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WEL
-COME
By
Prashant Jadhav
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DEFINITION..
Conflict can be defined as the condition of objective
incompat ib i l i ty between values or g oals, as the
behavior of deliberately interfering with anothersgoal-achievement
-Ki lman and Thom as
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FACTORSLEADSTOCONFLICT
Organizational change
Personality clashes
Difference in value set
Threats to status
Perceptual differences
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classification
conflicts
Intrapersonalconflicts
Interpersonalconflicts
Intergroupconflicts
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Organizational
Institutionalized Emergent
Individual vsindividual
Individual vsorganizatioa
l
Hierarchical
Functional
Line vs staff
Individual vsinformal
group
Formal -informal
status
political
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Resolution techniques
a. Problem solving
b. Avoidance
c. Smoothingd. Compromise
e. Authoritative command
f. Altering the human variables
g. Altering the structuralvariables
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Stimulation techniques
a. Communication
b. Bringing in outsiders
c. Restructuring theorganization
d. Appointing a devilsadvocate
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NEGOTIATION..
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DEFINITION
Negotiation is the process in which one party
agrees to exchange a product or service with
another party in return for something.
In simple words Negotiation means Bargaining
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Distributive bargaining
Integrative bargaining
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Bargaining Compromise Win-winControlling orientationexists
Recognition that it isimpossible to controlother party
Problem orientationexists
One partys gains are
viewed as otherpartys losses
Recognition of linkage
between ones owngoal and satisfactionof other party
Mutual gain is viewed
as attainable
Only task issues areusually considered
Focus on task issues Both task andrelationship issues areconsidered
Each side sees issueonly from its ownpoint of view
Partial understandingof other partysposition
Parties understandeach others point ofview
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NEGOTIATIONPROCESS..
Preparationand planning
Defining rules
Clarificationand justification
Bargaining andproblem solving
Closure andimplementation
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Biases in decision making
Personality traits
Cultural differences
Third-party negotiation
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