Building Disaster Resiliency through Building Disaster Resiliency through an Integrated Critical Infrastructure an Integrated Critical Infrastructure Alerting ProgramAlerting Program

Daniel StevensManager, Emergency Planning

• Background and project overview• Demonstration – Vancouver 2010• Lessons learned and next steps• Q&A

Integrating Situational Awareness

Three parts:

• Critical Infrastructure Alert Publishing

• Emergency Information Data Publishing

• Road Impact Data Publishing

Integrating Situational Awareness

Collaborators

• City of Vancouver• EmerGeo Solutions Worldwide Inc.• E-Comm 911• GeoConnections (Federal Government)• GeoBC (Provincial Government)• Translink

Critical Infrastructure

Those physical resources, services, and information technology facilities, networks and assets which, if disrupted or destroyed, would have a serious impact on the operation of an organization, industry sector, community, region or government.

-Public Safety Canada

Problem

Situational awareness

What is happening that may impact the critical infrastructure I manage?

Emergency Response Structure inBritish Columbia

AgencyDispatch

(Police, Fire, Ambulance, etc.)

ICP

PREOCPROVINCIAL REGIONAL COORDINATIONProvincial Regional Emergency Operations Centre(s)

PECCPROVINCIAL CENTRAL COORDINATIONProvincial Emergency Coordination Centre

EOCSITE SUPPORTEmergency Operations Centre(s)

E-Comm & OthersCritical Infrastructure

Operators

Considerations

• Information overload: situational awareness - relevant, unobtrusive, and timely

• Day-to-day benefit• Low or no learning curve• Automatic and manual alerting• Geospatial view (COP)• Security of CI data• Security of incident data• Scalability

Solution

Incidentdata source

Delivery methods/User interfaces

Police CAD

Fire CAD

Ambulance CADE2MV/WS

E-Mail EmerGeoNav. COP

EmerGeoFusionPoint

Alert E-MailAlert E-MailAlert Subscriber

bob.smith@cicorporation.ca

Data is simulated and does not reflect actual locations of infrastructure assets

Info about the CI assetEmergency Contact:

Security – 604-555-2345

bob.smith@cicorporation.ca

ALERT

Use during 2010 Winter Olympic Games

• Office of Emergency Management tested system

• Used to alert of moderate to severe motor vehicle incidents on roads with Olympic Lanes

DEMO

Benefit - Security

• Security of critical infrastructure asset data

• Security of incident data

Benefit - Scalable

• Planned/upcoming incidents• Multiple incident sources• Multiple CI layers

Benefit – relevant information

• Alerts are targeted – not everyone gets the same alerts

Benefit – Low learning curve and day-to-day use

• No need for user to take a course or do anything other than check e-mail

• Actionable information can be included in e-mail

• Day-to-day use, not only for disasters.

Benefits – Geospatial View

• Includes ability to log-in and see what’s going on via Common Operating Picture (COP).

Lessons Learned

• Data mapping between systems

• Avoid black box

• Data agreements just as complex as technical development

• Work closely with developers and data providers to minimize misunderstandings

Conclusion and Next Steps

• Use by OEM Staff and Emergency Social Services

• Fine-tune criteria for issuing alerts

• Roll-out alerting to all COV CI owners

• Pilot alerting with external CI owners

• Add additional incident data sources

• Pilot use for upcoming planned events

• Expand to other alerting methods(e.g. SMS, via CAP-CP capable systems)