Career Education Interview

Submitted by:Rebecca Joyce

Interview conducted with David Joyce

Submitted on: November 2, 2015

Where do you work?

Rogers Communications!

What is your position?

Field Operations Manager for Rogers Cable, service and installation technicians for St. John’s.

What brought you to this job?

Faith and hard work.

How did hard work help you get this job?

Well I started as a computer support technician in the office and worked at that for 1 year.

I was then promoted to technician where I worked for 12 years and now I have been promoted again to my current job for the last 3 years.

How many hours do you work per week?

I am scheduled to work 37.5 hours a week but some weeks I can work up to 60 hours.

My phone is always on and I have to be available 24 hours a day.

Are you happy with the hours you work?

I don’t mind the hours because even though I have to be available all the time I still have flexibility to leave work when ever I need to.

What kind of things do you do in your job?

I am responsible for 22 technicians. I am responsible for their safety, their

schedules and their work load. I am also responsible to make sure the

job gets done and that our customers are happy.

Do you like your job and why?

I love my job because I work with a great group of people.

Is your job difficult?

My job can be very difficult when I have to deal with irate customers and I have to support 22 technicians in the field. That can be very challenging.

Have you traveled with work? If so where?

Yes! I have to travel across the island to Corner Brook, Gander and Grandfalls twice a year for safety conferences with all the technicians.

Can you be promoted? What can you be promoted too?

Yes I can be promoted and the next step for me would be Director of Field Operations in Atlantic.

What type of benefits do you get?

I receive medical and dental benefits for me and my family.

I have a retirement plan and shares with the company.

Is your job dangerous?

Yes, my job can be very dangerous because we work from heights around high voltage electricity.

I have to have all the same training and sometimes I have to work along side the technicians.

What safety training is required for your job?

Fall arrest Power Line Hazards First Aid Pole Top Rescue Electrical Awareness

What safety equipment is used in your job?

Full body harnesses and lanyards to tie off on a pole.

Fire rated and arch rated clothing. Hard hats, voltage gloves and voltage

detectors. Cones for traffic control.

Would you choose a different job if you were given the chance?

Not now because I am to old.

How has your job effected you?

My job a effected me a lot. I have to make quick decisions and I have to be firm with these decisions. This has carried over into my personal life where I have difficulty letting others make decisions for me.

Do you have to deal with the public? Do you enjoy this?

Yes! I do enjoy this. However, this is one of

the most difficult challenges in my job because when the customer gets to me, there has to be a major problem.

What is one of the biggest problems you have had to deal with?

I just recently had a customer that had a problem with cable melting in their home. They had an electrician and Light and Power that could not find a problem. I had to drop what I was doing and directly to their home because I was concerned with fire.

Turns out a faulty dryer was causing 120 volts to go back through the cable.

Would recommend this job to someone else?

I would recommend this job to someone if they have a strong personality and work well under pressure.