Post on 25-Dec-2015
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2015 Profile
• Johannesburg and Cape Town• 4 Branches: Kenya, Zambia, Ghana,
Mauritius• 170 staff• 21 African countries• 3,000 clients
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Welcome to our Xperience 3
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Banking Insurance Telecom Industry OtherFew clients across Africa/Indian Ocean region
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Presentation Agenda
Enabling a Culture of Continuous Learning
Telco Case Study
On-demand learning solutions
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Enabling a Culture of Continuous Learning
THEME:
Learning Transformed
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Learning Culture: Why it Matters?
Innovation
46%More likely to
be first to market
Efficiency
37%Greater
employee productivity
Quality
26%Greater ability
to deliver quality
products
Agility
58%More
prepared to meet future demands
Profitability
17%More likely to be a market
leader
Organizations with strong learning cultures significantly outperform their peers by
Building a Borderless and Agile Workplace Predictions 2012, Bersin & Associates.
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Why the need for change in learning?
Time to Competence
Conversion to Performance
Doing more with less
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The way adults actually learn
20% Feedback, Coaching, and
Learning from others
Formal Training,Reading,
Coursework
70%Job Rotations, project teams
and challenging work assignments
Charles Jennings Video on 70/20/10
10%
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Continuous Learning
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TELCO CASE STUDY
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Why e-learning for Airtel?
Align and standardise learning across the organisation.Aligning employee skills with business objectives.
Rapid deployment of skills.Increase learner access to quality skills, easy access and 24/7 availability.
Reduction of costs of classroom training.Reduce loss of productivity due to time spent in classroom.
Reduce lecture fees, travel and accommodation costs.Avoid classroom logistics.
1. Align and standardise learning across the organisation.2. Aligning employee skills with business objectives.3. Rapid deployment of skills.4. Increase learner access to quality skills, easy access and 24/7
availability.5. Reduction of costs of classroom training.6. Reduce loss of productivity due to time spent in classroom.7. Reduce lecture fees, travel and accommodation costs.8. Avoid classroom logistics.9. Career Opportunities10. Employee Engagement – Motivating factor
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Implementation best practices
Engagement• Defined objectives
or success criteria• Interaction with key
stakeholders• Ongoing
collaboration
Alignment• Learning
solutions tightly aligned to business initiatives
Adoption• Effective
visibility and communication to target audiences
• Ease of access
Business Value• Measurement
that delivers return on expectations and return on investment
Learning Culture
Best Practice Building Blocks
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How? – Key success factors
Senior Management ownership and sponsorship Selected courses/modules linked to the organizational goals, Opco
and individual specific needs An effective Project plan and team A comprehensive Marketing and Communication Plan Completion of courses is part of the employees scorecard Learning Champions Empowering Opco L & D Managers with tools, knowledge and skills Support from LRMG
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Alignment at Airtel
All opcos (17) collated their training needs identified during the annual performance review period
Training needs were mapped to eLearning courses
HO analyzed this data and selected 500 courses across Africa linked to organizational goals
Customized own catalogue by linking courses into curriculums
Mapping of courses to individuals as per their PDP and aspirations
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Measurement and Value
Return On Xperience (ROX) Model
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Learning Growth Model ®
• The Learning Growth Model® is a framework that maps the path through stages of learning strategy maturity
• As a strategy matures, the learning culture evolves
Where do you want
to be?
Stage 1Supplement
Stage 2Targeted
Stage 3Strategic
Stage 5OptimizedStage 4
Integrated
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Learning Growth Model ® Indicators by Stage
Success factors
Stage 1Supplement
Stage 2Targeted
Stage 3Strategic
Stage 4Integrated
Stage 5Optimized
Stage Goal Initiate learning Manage learning Align learning Integrate learning Enterprise-wide learning
Business Case Reduce expenses & increase scale
Enhance savings & remove redundancy
Align to business goals & increase business
impactIncrease talent &
organizational agilityBroaden & deepen talent to extended
enterprise
Learning Culture Learning is operationally focused
Executive support & new learning
strategies emergeGovernance & talent management begins
Recognized as a‘Learning Organization’
Learning becomes globally
ubiquitous
Learning’s Role Contractor Consultant Key player Architect C-level role
Blended Design Very little blending, mostly formal
Simple blendssocial & mobile
begins
Blending scales to balance multiple
modalitiesBalanced blends become routine
Sophisticated blends across all portfolios
Learning Promotion
Traditional awareness marketing
Highlights & success stories
Portal deep linking begins
Active manager-level evangelism
begins
Strong learning brand equity attained
Learner Adoption
20%+Mostly ‘Push’
30%+‘Pull’ increases
50%+ ‘Pull’ = ‘Push’
80%+ Increased ‘Pull’
90%+Mostly ‘Pull’
Learning Evaluation Efficiency of elearning Effectiveness of
elearningBusiness impact of
elearning Targeted ROI studies Talent management analytics
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Management &
Leadership 1
What e-learning for MTN and/or Airtel? (1)
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Harvard ManageMentor
• Robust learning solution that delivers critical management skills when and where managers need it.
• 44 learning modules
• Content from world-class experts
• Proven practices to reinforce learning
• Harvard ManageMentor is designed to facilitate connections
• Learning can be shared and improve performance across each organization.
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Harvard ManageMentor– 44 Modules
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getAbstract offers more than 9,000 Abstracts online
Updated with 100 new Abstracts every month
5 page easy-to-read Abstracts summarising top Business Books
Over 2 000 are available in audio format – Podcasts & RSS Feeds keep you notified
Easy to use search engine for rapid access of your exact needs
Books Summaries – Compressed Knowledge
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Individual Contributors 2
What e-learning solution for Airtel? (2)
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Business & Desktop Courseware Collections
Business Skills• 1,000+ English titles
• Professional Effectiveness• Project Effectiveness• Sales and Customer Service• Finance, HR and Admin• Bus Strategy & Operations
Desktop• 500+ English titles
• Microsoft Office• Microsoft Windows• Microsoft Other
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Books24x7 On-Demand Platform
• Search• Bookmarks and Notes• RSS feeds and email
alerts• Personal folders• Corporate Folders and
Topic Trees• Books24x7 On the Go™
mobile access• Seamless access• Portal integration
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Information Technology 3
What e-learning for Airtel? (3)
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•Networks and Telecommunications
•Operating Systems and Servers
• Project Management
• Security
•Business Skills for IT Professionals
• Cloud Computing
• Data and Databases
•Enterprise Resource Planning (ERP)
•Software Design and Development
•Web Development and Graphic Design
IT Courseware Collection
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Skillsoft’s IT Courseware Collections: Unlimited access to a broad and deep repository of best in class on-demand on-line courses
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IT Talent Learning Journey
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High-Level IT Talent Solution
IMPLEMENTSOLUTION
READINESS& SKILL ANALYSIS
SOLUTIONCRAFTING &
MAPPINGCERTIFICATION
Project Implementation Plan
BUSINESS IMPACT
Engagement Consulting
SOLUTION DESIGN IMPLEMENTATION REPORT
Analysis Consulting
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Step 1: Skills Analysis & Readiness?
The Skills Framework for the Information Age (SFIA) is a skill framework for ICT professional and is benchmark for professional IT skills; it is widely used in the UK and in many other parts of the world.
Our Skills Analysis online tool will help you to: Determine the right job family and job role against the industry benchmark Employee skill assessments, Analyse skill gaps (group and individual) Assign people with the right IT skills on projects Create skill-based learning programs in line with business strategy.
Better utilisation of employee skills, more efficient use of training budget and increased retention leads to a fitter, more agile and competitive IT department!
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Step 1: Skills Self-Evaluation (Employee)
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Step 2: Manager Validation
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Step 3: Competency Reporting - Individual
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Step 4: The Learning Solution
Custom learning paths
IT Challenges
24x7 Mentors online
IT Digital Books
Practice Labs
Meta-tag Search facility
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Step 5: Why IT Practice Labs?
multiple vendor labs (Microsoft, Cisco etc) experiment without boundaries real world and exam related practical tasks accessible from anywhere with no client software* real equipment for a realistic experience cross operating system and browser support collaborate with other individuals no time scheduling, on-demand 24 x 7 access*
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IT Practice Labs Sandbox Environment
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The Certification Options
International CertificationCompletion Certification