Business Etiquette

Post on 23-Jun-2015

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The basics of business etiquette for FBLA-PBL members

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Your Spoon is Not a Shovel—Your Knife is Not a Fork

Ten Etiquette

Tips Essential to the Survival of any FBLA

Member

Do you think that you have a good grasp of manners and etiquette? Results from the fourth

Annual Lenox Gift-giving and Etiquette survey should that more than 1/3 of all respondents rate the manners of Americans in general as poor – yet 80% of respondents rate their manners as excellent.

The survey uncovered a lack of basic etiquette knowledge.

Let’s see how well you do – Etiquette Exam

1. False.Turn the cell phone off – completely during a

luncheon meeting, social function, or even on public transportation.

2. False.No – you should never give an important

person your business card that you meet briefly unless they ask for it.

3. False.You can arrive anytime between 7:00 p.m.

and 9:00 p.m. - it is terribly impolite to be early.

4. False.Any time is proper to shake someone’s hand.

Make sure that you have a firm grip (but not painful) for both men and women.

5. False.Make eye contact with all of the individuals

that you are talking to.

6. False.Use the spoon provided. It is not a cup of

coffee, for heaven’s sake. And don’t slurp either!

7. TrueAlways select your silverware from the

outside in.

8. TrueShould always taste first.

9. FalseBreak into pieces and butter a piece at a time

as you eat it.

10. FalseWait for your host or hostess.

Other things to remember:Hold the door- whether male or female, hold

open a door you have just passed through for the person behind you.

Keep to the right – on the sidewalk, escalators, in stairwells.

Say please and thank you to waiters, flight attendants, cab drives – little things go a long way.

Keep food or drink or briefcases in your left hand –keep your right hand free for handshakes.

Other reminders:Make eye contact and offer a warm smile – in

every situation this puts people at ease.Be perceptive –survey a situation and always

use your best judgement.NOW more than ever people to have live

graciously. Having good manners is always in style.