Leading Legal Services Consulting Firm uses Applications Manager

Monitors 1000s of applications & services across multiple data centers

Industry Legal Services ConsultingServices Offered eDiscovery, document review, discovery

consulting, litigation management, law department management services to legal departments of MNCs worldwide.

Offices Across Americas, Europe, and APAC.

Data Centers Multiple locations in US, Europe, and APAC.

About the Customer

The company’s IT team is responsible for

Providing operational services that help the company deliver service excellence to their global clientele.

LOB applications such as CRMS and document repository service are crucial for the company’s revenue.

These apps are accessed by users from multiple devices.

The IT team needs to ensure there is no service disruption.

Bad user experience can impact revenue and credibility of the company.

This used to be a real challenge for the IT folks

Because the applications and the underlying IT infrastructure were complex and kept evolving all the time.

The company’s IT infrastructure was spread across different geographical locations

Too often the IT team heard users complain

I can’t login..

My session got disconnected by itself..

It takes too long to load!

My screen refreshes like forever!

My app crashed!!

But they wouldn’t know where to start troubleshooting

Is it the network? Or the server? Or the DB? The code perhaps. Should I look at the logs?

Other monitoring solutions didn’t work out the way they wanted

Too expensiveLot of work to

get started

Require community

plugins

Need to deploy agents and connectors

Integrate multiple products

No data correlation

Alarm storms False alarmsRequires

programming knowledge

Training required Gap in visibility

Then, they discovered Applications Manager

Applications Manager worked out of the box

• Easy to set up and use• Flexible month-long evaluation period• Forward compatibility with new enterprise apps• Fantastic tech support• Integration with other ManageEngine products

Applications Manager helped the IT team overcome their management challenges and stay on top of things.

The company now has Applications Manager running in their data centers in multiple geographical locations.

Apps monitored with Applications Manager

Java Web ApplicationsJBoss app servers

WebLogic app serversJMX applications

Oracle 11.g databasesMicrosoft SQL

IBM DB2

WindowsLinux

Solaris VMware ESX/ESXiMicrosoft Hyper-V

Citrix XenServer

Microsoft IISActive Directory

Apache HTTP urls

HTTP url sequenceFile systems

SSL certificates

How Applications Manager helps

Understand performance from the context of business

Track user experience of customer-facing applications

Get code-level diagnostics

Instant notifications that help with root cause analysis

Resolve performance problems faster

Allow access to multiple levels of users

View powerful and customizable dashboards

Configure workflows for repetitive tasks

• Execute corrective scripts• Raise a help desk ticket• Take a Java heap dump/thread dump• Trigger garbage collection• Send SNMP traps• Execute an MBean operation

Thank youbarun@manageengine.com

Download a 30-day free trial