Beth Israel Deaconess Medical Center (BIDMC): An Implementation Plan

for a Real-Time Data Processing System Problem Statement Scope

Real-Time Specimen Tracking Dashboard

Sample collected

Transport to Lab Control

Lab Control Processing

Chemistry Pre-Testing

Chemistry Testing

Chemistry Analysis

Results Available

Expected specimen volumeJan. 25, 2017

¾ BIDMC is one of the leading hospitals in the U.S. based on quality, safety, and access

¾ BIDMC has recently made an investment to better enable real-time data availability

Methodology

Analysis and Findings Pilot Recommendation: Chemistry

Implementation Plan

¾ Identify specific use cases for real-time data that can improve operational efficiency and the patient experience

¾ Evaluate operational processes to identify the best candidate for a pilot, as well as the optimal implementation sequence

Background

Interview key services and experts

Assess data challenges and needs

Analytical Framework

Acknowledgement Faculty Mentor: Anne Quaadgras

IMPACT READINESS

Operational Efficiency

Patient Experience

Technical Feasibility

Political & Cultural Recommend a

pilot program

Interview experts and stakeholders

Develop an implementation

plan

H-Lab 2016: Retsef Levi

Pathology

Chemistry Anatomic Pathology

Microbiology Phlebotomy Blood Bank/Stem Cell

Non-Pathology

Admitting TransportRadiology

Assessment of Impact and Readiness

Proposed Real-time Dashboard Solution Implementation Sequence

Benefits of Real-Time Data System ¾ Better resource allocation ¾ Greater visibility into bottlenecks and inefficiencies ¾ Faster work processes ¾ Improved communication and coordination ¾ Reduced patient wait times

Eric Parks EMBA 2017

Miguel Garrido MBA 2017

Shijie Zhao PhD 2018

Team

F(x) =

IMPACT READINESS

Operational Efficiency

Patient Experience+ + Technical Cultural/

Political+ = Value-add of real- time data

Patient satisfactionPATHOLOGY

*

RADIOLOGY

ADMITTING

High Medium

High

High

Low

MediumMedium

High Medium Medium Medium

High Medium

Medium

HighHigh

MediumMedium Medium

Medium

CHEMISTRY REST OF PATHOLOGY

NON-PATHOLOGY SERVICES

CHEMISTRY

1RADIOLOGY

TRANSPORT

ADMITTING

6 7

8

Sample collected

Transport to Lab Control

Lab Control Processing

Chemistry Pre-Testing

Chemistry Testing

Chemistry Analysis

Results Available

Value-add of

Real-Time Data

=

Host Organization: BIDMC (Boston, MA)