CARING FOR THE INNOVATOR, CARING FOR INNOVATION POLICY

Dan Weberg RN MHI BSN CEN

QUESTIONS/OBJECTIVES

What is Innovation???

Can Innovation Exist In The Presence of Policies???

How Does One Care For The Innovator???

WHAT IS INNOVATION???

First thought ???? It’s a Buzz Word

But what is it really?

THIS IS BUZZ WORD INNOVATION

BUZZ WORD INNOVATION

REALLY, WHAT IS INNOVATION?

Its more the something NEW!!!!Well if you don’t rely on the dictionary.

Definitions---”A new idea, method, or device”--Websters Dictionary

CHRISTIANSEN ET AL.

Innovation is:“Anything that creates new resources, processes, or values, or improves a company’s existing resources, processes, or values”---Christiansen et al.

PETER DRUCKER

Innovation is:“Power to redefine the industry or effort to create purposeful change in an enterprise’s economic or social potential”---Peter Drucker

WHICH ONE DID YOU LIKE?

Door ADoor BDoor C

Probably a mix of all of them, but I think Drucker provides the more powerful definition.

WHAT INNOVATION IS NOT

WHAT INNOVATION IS NOT

INNOVATION IN HEALTHCARE

What has redefined our industry or created purposeful change

Good or Bad?Managed CareTransplantationEMR???PHR??DNP???

MHI- It’s a leadership Degree

CAN INNOVATION EXIST IN THE PRESENCE OF POLICIES

Yes & No!How long does it take to create and approve a policy?How fast do things change?

Can policy creation keep up?

Do specific Practice Policies (in hospitals) allow for innovation to flurish?

Is the wording supportive of innovation and EBP changes?

BUT WE NEED POLICIES (REMEMBER THE LAWYERS)

Have a policy on innovationInnovation

Easy as small pilot projects

“Leaders tend to delay process modifications until there is significant research & documented evidence for new processes”

If you do this---its too late

SO WE NEED TO COMPRIMISE

We need Policy & Innovation ---BALANCE THEM

ClockwareAlgorithms, giving report, Code Arrests

SwarmwarePatient flow, staffing patterns, leadership styles, staff identified problems

WHO ARE YOU INNOVATORS & WHERE DOES INNOVATION COME FROM

FRONTLINE healthcare workersThey are immersed and deal with the problems dailyThey have the most benefit for changeThey have improvised (“McGyvered”) solutions

But cannot share them! Or are shot down when presenting them

WHAT DOES THIS MEAN

Care for innovation

YOU need to be vulnerable, open, & Authentic

Create a culture of trust

STOP THE HIERARCHY

Top-down to LEADER-FACILITATOR

Overcome the natural resistance to changeUH OH….. SCARY!!!!!

You don’t have to do this aloneTap the expertise of your colleagues

Don’t hate the innovator they are disruptive because there is a problem

CARING FOR THE INNOVATOR

5 strategiesOpenness & AutonomySupportive & RespectfulOpenness & SensitivePatience & HonestyValue Missteps

OPENNESS AND AUTONOMY

Recognize innovation & the innovatorSimple thanks youMade up award

They are value-added NOT value disruptiveListen with different earsSee with different eyes

SUPPORTIVE AND RESPECTFUL

Support a culture that balances innovation and stability

The codeThe pilot projects

NOT everything needs changing RIGHT NOWThe leader facilitates the knowledge workers to self organize around problems

OPEN AND SENSITIVE

Anticipate outcomesDevelop loose project plansIdentify areas of negative impact

DO NOT PLAY DEVILS ADVOCATEDon’t hide, just be honest

DO NOT shoot down ideas with out giving them a chance to try or reformulate them

PATIENCE & HONESTY

Openness to recognizing the barriers to innovative ideas

Top down structure of managingPoor relationships between YOU and WorkersBeing aware of the culture of the organization

Honestly and sincerely ask questions

Create real relationships!

PATIENCE

What do you live with, learn from, and if you fear it, it can cripple you?

ERROR

Don’t punish error, learn from itMove beyond Root Cause AnalysisLook at the systemReformulate the innovationTry again

This Takes TIME!!

OK, LETS BRING IT BACK TO POLICY

Be able to adapt policy quickly and effectivelyThings don’t have to be perfect

Challenge Policies & Look for Better waysIf its outdated and no longer relevent

REWRITE IT, even if YOU wrote it

If it ain’t broke, you can still fix it (improve)It just means it hasn’t hurt a large amount of people yet

Policies should reflect innovation and changeSet a Vision for innovation & Support it with policies that talk the talk & walk the walk

SO WHAT DOES ALL THIS MEAN

What are the elements of innovative policy1. Factor in some money

1. We will give x amount every year to best innovation idea

2. Factor in some time1. Each team member will have x hours to work on this

3. Factor in some support1. Room space, computer usage, tech support, brainstorming

supplies

4. Reduce the RED TAPE1. Be aware of barriers, and break them down for the innovator

WHAT DOES ALL THIS MEAN

Allow for collaborationCooperate with multiple areas to build a dynamic team

Promote the innovationHave an innovation fair/competitionThis breeds better creativity and resourcefulness

Do it all again, every year, 6 months, month

QUESTION

Thank you

NOW GO LEAD INNOVATION ☺