Business of Adoption; Implementing an Enterprise Social Network

Post on 29-Oct-2014

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The presentation I gave at the Social Now conference in Amsterdam 8 April 2014, presenting some interim data from my research for the ESN playbook.

transcript

The Business of Adoption

Louise McGregor@changememe

Flickr : Sebastiaan ter Burg

2013 2014

#ESN PLaybook

How far are you?

What went well?

How is yourcompany organised?

Where did you struggle?

What will success look like for you?

What would you do differently?

Executive buy-in

Platform Selection

Tech Implementation

Legal, risk

User sign-up

Business aligned

Getting data

Mid-manager support

Change management

User adoption

What were your biggest challenges implementing an Enterprise Social Network?

Legal, risk

Mid-manager support

Executive buy-in

Business aligned

Platform Selection

Tech Implementation

Getting data

User sign-up

Change management User adoption

Difficult Regular Work Easy

Challenges

Flickr : NTR23

Flickr : NTR23

Successes

Legal, risk

Mid-manager support

Executive buy-in

Business aligned

Platform Selection

Tech Implementation

Getting data

User sign-up

Change management User adoption

Difficult Regular Work Easy

Flickr : Pedro Vezini

Risk, Legal, Compliance

Flickr : VCU Libraries

Cost of it going wrong

XProbability it will

go wrong

Cost of missed opportunity

Execs on board

Executives On Board

Flickr : Nestlé

Commitment beats support

Flickr : Alpha

Business value – measure it

Data; Measure Value

Flickr : PinkPurse

Valuation Layers

User numbers

Communities

Activity

Content Value

Business Value

Flickr : Tim Ebbs

Let stuff happen

Let stuff go!Let your users find the best uses and

drive success

Flickr : DestinysAgent

Flickr : drbutoni

Louise McGregorLouise.mcgregor@outlook.com

Changememe.com@changememe