Post on 23-Jul-2015
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BOMGAR• Leader in remote support solutions• 5,600+ customers worldwide• 44 of the top 100 U.S. Universities• 4 of the 8 Ivy League schools
30% of all higher education students in the U.S. take at least one online course.
By 2014, the number of students expected to be taking ALL of their classes online is 3.55 million.
End-user Support Rep
Click here: www.abcsupport.com and click ‘accept’
to download the file I’m sending you.
“Type in w-w-w, dot, a, b as in boy, c, the
word “support,” all lower case...no all
one word...now what is your email
address so I can send you a file?”
Support To and From Anywhere
• Remote support technologies
• Security outside the firewall
• Mobile support reps & IT staff
Mobile devices are changing the way we need to look at IT support
Support must move from facilitators to enablers
We need to adapt our support people, processes, and technology to provide more real-time, collaborative support