transcript
- 1. Dynamics of Demographics: Your Multi-GenerationalWorkforce
JenniferVena l Senior Consultant l Bright Horizons
- 2. JenniferVena Gen-X (Barely) 2015 Bright Horizons Family
Solutions LLC
- 3. Workshop Objectives Explore the diverse generational make-up
of todays workforce Share what organizations are doing in response
to the multi- generational workforce Identify strategies and
approaches which participants can implement in their own workplace
2015 Bright Horizons Family Solutions LLC
- 4. Generation Mix 2015 Bright Horizons Family Solutions LLC PEW
RESEARCH CENTER
- 5. What Shaped the Generations 2015 Bright Horizons Family
Solutions LLC Boomers 1946-1964 Kennedys Camelot Presidency Cuban
Missile Crisis Vietnam Civil Rights Womens Liberation Protests
Assassinations Watergate Millennials 1981-1997 Terrorism
SchoolViolence Ubiquitous technology Working mothers Unprecedented
bull market Pro-child culture Gen-X 1965-1980 Troubled economy
Widespread lay-offs Women entering workforce Rising divorce rates
Challenger disaster CNN and electronic games Source: Tammy Erickson
Associates
- 6. The Result 2015 Bright Horizons Family Solutions LLC Boomers
1946-1964 Competitive Hard-working and driven Anti-authoritarian
Idealistic Millennials 1981-1997 Immediate and eager to live each
day to the fullest Confident and determined Optimistic / upbeat
Digital natives Tolerant Family-centric Gen-X 1965-1980
Self-reliant Mistrustful of institutions Rule-morphing Tribal
Dedicated parents Source: Tammy Erickson Associates
- 7. How the Generations are Alike Similar values Everyone wants
respect Leaders must be trustworthy Nobody likes change Everyone
wants to learn Everyone likes feedback 2015 Bright Horizons Family
Solutions LLC Source: Jennifer J. Deal, Center for Creative
Leadership cited in The Myth of Generational Differences in the
Workplace
- 8. Dynamics of Demographics: Your Multi-Generational Workforce
Jennifer Hopper l Manager l Piedmont Healthcare
- 9. Jennifer Hopper 2015 Bright Horizons Family Solutions
LLC
- 10. Piedmont Healthcare Piedmont Healthcare is a private,
not-for-profit health system in Georgia comprised of the following
entities: Piedmont Atlanta Hospital (North Atlanta) Piedmont
Fayette Hospital (Fayetteville) Piedmont Henry Hospital
(Stockbridge) Piedmont Physicians Group Piedmont Mountainside
Hospital (Jasper) Piedmont Newnan Hospital (Newnan) Piedmont
Healthcare Foundation Piedmont Heart Institute
- 11. About Piedmont Healthcare Founded in 1905 by two physicians
1,063-bed health system Areas of clinical expertise include:
cancer, heart, neuroscience, transplant and womens services Serves
the metro Atlanta area as well as communities in Fayette, Coweta,
Henry and Pickens counties More than 11,000 employees across its
entities Always Safe program: system-wide safety behaviors and
prevention tools to reduce the number of serious safety events
Epic: industry-leading EMR and practice management system will
provide better care and enhance the patient experience; system-wide
launch in 2013 Partnered with WellStreet to expand fast access to
quality care by launching Piedmont Urgent Care by WellStreet (seven
locations in greater Atlanta area) The only health system in
Georgia to become an affiliate of MD Anderson Cancer Network, a
program of The University of Texas MD Anderson Cancer Center OUR
MISSION: Healthcare marked by compassion and sustainable excellence
in a progressive environment, guided by physicians, delivered by
exceptional professionals, and inspired by the communities we
serve.
- 12. Millennials DrivingWellness 2015 Bright Horizons Family
Solutions LLC More balanced work day Driving healthier work
environment Executive challenge promoted executive support and
alignment for all eight entities to design wellness-based
initiatives
- 13. Millennial Impact 2015 Bright Horizons Family Solutions LLC
The executive health challenge partnership took the mystery out of
how I view senior leadership and brought them down to a very human
level. I began to see my executive as more of a colleague and less
of a suit behind a desk. Professionally it exposed me to new ways
of thinking about my job, my company, and the work/life balance I
was advocating. Participating in the challenge made me feel like
more of an integral part of the healthcare system.
- 14. Recognition 2015 Bright Horizons Family Solutions LLC
Engagement score analysis Recognition preference discovery Support
Services Week contribution to millennial growth
- 15. Boomers Need Grandchild Care 2015 Bright Horizons Family
Solutions LLC
- 16. Dynamics of Demographics: Your Multi-Generational Workforce
Lisa Poon l HR Manager, Global Benefits l Cisco Systems
- 17. Lisa Poon The loves of my life (and the reasons for stress
lines and grey hair!) 2015 Bright Horizons Family Solutions
LLC
- 18. Who is Cisco? Headquartered in San Jose, California, Cisco
is the worldwide leader in networking, communications technology
and services that transforms how people connect, communicate and
collaborate. 2015 Bright Horizons Family Solutions LLC
- 19. Cisco Confidential 19 2013-2014 Cisco and/or its
affiliates. All rights reserved. cultureemployees are our
competitive advantage 71K+ employees 380+ offices 17% other 39%
engineering20% services 24% sales
- 20. U.S. Demographics Average age: 42 Gender: 76% male/ 24%
Female Average Tenure: 8.5 years 10 years 36% 2015 Bright Horizons
Family Solutions LLC
- 21. How We Win in Talent Marketplace: People Strategy and
People Deal Grow Our Talent Attract the Best People Planning Focus
On Experience
- 22. Whats Driving the People Deal...WhatWe are Hearing Mediocre
people are rising up the ladder and good talent is leaving for
other smaller companies and startups. [2014 Glassdoor post on
Cisco] The company has the inevitable emergence of internal
bureaucratic, slow response to market changes and competition.
[2014 Glassdoor post on Cisco] Cisco not perceived as top employer
by best engineering schools [Cisco Founders Forum 8/19] Late to
Social Media Channel @ciscojob has 1k followers (Google 400k)
Facebook likes: Cisco 52k (Microsoft 366k, Dell 500k) 2015 Bright
Horizons Family Solutions LLC
- 23. Our People Deal:What It Is Supports the brand Drives higher
engagement Delivers stronger performance People Deal Manifesto
https://www.youtube.com/watch?v=sokQV
ZcoLPc&feature=player_embedded WhatWe Offer WhatWe Expect in
Return People Deal
- 24. Culture Recognition Workplace Leadership Technology
Compensation Benefits Perks We ALL Deliver Through Our People
Deal
- 25. Multi-generational Benefits Innovation Breakout Session
During the Multi-generational Benefits Innovation breakout session
at our Global Total Rewards All Hands offsite, we narrowed the
scope of discussion to the early-in-career employee segment. Our
team generated the best benefit ideas that will engage and provide
value to this segment to ensure that Cisco is a market leading
employer of choice. To help get creative juices flowing, we
pre-read articles on global generational studies. 2015 Bright
Horizons Family Solutions LLC
- 26. Millennials Asking for international assignments / travel
budgets Inquiring about student loan repayment assistance
Flexibility with using healthcare dollars Use 401K match for other
means (i.e. home down payment) Location of offices: suburban to
urban shift Resources app: ease of use and access 2015 Bright
Horizons Family Solutions LLC
- 27. Our Approach 2015 Bright Horizons Family Solutions LLC
Multi-gen Workforce understanding different needs is the beginning
(characteristics of each generation), then understanding key
drivers/motivators of what attracts them, retains them, motivates
them in order to offer the most relevant, impactful, sustainable
benefits. Cisco Approach Conducting focus groups to understand what
will make Cisco transform our employee experience Our People Deal
training to embed the culture of looking at things through the eyes
of our employees in a simple, productive way (results include
revamp of our performance management process) Evaluating our
current benefits/perk portfolio and partnering with our vendors to
drive innovative strategy, i.e. childcare strategy Recent US
FinancialWellness launch and developing personas persona approach,
analyzing engagement on our personas, tailoring
resources/communication styles to each persona to make it more
relevant to them (versus just a financial website with a
smorgasbord of resources/products)
- 28. MultigenerationalWorkforce Success Inclusive and Respectful
Appreciate Acknowledge Adapt 2015 Bright Horizons Family Solutions
LLC