Post on 25-May-2018
transcript
ContentsCarrierCentralUserManual........................................................................................................................2
RequestinganAccount.............................................................................................................................2
LoggingintotheWebsite.........................................................................................................................3
MenuOptions..........................................................................................................................................3
SubmittinganAppointmentRequest.......................................................................................................4
BulkShipmentUpload..........................................................................................................................6
ReviewingAppointments.........................................................................................................................7
SearchbyISA(Inboundshipmentappointment)Number:..................................................................7
SearchbyDates....................................................................................................................................7
SearchbyshipmentID’s.......................................................................................................................8
Editing,ReschedulingandCancelinganAppointment.............................................................................8
ReschedulingYourAppointment..........................................................................................................9
AddaShipment(s)................................................................................................................................9
RemoveaShipment(s).........................................................................................................................9
UpdatingAccountInformation...............................................................................................................10
ManagingErrors.....................................................................................................................................10
SeekingSupport.....................................................................................................................................11
FrequentlyAskedQuestions..................................................................................................................11
APPENDIX1:Dos&Don'ts.....................................................................................................................12
APPENDIX2:AppointmentConfirmationEmailSample........................................................................13
APPENDIX3:AppointmentRe-ScheduledEmailSample........................................................................14
APPENDIX4:AppointmentEditConfirmationEmailSample.................................................................15
APPENDIX5:AppointmentEditConfirmationEmailSample.................................................................16
APPENDIX6:AppointmentEditFailureEmailSample...........................................................................17
APPENDIX7:TroubleshootingErrors.....................................................................................................18
ErrorMessage1:POisInvalid............................................................................................................18
ErrorMessage2:Shipment#3:PO'M7XXXXXX'ispre-paid;itshouldbemovedtoanotherline.....18
ErrorMessage3:Shipment#3:PO'K5XXXXXX'isonlyvalidfor'RNO1'FC.......................................18
ErrorMessage4:ARNRequiredorARNMissing................................................................................18
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CarrierCentralUserManual
CarrierCentralistheprimaryportalforcarrierstoviewandrequestappointmentstoanyofAmazon’sfulfillmentcenters.CarriersenterthedetailsoftheappointmentincludingPO(s),palletcount,anddeliverylocation,aswellasarequesteddeliverydate.Amazonthengrantsthesuggestedappointmenttimeifpossibleorschedulestothenextbestavailabledayortime.ThelinktoCarrierCentralis:https://carriercentral.amazon.com
RequestinganAccountYoucanrequestanaccountbyaccessingthewebsiteandfollowingthesimplestepsbelow:
• Clickonthelink“CreateyourAmazonaccount”
Picture1-Accountcreationprompt.
• Fillinthefollowingdetails,(Picture2showsinputscreen)
o Accounttype:Carrier/SellerdeliveringfreightorAmazonVendoraccount.o StandardCarrierAlphaCode(SCAC):Uniquetwo-to-four-lettercodeusedtoidentify
transportationcompanies.o ContactEmail:Itisstronglysuggestedtouseanemailaliasordistributionemailinstead
ofapersonalemailinordertoimprovecommunication.o PurchaseorderId:Amazonpurchaseorder(Lettersandnumbers)providedaspartof
shipment.o FulfillmentCenter(FC)forpurchaseorder:Amazonlocationwherethefreight
associatedtothePOwillbedelivered(I.eABE2,MDW2)
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Picture2-Accountcreationscreen
LoggingintotheWebsiteOncetheaccountiscreated,carrierscanlogintothewebsitewiththeirusername,andpasswordasshownonpicture3.
Picture3-Loginscreen
MenuOptionsOnceloggedintothewebsite,thetopofthepagewillprovideasetofmenuoptionsasshownonpicture4.
• Request-Forrequestingnewappointments.• Search-Searchpastappointmentsrequested.• Account-View/Editcurrentaccountinformation.
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Picture4-Mainmenubar.
SubmittinganAppointmentRequestUponreachingthe“Request”screen,provideallthedetailsofthefreightasdescribedbelowandtherequesteddateandtime(CRDD)fortheappointment;foruploadingmultipleshipmentspleaseseethe“Bulkshipmentupload”section.Picture5showstheappointmentrequestscreen.
Picture5-Appointmentrequestscreen.
Field DescriptionDestinationFullfilmentCenter(FC)
• ChooseappropriateFC(Amazonlocationwherethefreightwillbedelivered)fromdrop-downmenu.
FreightType • Chooseappropriatetypefromdrop-downmenu.
IsFreightClampable • ChooseYesorNodependingonifthefreightisnotpalletizedandtobeunloadedusingaclamptruck.
LoadType • ChooseaccordinglyforPalletized,FloorloadedorMixedFreight.Whentryingtosubmitanappointmentformixedfreight,pleaseselect‘Non-Palletized’astheloadtype.Forexample,evenif<50%ofthefreightisfloorloadedandyouhave3pallets,youwouldchoose‘Non-Palletized’.
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TrailerNumber • Optional,singlevaluefield• Ifprovided,itmustconsistofatleast1non-whitespacecharacter• Cancontainoneormorespaces
CRDD(Carrierrequesteddeliverydate)
• PreferreddatefordeliveringfreighttotheAmazonFC.• Pleasenotethatthetimeisgivenon24hour(Military)Timeformat(I.e
0100wouldbe1AMand1300is1PM)asmostAmazonFC’soperate24hours.
ARN(Amazonreferencenumber)
• Mandatoryforcollectfreight(notapplicableforprepaidfreight)• Ifprovided,itmustbeavalidARNknowntoAmazonTRANsystems
PRO • PleaseprovidetheappropriatePROnumberfortheshipmentsthatwillbedelivered.
• Mandatory,singlevaluefield• Cannotcontainanyspaces(mustbeasingletoken)• Cannotbelongerthan30characters
BOL • ProvidetheBOLnumbergivenbythevendorinthisfield.• Cannotcontainanyspaces(mustbeasingletoken)• Cannotbelongerthan30characters
PalletCount • OnlynecessaryforappointmentrequestswithLoadType"Palletized"
CartonCount • Valuemustbegreaterthan1
UnitCount • Optionalfield,completebasedonshipperprovidedBOLinformation
POList • Mandatoryfield.SeparatePOsbyaspaceorcomma.EachPOmustbeavalidPOknowntoAmazonTransportationsystemsandmatchthedestinationFContheappointmentrequest.AllPOsmustbethesamefreighttermsonasingleshipmentline.
Afterfillingallthedetailsclickonthesubmitbutton.
OncetherequestforanappointmentissubmittedtoAmazon,youwillgetamessagethattheappointmentrequesthasbeenregistered(Butnotconfirmed/scheduledinthesystem).Afterbeingverifiedbyoursystem,therequestwillthenbescheduledandtheactualappointmentdetailswillbecommunicatedthroughtherequestor’semailaddress.
ImportantNote:Youwillreceiveanacknowledgementoftherequestimmediatelyfromtheportal.However,youwillhavetowaitforconfirmationontheappointment.TheconfirmationemailthatyoureceiveoncetheappointmentisconfirmedisshowninAppendix-2.Youcancheckthestatusoftheappointmentintheportalitself.Theappointmentstatuswillchangefrom“Pendingconfirmation”to“Confirmed”oncetheappointmentisconfirmed.
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BulkShipmentUploadInsteadofhavingtomanuallyentershipmentlevelinformation(PO,BOL,ARN,Pallets,Cartons,etc.)onelineatatime,thebrowsebutton(Markedontheredsquareonpicture6)ontheshipmentssectionoftheappointmentrequestpageallowsyoutouploadtheinformationtoCarrierCentralfromanexcelspreadsheetinasingletransaction.
Picture6-Bulkshipmentupload.
Afteryou’veenteredtheapplicableinformationintothespreadsheet(Exampleshownonpicture7),youcanuploadthespreadsheettotheCarrierCentralwebsite.Eachshipmentwillshowupinanewlinewithintheappointmentfield.Youwillthenhavetheabilitytomakecorrections,removeashipment,addanothershipment,etc.
Somehelpfulhints:
• Makesuretosaveyourexcelfilein.csvformat• Thesizeofthefileshouldnotexceed2MB• Donotentershipmentsformultipletrucksonthesamespreadsheet.
Pleaseusethegivenbulkuploadtemplatefiletoforuploadingmultipleshipments.
Picture7-Bulkshipmentspreadsheettemplate.
Theportalasksforconfirmationthatthedataprovidediscorrectfortheappointmentsought.Pleaseverifyagainandclick“Submit”toconfirmtheappointment.
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ReviewingAppointmentsYoucanviewpastappointmentsbyclickingonthe“SearchAppointments”optioninthemenuscreen.YoucanusethissearchoptiontoreviewthedetailsofpastappointmentsaswellasappointmentsthatyouhavescheduledwiththeFulfillmentCenter.Ifyouleavethesearchfieldsblank,theresultswillincludeallappointmentsthathavebeenscheduledbyyou.Appointmentscanbesearchedunderthefollowingcriteria:
SearchbyISA(Inboundshipmentappointment)Number:
Picture8-SearchbyISA
EnterISAnumber,multiplenumbers(Upto10)canbeenteredusingacommaasaseparator.
SearchbyDates
Picture9-Searchbydates
Thefollowingdatesearchcriteriacanbeused:
• Appointmentcreationdate.• Lastupdateddate• Scheduledarrivaldate(Appointmenttime)• Requesteddeliverydate(CRDD)
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SearchbyshipmentID’s
Picture10-SearchbyShipmentIDinfo.
Thefollowingdatesearchcriteriacanbeused:
• ByAmazonpurchaseorder• Billoflading• PROnumber• AmazonReferencenumber(ARN)
Editing,ReschedulingandCancelinganAppointmentCarriershavetheabilitytoedit,rescheduleandcancelanappointmentusingtheCarrierCentralportal.Youmay:
• RescheduleandCancel• Addadditionalshipments(PROs)*• Removeshipments(PROs)• ModifyARNnumber(appliestoCollectshipmentsonly)• ModifyPROnumber• ModifyBOLnumber• ModifyPO(s)numbers• ModifyLoadType• ModifyClampType• ModifyTrailerNumberType• Increase/Decreasepalletandcartoncount• Requestanewappointmentforredirectedfreight• Note:(LTLOnly)Youmaynotaddmorethanthreeshipmentstoanappointmentthatisin
scheduledstatus(i.e.anappointmentthathasanassociatedISAnumber)
Tosubmitedit,rescheduleorcancelarequest,logintoyourCarrierCentralaccountandsearchfortheappointment.
Uponspecifyingyoursearchcriteria,thewebsitethrowsalistofappointmentsmatchingthecondition.LocatetheAppointmentRequestIDorAppointmentID(ISA#)andselectthe“Edit’.Pleasebeawarethatnoeditscanbemadewithin1hourofscheduleddeliverytime.
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ReschedulingYourAppointment• Selectthe‘EDIT’buttonnexttotheappointment.• EnteryourupdatedCRDD,shownontheredboxonpicture11• Selecttheappropriatereschedulereasoncode.• Selectthe‘SUBMIT’button.
Picture11-Appointmentre-schedule
AddaShipment(s)• Selectthe‘EDIT’buttonnexttotheappointment.• Select‘Addmoreshipments’linkshownintheredboxmarkedonpicture12.• Select‘SUBMIT’button.
Picture12-Addingshipments
RemoveaShipment(s)
• Selectingthe‘EDIT’buttonnexttotheappointmentbutton• Select‘Remove’buttonnexttotheshipmentthatyouwishtoremovefromtheappointment,
shownintheredboxmarkedonpicture13.• Select‘SUBMIT’button.
Picture13-Removingshipments
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All other appointment modifications can be made by selecting the appropriate choice from thecorrespondingdropdownmenu.After you have submitted the request, youwill receive an email confirmation to inform you that therequestwasreceived.Youwillthenreceiveafollow-upemailtoinformthemthattherequesthasbeenapproved/denied.Please create a case in CaseManagement or call our Hotline number (866-203-8372) if you requireassistance.
UpdatingAccountInformationAccountinformationcanbeeditedbyselectingaccountsettingsunderthetopmenubar,showninpicture14.Thecontactemaillistedwillbetheemailaddressthatallappointmentconfirmationsaresentto.
Picture14-Accountinformationedit.
ManagingErrorsIfanappointmentthatisbeingscheduledbythecarriercontainsanyerrors,thewebsitewillspecifytheerrormessageforthatrequestintherequestitself.Carrierswillgettoknowoftheerrormessageimmediatelywhenthedataprovidedfailsvalidation.Forexample,ifthePOisinvalid,thecarrierwillbeaskedtorecheckthePOorcheckthePOnumberwiththevendor.Acompletelycorrectappointmentrequestwillnotgenerateanyerrormessageandthecarrierwillbeautomaticallynotifiedwithanacknowledgementwhenthedataprovidedisaccurateandvalid.
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SeekingSupportForsupportpleasecallingourHotline:866-203-8372orifyouareanAmazonContractedCarrier,youmaysubmitacasethroughcasemanagement.
FrequentlyAskedQuestions
HowdoIhandledelayedshipments?Assoonasyouareawarethatyouwillmissaconfirmedappointment,pleasefollowthebelowguidelines:
• Ifyouknow12hoursinadvanceormore,pleaseedittheappointmentwiththeupdatedCRDDattheearliest.
• Iftheappointmentiswithin12hours:o AmazonContractedCarriers:CutacaseviaCaseManagemento NonAmazonContractedCarriers:PleasecontactNOCviahotline(1-866-203-8372
Option1)
WhatifAppointmentConfirmationsaredelayed?PleasereachouttoNOCviaCaseManagementortheHotline:866-203-8372ifanappointmenthasnotbeengranted24hoursaftertherequestwassubmitted.
WhatifIneedtoaddadditionalshipments?Ifyouhaveadditionalshipmentsthatyouwishtoaddtoaconfirmedappointment,kindlyedittheappointmentdirectly.DonotethatiftheadditionalfreightaddedresultsintheFCgoingovertheircapacity,youmayreceiveanappointmenttimedifferentthanthecurrentschedule.
HowdoIcancelappointments?Ifyouarenolongerexecutingadelivery,oraccidentallyrequestedmultipleappointmentsforthesameload,youarerequiredtopro-activelygotoCarrierCentralandcanceltheseappointments.Failuretoadheretotheseguidelineswillbemonitoredaspartofyourperformance
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APPENDIX1:Dos&Don'ts
Do's:
• DoprovideallthePOsintheappointmentrequest• DoprovidethecorrectARN,PRO(mandatory)andBOLasrequiredintheportal.• PleasenotedowntherequestIDforyourreference• Docontactthehotlineifthereisanyexceptiontobehandledsuchaschangeofappointment
date/time• DocheckwiththevendorifthewebsiteindicatesthatthePOnumberisinvalid• Pleasewaitfortheconfirmationtoyourappointmentrequest.• Docheckthestatusoftheappointmentintheportal.Don'ts:
Don’ts:
• Donotrequestanappointmentforthesamefreightthroughemailorthroughtheportalagain• Donotshareyouruseridorpasswordtoanyperson• DonotmixcollectPOswithprepaidPOsinthesamePRO.
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APPENDIX2:AppointmentConfirmationEmailSampleHello Team, GMP of AMZN, An appointment with ISA Id 5504430062 has been confirmed at Amazon.com's IND1 Fulfillment Center for 20-Aug-2014 10:00 EDT. Please make sure you have the appointment ID ready when you show up for the appointment.
Please ensure the driver has a printed copy or a soft copy of this email notification which includes the barcode. Thanks! Appointment Summary: Fulfillment Center: IND1 Inbound Shipment Appointment (ISA) ID: 5504430062 Inbound Shipment Request (ISR) ID: 3490 Arrival Date: 20-Aug-2014 10:00 EDT Door: 1050000 Trailer Number: Shipments: PRO: FRANKGEN8 BOL: 000008 Carton count: 30 POs: M8757091 Have a great day! Amazon.com Transportation Department
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APPENDIX3:AppointmentRe-ScheduledEmailSampleHelloJohnDoeonbehalfofWXZY,AconfirmedappointmentwithappointmentID20381013onSeptember23,200912:30:00PMEDTatAmazon.com'sSDF1fortheshipmentlistedbelowhasbeenrescheduled.ThenewappointmentIDis20381013andtheappointmentisonSeptember23,200812:30:00PMEDT.Ifyouhaveadditionalconcernsorneedassistance,pleasereplytothise-mail.Thanks!AppointmentSummaryFulfillmentCenter:SDF1InboundShipmentAppointment(ISA)ID:20381013ArrivalDate:September23,200812:30:00PMEDTDepartureDate:September23,20081:00:00PMEDTDoor:32.0ShipmentsPRO:838-771393BOL:126965117Palletcount:1Cartoncount:70POs:L7419309Haveagreatday!Amazon.comTransportationDepartment
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APPENDIX4:AppointmentEditConfirmationEmailSampleHelloTeam,GMPofAMZN,WehavereceivedyourrequesttoeditappointmentISA(147487062).AftertheFCreviewsyourrequest,youwillreceiveafollowupemailnotificationthatwilladviseyouofthestatusofyourrequest(approve/deny).Ifyouhaveanyquestionsorrequireassistancewiththisrequest,pleasecontactcarp-support@amazon.com.AppointmentSummaryFulfillmentCenter:IND1InboundShipmentAppointment(ISA)ID:147487062AppointmentDate:31-Dec-196919:00ESTRequestedAppointmentDate:2011-09-27T07:00:00.000-07:00Door:0.0TrailerNumber:ISR1823(old)ShipmentsPRO:631641982BOL:67361912Palletcount:54Cartoncount:56Unitcount:55POs:Q3186909PRO:27826196391BOL:583260263Palletcount:2Cartoncount:2Unitcount:2POs:Q3186909ISR1824(new)ShipmentsPRO:63164198212BOL:67361912Palletcount:60Cartoncount:110Unitcount:55POs:Q3186909Haveagreatday!
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APPENDIX5:AppointmentEditConfirmationEmailSampleHelloTeam,GMPofAMZN,YourrequesttoeditappointmentforISA147498062on01-Jan-197000:00ESThasbeenconfirmedatAmazon.com'sIND1FulfillmentCenterfortheshipmentlistedbelow.PleasemakesureyouhavetheappointmentIDreadywhenyoushowupfortheappointment.Ifyouhaveadditionalconcernsorneedassistance,pleasereply-alltothise-mail.Thanks!AppointmentSummaryFulfillmentCenter:IND1InboundShipmentAppointment(ISA)ID:147498062ArrivalDate:01-Jan-197000:00ESTDoor:1.0TrailerNumber:ShipmentsPRO:98632BOL:63243982387Cartoncount:70POs:Q3186909Haveagreatday!Amazon.comTransportationDepartment
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APPENDIX6:AppointmentEditFailureEmailSampleHelloTeam,GMPofAMZN,Ourapologies,butyourrequesttoeditappointmentISA(147487062)hasbeendenied.Pleaseensurethatthedetailsoftheoriginalappointmentaremaintainedandyoudeliveraccordingtowhatwasoriginallyrequested.Ifyouhaveanyquestionsorrequireassistancewiththisrequest,pleasecontactcarp-support@amazon.com.AppointmentSummaryFulfillmentCenter:IND1InboundShipmentAppointment(ISA)ID:147487062AppointmentDate:31-Dec-196919:00ESTRequestedAppointmentDate:2011-09-27T07:00:00.000-07:00Door:0.0TrailerNumber:ISR1823(old)ShipmentsPRO:631641982BOL:67361912Palletcount:54Cartoncount:56Unitcount:55POs:Q3186909PRO:27826196391BOL:583260263Palletcount:2Cartoncount:2Unitcount:2POs:Q3186909ISR1824(new)ShipmentsPRO:63164198212BOL:67361912Palletcount:60Cartoncount:110Unitcount:55POs:Q3186909
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APPENDIX7:TroubleshootingErrors
ErrorMessage1:POisInvalidThewebsitewillprompttheusertoverifythePOnumberorvalidateitwiththevendor.
ErrorMessage2:Shipment#3:PO'M7XXXXXX'ispre-paid;itshouldbemovedtoanotherlineDescription:ThismessageappearswheneveracollectPOhasbeenaddedtoashipmentcontainingPre-paidPOs.Solution:EnterthePre-paidPOsinthenextshipmentwithanotherPROnumber.
ErrorMessage3:Shipment#3:PO'K5XXXXXX'isonlyvalidfor'RNO1'FCDescription:WhenthedestinationFContheappointmentrequestformdoesnotmatchwiththeFCtowhichthePOisdesignatedinourrecords.Solution:Pleaseapproachtheshippertogetthecorrectdetails.
ErrorMessage4:ARNRequiredorARNMissingDescription:AnARNisanAmazonReferenceNumber,whichweassigntoCollectVendors.IfyouaretryingtosubmitanappointmentandaregettingamessagesayingthatyouneedanARN,youmighthaveaPOthatisCollect,whichyouarenotsupposedtohave.InsuchcasewewouldstronglyrecommendtoapproachyourshippertohavethePOflippedto"pre-paid"sothatyourrequestgoesthrough.Regardlessofwhatthepaperworksays,thePOhastoshowasCollectinAmazon’ssystem,whichdictateshowappointmentsaregranted.TheshippermayhaveincorrectlylabeledthePOasprepaidontheBOL.YouwillnotreceiveanappointmentuntilthePOhasbeenflippedtopre-paid.Wesuggestyouengagetheshipper,whocanasktheirbuyertoflipthePO.