Call Center Week 2014 - Become a Social Business

transcript

Call Center Week 2014

Become a Social Business Workshop

June 10, 2014 | Las Vegas, NV

http://stratuscontactsolutions.com

BECOME A SOCIAL BUSINESS

15th Annual Call Center Week Conference & ExpoJune 10 | Mandalay Bay Resort & Casino, Las Vegas,

Workshop DetailsWorkshop Day 2 | June 10, 2014 | 11:30 AM | Workshop G

“Become a Social Business”The workshop is for leaders in customer service who need to shift from using social as a function to incorporating it as a business-wide strategy.

Social media and customer service experts will lead attendees through interactive presentation, relevant client-based case studies and best practices.

Notebook, Agenda & Survey

Mobile Survey

Please visithttp://bit.ly/ccw14info

Q&A by Twitter

For any questions to be discussed during Q&A please tweet:

@stratuscxm “Your Question” #ccw14

Visit us at Booth 58

Workshop Agenda

Mike Lewis

Social Media Leadership Author “Social Media Leadership”, 30 year telecom veteran and serial entrepreneur provides overview of Stratus and how new media will impact the growth of your business.

Touch points• Creating new business opportunities • Contact center & the business mission• Enterprise ROI model• Becoming a social business

How Stratus and the application of new media will

grow your business

Stratus Contact Solutions

Stratus Background

Improving Sales Effectiveness and Customer Experience We provide one-to-one customer engagement solutions through our multi-channel contact center that incorporates social media, chat, emailand traditional call center services.

Pioneering the Social Enabled Contact Center

• Demonstrated success of a real world contact center that is “fully optimized” and “socially-enabled”, and how the contact centers can be transformed to a Center of Excellence that can directly and substantially contribute to the growth of your brand and business

Social Media Leadership

• What executives need to know

• Outline best practices for success

Our customers

• Companies, executives and entrepreneurs

• Intimidated by the language and terminology of social media

• Confused by the practical application of platforms

• Difficulty identifying best practices to grow their business

Leveraging social media to reduce marketing costs and

increase customer satisfaction

Social media as a function

Strategy

Businesses are using social for

• Creating New Business Opportunities• Marketing, customer engagement &

product development• Engaging in the workplace & Lead

generation• Creating more return customers

Your company’s mission statement

Mission Statement

• Should describe your purpose for being in business

• Statement of your goals and philosophies that support them

• Contain operating goals• Describe relationships with

customers, shareholders and partners

• Describe future growth

How does your contact center fit into your company’s

mission statement

Does it properly convey your beliefs to customers and

prospects?

Are you engaging your customers where they

choose?

Does data for your contact center match data from other

insights online?

How do you establish an Enterprise ROI process to combine the

utilization of social media with traditional contact center

engagement to achieve the growth goals outlined in your mission

statement.

Social Business

Helping businesses adapt to the new world of customer care and acquisition is our

mission and reason to exist.

You have to play to win and Stratus will make you a

winner!

ILD Corp Brands

Dennis Stoutenburgh

Social Media Customer Engagement What is social customer service? What are the best practices? How can social supplement inbound and outbound tactics? Who are the companies / case studies to follow?

Key Touchpoints• Social Listening for call center • Social media for Inbound / Outbound• Social media win-back programs

Schedule an appointment

Stratus representatives will be at booth 58 through out Call Center Week 2014.

Schedule an appointment• http://bit.ly/ccw14info• 855-875-CHAT