Post on 18-Mar-2016
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BusinessCrime Prevention
National Crime Prevention Association2345 Crystal Drive, Suite 500
Arlington, VA 22202202-261-4153 FAX 202-296-1356
pharris@ncpc.orgwww.ncpc.org/ncpa
Business Crime Prevention
Crime Risks
Burglary Robbery Shoplifting Employee Theft Credit Card Fraud Bad Checks Employee Violence Terrorism
Identifying Crime Risk
External Risks
Neighborhood Crime Trends
Crime Generators
Potential Crime Targets
Identifying Crime Risk
Internal Risks
Type of Business
Property/Assets/Inventory
Cash Business
Perception of Security
Employees
Workplace Risk Factors
low staffing
working alone
working late at night/ early in morning
working with money or drugs
guarding property
long waits for services by customers
lack of services
Determining Vulnerability
PhysicalInspection
Zone 1: Property Boundary
Zone 2: Open Space
Zone 3: Building Exterior
Zone 4: Building Interior
Sunday was a day of rest in many states.
Elimination of Blue Laws increased business exposure to crime by 17%, open 6 days rather than 7.
Business Crime
Businesses have become more exposed to robbery, shoplifting and employee theft.
New longer hours attract more customers who expose themselves to more crimes and leave more homes unoccupied.
Business Crime
Business Crime
The leading cause of death of women in the workplace is murder.
National Institute of Occupational Safety and Health
Women Working1940 - 25%1950 - 34%1960 - 38%1970 - 43%1980 - 52%1990 - 58%1998 - 60%
Business CrimeNational Institute of Occupational Safety and Health
1993 – 2002: average 827 of workplace homicides/yr.
Workplace homicides declined dramatically from 1,074 murders in 1993 to 609 in 2002, a 43% decline
46% reduction in workplace homicides among males over the decade while only 28% for females.
Burglary
Prevention Measures
Fences and Gates
Parking Areas
Open Spaces
Exterior Lighting
Doors
Windows
Locks and Hardware
Burglary
PreventionMeasures
Security Room
Safes
Tools and Equipment
Interior Lighting
Alarms/Security Systems
Key Control
Employee training
Robbery
Homicide:
High Risk RetailEstablishments
(NIOSH 1998)
Liquor Stores (7.5 /100,000 workers)
Gasoline Stations (4.8)
Jewelry Stores (4.7)
Grocery Stores (3.8)
Eating & Drinking Places (1.5)
Robbery
PreventionMeasures Policies
Cash Control
Maintenance
Hours of Operation
Staffing
Employee Training
Robbery
Prevention Measures Policies
Policies should be in place and in writing.
Employees should be given copies of the policies.
Policies should include procedures for dealing crime.
Robbery
PreventionMeasures Facility
Escape Routes
Hiding Places
Cash register location
Visibility
Lighting
Visibility
Create the fishbowl effect.
Natural Surveillance
Keep signs out of the window or either high or low.
Visibility - This
Visibility - or This
Employee Actions
Employees should greet and make eye contact with customers.
Teach observation skills.
Encourage reporting suspicious activity.
Have cashiers move away from registers.
Hire two employees during high risk times.
Cash Control
A strong deterrent to robbery.
Adhere to cash limits.
Use drop safe.
If no drop safe, have manager pull excess money and large bills.
Cash Control
Opening and Closing
Vulnerable time for robbery.
Opening check the business interior and exterior.
Have time delay safe.
Two people should close and leave through the front door.
Allow employees to move cars near exit.
If a robbery happens - Employee Response
Train employees
Treat as a regular transaction
Cooperate
Robber's description
No chasing
No weapons
Protect crime scene
After the Robbery
Lock the doors.
Observe vehicle - direction of travel.
Call Police - have #’s posted by phone.
Keep all customers inside.
Give out description form.
Retrieve serial #’s of bait money.
Description exercises.
Employee Theft
What is the scope of the problem compared to shoplifting?
How much shrinkage is linked to shoplifting?
How much is linked to employee theft?
Employee Theft
Warning signsof employee
theft.
Alcohol or drug use.
Obsessive gambling.
Financial difficulties.
Disgruntled.
Dishonest tendencies.
Living beyond means of job.
Poor security attitude.
Employee Theft
Warning signsof employee
theft.
Quick to accuse fellow workers.
Volunteers to open &close.
Overly friendly with suppliers & customers.
Works long hours.
Assumes & guards responsibilities.
Employee Theft Prevention
Don’t allow employees to keep belongings near register.
Check packages of employees as they leave.
Use clear trash bags check dumpsters.
Have employees park away from store.
Require employees to leave through the front door.
Shoplifting
Prevention Measures
Policies
Train employees.
Understand shoplifting laws. Establish clear policies &
procedures.
Greet and observe customers.
Check customer’s packages.
Identify property.
Post warnings.
Shoplifting
PreventionPreventionMeasuresMeasures
FacilityFacility
Keep a neat & orderly store.Keep a neat & orderly store.
Enhance visibility.Enhance visibility.
Restrict access to valuable items.Restrict access to valuable items.
Keep valuable items away from Keep valuable items away from exits.exits.
Control exits.Control exits. Restrict access to certain areasRestrict access to certain areas
Check Fraud Prevention
When was account opened?
Less than one year is a risk.
The date the account was opened is on the check.
Low check numbers.
Accept valid drivers license.
Scrutinize license & pictures & compare signatures.
Check Fraud Prevention
Post check acceptance policy.
Make employees responsible for adhering to check cashing policies.
Have them initial checks for later prosecution.
Keep file of bad check passers.
Credit Card Fraud Prevention
Post procedural guidelines for dealing with credit cards near register.
Maintain control of card until transaction is complete.
Obtain two forms of ID.
Compare signatures.
Check expiration.
Detecting Fraudulent Transactions
Customer takes card out of pocket rather than wallet.
Customer questions floor limit.
Customer appears to be in a hurry.
Customer attempts to confuse the cashier.
Customer makes indiscriminant purchases without regard to size etc.
Customer can’t produce ID.
Business Crime Prevention
Program Options
Business Watch
Security Surveys
CPTED
Target Hardening
Employee training
Guards or off duty police
Business Crime Prevention
Program Options
Policies and procedures
FAX, e-mail information network
Escorts
Rewards for crime tips
Address marking
Certified Crime Prevention Business
Prince William County Police Department - Virginia
Certified Crime Prevention Business
Prince William County Police Department
Written policies/procedures that address crimes or threats relevant to your particular business.
Train employees in crime prevention as approved by, or from, the Crime Prevention Unit.
On-site security assessment by Crime Prevention Unit personnel trained in CPTED.
Designate a contact person who can coordinate crime prevention/security issues and act as a liaison with the Police Department.
Certified Crime Prevention Business
Prince William County Police Department
Incentives
Possibility of reduced insurance premiums.
Listing on the Department's website as a member business.
Free risk-reduction/security assessment and report.
Free crime-prevention training/technical assistance in developing written crime prevention policies.
Certified Crime Prevention Business
Prince William County Police Department
Incentives
Crime alerts to member businesses.
Quarterly informative crime-prevention newsletter.
Marketing tool for Certified Crime Prevention Business designation.
A visible sign that sends a clear message that the business is serious about crime prevention.