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Understanding body languagesession 1

Beyond words…

Introduction

Non-verbal communicati

on

Head movemen

t(e.g. nodding)

Eyemovement(e.g.wink

ing)

Hand movemen

t(e.g. Waving)

Facial expression(e.g.frow

n)

Postures(e.g.slouch

ing)

Closeness(e.g.invad

ing someone’s space)

Learning Outcomes

On successful completion of this session, you will

be able to:

Develop understanding of non-verbal

communication;

Realise the importance of body language;

Illustrate how body talks with face.

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BODILY SPEAKING…

According to the social anthropologist, Edward T. Hall, in

a normal conversation, less than 35% of the social

meanings is actually transmitted by words.

So, at least 65% of it is conveyed through the body (non-

verbal channel).

Communication researcher Mehrabian found only 7% of a

message’s effect are carried by words; listeners receive the

other 93% through non-verbal means.

Definitions

Body language is a form of non-verbal communication,

consisting of body pose, gestures, and eye movements.

Non-verbal signals are unconscious parts of our

behaviour.

It is the non-spoken communication that goes on in

every face-to-face encounter.

Positive

Body Language

Types of body language

Smiling NoddingLooking toward someone

Negative

Body Language

Clenching fists

Rolling eyes and looking away

Crossing arms

Do’s and Don’ts

Smile (universal)

Don’t cross arms/legs (defensive)

Have eye contact, but don’t stare

Don’t stand too close (personal space)

Keep a positive and open attitude

Magic face

Cannot be easily hidden

Important source of non-verbal

information

Conveys variety of emotions

Magic face

Head movement

Eye movement

Facial expressions

Ears

Nose

Lips and mouth

Head movement

Shaking head

-’No’ in most countries;

-’Yes’ in Bulgaria, parts of Greece, Iran

Nodding head

- ‘Yes’ in most countries;

- ‘No’ in Bulgaria, parts of Greece, Iran

Eye movement

Centred focused

Looking up thinking

Looking down guilty

Looking away bored

Rubbing eyes tiredness

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Facial expressions

Happy

Sad

Angry

Tired

Confused

“I lost my wallet!”

“I can’t believe it! That is unfair!”

“I got an A in Maths!”

“It’s been a long day. I can’t keep my eyes open.!”

“I don’t know what to do.”

Facial expression

anger fear joy sorrow contempt surprise disgust

Ears

Ear cupping Speak up

Ear rubbing I don’t wish to hear that

Ear covering Stop that noise

Nose

Nose holding Something smells bad

Nose pointing Me (Japan)

Nose kiss Friendly welcome (Arab)

Nose wrinkle disgust

Lips and mouth

Lips biting angry

Lips kissing love

Lips touching with finger be quiet

Lips wide open surprise

Lips and mouth

Mouth clasp I should not have said that

Mouth fan My mouth is hot

Mouth shrug Disclaimer (western world)

Mouth smile pleasure

Crossing at the Knee

I am very relaxed.

Language of the Legs and Feet

Ankle on Knee

I I am assertively relaxed.

Leg Lock Position

I am slinkily relaxed.

Foot Tapping or Wagging

Bored/nervous

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THANKS! AND …..

* YOUR

* thoughts

* experiences

* questions