case management & patient care

Conceptual Models & Design Implications | Shelley Evenson | Spring 2006Paul Burke, Jason Chalecki, Tammy Chang, Rachel Shipman

“We are going to understand how health care case managers manage cases today in order to design a more intuitive system that allows these professionals spend more time helping people.”

hunt statement

�Research & Modeling Case Management & Patient Care

Affinity diagramming the data, ideasfor models were brainstormed as a result of directed storytelling sessions with ther-apists and administrators from Peoples Oakland and JF&CS.

�Research & Modeling Case Management & Patient Care

�Patient Timeline Case Management & Patient Care therapist

administrator

organization

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�Patient Timeline Case Management & Patient Care

therapist

administrator

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�Patient &Therapist Case Management & Patient Care

therapist

administrator

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government

patient

�Therapist & Administrator Case Management & Patient Care

therapist

administrator

organization

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patient

�Administrator & Organization Case Management & Patient Care

therapist

administrator

organization

government

patient

�What Is Case Management & Patient Care

therapist

administrator

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patient

10What could be Case Management & Patient Care

therapist

administrator

organization

government

patient