Post on 18-Dec-2015
transcript
Body of KnowledgeBody of Knowledge
forfor
The AS&D Quality The AS&D Quality PractitionerPractitioner
Establishing the IAQG Establishing the IAQG Approved Knowledge ModelApproved Knowledge Model
AS&D Professional Workforce
57 27% can retire in 2008
16% Younger than 34
Understanding the Urgency
Person-based knowledge exitsNo defined knowledge base to work from
The more an organizational member/supplier has to process information to create understanding, the more waste that is being created in organizational performance.
Leadership’s role: • Structure the
organization so that members can make sense of it.
Source: Aircraft Industries Association
The new normal is approx. 620,000 AS&D professionals in the USA.
CMMI
TQM
ISO 9000
Lean
Leadership
JIT
6-Sigma
Accountability
Learning
Metrics
Process
Dialogue
Sociology of Knowledge Practice of Quality Improvement
Body of Knowledge Process Mapping
Area of inquiry. Process-based body of knowledge.
X
Aerospace & Defense Learning Aerospace & Defense Learning Institute (ADLI)Institute (ADLI)
501(c) not-for-profit established for the sole 501(c) not-for-profit established for the sole purpose of ensuring the long-term purpose of ensuring the long-term maintenance of the BoKmaintenance of the BoK
• Shall identify other AS&D practitioner Shall identify other AS&D practitioner BoK’sBoK’s Engineering, Procurement, OperationsEngineering, Procurement, Operations
Body of KnowledgeBody of Knowledge
Bo
dy
of
Kn
ow
led
ge
Lifecycle Perspective
Professions
BoK: Definition of knowledge and/or
skills
The perspective of where skills and knowledge are
applied in the product lifecycle
The definition of specific professional categories:• ASD-QE• ASD-SQE• ASD-NDTQE• ASD-CQM
Collaboration ModelADLI and IAQG
BoK Development ProcessBoK Development Process Map the AS&D business process Map the AS&D business process
stream.stream.
Identify the knowledge and skills Identify the knowledge and skills required to execute process.required to execute process.
Group major knowledge areas and Group major knowledge areas and remove variation across BP stream.remove variation across BP stream.
Assign measurement to knowledge Assign measurement to knowledge and skills.and skills.
Select sample of AS&D organizations
Conduct process mapping of AS&D
business processes
Create initial draft of BoKSME Validation of
BoK
Is the Draft BoK complete and
accurate?Validate BoK at
sample organizations
Create lifecycle of AS&D business
processes
Analyise business processes to ID skills
and knowledge.
Revise draft BoK
BoK Completed
Yes
No
SME Validation of AS&D Business
Process Map
Is the AS&D Business Process Map complete
and accurate?
Revise draft BoK
Yes
No
Short-term ObjectivesShort-term Objectives
Validate BoK ModelValidate BoK Model
Map Supplier-Management Business Map Supplier-Management Business ProcessesProcesses
Identify Requisite Knowledge Identify Requisite Knowledge
Create an AS&D SQE BoKCreate an AS&D SQE BoK
Pro
gra
m M
gt
D
esi
gn
Pro
cure
me
nt
Ma
inte
nan
ce
Pro
duct
ion
Knowledge Definition Follows the Knowledge Definition Follows the Product/Business Process LifecycleProduct/Business Process Lifecycle
Co
nce
ptu
al p
roce
sses
Cre
atio
n o
f d
esig
ns,
Des
ign
of
serv
ices
Su
pp
lier
man
agem
ent
pro
cess
es
Pro
du
cin
g t
he
pro
du
ct,
Pro
vid
ing
th
e se
rvic
e
Ser
vici
ng
th
e p
rod
uct
w
hil
e in
th
e h
and
s o
f th
e o
per
ato
r
Mapping the Product/Business Process LifecycleMapping the Product/Business Process Lifecycle
Bod
y of
Kn o
wle
d ge
Pro
ject
ConceptualDesign
Design IPT Partner / Supplier Selection
Qu
ote
SQ
A &
MC
L R
esou
rce Cap
acity Plan
nin
g
Material C
on
trol L
abo
ratory (M
CL
) / Lab
orato
ry Co
ntro
l So
urce
Ap
pro
val (MC
L)
En
gin
eering
So
urce A
pp
roval (C
apab
ility)
Lesso
ns L
earned
Exp
ort C
on
trol
Reso
urce N
otificatio
n, R
esou
rcing
Ch
ecklist
Pre-A
ward
Su
rveys (If New
Su
pp
lier)
Su
pp
lier Evalu
ation
s (Assess W
ho
has C
apab
ility)
Flo
wd
ow
n o
f Un
iqu
e Cu
stom
er Req
uirem
ents
Tech
nical D
ata Review
(Assem
ble)
Create T
echn
ical Data
Make/B
uy D
ecision
& S
up
plier S
election
To
ol &
Gag
e Desig
n
Pro
cess FM
EA
Qu
ality Req
uirem
ents (In
spectab
ility)
Man
ufactu
rability R
eview
ES
A R
equ
iremen
ts Ap
plicatio
n
MC
L R
equ
iremen
ts Ap
plicatio
n
CP
D/V
alysis
Qu
ality Req
uirem
ents D
evelop
men
t
Desig
n V
alidatio
n (S
tand
ard W
ork)
Co
ntract R
eview
Pro
du
ction
Cap
ability
Desig
n C
apab
ility
Cu
stom
er Req
uirem
ents
Knowledge Knowledge Management Model Management Model structure structure incorporated into incorporated into Skill/Knowledge FormSkill/Knowledge Form
Body of KnowledgeBody of KnowledgeCreating the Knowledge Creating the Knowledge
Measurement BasisMeasurement BasisIntegrated Knowledge Management
Model
1. Remember
2. Understand
3. Apply
5. Evaluate
4. Analyze
6.Create
Knowledge Dimensions
Factual Conceptual ProceduralA. B. C.
Bloom’s Taxonomy(Theoretical structure to ensure
standardization)
Without verbs, people would not see motion, change, and flow; people would see only static displays and spines.
Connections among nouns are the stuff of process.
Operations
Pro
du
ction
pla
nnin
g v
alid
atio
nPro
du
ction
pla
nnin
g v
alid
atio
n
First article
verifi
catio
nFirst a
rticle v
erifi
catio
n
Work
er
Work
er s
kill v
alid
atio
nskill v
alid
atio
n
Esta
blish
ing p
roce
ss cap
ability
Esta
blish
ing p
roce
ss capability
Worker Skill Validation:Identify the verbs:Machining, Inspecting, Planning, Auditing, etc…
Identify the nouns:Supplier, Castings, Mill, Assembly, Customer, ect…
Avoid looking at who in process mapping but rather the what and always challenge the why.
Example of Business Process Mapping
Existing ADLI-BoK has Existing ADLI-BoK has been documented been documented using the BoK using the BoK Skills/Knowledge FormSkills/Knowledge Form
Body of KnowledgeBody of KnowledgeDeploying a Standardized Deploying a Standardized Process for BoK DefinitionProcess for BoK Definition
Identify Professional Job Title
Assemble Subject Matter Expert Team
Correlate Job Responsibilities to
Business Process Map
Validate Knowledge Elements are Inclusive
of Defined Responsibilities
Update BoK as Required
Publish Professional BoK Definition
Leveraging an Industry BoK to Define a Professional BoK
Major Profession
Quality Engineering
Professional Specialty
SupplierQuality
Engineering
ContractsQuality
Engineering
NDT/NDE Quality
Engineering
MRO Quality Engineering
Corrective Action
Auditing Practices
First Article Inspection
Supplier Qualifications
AS9100 Requirements
Other Industry Std.
Regulatory Requirements
Closed-loop C/A
Mistake-proofing
5-Whys
Fishbone
Ect.
Procedural
Factual
Task Level Definition
Knowledge/ Skill
Elements
Definition of Knowledge Level and Type of
Knowledge
1. Associate
2. Practitioner
3. Senior
4. Specialist
Definition at Professional
Levels
5. Master
AS&D BoK team provides
minimum requirements to
perform the process.
Detailed definition at
each level that may be above or below the
minimum requirements. (Practitioner is the minimum)
Conceptual
AS&D BoK elements
applicable to major
profession at a generic level.
AS&D BoK
Professional Category Definition Model
1. Remember
2. Understand
3. Apply
4. Analyze
6. Create
5. Evaluate
• Process based• Quantifiable• Employee growth• Customer
satisfaction• Standardization• Cost control• Controlled
processes
Benefits of Measurable Knowledge Capability:
ASD-Auditor ASD-Auditor
ASD-Quality Engineer ASD-Quality Engineer (generic)(generic)
ASD-QE Supplier Management ASD-QE Supplier Management
Initial AS&D ProfessionsInitial AS&D Professions
Excellence begins with a choice.
Presentation slides will be Presentation slides will be located at located at
www.ADLITraining.orgwww.ADLITraining.org
Opportunities for sponsorship available
Opportunities to participate on the BoK team available