth hourly! Video conferencing using Skype! Phone and internet connection
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Internet Cafe! Rent a booth hourly! Video conferencing using Skype! Phone and internet connection! Upload data using usb sticks
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Internet Cafe! Rent a booth hourly! Video conferencing using Skype! Phone and internet connection! Upload data using usb sticks! Fast networking
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Internet Cafe! Rent a booth hourly! Video conferencing using Skype! Phone and internet connection! Upload data using usb sticks! Fast networking! Prolific most towns
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Wednesday, 6 March 13
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Internet Cafe! Rent a booth hourly! Video conferencing using Skype! Phone and internet connection! Upload data using usb sticks! Fast networking! Prolific most towns! Inexpensive
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Mobile o!ce! Smartphone! Tablet ! Laptop! Cloud computing! Fast Telecoms! Wifi
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Vehicle o!ce
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www.k-solutions.com and www.roberttwiddy.com
Executive club
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www.k-solutions.com and www.roberttwiddy.com
Exercise - 15mins! List why you want a virtual o"ce
! List the pros and cons of having a real o"ce
! List what a virtual o"ce should o!er
! Vote who would want a virtual o"ce here! YES or NO! I vote for working at home YES/NO! I vote for working mobile YES/NO! I vote for working part virtual part o"ce YES/NO
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K-solutions experience
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K-solutions experience! With Regus 1997 to 2008
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K-solutions experience! With Regus 1997 to 2008! Virtual O"ce! Fareham Prestigious Address! Reception Phone and messaging/transfer to mobile!Meeting Rooms
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
K-solutions experience! With Regus 1997 to 2008! Virtual O"ce! Fareham Prestigious Address! Reception Phone and messaging/transfer to mobile!Meeting Rooms
! Regular use of London, Stockholm, Fareham and Reading close to Client sites
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
K-solutions experience! With Regus 1997 to 2008! Virtual O"ce! Fareham Prestigious Address! Reception Phone and messaging/transfer to mobile!Meeting Rooms
! Regular use of London, Stockholm, Fareham and Reading close to Client sites
! Reception and ushers treat your client like you are a company who is based and lives in the facility
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www.k-solutions.com and www.roberttwiddy.com
Future Business oriented ! Here is a quick presentation of an Insurance Business virtual o"ce in the USA
! Servcorp intro! http://www.youtube.com/watch?v=Ui_s-hSqSAM
! ABC New Future Virtual O"ce with Virtual Meetings (caution this is a few years old)! http://www.youtube.com/watch?v=ZmfXksLir1g
! all downloaded from YouTube
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Future - from Virtual o!ce to Virtual O!ce Reality
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Future - from Virtual o!ce to Virtual O!ce Reality
! Meetings in Virtual Reality! Send an avatar to a meeting
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Future - from Virtual o!ce to Virtual O!ce Reality
! Meetings in Virtual Reality! Send an avatar to a meeting
! Virtual Business Modelling! Connecting business processes with models
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Future - from Virtual o!ce to Virtual O!ce Reality
! Meetings in Virtual Reality! Send an avatar to a meeting
! Virtual Business Modelling! Connecting business processes with models
! More Simulations for business!wide use of avatars for training, teaching, relationships
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Future - from Virtual o!ce to Virtual O!ce Reality
! Meetings in Virtual Reality! Send an avatar to a meeting
! Virtual Business Modelling! Connecting business processes with models
! More Simulations for business!wide use of avatars for training, teaching, relationships
! Virtual by business process! rent supply chain! rent logistics! and so on
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Wednesday, 6 March 13
www.k-solutions.com and www.roberttwiddy.com
Summary! Introduced you to History! Why and what you need from a Virtual o"ce! Case study! Business oriented
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QUESTIONS
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