Businesscase LinkedPeople Wim de Gier Leaseplan

transcript

Session CCS115 Orlando, 18 January 2012 13:30-14:30 Utrecht, 14 February 2012 12.45-13.25

Linking people with LinkedPeople

Wim de Gier Senior Global Project Manager

LeasePlan Corporation N.V.

It’s all about the human connection

http://twitter.com/skywim

http://nl.linkedin.com/in/wimdegier

http://facebook/Wimdegier

Certified Senior Global Project Manager IPMA Level B Corporate Strategy & Development | LeasePlan Corporation N.V. Tel: +31 36 529 3513 | Mob: +31 6 223 814 70 Fax: +31 36 529 3806 | wim.de.gier@leaseplancorp.com

Side roles •IPMA Lead assessor IPMA level B and C •Member of the Dutch IPMA Exam committee •Visiting Lecturer Project Management MBA

France

Belgium

Sweden

Germany

Austria

United Kingdom

United States

New Zealand

Brazil

Switzerland

Luxemburg

Australia

Ireland

Finland Norway

Denmark

Hungary

Czech Republic

Poland

Slovakia

Portugal

Netherlands

LeasePlan Corporation manages over 1.4 million cars in 30 countries

Greece

Number of vehicles excludes cars managed by QEK and other activities within LeasePlan Corporation

United Arab Emirates

Turkey

Romania

Mexico

38 companies including a Dutch bank 6000+ employees

Agenda

■ Background presentation?

■ Why LinkedPeople

■ Pilot

■ Project

─ “yellow” adoption

─ “blue” structure

■ Facts and figures

■ Key take aways

Why this Presentation?

■ Social media is changing the world.

■ Social media is changing the way we do business

■ Social media is changing (global) projects

■ Social media is changing my role (LeasePlan => frontrunner)

─ Levels and speed of interaction (closed to transparent)

─ Cultures (like Austria - US - Portugal)

─ Distance (New Zealand to The Netherlands)

─ Language (One?)

─ Transparent creativity (input from all / co-creation / Venkat-Ramaswamy)

─ Social responsibility (Flights, human capital, printing)

LinkedPeople timelines

Q4 2008

•Initial investigation by ISA based on Gartner research

17 January 2009

•Pilot Kick-Off meeting

23 September 2009

•Pilot successful and on hold

Q4 2009

•Web 2.0 strategy

Q1 2010

•Project define phase

25 May 2010

•EMT approval for develop phase and first 6 entities

15 November 2010

•First entities live (LPNO, LPSE, LPFI, LPDK, LPHU, LPCorp, LPIS)

December/January 2011

•LPUK, LPNL and LPPT live

25 January 2011

•EMT approval to move ahead

•Interesting discussion

•Live demo

February/March 2011

•First the new release (risk and solved along the way)

1 April – 1 August 2011

•All other 28 entities live

July/August 2011

•Adoption boost

•Mobile

•Handover CorpCom & LPIS

•Final Project Board

September -> …..

• New release 3.0.1 • Further roll out Mobile • LPNZ, LPAU

• Project closure

LinkedPeople leverages the LeasePlan brain

Example 1: A real life situation without LinkedPeople...

... and with LinkedPeople

■ Easily find people with specific expertise

■ Effective communication, no e-mail overkill

■ Time saving

Example 2: Connecting our people: current situation

■ Our 6,000 people worldwide: hard to connect with each other

■ Available directories to find people: - Email - on name basis only - Local telephone books - not accessible cross border - Group address book on Intranet - management only - Domino directory - IT driven, information not complete

Business case (benefits)

• Knowledge sharing • Communication • Product development • Social capital • Innovation • Human Resources

LinkedPeople and the current intranet

Communities

Blogs Dogear Activities

Profiles

Home page

Wikis Files

Latest version 3.0.1 including Media Gallery

LinkedPeople => IBM Connections

PILOT who and what

•170 staff •30 countries •3 units •Promotion flyers •Wannabees

Survey

LeasePlan Web 2.0 Initiatives

PROJECT

Adoption

Social media for daily activities

Examples

•collaborate in a project

•collaborate in meetings (agenda,

minutes)

•respond to a customer question

•prepare a customer visit

•prepare a customer presentation

•collaborate on a customer proposal

•prepare an event

•respond to a Request for

Information/Proposal

•respond to a business process

exception

•look for information

•ask questions

•work out an idea

•write a report with a team

•do research

•organise work

•find experts

•create and maintain professional

relationships

•communicate with or to an

audience

•share knowledge

Scenarios

LinkedPeople Introduction Movie

Measurement

• short term

Perception

• mid term

Business value

• long term

How does LinkedPeople help (global) projects?

•(Global) project community •Blogs / project updates •Agenda, minutes and actions (always up to date and nimble) •All project files at one place and automatic version control •Discussion platform •(General) Questions / buddy countries on the fly •Video’s and pictures library •Idea creation and (global) voting •Available on mobiles and iPads

Governance

Yellow versus Blue

•Legal policy •Domain managers •How to set-up a community •7 Instruction movies •Checking •Corporate/local ownership

Language

Current LinkedPeople usage

•WWW: 1-9-90 •LeasePlan: 4-16-80 •Over 750 communities •38% closed •More and more business critical •Usage growing strong and in different ways (culture)

Total number of created features in LinkedPeople

Type of communities (total 778) December 2011

Management

Project closure and feedback video from our CEO

Key take aways

■ Scenarios

■ CEO / board involvement

■ It’s NOT Facebook but corporate brain!

■ Transparency is a culture change, not IT

■ Adoption / IT 80 / 20

Have your questions been answered?

■ Social media is changing the world.

■ Social media is changing the way we do business

■ Social media is changing (global) projects

Wrap-up discussed items:

─ Social media is changing your role

─ Levels and speed of interaction (closed to transparent)

─ Cultures (like LPAT – LPUS)

─ Distance (Like LPNZ)