Grace Harcek, Director of Performance Excellence

Cassie Hertert, Technology Solutions Engineer

Kim Robuck, Hospital Development Manager

Kelli Liechty, Donor Services Manager

Loreen Gulli, Family Services Manager

Category 6

Operations: How We Save Lives

MISSION VISION

Donor Alliance saves

lives through organ

and tissue donation

and transplantation.

Maximizing all

donation

opportunities

Integrity

Leadership

Excellence

Accountability

People First

CO

RE

VA

LUES

COLORADO

Donation Service Area

WYOMING

25 Donor

Hospitals

87 Donor

Hospitals

Key Customers

4 Transplant Centers

2 Tissue Processors

Takeaways

Our Culture

Work Systems & Processes

Continuing the Journey

Danielle’sStory

Mission-Driven

Relationships

Our Culture

Operations

WHY

WHAT

HOW

To Save Lives

Organ & Tissue Donation for

Transplantation

Key Work Systems & Processes

WHY WHAT HOW

LIFESAVING & HEALING

ORGANS & TISSUES

Key Factors for Performance Excellence

MAIN SERVICE OFFERINGS

ORGANS TISSUES

CUSTOMERS

Transplant

Centers

Tissue

Processors

RELATIONSHIPS

Stakeholders Partners Collaborators Suppliers

Work Systems

ORGANWORK SYSTEM

TISSUEWORK SYSTEM

Mission-Driven

Relationships

Key Support Processes

Referral

Delivery of

Services

ORGAN & TISSUE

Work System Processes

CCUSTOMER

WHO

OOUTPUTS

WHAT

PPROCESS

HOW

IINPUTS

WHAT

SSUPPLIER

WHO

START STOP1 2 3 4 5

5 – 7 Major Steps

Defines the Requirements.

Organ Transplants

337

428 424407

489

200

250

300

350

400

450

500

550

2014 2015 2016 2017 2018

Lives Saved

RMPEx Journey 2011 - 2015 Baldrige Journey 2016 - 2018

337

428

489

2,0852014 - 2018

LIVES SAVEDTHROUGH ORGAN DONATION

630,0002014 - 2018

LIVES SAVED & HEALEDTHROUGH TISSUE DONATION

Takeaways

Our Culture

Work Systems & Processes

Continuing the Journey

Cybersecurity

Data Verification

Data-Driven Decisions Data QualityAutomated Data

Verification

Improving Performance

75.0

60.0

72.4

56.3

31.3

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0

2014 2015 2016 2017 2018

Da

ys

Days to Release 2017 Target

Data Verification

73% 73%77%

80% 79% 79%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%%

Ap

pro

ve

d o

n

Fir

st U

plo

ad

of

Ch

art

2017

Q1

2017

Q2

2017

Q3

2017

Q4

2018

Q1

2018

Q2

114,000MEN, WOMEN & CHILDREN AWAIT

LIFESAVING ORGAN TRANSPLANTS.

That’s more than the largest football

stadium in the U.S. can hold.

Identify and embed

process improvements and opportunities for innovation

Spark! Idea Management

Annual Engagement Survey: My Opinions Seem to Count

68%

75%

83%

70%74% 74% 75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2016 2017 2018

% F

avo

rab

le

Donor Alliance Overall Top Quartile Top Decile

PDSA

PLAN DO

STUDYACT

Takeaways

Our Culture

Work Systems & Processes

Continuing the Journey

HOWDO WE KNOW?

489ORGANS

TRANSPLANTED

160Organ Donors

1684TISSUE DONORS

126,300Tissue Grafts

OCTOBER 30, 2019SAVE THE DATE!

www.donoralliance.org/baldrige

SHARING DAY IN DENVER, CO