Post on 07-Aug-2015
transcript
Objectives
• Increase awareness of image as it relates to business success
• Provide opportunities to explore and practice new protocols
• Build new image skills
Our job
• Introduce knowledge and skills• Structure discussion and exercise review• Make material relevant and transferable to
you job• Provide resources
Your job
• Make a commitment to learn• Be curious• Be open to change• Ask questions if you have them• Apply, apply, apply
Rule 1
• Don't complain • (ABOUT ANYTHING)
Example: Don’t complain about the current owner (s), advisory board, family members, jet lag, weather, health)
What happens Exercise?IF You Do If You Don’t
Rule 2
• Get to places and MEETINGS on time• Punctuality and reliability, time mgtIF You Do If You Don’t
Rule 3• Never say, “I don’t have time”• It’s a given, validate, and defer• “No” is not an answer. “Let me look into that!”
• Unexpected events occur, stay flexible
IF You Do If You Don’t
Rule 4
• Understand informal leaders, real line, dotted lines
• Be friendly with the front receptionist.
IF You Do If You Don’t
Rule 5
• Follow through,… then follow up• Assess the situation, resolve the conflict• Trust is earned.
IF You Do If You Don’t
Rule 6• Follow the facts when problem solving• Maturity is understanding the difference
between a claim and a fact• Stay level headed, stay rational, invaluable traits
IF You Do If You Don’t
Rule 8
• Leadership through skill, competence and attitude; not (solely) on authority relationship.
IF You Do If You Don’t
Rule 10
• Knows the 'off' switch as well as the 'vibrate' switch on your phone
IF You Do If You Don’t
Rule 11
• Know how to pronounce the names of people you work with.
• Use phonetic spelling to help
IF You Do If You Don’t
Rule 12
• Do not say "Not my area," and turn away; or "That’s typical of them.”
• Look for the cause of the dissatisfaction and discovering the reality of the situation
IF You Do If You Don’t
Rule 15• Be self-confident• Your words should have weight behind them• Self-doubt, even if not in charge, can affect all
IF You Do If You Don’t
Rule 16• Be ambitious• Bring new ideas and energy, not just collecting
a paycheck
IF You Do If You Don’t
Rule 17• Work on your communication• Work on being clear and concise in emails,
social media, from meeting room to Board room
IF You Do If You Don’t
Rule 18• Be interested in learning• Confidence can only get you so far• Take advantage of educational opportunities
IF You Do If You Don’t
Rule 19• Address customers formally: Greet them using their title
followed by their last name. It is up to the customer to ask you to call them by their first name.
In business, the proper way to refer to a woman is "Ms.," regardless of their marital status.
IF You Do If You Don’t
Use The Rules
• Internal job assignments • Job rotations• Special Projects• Community events• Social events• Family events