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The d igital transformation journey:Business Analysis to drive better business outcomes
Giuseppe D’AmelioInformation Management Solutions & Services Director at Canon Italia
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AGENDA
• The digital transformation
• The Business Analysis to drive better business outcomes
• Use cases and business scenarios
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
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CANON PresentationKyosei : is a Japanese word that means “living and working together for the common good”.
Strategy : create sustained profitable growth by strengthening our core business, building future solutions & services business and improving our capabilities.
R&D: we invest heavily in R&D to deliver the richest and most innovative products and services to our customers. Top 3 global company in patents, 28th consecutive year in top 5.
Long History : Precision Optical Industry Co. Ltd. was founded in 1937 and established in 1957 in Europe and in 1972 in Italy.
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
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The Digital Transformation
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What do you mean when you think about ‘Digital Business’?
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
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Digital business: the creation of new business designs reached by blurring the digital and physical worlds
Companies are in different STAGES of the digital business development path :
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
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WHEN and HOW companies have to TRANSFORM into digital?
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
DIGITAL TRANSFORMATION
BUSINESS AS USUSAL
OPTIMIZATION
ENHANCEDBUSINESS
OPPORTUNITIES
Corporate Life Span is decreasing year over year, at the present rate, 75 percent of S&P 500 incumbents will be gone by 2027 .
Source: Standard & Poor’s
By 2020 , more than 7 billion people and businesses, and at least 35 billion devices , will beconnected to the Internet .Source: Gartner
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A whole range of disruptive ENHANCED Business Opportunities
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
3D Printing
Digital Signage & Context
Aware Ads
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The Business Analysis to drive better
business outcomes
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Why Business Analysis
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
George Santayana« Those who cannot remember the past
are condemned to repeat it »
BABOK provides proven GUIDELINESto AVOID COMMON MISTAKES .
To obtain the FULL BENEFIT it is important to ADAPT it based on specific Business & Technology Needs and Domain .
11Presentation The digital transformation journey: Business Analysis to drive better business outcomes
Key business analysis knowledge areas in digital transformation
Key techniques to ENHANCE BUSINESS OPPORTUNITIES come from STRATEGY ANALYSIS
USE CASES and BUSINESS SCENARIOS
BUSINESS CASE
DIGITAL TRANSFORMATION
BUSINESS AS USUSAL
OPTIMIZATION
ENHANCEDBUSINESS
OPPORTUNITIES
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BUSINESS CASE
New business models developed through classic economics tools : the “Business Case”
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
It provides the insight and understanding necessary to support MANAGEMENT DECISIONS and INVESTMENTS
Reference Context
Assumptions
Cost & Benefits
Sensitivity and Risks
Recommendations
It’s important to identify and analyze Optional SCENARIOS to explore Enhanced Business Opportunities
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Use cases and business scenarios
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Managed Print Services and Digital Case Manager - BUSINESS NEEDS
BUSINESS NEEDS
• Document production is a significant expense for an organization, costing up to 3% of revenue .
• Yet many organizations don’t have the time, staff or expertise to effectively monitor or manage their print environment to save money, increase efficiency and improve productivity.
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
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Managed Print Services and Digital Case Manager - SOLUTION
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
• MF devices rationalization and management
• Secure digital authentication• Automate Support
MPS
• Dashboard• Security Audit
Analytics
• Integration with Document Management to enable the digital transformation of Business Processes.Business
Processes Optimization
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BUSINESS CASEMain Drivers
Managed Print Services and Digital Case Manager - APPROACH
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
• Visible hard costs• Hidden costs• Capex vs. Opex
Normally, only 20% of the print costs are visible costs.
BUSINESS AS USUSAL OPTIMIZATION
(MPS + Analytics)
ENHANCED BUSINESS OPPORTUNITIES
(Biz Processes Optimization)
Digital Case Scenarios• HR Management• Contract Management• Account Payable and
Receivable• Supplier Management
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Digital mailroom and multi-channel communication - BUSINESS NEEDS
BUSINESS NEEDS
• Reduce lead time between mail reception, dispatching and management
• Reduce mail distribution costs and errors
• Monitor and analyze information gathered by the mail
• Optimizes the management of signed paper receipts
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
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Digital m ailroom and multi-channel communication - SOLUTION
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
• Centralized digital mailroom enabled by Intelligent scanning, Automated workflow and Graphometric signature
Digital
MailRoom
ComplianceRoom
• Compliance Analysis vs. Legislation and Regulations (e.g. Fiscal Check for bills)
• Multi-Channel Communication to implement specific digital marketing campaigns
Multi-Channel Communication
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Digital mailroom and multi-channel communication - APPROACH
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
BUSINESS CASEMain Drivers
• Office Geographic distribution• Required lead time• Docs volume and categories• Logistic costs• Risks avoidance :oUtility : penalties for complaints oContractor : delay for a tenderoCar rental : pay fines on behalf
of customers to late notification
BUSINESS AS USUSAL OPTIMIZATION
(Mail+Compliance Rooms)
ENHANCED BUSINESS OPPORTUNITIES
(Multi-Channel Comms)
New Revenue Scenarios :
• Existing customer relationship retention maximizing life time value, enabling cross-selling
• Campaign-driven NEWCustomers Acquisitionmaximizing conversion rates
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Video Surveillance and Business Image Intelligence - BUSINESS NEEDS
BUSINESS NEEDS
There are business context, such as school, shops and retailer, airport, church, stadium , hospital and banks , need a Video Surveillance solution based on Network Cameras in order to:
• Protect goods and people
• Control and analyze sensible areas
• Prevent crimes and incidents
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
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Video Surveillance and Business Image Intelligence - SOLUTION
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
• Real time Monitoring thru IP Network Cameras
• Video RecordingVideo Surveillance
• Gate Flow• Occupancy Rate• Gender Age Classification• People tracking and hot/cold
zone
Business Image Intelligence
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Retail Transportation Bank / Post Office
Trade, Museum & Fair
Business Potential
Marketing Effectiveness
Store Performances
VisitorCounting
StandAttractiveness
Favourite Routes
Monitor Crowd/Queue
MonitorPeople’s Behaviour
Service / Desk
Effectiveness
Monitor Crowd/QueueMarketing
Campaign
Video Surveillance and Business Image Intelligence – SOLUTIONIndustry Perspective
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Video Surveillance and Business Image Intelligence - APPROACH
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
BUSINESS CASEMain Drivers
• Area to be monitored• Image Accuracy• Required Security Level• Recording duration time
BUSINESS AS USUSAL OPTIMIZATION
(Video Surveillance)
ENHANCED BUSINESS OPPORTUNITIES
(Biz Image Intelligence)
New Business Scenarios by Industry Segment with specific Benefits and drivers:• Retail• Transportation• Bank/Post Office• Trade, Museum & Fair• Stadium• Hospital
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Wrap-up and Q&A
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OUR CONTACTS
• Join us, contact us:
giuseppe.damelio@canon.it
www.canon .it
https://www.linkedin.com/company/canon-italia-spa
https://instagram.com/canon_italia/
https://twitter.com/canonitaliaspa
https://www.facebook.com/canon.italia
Presentation The digital transformation journey: Business Analysis to drive better business outcomes
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Contact IIBA Italy Chapter!
Contact IIBA Italy Chapter: you can participate to interesting initiatives
• info@italy.iiba.org
• www.italy.iiba.org
http://goo.gl/q5sYt
www.slideshare.net/IIBA-IT
https://twitter.com/iiba_italy
http://www.facebook.com/ItalyIIBA
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Thank you