PREPARED BY

NIJAZ N

• Messages can be communicated through gestures and

touch, body language or posture, facial expression and eye

contact.

• The process of communication through sending and

receiving wordless cues between people.

Non –Verbal Communication

• Facial expressions : happiness, sadness, anger, surprise, fear, and

disgust .

• Body movements and posture : how your perceptions of people are

affected by the way they sit, walk, stand up, or hold their head.

• Gestures: wave, point, beckon, and use our hands when we’re arguing

or speaking.

• Eye Contact : someone can communicate many things, including

interest, affection, hostility, or attraction.

Types of Non –Verbal Communication

• Touch : a weak handshake, a timid tap on the shoulder, a warm bear

hug, a reassuring slap on the back, a patronizing pat on the head, or a

controlling grip on your arm.

• Space : You can use physical space to communicate many different

nonverbal messages, including signals of intimacy and affection,

aggression or dominance.

• Voice :

Types of Non –Verbal Communication

• Is a form of mental and physical ability of human non-verbal

communication, consisting of body posture, gestures, facial

expressions, and eye movements.

Body Language

• Is a component of meta-communication 

• Refers to non-verbal elements of speech

Paralanguage

• Facial expressions

• Tones of voice

• Gestures

• Eye contact

• Spatial arrangements

• Patterns of touch

• Expressive movements

• Silence

Paralanguage Includes

Kinesics

• Is the interpretation of body

language such as facial

expressions and gestures —

or, more formally, non-verbal

behavior related to movement,

either of any part of the body

or the body as a whole.

Kinesics

Proxemics

• Neuro-Linguistic Programming

describes the fundamental

dynamics between mind (neuro)

and language (linguistic) and

how their interplay affects our

body and behavior

(programming).

• Created by Richard

Bandler and John

Grinder in California, USA in the

1970s

Neuro-linguistic programming

• Listening means attentiveness

and interest perceptible in the

posture as well as expressions.

• Communication cannot take

place until and unless a message

is heard and retained thoroughly

and positively by the

receivers/listeners.

Listening

1. Discover your interests’ field.

2. Grasp and understand the matter/content.

3. Remain calm. Do not loose your temper. Anger hampers and inhibits

communication. Angry people jam their minds to the words of others.

4. Be open to accept new ideas and information.

5. Jot down and take a note of important points.

6. Work upon listening. Analyze and evaluate the speech in spare time.

7. Rephrase and summarize the speaker’s ideas.

8. Keep on asking questions. This demonstrates that how well you understand the

speaker’s ideas and also that you are listening.

9. Avoid distractions.

10. “Step into the shoes of others”, i.e., put yourself in the position of the speaker and

observe things from his view point. This will help creating an atmosphere of mutual

understanding and improve the exchange of ideas in communication process.

Effective Listening

•  Communication through visual

aid .

• A skillful combination of text and

pictures .

• Explores the idea that a visual

message accompanying text has

a greater power to inform,

educate, or persuade a person or

audience

Visual Communication

• Slide Presentations

• Memos

• Videos.

• Displays

Examples of Effective Visual Communication in Workplace

Communication Digitally

• Effective digital communication

is the ability to create persuasive

communications in different

media, be it websites, video,

audio, text, or

animated multimedia.

• telephone or video meeting

between two or more individuals

Communicating Digitally

• Telephone or video meeting

between two or more

individuals.

• The telecommunications system

may support the teleconference

by providing one or more of the

following: audio, video,

and/or data services by one or

more means, such

as telephone, computer, internet

etc.

Teleconferencing

Advantages & Disadvantages

• reaches a larger population

• geographical barriers

diminished

• saves time and travel costs

• convenient and efficient

• staffing necessary

• learning time to adapt to

technology

• technology may be

expensive

• diminishes personal touch

• hearing issues

• Videoconferencing is the conduct of

a videoconference  by a set

of telecommunication technologies 

which allow two or more locations

to communicate by simultaneous

two-way video and audio

transmissions.

Videoconferencing