Post on 01-Jan-2016
description
transcript
About CAS ..• CAS (Call Accounting System) is complete solution for
monitoring and allocation of communication expenses. Where expenses imply charge generated on PBX extensions but cellular phones and data lines other PSTN lines that are not within system.
• System is managed over HTTP protocol so access can be provided from any desktop PC (Internet Explorer 5 or higher)
• CAS is true web based application and do not require any client software on desktop.
About CAS ..• CAS provides full control by allocation of expenses, user
administration, tariff editing and system monitoring• Powerfull reporting tools provide fast and simple
identification and elimination of unnecessary expenses• Due to flexibility CAS enables easy integration with other
systems and customer applications• 10 years experience in developing and used by clients• Installation on traditional PBX (MD110, Avaya, Nexspan)
and on Cisco Call Manager
Elements of CAS
• Module for data collection from PBX - Mediation Intelligent buffer – CAB with web server implemeted)
• Software module for data processing and storage• Software module for reporting and administration• Software module for processing (integration) external
data (cellular phones and data lines)• Software module for direct exspense account alocation
for General Ledger
Call Accounting Buffer (CAB)
• CAB server accepts and process data from PBX
• It can be connected to PBX using RS232 port, TCP IP or FTP protocol
• 1. level of archiving (backup)
CAB Server
PBX
RS232
FTP
TCP/IP
CAS server
• CAS accept and process data from PBX or CAB
• Provide user interface for administration and reporting
• External data processing from other sources
CAS Server
CAB or PBX
Data pocessing
External data
SMTP Server PC Users
emai
l http
Data processing
Data processing can be devided on two major parts
• Collection of SMDR-s • Call rate calculation• Disposition and indexing of data• Allocation of expenses
Call rate calculation
• Price of call is calculated using tariff data that is entered by CAS administrator
• Administrator can add or edit data according prices given by telecomm operator
• In system can be more telecomm operators and adequate tariffs
Example of Tariff administrationFull graphical construction of tariff
The Tariff is described by:
Name
Call type
Vallidity
Each color represent different price of call during day/week
Each hour can have different price for auto callculation
Tariff can be done in text form as well on same screen
Allocation of expenses
• Expense can be done by (PBX extension, cellular phone ...) and are allocated to user
• Those users can be grouped in departments that can add or edit - administrator
• Departments expenses can be structured (up to 8 levels)• In system we have log of all changes. Tariff, department
change, users etc...
Allocation example
USER
DEPARTMENT
Cell Phone
Data line
Authorization code
Home office
DA
TA
SO
UR
CE
PBX extension
Department administrationUser chosse action:
ADD; Move; change
After any chage list has been displayed
USer can click on each name to drill down data
Reports
• CAS has extended set of reports:By sectors/depatments; users; phiosical location of equipment for networked systems, Operators, Tariff zones, Called or Calling number, search for call...
• For each user you can set which reports can get• Each user can get information by E-mail if is over
exspense limit• Each report can be sent periodicali on E-mail in PDF or
CSV form.
List of expenses by Department
Period for report
List of departments
User in department
Level 1
Level 2
Level 3
Level 4
Format for report
List of Calls
Simple list of calls for one user
Format for report
Our advantages• CAS is flexsibile proven system which can be easy
integrated in existing network enviroment.Integration on intranet or web telephone directory.
• We provide easy integration with different data base systems, synchronisation with external data applications as personel data for department structure retrive.
• Possibility to do recalculation of inaccurate data, but also locking of callculated and processed data to protect changes for internal or external audit.
• Automatic reporting system, Composition of complex reports
• Stabillity and acurate, application tested in long run.• Some customers keep over 10M data records in system
Thank you!
www.pelcom.hr