Can Online Tutors

Improve the Quality

of E-Learning?

Viktorija SulčičAlja Sulčič

E-learning

high

E-learning

drop-out rates

!

E-learning

barriers

!

E-learning at

- SINCE 2004 -

=

Undergraduate

Postgraduate

1057

2095

127

E-learning)?

E-learning) better

learner support

)

=

online tutors

p e d a g o g i c a l m a n a g e r i a l s o c i a l t e c h n i c a l r o l e s

E-business

Business Informatics

(since March 2005)

(since October 2006)

≃ 100 students per course

≃ 40 students per tutor

+

F2F meetings

weekly activities

=?⤵

➚

tutor activity

student satisfaction⤵

➚=

➚

student activity⤵

➚

tutor activity =

⤵part-time students

value tutors more

student perception

of gained knowledge⤵

➚

ICT literacy

Communication skills

Personal characteristics

Subject matter expertise

ONLINE TUTOR

Using the online learning

environmentDeveloping skills

Learning about characteristics of

e-learning

TRAINING

TRAINING EVALUATION

Expert satisfaction

Self-assessment

Training grade

TRAINING

TRAINING EVALUATION

Frequency of interactionQuality of interaction

Quantity of interaction

DELIVERY

DELIVERY EVALUATION

Teacher satisfaction

Self-assessment

Student satisfaction

DELIVERY

DELIVERY EVALUATION

model needs

to be tested(other levels, fields, environments )

Questions?http://www.fm-kp.si/

cei@fm-kp.si