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On-the-JobTrainingPortfolio
College of Technology
Diploma in Office Management
Technology with specialization in
Medical Office Practicum II
Republic of the Philippines
POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS
Tel no. 428-91-44
Samantha Shyre C. Castilla
TRAINEE
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Republic of the Philippines
POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS
Tel no. 428-91-44
A NARRATIVE REPORT ON THE JOB TRAINING
UNDERTAKEN AT
Philippine Heart Center
East Avenue Quezon City
A Report Submitted to the Faculty ofCOLLEGE OF TECHNOLOGY
Polytechnic University of the Philippines
Quezon City Campus
In Partial Fulfillment of the Requirements for theDiploma in Office Management Technology
Medical Office Practicum
Samantha Shyre C. Castilla
Name of Student
June 08, 2013Date Submitted
2x 2 formal
Picture(corporate)
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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Vision
Clearing the paths while laying new foundations to transform the Polytechnic University of
the Philippines into an epistemic community.
Mission
Reflective of the great emphasis being given by the country's leadership aimed at provid-ing appropriate attention to the alleviation of the plight of the poor, the development of
the citizens, and of the national economy to become globally competitive, the University
shall commit its academic resources and manpower to achieve its goals through:
1. Provision of undergraduate and graduate education which meet international stand-
ards of quality and excellence;
2. Generation and transmission of knowledge in the broad range of disciplines relevant
and responsive to the dynamically changing domestic and international environment;
3. Provision of more equitable access to higher education opportunities to deserving and
qualified Filipinos; and
4. Optimization, through efficiency and effectiveness, of social, institutional, and individual
returns and benefits derived from the utilization of higher education resources.
Philosophy
As a state university, the Polytechnic University of the Philippines believes that:
Education is an instrument for the development of the citizenry and for the enhance-
ment of nation building;
Meaningful growth and transformation of the country are best achieved in an atmos-
phere of brotherhood, peace, freedom, justice and a nationalist-oriented education im-
bued with the spirit of humanist internationalism.
Strategic Objective: 8-Point Agenda:1. Pursuing Academic Excellence through Disciplinal Integrity.
2. Embedding a Culture of Research
3. Insuring Transparency and Participatoriness in Giving Rewards and Sanctions
4. Modernizing and Upgrading of Physical Facilities, Equipment, Library, and Campus
Development
5. Academic Freedom
6. Institutionalizing Civil Society Engagement and Involved Extension Service Program
7. Assuring Transparency in Fiscal Responsibility
8. Assessing Institutional Processes and Reviewing Critically and Rationally the Organization
Shared Values
God-Fearing
Love for Humanity and Democracy
Collegiality
Integrity and Credibility
Transparency and Accountability
Passion for Learning
Humanist Internationalism
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I. ACKNOWLEDGMENT
The Completion of this OJT Practicum would not be finished without the
help of those people who had willingly shared their thought, interest and lent
their helping hands during the whole practicum.
I would like to extend my warmest gratitude to the people that help me,
to my parents for their financial support and understanding, to my lovable pro-
fessor Ms. Sherlyn Morales for her guidance and patience to us her students, to
my supervisor Ms. Rose Abegonia for her kindness and patience to teach me
the different task that I performed and to the other staffs in Philippine Heart
Center that I worked with, to my friends and classmates Judy Ann Marmolejo,
Diole Ann Maghibon and Claudine Domingo for helping and encouraging me
to have my practicum in Philippine Heart Center.
Above all, my overwhelming Thank you to Jehova God for giving me
strength to finished this On-the-job-Training, without you I wouldnt be able to
finished this all.
II. INTRODUCTION
Me and my classmate Judy Ann didn't planned to have our practicum in
Philippine Heart Center because our first choice was in the small private hospi-tal near Commonwealth Avenue, where Judy Anns godfather is working but
suddenly they didnt accept trainees in that hospital. We our influenced to go
in PHC by Diole Ann and Claudine because they said that PHC had a good en-
vironment and it was true but we doubt to have our on the job training there
when we knew that the practicum there has a payment amounting 16 php per
day so we have to pay 600 php to complete 300 hours but since it will be pay
in the last day of the training we just accept it because we dont have time to
look for public hospital because most of them are loaded in trainees
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III. COMPANY PROFILE
Name of Company: Philippine Heart Center
Address: East Avenue, Quezon City, Philippines
Contact Number: (632) 925-2401- 50
Contact Person: Rosemarie A. Abegonia / Melanie R. Laoang
Department/Division/Section: Department of Cardiovascular SurgeryInclusive Dates of Training: April 22June 14, 2013
Company Vision, Mission, and Values:
Vision
The PHILIPPINE HEART CENTER is the leader in upholding the highest
standards of cardiovascular care, a self-reliant institution responsive to the
health needs of the Filipino people.
Mission
Driven by our shared desire to improve the health status of the Filipino
people we, the PHILIPPINE HEART CENTER, shall provide comprehensive
cardiovascular care enhanced by education and research that is accessi-
ble to all.
Values
We believe that by sharing the following values, we shall remain true t
to our Mission:Patient-focused Care
We shall uphold the highest commitment to each one of our pa-
tients, giving each of them utmost priority and ensuring everyone has eve-
rything he needs to get well, including our dedicated care and attention.
Compassion
Our patients shall know us not only for our expertise but also for our
sensitivity and compassion. We try always to remember that our patients
need not just cure but healing and nurturing. Their overall wellness is what
we seek.Integrity
We shall conduct ourselves in the highest standards of professionalism
and ethics. We shall uphold fairness and honesty in all our dealings with our
patients, partners and suppliers. We believe that it is only in so doing that
we preserve our right to serve the Nation and our Countrymen.
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Pictures of the Company (physical structures)
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IV. OBSERVATIONS IN THE COMPANY
What I have observed at Philippine Heart Center when I first saw it or
start my training is there facilities are very clean, they have a well organized
staffs and environment.
The strength and challenges of this company is that they have a goodand best doctors, equipment and staffs. They are able to manage the differ-
ent types and moods of patients and they have a good procedures in terms
of paying, admitting services etc.
I think the best practice of this company is their cleanliness and orderli-
ness in their place and they have a well organized procedures in the com-
pany.
My over-all observation in Philippine Heart Center is they are very cleanand order and they possesses a good manner and patience to their co-
workers and to the patients and its relatives
V. PERIODIC REPORTS (daily, weekly, monthly)
What we do daily are the following:
Accompany patients to Assistant Director Administrative
Services to approved their papers for admission
Encode in MEDTRAK, Photocopy Papers
Logout papers to the other departments
What we do weekly are the following:
The things we do daily are the same as we do weekly .
What we do monthly are the following:
Record the DTR of the doctors to be passed on HRD, File the
Surgical Operations in Cardiovascular Surgery, Encode the mortality Report
for the month, Record the number of patients that when through surgical
Operations for Adult Cardio and Pedia that will be passed on DOH.
During my whole training in Philippine Heart Center , I think the prob-
lem/s that I have encountered is in my personality because Im a shy and
quiet person so I didn't talked to much in the office and Im having a hard
time to focus on my task.
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser:________________________
Total no. of hours ________Signed by the Supervisor:__________________________Date:_______
Month: APRILMAYThe following tasks were
performed:
Week No. 1 (Weekly)
Date: 04/22/13
Assist patients, receive
and logout papers to dif-
ferent departments, En-
code, file and photo-
copy papers
Time In: 8:00 AM
Time Out: 5:04 PM
Hours Spent: 8:04 hours
Date: 04/23/13
Time In: 7:40 AM
Time Out: 5:06 PM
Hours Spent: 8:26 hours
Date: 04/24/13
Time In: 8:00 AM
Time Out: 5:08 PM
Hours Spent: 8:08 hours
Date: 04/25/13
Time In: 8:08 AM
Time Out: 5:22 PM
Hours Spent: 8:13 hours
Date: 04/26/13
Time In: 8:08 AM
Time Out: 5:22 PM
Hours Spent: 8:13 hours
Date:
Week No. 2
Date: 04/29/13
Assist patients, receive
and logout papers to dif-
ferent departments, En-
code, file and photo-
copy papers
Time In: 7:53 AMTime Out: 5:06 PM
Hours Spent: 8:13 hours
Date: 04/30/13
Time In: 8:10 AM
Time Out: 5:12 PM
Hours Spent: 8:02 hours
Date: 05/02/13
Time In: 8:02 AM
Time Out: 5:12 PM
Hours Spent: 8:10 hours
Date: 05/03/13
Time In: 8:03 AMTime Out: 5:23 PM
Hours Spent: 8:15 hours
Date: 05/06/13
Time In: 8:07 AM
Time Out: 5:14 PM
Hours Spent: 8:07 hours
Date:
Month: MAYThe following tasks were
performed:
Week No. 3 (Weekly)
Date: 05/07/13
Assist patients, receive
and logout papers to dif-
ferent departments, En-
code, file and photo-
copy papers
Time In: 8:02 AM
Time Out: 5:08 PM
Hours Spent: 8:04 hours
Date: 05/08/13
Time In: 8:07 AM
Time Out: 5:22 PM
Hours Spent: 8:15 hours
Date: 05/09/13
Time In: 8:08 AM
Time Out: 5:09 PM
Hours Spent: 8:01 hours
Date: 05/10/13Time In: 8:03 AM
Time Out: 5:12 PM
Hours Spent: 8:04 hours
Date: 05/14/13
Time In: 8:10 AM
Time Out: 5:25 PM
Hours Spent: 8:15 hours
Date:
Week No. 4
Date: 05/15/13
Assist patients, receive
and logout papers to dif-
ferent departments, En-
code, file and photo-
copy papers
Time In: 7:55 AM
Time Out: 5:38 PM
Hours Spent: 8:18 hours
Date: 05/16/13
Time In: 8:09 AM
Time Out: 5:17 PM
Hours Spent: 8:08 hours
Date: 05/17/13
Time In: 8:02 AM
Time Out: 5:17 PM
Hours Spent: 8:15 hours
Date: 05/20/13
Time In: 8:10 AMTime Out: 5:38 PM
Hours Spent: 8:28 hours
Date: 05/21/13
Time In: 8:16 AM
Time Out: 5:51 PM
Hours Spent: 8:35 hours
Date:
VI. SUMMARY OF ACTIVITIES (Weekly)
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser:________________________
Month: MAYJUNEThe following tasks were
performed:
Week No. 5 (Weekly)
Date: 05/22/13
Assist patients, receive
and logout papers to dif-
ferent departments, En-
code, file and photo-
copy papers
Time In: 8:19 AM
Time Out: 5:20 AM
Hours Spent: 8:01
Date: 05/23/13
Time In: 8:10 AM
Time Out: 5:25 PM
Hours Spent: 8:15 hours
Date: 05/24/13
Time In: 8:02 AM
Time Out: 1:11 PM
Hours Spent: 4:09 hours
Date: 05/27/13Time In: 8:17 AM
Time Out: 6:09 PM
Hours Spent: 9:20 hours
Date: 05/28/13
Time In: 8:16 AM
Time Out: 7:12 PM
Hours Spent:10:02
hours
Date:
Week No. 6
Date: 05/29/13
Assist patients, receive
and logout papers to dif-
ferent departments, En-
code, file and photo-
copy papers
Time In: 7:56 AM
Time Out: 7:31 PM
Hours Spent:10:35
hours
Date: 05/30/13
Time In: 8:10 AM
Time Out: 7:10 PM
Hours Spent: 10 hours
Date: 05/31/13
Time In: 8:02 AM
Time Out: 6:56 PM
Hours Spent: 9:04 hoursDate: 06/03/13
Time In: 8:12 AM
Time Out: 7:04 PM
Hours Spent:10:16
hours
Date: 05/04/13
Time In: ABSENT
Time Out: ABSENT
Hours Spent: ABSENT
Date:
Month: JUNEThe following tasks were
performed:
Week No. 7 (Weekly)
Date: 06/05/13
Assist patients, receive
and logout papers to dif-
ferent departments, En-
code, file and photo-copy papers
Time In: 8:05 AM
Time Out: 7:00
Hours Spent:10:05
hours
Date: 06/06/13
Time In: 8:18 AM
Time Out: 10:17 PM
Hours Spent: 7:01 hours
Date: 06/07/13
Time In: 8:39 AM
Time Out: 10:31 PM
Hours Spent: 10:52hours
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Week No. 8
Date:Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
VI. SUMMARY OF ACTIVITIES (Weekly)
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VII. SELF-ASSESSMENT
A. Skills and current technology learned/enforced:
In technology, Ithink I dont have any technology that enforced in
my work in the office building of PHC because the common work there ir
the technology we use is the computers and Im familiar to that, I think ts
just reviewed the things that I learned before and it helped me to devel-oped and enhanced it even in the simple and similar task like MSWord, MS
Excel and etc., those things helped improved my skills that I learned be-
fore. I learned different acronyms that are realated to Cardiovascular
operations because I used to encode the different operations.
B. Equipment, tools, testing apparatus handled (software's used included)
I don't have any tools, equipment and apparatuses that handled in
PHC because I wasn't assigned in the hospital building but I was able touse their database called MEDTRAK this is where they input medical rec-
ords of the patients, sometimes their database have some problems and it
becomes slower when many of the staffs use it at the same time.
C. Strong points versus weak points
My strong points based on my personality is I am willing to do any
task that they asked me to do, I am willing to learn from them, I am a fast
learner , adaptable and responsible in whatever the task is assigned tome. My strong points based on my skills is my knowledge on the technolo-
gy because we commonly use computers in the office work. My weak
points is Im having a hard time to focus on the task when I started doing it
and also think that I lack in confidence because Im a very shy person so I
dont talk too much in the office.
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VII. SELF-ASSESSMENT
D. Best experiences on the job:
My best experiences of my training in Philippine Heart Center is when
they appreciate the things I have done, when I met a new persons, staffs,
doctors or even patients. Im very happy when they appreciate the effort
that I do to them every time they ask me to do something. And also whenthe doctors, staffs and I are having a great time that we eat together and
get to know it each other.
E. Evidence of Background preparation:
Faults committed (its causes and suggestion given by the supervisor):
The first fault that I committed is when I was writing the DTR of a doc-
tor, I replaced the afternoon time out in afternoon time in, I told my super-visor and I recommend that if we can renew the DTR but my supervisor
said that we cant because the doctor just signed the DTR. She said that its
okay and just put an correction fluid. The second fault that I committed is
when Im going to give a letter to the Cardiovascular Surgeons and doc-
tors my mistake I when I entered the clinic of Dr. Quitiquit even if theres no
one inside, actually I didnt expect that theres no staff there because the
television is on so I thought that there is someone inside, then when I go
out I met the secretary of the doctor then I apologize for entering the clin-
ic without the permission and the secretary told me that next time I shouldnot enter a room without seeing a staff inside because she said that if
something lost in there I could be one of the suspect. My supervisor didn't
know anything about these incident. The Third fault that I committed is
when I was ask to give a paper that will be received in HR Department, I
left the File Copy of the paper then the staff reminded me about that then
I went back to HRD to get the copy but the person that I left the paper
with has misplaced the paper then she called the staff and they talked
about that and she said that if she find the paper she will give it back to
our department. I apologize and sorry for what I did. I dont know if my su-pervisor know this incident but I didn't told her.
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VIII. APPENDICES (please attached)A. Curriculum Vitae
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VIII. APPENDICES (please attached)B. OJT Endorsement Letter
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VIII. APPENDICES (please attached)C. OJT Training Memorandum
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)F. Final Evaluation Sheet
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VIII. APPENDICES (please attached)E. Trainees Personal Data
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VIII. APPENDICES (please attached)J. Facilities, equipment, Tools handled (pictures)
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VIII. APPENDICES (please attached)K. OJT photos
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VIII. APPENDICES (please attached)K. OJT photos