Post on 14-Dec-2015
transcript
British Journal of Healthcare Assistants
SPEAK UP : HOW YOUR CONTRIBUTION CAN IMPROVE PATIENT CARE
• Share examples of how your contribution improves patient care
• Explore the barriers to speaking up• How to be heard • When and where to speak up• Top tips to take back
British Journal of Healthcare Assistants
EXAMPLES OF IMPROVEMENTS TO PATIENT CARE
• Healthier snacks in the Health Centre’s vending machine
• Improved access to the team by phone for patients
• More accessible venue for exercise group for patients with COPD
British Journal of Healthcare Assistants
BARRIERS TO HCAS SPEAKING UP
• It’s not my place• What will happen once I’ve said it?• Everyone else know this, don’t they?• Will I upset someone?• Will I find the right way to say this?• Will there be time in the meetings?• Will I be listened to?
British Journal of Healthcare Assistants
HOW TO BE HEARD
• Be brave• Keep things short • Have a clear message• Be constructive• Think about what you want to say before you say it• Talk about what you have seen• Watch your assumptions• Be prepared to answer questions• Offer solutions
British Journal of Healthcare Assistants
WHEN AND WHERE TO SPEAK UP
One to one with supervisor
Handovers
Meetings
Team away days
Whistle-blowing
British Journal of Healthcare Assistants
TOP TIPS
We all have something to contribute to our team’s success and improved patient care
• Effective speaking comes from observing and listening • Use an agenda in meetings, however informal an agenda can help
everyone be heard• Describe what you have seen, not assumptions• Be clear, concise and constructive• Use details• Share what made you feel uneasy• Be prepared for questions• Suggest alternatives