Post on 21-Feb-2017
transcript
Business EthicsCompany Values & Ethical Leadership
COMPANY VALUES
The policies which a company opts in it’s dealing and daily working
It is the perspective of seeing and dealing with situations in appropriate manner
ETHICAL LEADERSHIP
Ethical Leadership is the application of the set Company Values
It is related to taking actions which are just and are not biased in any case
In Ethical Leadership Company values are preferred rather than personal relationships or personal interests
Ethical Decision Making requires…
Recognize ethical issues
Analyze in terms of appropriate ethical principles
Objective of research…
The purpose of this paper is to:
review the literature on hospitality ethics codes
offer practical suggestions for practitioners for developing shared values within the organization
Business Decisions needs to be Ethical
Because:-
They affect guests, employees, suppliers, friends, and families (Peceri, 1997)
To deal with the differences in standards within the workforce (Kapoor, 1991)
Serve as frameworks for employees’ behaviorBecause traditional values have become less
prevalent, written codes of ethics may be necessary (Beasley, 1995)
Problems Associated with Company values & Ethical Leadership
Every individual is from different background and has been groomed differently due to which:
Each Employee a company hires has a different set of values which may contradict with the values of the company
Things which appear to be right for one employee may be considered unlawful by the other
Solution Regarding Company Values & Ethical Leadership Issues
Companies should well define their Company Values to the Newly Hired Employees in the Orientation
Frequent Workshops should be arranged for the Employees to remind them formally for what are the demands of the company and how they should be met in accordance with the Company Values
To Ensure Ethical Leadership all the inductions in the company should be on merit and strict check and balance should be maintained to minimize the biased hiring's
A written code of shared values can serve as a guideline for dealing with ethical dilemmas
Each Employee working Under or at lower level should be treated equally and none of them should be given extra privilege
Biasness should be avoided in any case because this could demotivate staff resulting in unethical leadership.
Benefits of Shared Values
Employee turnover can be reduced (Goli, 1990)
Result in more teamwork and long-term success (Lefever & Reich, 1991)
To maintain consistency within their organizations
COMMUNICATION
A key to good management
Sharing of standards in an understandable and clear manner
To cater the problems of communication that may arise between existing managers and young new hires
Necessary for ethical training of younger employees
ENTRY-LEVEL MANAGEMENT RECRUITS
Self-centered and may be easily influenced
Operational values are formed from the experience of success
Young and mature adults are persuaded by changes in environment
Rewarding may successfully change employees’ behavior
ETHICS CODES
Concern for others
Teleological ethical system: the ends are more important than the means
Deontological ethical system: the means are more important than the ends
Organizations’ ethics codes and ethics instruction must be based in operational realities and result in benefits for those who follow the rules.
ETHICAL SELF-ANALYSIS
1. What are our proclaimed ethical rules?2. Is management committed to the ethical rules?3. Do we hire people who will be able to live our ethical
rules?4. What are the consequences (negative and positive)
for following our ethical rules?5. Do we give raises and promotions for following our
ethical rules or for other reasons? If there are other reasons, what are they?
6. Is there a difference between what we say and what we do? If there is, what do we really want?
7. How does our organization stack up to the following Ethical Principles for Hospitality Managers?
• Honesty • Integrity • Trustworthiness• Loyalty • Fairness• Concern and respect for others• Commitment to excellence• Leadership• Reputation and morale• Accountability
Successful implementation of ethical code
1. Identifying the ethical dilemma in a case study
2. Determining possible solutions
3. Implementing the solution (Alderson)
IDENTIFYING THE ETHICAL DILEMMA
The dilemmas are the result of behavior that breaks ethical rules
A mean of convincing people to follow the ethical rules in the first place so that they will not find themselves or their employees in situations that have negative consequences
Companies can communicate their values to diverse workforces by encouraging discussions, asking questions, rewarding positive behavior, and modeling exemplary behaviors
Conclusion
Company’s values and Ethical Leader
Thank youThank you