Post on 12-Apr-2015
description
transcript
Complaint ID Product Sub-product
367052 Mortgage Home equity loan or line of credit
367232 Mortgage Other mortgage
366601 Mortgage Other mortgage
367464 Mortgage Home equity loan or line of credit
367227 Mortgage Other mortgage
366667 Mortgage FHA mortgage
366102 Mortgage Conventional fixed mortgage
366115 Mortgage Other mortgage
365519 Mortgage Other mortgage
365556 Mortgage Other mortgage
365846 Mortgage Home equity loan or line of credit
366426 Mortgage Other mortgage
366454 Mortgage FHA mortgage
365934 Mortgage Conventional fixed mortgage
366074 Mortgage Other mortgage
366089 Mortgage Other mortgage
365273 Mortgage Other mortgage
364132 Mortgage FHA mortgage
364818 Mortgage Other mortgage
364180 Mortgage Conventional fixed mortgage
Page 1 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Issue ZIP code Submitted via Date received Date sent to company
Loan servicing, payments, escrow account 06883 Referral 03/27/2013 03/28/2013
Loan servicing, payments, escrow account 77546 Postal mail 03/27/2013 03/27/2013
Loan modification,collection,foreclosure 44212 Referral 03/27/2013 03/27/2013
Loan modification,collection,foreclosure 02038 Phone 03/27/2013 03/28/2013
Loan modification,collection,foreclosure 44084 Postal mail 03/27/2013 03/27/2013
Loan modification,collection,foreclosure 20607 Web 03/27/2013 03/27/2013
Loan modification,collection,foreclosure 34994 Web 03/26/2013 03/27/2013
Loan modification,collection,foreclosure 78759 Referral 03/26/2013 03/26/2013
Loan modification,collection,foreclosure 21117 Postal mail 03/26/2013 03/27/2013
Loan modification,collection,foreclosure 30058 Postal mail 03/26/2013 03/27/2013
Loan servicing, payments, escrow account 10472 Phone 03/26/2013 03/27/2013
Loan servicing, payments, escrow account 92130 Referral 03/26/2013 03/27/2013
Loan servicing, payments, escrow account 77040 Web 03/26/2013 03/27/2013
Loan modification,collection,foreclosure 26508 Web 03/26/2013 03/26/2013
Loan servicing, payments, escrow account 93291 Postal mail 03/26/2013 03/26/2013
Loan servicing, payments, escrow account 70739 Referral 03/26/2013 03/26/2013
Loan modification,collection,foreclosure 94116 Referral 03/25/2013 03/26/2013
Loan modification,collection,foreclosure 07059 Web 03/25/2013 03/25/2013
Loan servicing, payments, escrow account 49534 Referral 03/25/2013 03/26/2013
Loan servicing, payments, escrow account 07762 Web 03/25/2013 03/26/2013
Page 2 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Company Company response Timely response? Consumer disputed?
Sovereign Bank In progress Yes
Flagstar Bank In progress Yes
FirstMerit Bank Closed with explanation Yes
Sovereign Bank In progress Yes
U.S. Bancorp Closed with non-monetary relief Yes
Bayview Loan Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
Flagstar Bank In progress Yes
U.S. Bancorp Closed with explanation Yes
Ocwen Closed with explanation Yes
Sovereign Bank In progress Yes
Wells Fargo Closed with explanation Yes
Flagstar Bank In progress Yes
Ocwen Closed with explanation Yes
Ocwen Closed with non-monetary relief Yes
Ally Bank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Flagstar Bank In progress Yes
Sovereign Bank In progress Yes
Page 3 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
364830 Mortgage Other mortgage
364741 Mortgage Conventional fixed mortgage
364083 Mortgage FHA mortgage
365247 Mortgage Other mortgage
364076 Mortgage Other mortgage
363994 Mortgage Other mortgage
365238 Mortgage Other mortgage
364668 Mortgage FHA mortgage
364738 Mortgage Conventional fixed mortgage
364826 Mortgage Other mortgage
364842 Mortgage Other mortgage
364678 Mortgage Conventional fixed mortgage
365208 Mortgage Conventional fixed mortgage
363945 Mortgage Other mortgage
363938 Mortgage FHA mortgage
363516 Mortgage Conventional fixed mortgage
363914 Mortgage Other mortgage
363886 Mortgage Home equity loan or line of credit
363728 Mortgage Other mortgage
363897 Mortgage Conventional fixed mortgage
363862 Mortgage Conventional fixed mortgage
363823 Mortgage Conventional adjustable mortgage (ARM)
Page 4 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 94403 Referral 03/25/2013 03/26/2013
Loan modification,collection,foreclosure 33544 Web 03/25/2013 03/26/2013
Loan modification,collection,foreclosure 25425 Web 03/25/2013 03/25/2013
Loan modification,collection,foreclosure 94619 Referral 03/25/2013 03/27/2013
Loan servicing, payments, escrow account 32084 Postal mail 03/25/2013 03/25/2013
Loan modification,collection,foreclosure 07016 Referral 03/25/2013 03/26/2013
Loan modification,collection,foreclosure 21239 Referral 03/25/2013 03/28/2013
Loan modification,collection,foreclosure 36022 Web 03/25/2013 03/26/2013
Loan modification,collection,foreclosure 73012 Phone 03/25/2013 03/26/2013
Loan modification,collection,foreclosure 11784 Referral 03/25/2013 03/26/2013
Loan servicing, payments, escrow account 81526 Referral 03/25/2013 03/26/2013
Loan modification,collection,foreclosure 07421 Phone 03/25/2013 03/26/2013
Application, originator, mortgage broker 60586 Web 03/25/2013 03/26/2013
Loan modification,collection,foreclosure 10541 Web 03/24/2013 03/25/2013
Loan modification,collection,foreclosure 93307 Web 03/24/2013 03/25/2013
Application, originator, mortgage broker 02889 Web 03/24/2013 03/25/2013
Loan modification,collection,foreclosure 20188 Web 03/24/2013 03/25/2013
Application, originator, mortgage broker 11219 Web 03/23/2013 03/25/2013
Loan modification,collection,foreclosure 00820 Web 03/23/2013 03/25/2013
Credit decision / Underwriting 22151 Web 03/23/2013 03/25/2013
Loan modification,collection,foreclosure 01040 Web 03/23/2013 03/25/2013
Loan servicing, payments, escrow account 92262 Web 03/22/2013 03/25/2013
Page 5 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Embrace Home Loans Inc Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Flagstar Bank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Flagstar Bank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
Flagstar Bank In progress Yes
Bank of America Closed Yes Yes
Ocwen Closed with explanation Yes
Sovereign Bank Closed Yes Yes
Flagstar Bank In progress Yes
Bank of America Closed with non-monetary relief Yes
Citibank Closed with explanation Yes
Bayview Loan Servicing, LLC In progress Yes
Page 6 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
363105 Mortgage FHA mortgage
363791 Mortgage Conventional adjustable mortgage (ARM)
362852 Mortgage Other mortgage
363179 Mortgage Other mortgage
363694 Mortgage Other mortgage
363295 Mortgage Other mortgage
363222 Mortgage VA mortgage
362848 Mortgage Other mortgage
363343 Mortgage Other mortgage
363347 Mortgage Conventional fixed mortgage
363362 Mortgage Other mortgage
363526 Mortgage Conventional adjustable mortgage (ARM)
363420 Mortgage Conventional adjustable mortgage (ARM)
363781 Mortgage Conventional fixed mortgage
363237 Mortgage Home equity loan or line of credit
362741 Mortgage Conventional adjustable mortgage (ARM)
362175 Mortgage Other mortgage
362021 Mortgage Other mortgage
360964 Mortgage Conventional adjustable mortgage (ARM)
362404 Mortgage Other mortgage
362097 Mortgage Conventional fixed mortgage
Page 7 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 08037 Phone 03/22/2013 03/25/2013
Loan servicing, payments, escrow account 96766 Web 03/22/2013 03/25/2013
Loan servicing, payments, escrow account 77063 Referral 03/22/2013 03/25/2013
Loan modification,collection,foreclosure 02062 Referral 03/22/2013 03/25/2013
Loan modification,collection,foreclosure 28031 Referral 03/22/2013 03/25/2013
Loan modification,collection,foreclosure 30047 Referral 03/22/2013 03/25/2013
Credit decision / Underwriting 37923 Web 03/22/2013 03/25/2013
Loan modification,collection,foreclosure 33409 Referral 03/22/2013 03/25/2013
Loan modification,collection,foreclosure 11789 Referral 03/22/2013 03/25/2013
Loan servicing, payments, escrow account 95076 Web 03/22/2013 03/25/2013
Loan modification,collection,foreclosure 97055 Referral 03/22/2013 03/25/2013
Loan servicing, payments, escrow account 60044 Phone 03/22/2013 03/25/2013
Application, originator, mortgage broker 40509 Web 03/22/2013 03/26/2013
Loan modification,collection,foreclosure 97213 Web 03/22/2013 03/25/2013
Loan modification,collection,foreclosure 95687 Phone 03/22/2013 03/25/2013
Loan modification,collection,foreclosure 19060 Web 03/22/2013 03/22/2013
Loan modification,collection,foreclosure 07920 Referral 03/21/2013 03/22/2013
Other 20772 Email 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 19363 Web 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 98230 Referral 03/21/2013 03/22/2013
Loan servicing, payments, escrow account 70736 Web 03/21/2013 03/22/2013
Page 8 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Mortgage Investors Corporation Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Homeward Residential Closed with explanation Yes
Nationstar Mortgage Closed with non-monetary relief Yes Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Capital One Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Astoria Federal In progress Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 9 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
361655 Mortgage Home equity loan or line of credit
362626 Mortgage Other mortgage
362266 Mortgage Other mortgage
362639 Mortgage Other mortgage
361535 Mortgage Conventional fixed mortgage
362300 Mortgage FHA mortgage
361684 Mortgage Conventional fixed mortgage
362176 Mortgage Other mortgage
362125 Mortgage Other mortgage
361769 Mortgage Other mortgage
362316 Mortgage Conventional fixed mortgage
362207 Mortgage FHA mortgage
362223 Mortgage Other mortgage
361546 Mortgage FHA mortgage
362236 Mortgage Other mortgage
362522 Mortgage Other mortgage
362586 Mortgage Other mortgage
362527 Mortgage Other mortgage
362028 Mortgage Other mortgage
362453 Mortgage FHA mortgage
362076 Mortgage Conventional fixed mortgage
Page 10 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Settlement process and costs 07946 Web 03/21/2013 03/22/2013
Loan servicing, payments, escrow account 77845 Referral 03/21/2013 03/25/2013
Loan modification,collection,foreclosure 43014 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 08330 Referral 03/21/2013 03/25/2013
Settlement process and costs 10504 Web 03/21/2013 03/21/2013
Application, originator, mortgage broker 41035 Web 03/21/2013 03/22/2013
Application, originator, mortgage broker 11101 Web 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 33772 Web 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 90601 Referral 03/21/2013 03/22/2013
Loan servicing, payments, escrow account 23454 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 10594 Web 03/21/2013 03/25/2013
Loan servicing, payments, escrow account 60154 Web 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 48867 Referral 03/21/2013 03/22/2013
Settlement process and costs 20170 Web 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 90602 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 17055 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 32824 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 53142 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 94583 Referral 03/21/2013 03/25/2013
Loan modification,collection,foreclosure 45107 Web 03/21/2013 03/22/2013
Application, originator, mortgage broker 97051 Web 03/21/2013 03/22/2013
Page 11 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Sovereign Bank In progress Yes
Fifth Third Bank Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Hudson City Savings Bank Closed with explanation Yes Yes
Flagstar Bank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Sovereign Bank In progress Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Quality Loan Service Corporation Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 12 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
362216 Mortgage Other mortgage
362226 Mortgage Other mortgage
362301 Mortgage Other mortgage
362618 Mortgage Conventional adjustable mortgage (ARM)
362605 Mortgage Other mortgage
362617 Mortgage Other mortgage
362237 Mortgage Other mortgage
362497 Mortgage Other mortgage
362224 Mortgage Other mortgage
361729 Mortgage Conventional adjustable mortgage (ARM)
361622 Mortgage Conventional adjustable mortgage (ARM)
362602 Mortgage Other mortgage
362218 Mortgage Other mortgage
360950 Mortgage Conventional fixed mortgage
359646 Mortgage Other mortgage
361586 Mortgage Other mortgage
360711 Mortgage Conventional fixed mortgage
361304 Mortgage Other mortgage
360860 Mortgage Other mortgage
361589 Mortgage Other mortgage
361343 Mortgage Other mortgage
Page 13 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 96779 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 48813 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 93908 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 89117 Referral 03/21/2013 03/25/2013
Loan servicing, payments, escrow account 45011 Referral 03/21/2013 03/22/2013
Loan servicing, payments, escrow account 85260 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 32966 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 55326 Email 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 48357 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 08012 Web 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 91367 Web 03/21/2013 03/21/2013
Loan modification,collection,foreclosure 85051 Referral 03/21/2013 03/22/2013
Loan modification,collection,foreclosure 32068 Referral 03/21/2013 03/22/2013
Loan servicing, payments, escrow account 32459 Web 03/20/2013 03/22/2013
Loan servicing, payments, escrow account 94901 Referral 03/20/2013 03/20/2013
Loan servicing, payments, escrow account 15239 Referral 03/20/2013 03/21/2013
Loan servicing, payments, escrow account 75019 Web 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 27512 Referral 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 33319 Postal mail 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 29732 Referral 03/20/2013 03/21/2013
Loan servicing, payments, escrow account 30114 Referral 03/20/2013 03/21/2013
Page 14 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Vanderbilt Mortgage & Finance Closed with explanation Yes
Quality Loan Service Corporation Closed with explanation Yes
RBS Citizens Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Discover In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Page 15 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
361395 Mortgage Conventional fixed mortgage
361505 Mortgage Home equity loan or line of credit
361486 Mortgage Conventional adjustable mortgage (ARM)
361480 Mortgage Home equity loan or line of credit
361282 Mortgage Other mortgage
361214 Mortgage Other mortgage
361352 Mortgage Other mortgage
360378 Mortgage FHA mortgage
360747 Mortgage Other mortgage
360534 Mortgage Other mortgage
360176 Mortgage Other mortgage
360570 Mortgage Other mortgage
360768 Mortgage Other mortgage
360552 Mortgage Other mortgage
360907 Mortgage Conventional fixed mortgage
361250 Mortgage Other mortgage
360483 Mortgage Other mortgage
361229 Mortgage Other mortgage
360784 Mortgage Other mortgage
361335 Mortgage Other mortgage
360649 Mortgage Conventional adjustable mortgage (ARM)
Page 16 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 30340 Web 03/20/2013 03/22/2013
Loan servicing, payments, escrow account 80233 Web 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 92612 Web 03/20/2013 03/21/2013
Credit decision / Underwriting 07675 Phone 03/20/2013 03/22/2013
Loan modification,collection,foreclosure 95662 Referral 03/20/2013 03/22/2013
Loan servicing, payments, escrow account 22314 Web 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 07731 Referral 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 32033 Web 03/20/2013 03/20/2013
Loan modification,collection,foreclosure 33436 Referral 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 07843 Referral 03/20/2013 03/20/2013
Loan servicing, payments, escrow account 55441 Referral 03/20/2013 03/21/2013
Settlement process and costs 75241 Referral 03/20/2013 03/20/2013
Loan modification,collection,foreclosure 07087 Postal mail 03/20/2013 03/21/2013
Loan servicing, payments, escrow account 90049 Postal mail 03/20/2013 03/21/2013
Loan servicing, payments, escrow account 98122 Web 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 78617 Referral 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 07050 Postal mail 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 85225 Referral 03/20/2013 03/22/2013
Loan modification,collection,foreclosure 48328 Referral 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 07111 Referral 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 94002 Web 03/20/2013 03/20/2013
Page 17 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with explanation Yes
Hudson City Savings Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 18 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
360778 Mortgage Other mortgage
361635 Mortgage Other mortgage
361208 Mortgage Other mortgage
359192 Mortgage Other mortgage
359188 Mortgage Other mortgage
360738 Mortgage Conventional fixed mortgage
361279 Mortgage Other mortgage
361358 Mortgage Other mortgage
361368 Mortgage Other mortgage
361514 Mortgage Conventional fixed mortgage
360365 Mortgage FHA mortgage
360947 Mortgage Other mortgage
361142 Mortgage Conventional fixed mortgage
361378 Mortgage Other mortgage
360366 Mortgage Conventional fixed mortgage
361124 Mortgage Other mortgage
359877 Mortgage Other mortgage
359863 Mortgage Conventional fixed mortgage
360020 Mortgage Other mortgage
360324 Mortgage FHA mortgage
360469 Mortgage Other mortgage
Page 19 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 14626 Referral 03/20/2013 03/21/2013
Loan servicing, payments, escrow account 10271 Fax 03/20/2013 03/22/2013
Loan modification,collection,foreclosure 92563 Referral 03/20/2013 03/22/2013
Loan modification,collection,foreclosure 01507 Referral 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 30046 Referral 03/20/2013 03/21/2013
Application, originator, mortgage broker 17050 Phone 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 30052 Web 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 30189 Referral 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 98290 Referral 03/20/2013 03/21/2013
Loan servicing, payments, escrow account 87111 Web 03/20/2013 03/21/2013
Loan modification,collection,foreclosure 92530 Web 03/20/2013 03/22/2013
Loan modification,collection,foreclosure 90806 Referral 03/20/2013 03/21/2013
Application, originator, mortgage broker 92335 Web 03/20/2013 03/21/2013
Loan servicing, payments, escrow account 37186 Referral 03/20/2013 03/21/2013
Settlement process and costs 62221 Web 03/20/2013 03/20/2013
Loan modification,collection,foreclosure Email 03/20/2013 03/22/2013
Loan servicing, payments, escrow account 02136 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 11758 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 95624 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 88007 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 22401 Email 03/19/2013 03/20/2013
Page 20 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Sovereign Bank In progress Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
U.S. Bancorp Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Flagstar Bank In progress Yes
Bank of America Closed Yes
Page 21 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
359879 Mortgage Conventional fixed mortgage
359950 Mortgage Conventional fixed mortgage
358988 Mortgage Other mortgage
360091 Mortgage Other mortgage
359149 Mortgage Second mortgage
359881 Mortgage Other mortgage
360248 Mortgage Conventional adjustable mortgage (ARM)
359217 Mortgage Other mortgage
360134 Mortgage FHA mortgage
360042 Mortgage FHA mortgage
360888 Mortgage Other mortgage
359006 Mortgage Other mortgage
359688 Mortgage Conventional adjustable mortgage (ARM)
359958 Mortgage Other mortgage
359072 Mortgage Conventional fixed mortgage
359001 Mortgage Other mortgage
359765 Mortgage Conventional fixed mortgage
359975 Mortgage Other mortgage
359670 Mortgage Other mortgage
359024 Mortgage Other mortgage
360349 Mortgage FHA mortgage
Page 22 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 60643 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 17812 Phone 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 85743 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 46311 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 03303 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 23059 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 23229 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 92866 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 44425 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 98230 Phone 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 02330 Referral 03/19/2013 03/20/2013
Other 30328 Referral 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 61065 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 32907 Postal mail 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 11788 Phone 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 33710 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 07728 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 94501 Referral 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 33908 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 23224 Referral 03/19/2013 03/20/2013
Settlement process and costs 23454 Web 03/19/2013 03/20/2013
Page 23 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America In progress Yes
Flagstar Bank In progress Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Associated Bank Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Hudson City Savings Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 24 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
359654 Mortgage Other mortgage
360342 Mortgage Other mortgage
360258 Mortgage Conventional adjustable mortgage (ARM)
360150 Mortgage Conventional adjustable mortgage (ARM)
359151 Mortgage Conventional fixed mortgage
359166 Mortgage Other mortgage
359754 Mortgage FHA mortgage
359928 Mortgage Conventional fixed mortgage
360207 Mortgage VA mortgage
359645 Mortgage Other mortgage
360288 Mortgage Other mortgage
359092 Mortgage Conventional fixed mortgage
359908 Mortgage FHA mortgage
359900 Mortgage Other mortgage
360330 Mortgage Conventional adjustable mortgage (ARM)
359021 Mortgage Other mortgage
358996 Mortgage Home equity loan or line of credit
359896 Mortgage Other mortgage
360277 Mortgage Other mortgage
359011 Mortgage FHA mortgage
359014 Mortgage Home equity loan or line of credit
Page 25 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 33183 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 94552 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 93010 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 07036 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 33316 Web 03/19/2013 03/19/2013
Settlement process and costs 28208 Postal mail 03/19/2013 03/19/2013
Loan modification,collection,foreclosure 08108 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 90250 Web 03/19/2013 03/20/2013
Settlement process and costs 17257 Web 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 94901 Referral 03/19/2013 03/20/2013
Application, originator, mortgage broker 98383 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 30260 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 13207 Phone 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 95125 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 94945 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 99004 Referral 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 32256 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 92270 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 85541 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 06605 Referral 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 08824 Referral 03/19/2013 03/20/2013
Page 26 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with non-monetary relief Yes
Republic Mortgage Home Loans, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed Yes
Wells Fargo Closed with explanation Yes
Quality Loan Service Corporation Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Page 27 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
359016 Mortgage Other mortgage
358999 Mortgage Other mortgage
360902 Mortgage Conventional fixed mortgage
359262 Mortgage Conventional fixed mortgage
359159 Mortgage Conventional adjustable mortgage (ARM)
360058 Mortgage Conventional fixed mortgage
360340 Mortgage Other mortgage
360214 Mortgage Other mortgage
359273 Mortgage Other mortgage
360233 Mortgage VA mortgage
358974 Mortgage Conventional adjustable mortgage (ARM)
360101 Mortgage Home equity loan or line of credit
360015 Mortgage FHA mortgage
360006 Mortgage Other mortgage
359990 Mortgage FHA mortgage
360323 Mortgage Conventional fixed mortgage
360120 Mortgage Other mortgage
359710 Mortgage Other mortgage
359893 Mortgage Other mortgage
359005 Mortgage Other mortgage
358167 Mortgage Other mortgage
Page 28 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 97504 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 33304 Referral 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 71106 Postal mail 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 02124 Web 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 08527 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 92627 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 95828 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 04848 Postal mail 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 32404 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 92629 Web 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 32169 Web 03/19/2013 03/20/2013
Application, originator, mortgage broker 33868 Web 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 30303 Web 03/19/2013 03/20/2013
Application, originator, mortgage broker 97023 Web 03/19/2013 03/20/2013
Loan servicing, payments, escrow account 34689 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 92562 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 34982 Phone 03/19/2013 03/19/2013
Loan modification,collection,foreclosure 11763 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 60102 Referral 03/19/2013 03/20/2013
Loan modification,collection,foreclosure 85750 Referral 03/18/2013 03/19/2013
Page 29 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Bayview Loan Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed Yes
Bank of America Closed with non-monetary relief Yes
TD Bank Closed with monetary relief Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes Yes
American Financial Resources, Inc. Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
BankUnited Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Page 30 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
358240 Mortgage Conventional fixed mortgage
358708 Mortgage Other mortgage
358372 Mortgage Other mortgage
357988 Mortgage Other mortgage
357946 Mortgage Conventional adjustable mortgage (ARM)
356070 Mortgage Other mortgage
358897 Mortgage Other mortgage
358926 Mortgage Conventional fixed mortgage
358258 Mortgage Other mortgage
357966 Mortgage Other mortgage
358808 Mortgage Other mortgage
358459 Mortgage Conventional fixed mortgage
358792 Mortgage Conventional fixed mortgage
358251 Mortgage Conventional fixed mortgage
358953 Mortgage FHA mortgage
356223 Mortgage Other mortgage
358454 Mortgage Conventional fixed mortgage
359047 Mortgage Other mortgage
358353 Mortgage Conventional fixed mortgage
358885 Mortgage Other mortgage
358909 Mortgage Other mortgage
Page 31 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 90019 Web 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 60446 Phone 03/18/2013 03/20/2013
Loan servicing, payments, escrow account 33993 Postal mail 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 33179 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 93901 Referral 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 92677 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 11725 Referral 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 92087 Phone 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 60564 Referral 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 32909 Referral 03/18/2013 03/18/2013
Loan modification,collection,foreclosure 48071 Postal mail 03/18/2013 03/20/2013
Loan modification,collection,foreclosure 33431 Web 03/18/2013 03/20/2013
Application, originator, mortgage broker 11379 Web 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 07009 Web 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 92821 Web 03/18/2013 03/19/2013
Other 32819 Postal mail 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 99516 Web 03/18/2013 03/20/2013
Loan servicing, payments, escrow account 85261 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 44128 Web 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 40380 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 22734 Referral 03/18/2013 03/20/2013
Page 32 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with non-monetary relief Yes
Bank of America Closed Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Sovereign Bank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Fay Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Page 33 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
356014 Mortgage Other mortgage
358663 Mortgage Other mortgage
357974 Mortgage Other mortgage
358239 Mortgage Other mortgage
357947 Mortgage Other mortgage
357956 Mortgage Other mortgage
357997 Mortgage Other mortgage
357979 Mortgage Other mortgage
358315 Mortgage Conventional fixed mortgage
358304 Mortgage Other mortgage
358959 Mortgage Other mortgage
357962 Mortgage Other mortgage
358548 Mortgage Conventional fixed mortgage
358889 Mortgage Other mortgage
358587 Mortgage Conventional adjustable mortgage (ARM)
358911 Mortgage Other mortgage
358963 Mortgage Conventional adjustable mortgage (ARM)
358091 Mortgage Home equity loan or line of credit
358436 Mortgage Conventional fixed mortgage
358895 Mortgage Other mortgage
358910 Mortgage Other mortgage
Page 34 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 19734 Fax 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 48382 Fax 03/18/2013 03/26/2013
Loan modification,collection,foreclosure 10307 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 98467 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 91709 Referral 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 53203 Referral 03/18/2013 03/18/2013
Loan modification,collection,foreclosure 34746 Referral 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 23420 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 34224 Phone 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 17547 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 83814 Web 03/18/2013 03/19/2013
Other 30082 Referral 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 95116 Phone 03/18/2013 03/20/2013
Loan servicing, payments, escrow account 08829 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 91730 Referral 03/18/2013 03/18/2013
Loan modification,collection,foreclosure 90402 Referral 03/18/2013 03/20/2013
Loan modification,collection,foreclosure 60188 Web 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 33458 Referral 03/18/2013 03/20/2013
Loan modification,collection,foreclosure 30036 Web 03/18/2013 03/20/2013
Loan modification,collection,foreclosure 12777 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 92694 Referral 03/18/2013 03/20/2013
Page 35 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Flagstar Bank In progress Yes
TD Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
TD Bank Closed with explanation Yes Yes
Bayview Loan Servicing, LLC Closed Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Page 36 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
358314 Mortgage Other mortgage
358850 Mortgage Conventional fixed mortgage
356069 Mortgage Other mortgage
358886 Mortgage Conventional fixed mortgage
357969 Mortgage Home equity loan or line of credit
358101 Mortgage Other mortgage
358950 Mortgage FHA mortgage
358871 Mortgage Other mortgage
358916 Mortgage Home equity loan or line of credit
358266 Mortgage Other mortgage
356124 Mortgage Conventional adjustable mortgage (ARM)
358901 Mortgage Other mortgage
358421 Mortgage Conventional fixed mortgage
358865 Mortgage Other mortgage
357971 Mortgage Other mortgage
358037 Mortgage FHA mortgage
355917 Mortgage Conventional fixed mortgage
358479 Mortgage FHA mortgage
356224 Mortgage Other mortgage
358253 Mortgage Conventional fixed mortgage
357937 Mortgage Other mortgage
Page 37 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 66207 Referral 03/18/2013 03/19/2013
Application, originator, mortgage broker 32952 Web 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 85213 Referral 03/18/2013 03/19/2013
Settlement process and costs 11379 Referral 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 12508 Referral 03/18/2013 03/18/2013
Loan modification,collection,foreclosure 22193 Phone 03/18/2013 03/20/2013
Loan modification,collection,foreclosure 14304 Web 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 33907 Referral 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 17701 Web 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 63113 Referral 03/18/2013 03/19/2013
Application, originator, mortgage broker 48108 Web 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 30097 Referral 03/18/2013 03/20/2013
Loan modification,collection,foreclosure 03240 Web 03/18/2013 03/19/2013
Loan servicing, payments, escrow account 85261 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 94965 Referral 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 02190 Web 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 44026 Phone 03/18/2013 03/19/2013
Application, originator, mortgage broker 48101 Web 03/18/2013 03/19/2013
Other 32819 Postal mail 03/18/2013 03/19/2013
Loan modification,collection,foreclosure 29483 Web 03/18/2013 03/20/2013
Loan servicing, payments, escrow account 74855 Referral 03/18/2013 03/18/2013
Page 38 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Bank of America In progress Yes
New York Community Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
RBS Citizens Closed with monetary relief Yes
Seterus Closed with explanation Yes
Bank of America Closed with explanation Yes
Seterus Closed with non-monetary relief Yes
Sovereign Bank In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Arbor Residential Mortgage LLC In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Page 39 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
357867 Mortgage Conventional fixed mortgage
357887 Mortgage FHA mortgage
357914 Mortgage Conventional fixed mortgage
357919 Mortgage Home equity loan or line of credit
357884 Mortgage Conventional adjustable mortgage (ARM)
357920 Mortgage Conventional fixed mortgage
357897 Mortgage FHA mortgage
357918 Mortgage Conventional fixed mortgage
357925 Mortgage Reverse mortgage
357930 Mortgage Conventional fixed mortgage
357904 Mortgage Conventional adjustable mortgage (ARM)
357875 Mortgage Conventional fixed mortgage
357850 Mortgage Home equity loan or line of credit
357118 Mortgage FHA mortgage
357859 Mortgage Conventional fixed mortgage
357827 Mortgage Conventional fixed mortgage
357836 Mortgage Conventional adjustable mortgage (ARM)
355331 Mortgage Other mortgage
356903 Mortgage Home equity loan or line of credit
355347 Mortgage Other mortgage
357716 Mortgage Conventional fixed mortgage
Page 40 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Settlement process and costs 37067 Web 03/17/2013 03/19/2013
Loan modification,collection,foreclosure 30066 Web 03/17/2013 03/20/2013
Loan servicing, payments, escrow account 54768 Web 03/17/2013 03/18/2013
Settlement process and costs 91977 Web 03/17/2013 03/18/2013
Loan servicing, payments, escrow account 93109 Web 03/17/2013 03/18/2013
Loan servicing, payments, escrow account 33534 Web 03/17/2013 03/19/2013
Loan modification,collection,foreclosure 48114 Web 03/17/2013 03/19/2013
Loan servicing, payments, escrow account 21401 Web 03/17/2013 03/18/2013
Loan servicing, payments, escrow account 98198 Web 03/17/2013 03/19/2013
Loan servicing, payments, escrow account 33009 Web 03/17/2013 03/20/2013
Credit decision / Underwriting 91016 Web 03/17/2013 03/19/2013
Loan modification,collection,foreclosure 60473 Web 03/17/2013 03/18/2013
Loan modification,collection,foreclosure 28139 Web 03/16/2013 03/20/2013
Loan modification,collection,foreclosure 72122 Web 03/16/2013 03/18/2013
Application, originator, mortgage broker 92832 Web 03/16/2013 03/19/2013
Settlement process and costs 32224 Web 03/16/2013 03/19/2013
Loan modification,collection,foreclosure 45237 Web 03/16/2013 03/18/2013
Application, originator, mortgage broker 72753 Web 03/15/2013 03/15/2013
Application, originator, mortgage broker 45434 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 03222 Referral 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 30240 Web 03/15/2013 03/19/2013
Page 41 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Residential Credit Solutions Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
TD Bank Closed with explanation Yes
Flagstar Bank In progress Yes
DHI Mortgage Closed with explanation Yes
Pulte Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Page 42 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
357262 Mortgage FHA mortgage
355328 Mortgage Conventional fixed mortgage
355317 Mortgage Conventional adjustable mortgage (ARM)
355348 Mortgage Other mortgage
357213 Mortgage Conventional fixed mortgage
356031 Mortgage Other mortgage
356117 Mortgage Other mortgage
357149 Mortgage Other mortgage
355354 Mortgage Other mortgage
357160 Mortgage Other mortgage
355332 Mortgage FHA mortgage
358651 Mortgage Other mortgage
355316 Mortgage FHA mortgage
357804 Mortgage VA mortgage
356993 Mortgage FHA mortgage
357720 Mortgage Conventional adjustable mortgage (ARM)
357752 Mortgage Other mortgage
357187 Mortgage Other mortgage
357229 Mortgage Conventional fixed mortgage
357756 Mortgage Other mortgage
356000 Mortgage Other mortgage
Page 43 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 45895 Web 03/15/2013 03/19/2013
Credit decision / Underwriting 20715 Web 03/15/2013 03/15/2013
Loan modification,collection,foreclosure 90250 Web 03/15/2013 03/15/2013
Loan modification,collection,foreclosure 11021 Referral 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 60652 Phone 03/15/2013 03/18/2013
Other 30340 Referral 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 55404 Postal mail 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 27455 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 33442 Postal mail 03/15/2013 03/15/2013
Loan modification,collection,foreclosure 48047 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 98031 Web 03/15/2013 03/15/2013
Loan modification,collection,foreclosure 30329 Referral 03/15/2013 03/18/2013
Settlement process and costs 33410 Web 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 89436 Web 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 33023 Web 03/15/2013 03/18/2013
Application, originator, mortgage broker 95132 Web 03/15/2013 03/19/2013
Loan servicing, payments, escrow account 33321 Referral 03/15/2013 03/19/2013
Loan modification,collection,foreclosure 10541 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 77354 Web 03/15/2013 03/19/2013
Settlement process and costs 30144 Postal mail 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 33771 Referral 03/15/2013 03/19/2013
Page 44 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Flagstar Bank In progress Yes
Bank of America Closed with explanation Yes Yes
OneWest Bank Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
U.S. Bancorp Closed with non-monetary relief Yes
JPMorgan Chase In progress Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
Residential Credit Solutions Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Sovereign Bank In progress Yes
OneWest Bank Closed with explanation Yes
Regions Closed Yes
Citibank Closed with explanation Yes
Ocwen Closed with explanation Yes
Page 45 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
357727 Mortgage Home equity loan or line of credit
355327 Mortgage Conventional fixed mortgage
357152 Mortgage Other mortgage
357147 Mortgage Other mortgage
357666 Mortgage Conventional fixed mortgage
357719 Mortgage Other mortgage
355336 Mortgage Conventional fixed mortgage
357247 Mortgage Other mortgage
357273 Mortgage FHA mortgage
357167 Mortgage Other mortgage
356076 Mortgage Other mortgage
355550 Mortgage Other mortgage
355349 Mortgage Other mortgage
357161 Mortgage Other mortgage
357223 Mortgage Home equity loan or line of credit
355324 Mortgage FHA mortgage
354195 Mortgage Other mortgage
357188 Mortgage Other mortgage
357194 Mortgage Other mortgage
355600 Mortgage FHA mortgage
357150 Mortgage Other mortgage
Page 46 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 92646 Referral 03/15/2013 03/18/2013
Application, originator, mortgage broker 92009 Web 03/15/2013 03/15/2013
Loan modification,collection,foreclosure 92587 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 95961 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 20002 Phone 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 60172 Referral 03/15/2013 03/18/2013
Credit decision / Underwriting 46131 Web 03/15/2013 03/15/2013
Application, originator, mortgage broker 92688 Web 03/15/2013 03/19/2013
Loan modification,collection,foreclosure 60446 Web 03/15/2013 03/19/2013
Loan modification,collection,foreclosure 48519 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 20169 Referral 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 21206 Postal mail 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 90019 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 33903 Referral 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 33130 Referral 03/15/2013 03/19/2013
Loan modification,collection,foreclosure 48214 Web 03/15/2013 03/15/2013
Other 33462 Referral 03/15/2013 03/22/2013
Loan modification,collection,foreclosure 07474 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 33173 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 60115 Web 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 30517 Referral 03/15/2013 03/18/2013
Page 47 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
U.S. Bancorp Closed Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Regions Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Flagstar Bank In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 48 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
356966 Mortgage Other mortgage
355919 Mortgage Other mortgage
357108 Mortgage Second mortgage
357680 Mortgage Other mortgage
356180 Mortgage Other mortgage
357173 Mortgage Other mortgage
357801 Mortgage Conventional fixed mortgage
357020 Mortgage Conventional adjustable mortgage (ARM)
357378 Mortgage Home equity loan or line of credit
356269 Mortgage Conventional fixed mortgage
356734 Mortgage Other mortgage
357145 Mortgage Other mortgage
357183 Mortgage Other mortgage
356952 Mortgage Other mortgage
357158 Mortgage Other mortgage
357153 Mortgage Other mortgage
357796 Mortgage Conventional fixed mortgage
355339 Mortgage Other mortgage
357205 Mortgage Other mortgage
355138 Mortgage Conventional adjustable mortgage (ARM)
354142 Mortgage Other mortgage
Page 49 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Settlement process and costs 98055 Referral 03/15/2013 03/15/2013
Loan modification,collection,foreclosure 48382 Fax 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 93105 Fax 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 30047 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 48382 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 45042 Referral 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 94560 Web 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 94513 Web 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 02139 Web 03/15/2013 03/19/2013
Loan modification,collection,foreclosure 20723 Web 03/15/2013 03/15/2013
Loan modification,collection,foreclosure 80018 Referral 03/15/2013 03/15/2013
Loan servicing, payments, escrow account 33019 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 94131 Referral 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 20175 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 90064 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 33187 Referral 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 85203 Web 03/15/2013 03/20/2013
Loan modification,collection,foreclosure 37013 Referral 03/15/2013 03/18/2013
Loan modification,collection,foreclosure 32065 Referral 03/15/2013 03/18/2013
Loan servicing, payments, escrow account 06084 Web 03/15/2013 03/15/2013
Loan modification,collection,foreclosure 89135 Referral 03/14/2013 03/14/2013
Page 50 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with monetary relief Yes
Bank of America Closed with non-monetary relief Yes
Sovereign Bank Closed with explanation Yes
Citibank In progress Yes
JPMorgan Chase In progress Yes
Third Federal Savings & Loan Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Select Portfolio Servicing, Inc In progress Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
Capital One Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Page 51 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
355139 Mortgage Reverse mortgage
353683 Mortgage FHA mortgage
354993 Mortgage Other mortgage
355127 Mortgage Conventional adjustable mortgage (ARM)
354861 Mortgage FHA mortgage
355258 Mortgage Other mortgage
355118 Mortgage Conventional adjustable mortgage (ARM)
355287 Mortgage Other mortgage
354592 Mortgage Conventional fixed mortgage
354551 Mortgage Other mortgage
354898 Mortgage Conventional fixed mortgage
354544 Mortgage FHA mortgage
353684 Mortgage Conventional fixed mortgage
355227 Mortgage Other mortgage
355309 Mortgage Conventional fixed mortgage
354114 Mortgage Other mortgage
355151 Mortgage Other mortgage
354549 Mortgage Reverse mortgage
354241 Mortgage FHA mortgage
354891 Mortgage Other mortgage
354583 Mortgage FHA mortgage
Page 52 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 34985 Postal mail 03/14/2013 03/15/2013
Settlement process and costs 77375 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 91364 Referral 03/14/2013 03/15/2013
Application, originator, mortgage broker 11050 Phone 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 98390 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 46410 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 45229 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 05408 Referral 03/14/2013 03/15/2013
Application, originator, mortgage broker 97426 Web 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 11776 Postal mail 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 60154 Web 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 21801 Web 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 77006 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 12804 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 93455 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 48382 Fax 03/14/2013 03/14/2013
Loan modification,collection,foreclosure Referral 03/14/2013 03/15/2013
Settlement process and costs 44041 Phone 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 48420 Referral 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 34434 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 30344 Web 03/14/2013 03/14/2013
Page 53 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Reverse Mortgage Solutions Closed Yes
Bank of America In progress Yes
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
James B. Nutter & Company Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
OneWest Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Urban Financial Group Inc Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 54 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
354224 Mortgage FHA mortgage
355168 Mortgage Other mortgage
354620 Mortgage Other mortgage
355269 Mortgage Other mortgage
354223 Mortgage Other mortgage
355423 Mortgage Other mortgage
354622 Mortgage Other mortgage
355871 Mortgage Other mortgage
354218 Mortgage Second mortgage
355492 Mortgage Other mortgage
354992 Mortgage Other mortgage
355355 Mortgage Other mortgage
354225 Mortgage Conventional fixed mortgage
355352 Mortgage Other mortgage
354268 Mortgage Conventional adjustable mortgage (ARM)
354598 Mortgage Home equity loan or line of credit
354616 Mortgage Other mortgage
354609 Mortgage Other mortgage
355061 Mortgage Other mortgage
355417 Mortgage Other mortgage
Page 55 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 85304 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 95670 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 94080 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 48415 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 79416 Referral 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 95758 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 30516 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 30342 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 85629 Referral 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 11701 Referral 03/14/2013 03/19/2013
Loan servicing, payments, escrow account 94110 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 27520 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 33172 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 98683 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 98664 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 95632 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 08863 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 92688 Referral 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 32824 Postal mail 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 33446 Referral 03/14/2013 03/18/2013
Page 56 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America In progress Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
Nationwide Advantage Mortgage
Company
Closed with explanation Yes
EverBank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
SunTrust Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo In progress Yes
Specialized Loan Servicing LLC Closed Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
EverBank In progress Yes
Citibank In progress Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 57 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
354973 Mortgage Other mortgage
355169 Mortgage Conventional fixed mortgage
354226 Mortgage Conventional fixed mortgage
354487 Mortgage Other mortgage
355014 Mortgage Other mortgage
354266 Mortgage Conventional fixed mortgage
354126 Mortgage Home equity loan or line of credit
355054 Mortgage Other mortgage
354619 Mortgage Other mortgage
355069 Mortgage Other mortgage
354671 Mortgage Conventional fixed mortgage
355908 Mortgage Other mortgage
354545 Mortgage Other mortgage
355896 Mortgage Conventional adjustable mortgage (ARM)
354724 Mortgage Home equity loan or line of credit
354644 Mortgage Conventional fixed mortgage
355546 Mortgage Other mortgage
354627 Mortgage Other mortgage
354917 Mortgage FHA mortgage
355179 Mortgage Other mortgage
355146 Mortgage Other mortgage
355281 Mortgage Other mortgage
Page 58 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 44889 Referral 03/14/2013 03/15/2013
Credit decision / Underwriting 34210 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 33172 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 97060 Postal mail 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 34203 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 23225 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 92130 Web 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 90018 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 30043 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 64050 Referral 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 20135 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 55103 Postal mail 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 92881 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 90069 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 48223 Phone 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 92399 Phone 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 33576 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 30214 Web 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 32526 Web 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 93543 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 92071 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 46394 Referral 03/14/2013 03/15/2013
Page 59 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank Closed with explanation Yes
Bank of America In progress Yes
JPMorgan Chase In progress Yes
Bank of America Closed Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Arvest Bank Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC In progress Yes
Bank of America Closed Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Discover In progress Yes
Page 60 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
354144 Mortgage Other mortgage
355022 Mortgage Other mortgage
354615 Mortgage Home equity loan or line of credit
354617 Mortgage Other mortgage
355117 Mortgage Other mortgage
354132 Mortgage Other mortgage
355116 Mortgage Other mortgage
354731 Mortgage FHA mortgage
355193 Mortgage Other mortgage
354123 Mortgage Other mortgage
354539 Mortgage Conventional fixed mortgage
354707 Mortgage Home equity loan or line of credit
354234 Mortgage Other mortgage
354154 Mortgage Other mortgage
354434 Mortgage Conventional fixed mortgage
353932 Mortgage Other mortgage
354501 Mortgage Home equity loan or line of credit
354673 Mortgage Conventional adjustable mortgage (ARM)
355208 Mortgage Conventional fixed mortgage
354960 Mortgage Other mortgage
Page 61 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48382 Fax 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 57110 Referral 03/14/2013 03/15/2013
Application, originator, mortgage broker 12524 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 33016 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 92024 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 33178 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 85234 Referral 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 04011 Web 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 34235 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 92503 Referral 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 23002 Phone 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 45669 Web 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 96744 Postal mail 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 02725 Phone 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 07924 Web 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 98036 Postal mail 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 92373 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 33558 Web 03/14/2013 03/14/2013
Loan servicing, payments, escrow account 11050 Web 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 08753 Referral 03/14/2013 03/18/2013
Page 62 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes Yes
Rushmore Loan Management Services
LLC
Closed with explanation Yes
Ocwen Closed with explanation Yes
Seterus Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bayview Loan Servicing, LLC In progress Yes
Real Time Resolutions Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Page 63 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
355247 Mortgage Other mortgage
354610 Mortgage Other mortgage
355235 Mortgage Home equity loan or line of credit
354613 Mortgage Other mortgage
354425 Mortgage Other mortgage
355279 Mortgage Conventional adjustable mortgage (ARM)
355245 Mortgage Other mortgage
354216 Mortgage Other mortgage
353923 Mortgage Other mortgage
354229 Mortgage Other mortgage
355255 Mortgage Other mortgage
354655 Mortgage Home equity loan or line of credit
354785 Mortgage Conventional fixed mortgage
354596 Mortgage Conventional fixed mortgage
354186 Mortgage Other mortgage
354176 Mortgage Conventional fixed mortgage
355240 Mortgage VA mortgage
355025 Mortgage Other mortgage
354608 Mortgage Other mortgage
353678 Mortgage FHA mortgage
354116 Mortgage Home equity loan or line of credit
355253 Mortgage Other mortgage
Page 64 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 10940 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 96001 Referral 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 93311 Phone 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 94928 Referral 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 91977 Fax 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 91403 Phone 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 97222 Referral 03/14/2013 03/18/2013
Loan servicing, payments, escrow account 37129 Postal mail 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 59904 Postal mail 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 01844 Referral 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 77086 Referral 03/14/2013 03/18/2013
Settlement process and costs 34286 Web 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 95678 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 56264 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 33013 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 02889 Web 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 94534 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 95128 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 93065 Referral 03/14/2013 03/14/2013
Credit decision / Underwriting 20019 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 48382 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 03103 Referral 03/14/2013 03/18/2013
Page 65 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo In progress Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
Citibank Closed with explanation Yes Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Loan Care In progress Yes
Bank of America Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America In progress Yes
Page 66 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
355096 Mortgage Other mortgage
355120 Mortgage Other mortgage
354495 Mortgage Other mortgage
354538 Mortgage Home equity loan or line of credit
355242 Mortgage Other mortgage
354601 Mortgage VA mortgage
354318 Mortgage Conventional fixed mortgage
355290 Mortgage Conventional adjustable mortgage (ARM)
355444 Mortgage Other mortgage
354113 Mortgage Other mortgage
355244 Mortgage Second mortgage
355030 Mortgage Other mortgage
354481 Mortgage Conventional fixed mortgage
354611 Mortgage Other mortgage
355087 Mortgage Other mortgage
354295 Mortgage Other mortgage
354535 Mortgage Conventional fixed mortgage
354222 Mortgage Other mortgage
353792 Mortgage Other mortgage
354252 Mortgage Other mortgage
355165 Mortgage Other mortgage
Page 67 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 60651 Referral 03/14/2013 03/15/2013
Settlement process and costs 45344 Web 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 93401 Referral 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 34608 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 22030 Referral 03/14/2013 03/18/2013
Credit decision / Underwriting 22031 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 37914 Phone 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 72212 Phone 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 72801 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 48382 Fax 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 21742 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 90713 Referral 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 43224 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 90650 Referral 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 47957 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 92660 Referral 03/14/2013 03/15/2013
Application, originator, mortgage broker 32907 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 79416 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 85648 Postal mail 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 29601 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 94566 Referral 03/14/2013 03/15/2013
Page 68 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
SunTrust Bank In progress Yes
Nationstar Mortgage Closed with explanation Yes
EverBank In progress Yes
Bank of America Closed with non-monetary relief Yes
Flagstar Bank In progress Yes
BB&T Financial Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PNC Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 69 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
355905 Mortgage FHA mortgage
354509 Mortgage Other mortgage
355872 Mortgage Other mortgage
355465 Mortgage Other mortgage
355271 Mortgage Other mortgage
355191 Mortgage Other mortgage
355097 Mortgage Conventional fixed mortgage
355481 Mortgage Other mortgage
355356 Mortgage Other mortgage
354721 Mortgage FHA mortgage
355144 Mortgage Conventional fixed mortgage
351595 Mortgage FHA mortgage
351923 Mortgage Conventional fixed mortgage
350825 Mortgage Conventional fixed mortgage
350827 Mortgage Other mortgage
352445 Mortgage Conventional fixed mortgage
351826 Mortgage Conventional adjustable mortgage (ARM)
352493 Mortgage Other mortgage
350867 Mortgage Other mortgage
352351 Mortgage Conventional fixed mortgage
351616 Mortgage Other mortgage
Page 70 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 95694 Phone 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 94521 Postal mail 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 30342 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 28269 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 99301 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 10302 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 20723 Web 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 98367 Referral 03/14/2013 03/18/2013
Loan modification,collection,foreclosure 91744 Referral 03/14/2013 03/15/2013
Loan modification,collection,foreclosure 06106 Web 03/14/2013 03/14/2013
Loan modification,collection,foreclosure 07756 Web 03/14/2013 03/15/2013
Loan servicing, payments, escrow account 07040 Web 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 44146 Web 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 95120 Postal mail 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 95006 Fax 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 07112 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 08360 Postal mail 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 20879 Referral 03/13/2013 03/14/2013
Other 01420 Postal mail 03/13/2013 03/14/2013
Application, originator, mortgage broker 78155 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 22312 Postal mail 03/13/2013 03/13/2013
Page 71 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Servis One, Inc. In progress Yes
Bank of America Closed with explanation Yes
New York Community Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Citibank In progress Yes
Seterus Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Sovereign Bank In progress Yes
Ocwen Closed with explanation Yes
M&T Bank Closed with explanation Yes
Capital One In progress Yes
Page 72 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
353596 Mortgage Other mortgage
353607 Mortgage Other mortgage
353518 Mortgage Conventional fixed mortgage
352191 Mortgage Conventional fixed mortgage
353496 Mortgage Conventional adjustable mortgage (ARM)
353578 Mortgage Conventional fixed mortgage
353593 Mortgage Other mortgage
353595 Mortgage Other mortgage
352583 Mortgage Conventional fixed mortgage
353398 Mortgage Conventional fixed mortgage
350706 Mortgage Conventional adjustable mortgage (ARM)
353603 Mortgage Other mortgage
352697 Mortgage Conventional fixed mortgage
351602 Mortgage Other mortgage
352626 Mortgage Other mortgage
351836 Mortgage Conventional fixed mortgage
353482 Mortgage Conventional fixed mortgage
352501 Mortgage Other mortgage
353652 Mortgage Other mortgage
353217 Mortgage Other mortgage
352164 Mortgage Conventional fixed mortgage
Page 73 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 27284 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 03275 Referral 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 92301 Web 03/13/2013 03/15/2013
Loan modification,collection,foreclosure 68142 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 30064 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 30214 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 10304 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 03221 Referral 03/13/2013 03/14/2013
Application, originator, mortgage broker 92562 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 22624 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 90503 Web 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 33301 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 33708 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 92708 Web 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 01840 Postal mail 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 01835 Postal mail 03/13/2013 03/13/2013
Credit decision / Underwriting 60610 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 11435 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 89110 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 91915 Web 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 33177 Web 03/13/2013 03/14/2013
Page 74 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes Yes
Bank of America In progress Yes
Citibank Closed with explanation Yes Yes
Wells Fargo In progress Yes
Homeward Residential Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America In progress Yes
PrimeLending, A PlainsCapital Company Closed with explanation Yes
JPMorgan Chase In progress Yes
U.S. Bancorp Closed with monetary relief Yes
Flagstar Bank Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
OneWest Bank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Washington Federal Closed with explanation Yes
Navy FCU In progress Yes
Bank of America Closed with explanation Yes Yes
Page 75 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
353485 Mortgage Other mortgage
350888 Mortgage Other mortgage
353608 Mortgage Other mortgage
351594 Mortgage Conventional fixed mortgage
352615 Mortgage Conventional fixed mortgage
351971 Mortgage Other mortgage
352162 Mortgage Conventional adjustable mortgage (ARM)
353598 Mortgage Other mortgage
351017 Mortgage Other mortgage
352095 Mortgage FHA mortgage
352494 Mortgage Other mortgage
352502 Mortgage FHA mortgage
350738 Mortgage Other mortgage
352166 Mortgage Conventional fixed mortgage
350698 Mortgage Other mortgage
352538 Mortgage Other mortgage
353873 Mortgage Other mortgage
353280 Mortgage Other mortgage
353325 Mortgage VA mortgage
353672 Mortgage Conventional adjustable mortgage (ARM)
353581 Mortgage Other mortgage
Page 76 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 02056 Postal mail 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 30114 Postal mail 03/13/2013 03/18/2013
Loan servicing, payments, escrow account 11230 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 95628 Web 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 08723 Web 03/13/2013 03/15/2013
Loan modification,collection,foreclosure 77615 Phone 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 34787 Phone 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 92614 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 84081 Web 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 27302 Postal mail 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 28277 Referral 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 46241 Referral 03/13/2013 03/14/2013
Other 30038 Referral 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 34603 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 48382 Fax 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 02128 Phone 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 80111 Referral 03/13/2013 03/15/2013
Loan modification,collection,foreclosure 92563 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 75070 Web 03/13/2013 03/14/2013
Settlement process and costs 98103 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 92660 Referral 03/13/2013 03/15/2013
Page 77 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Nationstar Mortgage Closed with explanation Yes
Servis One, Inc. Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Wells Fargo In progress Yes
Wells Fargo In progress Yes
Arvest Bank Closed with explanation Yes Yes
Bank of America In progress Yes
JPMorgan Chase In progress Yes
PNC Bank Closed with explanation Yes
Wells Fargo In progress Yes
Ocwen Closed with explanation Yes Yes
HSBC Closed with explanation Yes
OneWest Bank Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Regions Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 78 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
353484 Mortgage Other mortgage
353508 Mortgage Conventional fixed mortgage
354105 Mortgage Other mortgage
352458 Mortgage Conventional fixed mortgage
352495 Mortgage Other mortgage
352498 Mortgage Other mortgage
353443 Mortgage Conventional fixed mortgage
353587 Mortgage Other mortgage
352487 Mortgage Other mortgage
353502 Mortgage Conventional fixed mortgage
353630 Mortgage Other mortgage
351610 Mortgage Other mortgage
353588 Mortgage Other mortgage
353501 Mortgage Other mortgage
352718 Mortgage Conventional fixed mortgage
352674 Mortgage Conventional fixed mortgage
353609 Mortgage Other mortgage
353605 Mortgage Other mortgage
352468 Mortgage Conventional fixed mortgage
353382 Mortgage Conventional fixed mortgage
352688 Mortgage Reverse mortgage
Page 79 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 02056 Postal mail 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 15017 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 11373 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 33173 Phone 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 30097 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 11572 Referral 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 76018 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 03240 Referral 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 95835 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 94521 Web 03/13/2013 03/14/2013
Other 60628 Postal mail 03/13/2013 03/14/2013
Other 49456 Postal mail 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 94947 Referral 03/13/2013 03/14/2013
Settlement process and costs 49417 Postal mail 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 11439 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 03275 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 03051 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 03858 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 31126 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 08244 Phone 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 55433 Phone 03/13/2013 03/14/2013
Page 80 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Citibank In progress Yes
Wells Fargo In progress Yes
Bank of America Closed with non-monetary relief Yes Yes
JPMorgan Chase In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Specialized Loan Servicing LLC Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
OneWest Bank Closed Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
Ocwen In progress Yes
Dovenmuehle Mortgage Inc. Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
Page 81 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
353423 Mortgage Other mortgage
353903 Mortgage Other mortgage
353687 Mortgage Other mortgage
353623 Mortgage Other mortgage
353668 Mortgage Conventional adjustable mortgage (ARM)
351613 Mortgage Conventional fixed mortgage
353584 Mortgage Other mortgage
351599 Mortgage Conventional fixed mortgage
352229 Mortgage FHA mortgage
353654 Mortgage Conventional fixed mortgage
352640 Mortgage Other mortgage
353368 Mortgage Conventional fixed mortgage
352065 Mortgage Conventional fixed mortgage
353610 Mortgage Other mortgage
353324 Mortgage Other mortgage
353287 Mortgage Other mortgage
353599 Mortgage Other mortgage
353591 Mortgage Other mortgage
352132 Mortgage Other mortgage
353649 Mortgage Conventional fixed mortgage
352497 Mortgage Other mortgage
Page 82 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 01834 Postal mail 03/13/2013 03/14/2013
Other 71107 Postal mail 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 11230 Referral 03/13/2013 03/15/2013
Other 11710 Postal mail 03/13/2013 03/14/2013
Application, originator, mortgage broker 93012 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 32536 Web 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 55433 Referral 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 62207 Web 03/13/2013 03/13/2013
Application, originator, mortgage broker 11691 Web 03/13/2013 03/15/2013
Loan servicing, payments, escrow account 44089 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 92562 Referral 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 63026 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 37167 Web 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 03266 Referral 03/13/2013 03/14/2013
Other 46126 Postal mail 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 30189 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 27508 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 94111 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 30083 Phone 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 83646 Web 03/13/2013 03/14/2013
Other 21133 Referral 03/13/2013 03/14/2013
Page 83 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Loan Care Closed with explanation Yes
Wells Fargo In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Green Tree Servicing, LLC In progress Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Citibank In progress Yes
Bank of America In progress Yes
Page 84 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
351852 Mortgage Other mortgage
352258 Mortgage VA mortgage
352663 Mortgage Other mortgage
351596 Mortgage Conventional fixed mortgage
350700 Mortgage Other mortgage
354106 Mortgage VA mortgage
352588 Mortgage Conventional fixed mortgage
350699 Mortgage Other mortgage
353600 Mortgage Other mortgage
351875 Mortgage Conventional fixed mortgage
353372 Mortgage FHA mortgage
353602 Mortgage Other mortgage
353614 Mortgage Conventional fixed mortgage
353643 Mortgage Conventional adjustable mortgage (ARM)
352496 Mortgage Other mortgage
353656 Mortgage Conventional fixed mortgage
353481 Mortgage Conventional fixed mortgage
353478 Mortgage VA mortgage
352341 Mortgage Home equity loan or line of credit
351943 Mortgage Conventional adjustable mortgage (ARM)
351597 Mortgage Conventional fixed mortgage
Page 85 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Other 32819 Postal mail 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 97203 Postal mail 03/13/2013 03/13/2013
Application, originator, mortgage broker 91367 Phone 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 37013 Web 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 48382 Fax 03/13/2013 03/13/2013
Application, originator, mortgage broker 89135 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 38116 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 48382 Fax 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 28269 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 34983 Phone 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 06415 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 83703 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 21075 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 90018 Web 03/13/2013 03/14/2013
Other 01243 Referral 03/13/2013 03/18/2013
Loan modification,collection,foreclosure 91103 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 34461 Phone 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 98003 Phone 03/13/2013 03/14/2013
Application, originator, mortgage broker 31566 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 60654 Web 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 98391 Web 03/13/2013 03/13/2013
Page 86 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Resurgent Capital Services L.P. In progress Yes
Loan Care Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Flagstar Bank In progress Yes
M&T Bank Closed with explanation Yes
JPMorgan Chase In progress Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with non-monetary relief Yes
Ocwen In progress Yes
Ocwen Closed with explanation Yes Yes
Resurgent Capital Services L.P. Closed with monetary relief Yes
Page 87 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
353317 Mortgage Home equity loan or line of credit
353504 Mortgage Conventional fixed mortgage
351976 Mortgage Conventional fixed mortgage
352482 Mortgage VA mortgage
352407 Mortgage Conventional fixed mortgage
353655 Mortgage FHA mortgage
350884 Mortgage Second mortgage
352796 Mortgage Other mortgage
352115 Mortgage Conventional fixed mortgage
352592 Mortgage Other mortgage
352647 Mortgage Other mortgage
353604 Mortgage Other mortgage
353313 Mortgage Conventional fixed mortgage
352774 Mortgage Conventional adjustable mortgage (ARM)
353583 Mortgage Other mortgage
351677 Mortgage Other mortgage
351587 Mortgage Conventional adjustable mortgage (ARM)
353617 Mortgage Other mortgage
353650 Mortgage FHA mortgage
352551 Mortgage Conventional fixed mortgage
353329 Mortgage Other mortgage
Page 88 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 20905 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 02149 Phone 03/13/2013 03/15/2013
Application, originator, mortgage broker 32205 Web 03/13/2013 03/13/2013
Credit decision / Underwriting 80134 Web 03/13/2013 03/14/2013
Application, originator, mortgage broker 30540 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 22554 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 93611 Phone 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 37013 Fax 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 07735 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 07712 Referral 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 88011 Postal mail 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 32250 Referral 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 17025 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 29680 Web 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 91364 Referral 03/13/2013 03/15/2013
Loan modification,collection,foreclosure 30904 Postal mail 03/13/2013 03/13/2013
Loan modification,collection,foreclosure 91739 Web 03/13/2013 03/13/2013
Settlement process and costs 89128 Web 03/13/2013 03/15/2013
Loan servicing, payments, escrow account 76086 Web 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 77071 Phone 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 28212 Referral 03/13/2013 03/14/2013
Page 89 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Freedom Mortgage Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
BB&T Financial Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with monetary relief Yes
Wells Fargo Closed with explanation Yes
Sovereign Bank Closed with explanation Yes
Capital One In progress Yes
Wells Fargo Closed with explanation Yes
Ocwen In progress Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
Page 90 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
353261 Mortgage Other mortgage
353456 Mortgage Other mortgage
353434 Mortgage Reverse mortgage
352622 Mortgage Conventional adjustable mortgage (ARM)
353606 Mortgage Other mortgage
353492 Mortgage Other mortgage
350709 Mortgage Other mortgage
353439 Mortgage Other mortgage
349995 Mortgage Other mortgage
350023 Mortgage Conventional fixed mortgage
351265 Mortgage Conventional fixed mortgage
350664 Mortgage FHA mortgage
351039 Mortgage Conventional fixed mortgage
351509 Mortgage Other mortgage
349998 Mortgage Other mortgage
351511 Mortgage Other mortgage
351501 Mortgage Other mortgage
351424 Mortgage FHA mortgage
350001 Mortgage Other mortgage
351105 Mortgage Other mortgage
351046 Mortgage Conventional fixed mortgage
Page 91 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48382 Fax 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 75232 Postal mail 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 33182 Web 03/13/2013 03/14/2013
Application, originator, mortgage broker 20774 Web 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 94559 Referral 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 13492 Postal mail 03/13/2013 03/14/2013
Loan modification,collection,foreclosure 28040 Postal mail 03/13/2013 03/13/2013
Loan servicing, payments, escrow account 33261 Postal mail 03/13/2013 03/14/2013
Loan servicing, payments, escrow account 95110 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 20740 Web 03/12/2013 03/12/2013
Loan servicing, payments, escrow account 93551 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 33880 Web 03/12/2013 03/12/2013
Credit decision / Underwriting 06853 Postal mail 03/12/2013 03/12/2013
Loan servicing, payments, escrow account 12845 Referral 03/12/2013 03/13/2013
Application, originator, mortgage broker 91730 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 54751 Referral 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 14424 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 30127 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 60435 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 60626 Referral 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 10310 Phone 03/12/2013 03/13/2013
Page 92 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Reverse Mortgage Solutions Closed Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Green Tree Servicing, LLC Closed with monetary relief Yes
Seterus Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America In progress Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
HSBC In progress Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
Wells Fargo Closed with explanation Yes
Page 93 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
351569 Mortgage Other mortgage
349993 Mortgage Other mortgage
351236 Mortgage Conventional fixed mortgage
353230 Mortgage Conventional adjustable mortgage (ARM)
350941 Mortgage Conventional fixed mortgage
351279 Mortgage Conventional fixed mortgage
350332 Mortgage Other mortgage
350115 Mortgage Conventional fixed mortgage
351510 Mortgage Conventional fixed mortgage
350726 Mortgage Other mortgage
350675 Mortgage Other mortgage
350066 Mortgage Conventional fixed mortgage
350797 Mortgage Conventional fixed mortgage
351117 Mortgage Other mortgage
351245 Mortgage FHA mortgage
350819 Mortgage Conventional fixed mortgage
350238 Mortgage Conventional adjustable mortgage (ARM)
350855 Mortgage Other mortgage
351104 Mortgage Other mortgage
351048 Mortgage Conventional fixed mortgage
351396 Mortgage Conventional fixed mortgage
Page 94 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 28551 Web 03/12/2013 03/13/2013
Other 91606 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 06010 Phone 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 90069 Web 03/12/2013 03/14/2013
Settlement process and costs 02468 Phone 03/12/2013 03/12/2013
Loan servicing, payments, escrow account 28147 Phone 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 77598 Postal mail 03/12/2013 03/18/2013
Loan modification,collection,foreclosure 27722 Web 03/12/2013 03/12/2013
Application, originator, mortgage broker 53719 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 21216 Fax 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 92660 Referral 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 80015 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 30421 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 30141 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 60193 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 91730 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 34102 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 30601 Postal mail 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 33321 Referral 03/12/2013 03/18/2013
Application, originator, mortgage broker 28768 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 80631 Web 03/12/2013 03/13/2013
Page 95 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Green Tree Servicing, LLC Closed with explanation Yes
JPMorgan Chase In progress Yes
HSBC Closed Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Regions Closed with explanation Yes
Bayview Loan Servicing, LLC In progress Yes
PHH Mortgage Closed with explanation Yes
Wells Fargo In progress Yes
Citibank Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Nationstar Mortgage In progress Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Wells Fargo In progress Yes
Bayview Loan Servicing, LLC Closed Yes
Page 96 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
350876 Mortgage FHA mortgage
351185 Mortgage Conventional adjustable mortgage (ARM)
349992 Mortgage Other mortgage
348716 Mortgage Other mortgage
350083 Mortgage Other mortgage
349981 Mortgage Other mortgage
350165 Mortgage FHA mortgage
351249 Mortgage Conventional fixed mortgage
353215 Mortgage Conventional fixed mortgage
351177 Mortgage Other mortgage
349958 Mortgage Conventional fixed mortgage
351547 Mortgage Conventional fixed mortgage
350965 Mortgage FHA mortgage
353216 Mortgage Conventional fixed mortgage
351244 Mortgage FHA mortgage
349982 Mortgage Other mortgage
349963 Mortgage Conventional adjustable mortgage (ARM)
349994 Mortgage FHA mortgage
349983 Mortgage Conventional fixed mortgage
351678 Mortgage Other mortgage
351473 Mortgage Conventional fixed mortgage
Page 97 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 77511 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 32725 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 70669 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 48382 Referral 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 03287 Referral 03/12/2013 03/18/2013
Loan modification,collection,foreclosure 46160 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 60462 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 91737 Phone 03/12/2013 03/13/2013
Application, originator, mortgage broker 30310 Phone 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 08753 Postal mail 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 98685 Web 03/12/2013 03/12/2013
Loan servicing, payments, escrow account 35215 Phone 03/12/2013 03/14/2013
Loan servicing, payments, escrow account 37918 Web 03/12/2013 03/13/2013
Application, originator, mortgage broker 30310 Phone 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 42038 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 28613 Referral 03/12/2013 03/13/2013
Application, originator, mortgage broker 94547 Web 03/12/2013 03/12/2013
Loan servicing, payments, escrow account 60657 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 75034 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 92123 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 97086 Web 03/12/2013 03/13/2013
Page 98 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America In progress Yes
Bank of America In progress Yes
JPMorgan Chase In progress Yes
Provident Funding Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Bayview Loan Servicing, LLC In progress Yes
JPMorgan Chase In progress Yes
Nationstar Mortgage Closed with explanation Yes
BNY Mellon In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
OneWest Bank In progress Yes
Fifth Third Bank In progress Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
Page 99 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
350783 Mortgage Conventional adjustable mortgage (ARM)
351453 Mortgage Conventional fixed mortgage
349959 Mortgage FHA mortgage
350719 Mortgage Conventional fixed mortgage
349964 Mortgage Conventional fixed mortgage
350806 Mortgage Second mortgage
351819 Mortgage Other mortgage
349960 Mortgage Other mortgage
350877 Mortgage Conventional fixed mortgage
351380 Mortgage Conventional fixed mortgage
351552 Mortgage Other mortgage
351082 Mortgage FHA mortgage
350778 Mortgage Other mortgage
351588 Mortgage Conventional fixed mortgage
351106 Mortgage Other mortgage
351571 Mortgage Conventional fixed mortgage
350871 Mortgage Other mortgage
351041 Mortgage Conventional fixed mortgage
350170 Mortgage Other mortgage
350906 Mortgage Other mortgage
350267 Mortgage FHA mortgage
Page 100 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 92618 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 91372 Phone 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 92009 Web 03/12/2013 03/12/2013
Loan modification,collection,foreclosure 60073 Web 03/12/2013 03/13/2013
Application, originator, mortgage broker 94582 Web 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 07833 Phone 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 92130 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 95023 Web 03/12/2013 03/12/2013
Settlement process and costs 23454 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 28756 Web 03/12/2013 03/13/2013
Credit decision / Underwriting 44122 Postal mail 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 28173 Web 03/12/2013 03/18/2013
Loan modification,collection,foreclosure 95336 Web 03/12/2013 03/13/2013
Application, originator, mortgage broker 46510 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 07405 Referral 03/12/2013 03/14/2013
Loan servicing, payments, escrow account 23462 Web 03/12/2013 03/13/2013
Other 30340 Postal mail 03/12/2013 03/14/2013
Loan servicing, payments, escrow account 73003 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 80205 Fax 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 37013 Postal mail 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 45240 Web 03/12/2013 03/13/2013
Page 101 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
Bayview Loan Servicing, LLC Closed Yes
Green Tree Servicing, LLC Closed with explanation Yes
JPMorgan Chase In progress Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
New York Community Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Page 102 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
350000 Mortgage Other mortgage
348715 Mortgage Other mortgage
350791 Mortgage Other mortgage
350961 Mortgage Other mortgage
351329 Mortgage Conventional adjustable mortgage (ARM)
350925 Mortgage FHA mortgage
351333 Mortgage Other mortgage
350340 Mortgage Home equity loan or line of credit
351004 Mortgage Conventional fixed mortgage
350679 Mortgage Other mortgage
353255 Mortgage FHA mortgage
350693 Mortgage Conventional fixed mortgage
349999 Mortgage Other mortgage
351289 Mortgage Conventional adjustable mortgage (ARM)
351201 Mortgage Conventional fixed mortgage
351097 Mortgage Other mortgage
351366 Mortgage FHA mortgage
351428 Mortgage Other mortgage
351099 Mortgage Other mortgage
351107 Mortgage Other mortgage
351053 Mortgage Conventional adjustable mortgage (ARM)
Page 103 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 98199 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 48382 Referral 03/12/2013 03/13/2013
Settlement process and costs 30741 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 33732 Postal mail 03/12/2013 03/18/2013
Loan servicing, payments, escrow account 21093 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 06057 Web 03/12/2013 03/12/2013
Loan modification,collection,foreclosure 08016 Referral 03/12/2013 03/13/2013
Credit decision / Underwriting 11934 Phone 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 14510 Web 03/12/2013 03/12/2013
Loan servicing, payments, escrow account 92691 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 85745 Web 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 02771 Web 03/12/2013 03/12/2013
Loan modification,collection,foreclosure 30188 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 92003 Web 03/12/2013 03/13/2013
Application, originator, mortgage broker 94558 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 95746 Referral 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 60560 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure Postal mail 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 93105 Referral 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 33126 Referral 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 92223 Web 03/12/2013 03/18/2013
Page 104 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America In progress Yes
Bayview Loan Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
Regions Closed with explanation Yes
Franklin Credit Management Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
Hudson City Savings Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Flagstar Bank In progress Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
PHH Mortgage Closed with explanation Yes
Select Portfolio Servicing, Inc In progress Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 105 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
351191 Mortgage Conventional fixed mortgage
350770 Mortgage Conventional fixed mortgage
351556 Mortgage Conventional fixed mortgage
349997 Mortgage Other mortgage
351114 Mortgage Other mortgage
349991 Mortgage Other mortgage
350856 Mortgage Other mortgage
351577 Mortgage Conventional fixed mortgage
350010 Mortgage Other mortgage
351247 Mortgage Home equity loan or line of credit
351111 Mortgage Other mortgage
350093 Mortgage Other mortgage
351564 Mortgage Other mortgage
351360 Mortgage Conventional fixed mortgage
349988 Mortgage Other mortgage
350008 Mortgage Other mortgage
351508 Mortgage Home equity loan or line of credit
351220 Mortgage Conventional fixed mortgage
351101 Mortgage Other mortgage
351065 Mortgage Other mortgage
350696 Mortgage Other mortgage
Page 106 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 98122 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 15219 Web 03/12/2013 03/13/2013
Settlement process and costs 75232 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 71901 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 30126 Referral 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 11561 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 92660 Referral 03/12/2013 03/13/2013
Application, originator, mortgage broker 20708 Web 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 92345 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 91320 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 91320 Referral 03/12/2013 03/14/2013
Other 21207 Postal mail 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 20882 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 18018 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 07003 Referral 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 32312 Referral 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 93291 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 92010 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 07735 Referral 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 93111 Postal mail 03/12/2013 03/14/2013
Loan modification,collection,foreclosure 48382 Referral 03/12/2013 03/15/2013
Page 107 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo In progress Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
OneWest Bank Closed with explanation Yes
JPMorgan Chase Closed Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
JPMorgan Chase Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Bank of America Closed Yes
Wells Fargo Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
OneWest Bank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Page 108 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
350110 Mortgage Other mortgage
348740 Mortgage Other mortgage
350769 Mortgage Other mortgage
350963 Mortgage Conventional fixed mortgage
351555 Mortgage Other mortgage
348719 Mortgage Other mortgage
351589 Mortgage FHA mortgage
352801 Mortgage Conventional fixed mortgage
351568 Mortgage Conventional fixed mortgage
351576 Mortgage Conventional fixed mortgage
350973 Mortgage Home equity loan or line of credit
353245 Mortgage FHA mortgage
349976 Mortgage Other mortgage
349996 Mortgage Other mortgage
351229 Mortgage Other mortgage
353211 Mortgage FHA mortgage
351572 Mortgage Conventional fixed mortgage
351458 Mortgage Other mortgage
349987 Mortgage Other mortgage
351529 Mortgage Other mortgage
351443 Mortgage Other mortgage
Page 109 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Other 70094 Postal mail 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 30039 Referral 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 32801 Postal mail 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 60625 Web 03/12/2013 03/13/2013
Settlement process and costs 90069 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 90274 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 45215 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 04103 Phone 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 75126 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 33319 Web 03/12/2013 03/13/2013
Loan servicing, payments, escrow account 52601 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 60805 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 90732 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 95490 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 07724 Postal mail 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 82001 Web 03/12/2013 03/14/2013
Loan servicing, payments, escrow account 22302 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 85024 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 72715 Referral 03/12/2013 03/13/2013
Application, originator, mortgage broker 33496 Referral 03/12/2013 03/13/2013
Credit decision / Underwriting 98032 Postal mail 03/12/2013 03/13/2013
Page 110 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Carrington Mortgage Closed with explanation Yes
Bank of America In progress Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
Citibank In progress Yes
PHH Mortgage Closed with explanation Yes Yes
Flagstar Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Sovereign Bank In progress Yes
Bank of America Closed with explanation Yes
OneWest Bank Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
BB&T Financial Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes Yes
Citibank In progress Yes
Ally Bank Closed with non-monetary relief Yes
Page 111 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
350794 Mortgage Conventional adjustable mortgage (ARM)
351293 Mortgage Other mortgage
350849 Mortgage Conventional fixed mortgage
349957 Mortgage FHA mortgage
351605 Mortgage Other mortgage
350836 Mortgage Other mortgage
349448 Mortgage Other mortgage
349046 Mortgage FHA mortgage
348155 Mortgage FHA mortgage
349909 Mortgage Conventional adjustable mortgage (ARM)
349477 Mortgage Conventional fixed mortgage
348154 Mortgage Other mortgage
348794 Mortgage Second mortgage
349832 Mortgage Other mortgage
349371 Mortgage Other mortgage
349347 Mortgage Conventional fixed mortgage
350356 Mortgage Other mortgage
350025 Mortgage Other mortgage
349829 Mortgage Other mortgage
348730 Mortgage Conventional fixed mortgage
349266 Mortgage Conventional adjustable mortgage (ARM)
Page 112 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 91770 Web 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 95453 Referral 03/12/2013 03/13/2013
Loan modification,collection,foreclosure 80442 Web 03/12/2013 03/13/2013
Application, originator, mortgage broker 85629 Web 03/12/2013 03/12/2013
Loan servicing, payments, escrow account 40121 Referral 03/12/2013 03/13/2013
Other 90710 Referral 03/12/2013 03/14/2013
Loan servicing, payments, escrow account 70874 Postal mail 03/11/2013 03/12/2013
Settlement process and costs 43130 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 22026 Web 03/11/2013 03/14/2013
Loan servicing, payments, escrow account 21666 Web 03/11/2013 03/12/2013
Settlement process and costs 07666 Web 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 26508 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 64052 Referral 03/11/2013 03/19/2013
Loan modification,collection,foreclosure 33409 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 91739 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 30655 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 92660 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 94580 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 32821 Referral 03/11/2013 03/14/2013
Credit decision / Underwriting 97202 Web 03/11/2013 03/11/2013
Loan servicing, payments, escrow account 34953 Web 03/11/2013 03/12/2013
Page 113 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
Nationstar Mortgage Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with monetary relief Yes
PNC Bank In progress Yes
HSBC Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
HSBC Closed with explanation Yes
PNC Bank Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes Yes
Bank of America Closed with non-monetary relief Yes
Homeward Residential Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
New York Community Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 114 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
349837 Mortgage Other mortgage
346892 Mortgage Other mortgage
348145 Mortgage Other mortgage
350033 Mortgage Other mortgage
348889 Mortgage Conventional fixed mortgage
348712 Mortgage Other mortgage
348803 Mortgage Other mortgage
350034 Mortgage Other mortgage
348151 Mortgage Other mortgage
349363 Mortgage Other mortgage
349351 Mortgage Conventional fixed mortgage
349009 Mortgage Conventional fixed mortgage
349263 Mortgage Conventional fixed mortgage
349288 Mortgage Conventional fixed mortgage
349385 Mortgage Conventional fixed mortgage
349937 Mortgage Conventional fixed mortgage
349880 Mortgage Home equity loan or line of credit
348828 Mortgage Other mortgage
349944 Mortgage Conventional fixed mortgage
350015 Mortgage Other mortgage
349941 Mortgage Conventional adjustable mortgage (ARM)
Page 115 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 18103 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 32668 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 55082 Referral 03/11/2013 03/14/2013
Loan modification,collection,foreclosure 33056 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 12603 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 48382 Fax 03/11/2013 03/12/2013
Other 76112 Referral 03/11/2013 03/11/2013
Loan modification,collection,foreclosure 64503 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 91730 Referral 03/11/2013 03/12/2013
Settlement process and costs 12075 Referral 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 91737 Web 03/11/2013 03/13/2013
Settlement process and costs 11518 Phone 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 47805 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 30306 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 96003 Phone 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 20148 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 99205 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 08618 Phone 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 77573 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 77048 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 27106 Web 03/11/2013 03/12/2013
Page 116 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes Yes
Bank of America Closed with non-monetary relief Yes
Citibank In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Seterus Closed with explanation Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
HSBC In progress Yes
Flagstar Bank Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Capital One In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Capital One Closed with non-monetary relief Yes
Page 117 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
349948 Mortgage Conventional fixed mortgage
348762 Mortgage Conventional adjustable mortgage (ARM)
349308 Mortgage Other mortgage
349381 Mortgage Other mortgage
346889 Mortgage Conventional adjustable mortgage (ARM)
349500 Mortgage Other mortgage
349489 Mortgage Conventional fixed mortgage
349519 Mortgage Other mortgage
348791 Mortgage FHA mortgage
350361 Mortgage Conventional adjustable mortgage (ARM)
349627 Mortgage Conventional fixed mortgage
350018 Mortgage Second mortgage
350020 Mortgage Other mortgage
348348 Mortgage Other mortgage
348842 Mortgage Other mortgage
349366 Mortgage Other mortgage
346888 Mortgage Other mortgage
348714 Mortgage Other mortgage
350040 Mortgage Other mortgage
349761 Mortgage FHA mortgage
348774 Mortgage Other mortgage
Page 118 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 84118 Web 03/11/2013 03/12/2013
Settlement process and costs 27455 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 21048 Fax 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 54729 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 85251 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 30291 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 30904 Phone 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 86326 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 33032 Web 03/11/2013 03/22/2013
Loan modification,collection,foreclosure 92881 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 20830 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 33905 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 17901 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 08723 Postal mail 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 10462 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 19720 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 85268 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 48382 Fax 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 32208 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 30144 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 91906 Postal mail 03/11/2013 03/13/2013
Page 119 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Flagstar Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
Seterus Closed with explanation Yes
JPMorgan Chase In progress Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Ocwen In progress Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
Citibank In progress Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America In progress Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
EverBank In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Citibank Closed with explanation Yes
Page 120 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
348150 Mortgage Other mortgage
349495 Mortgage Other mortgage
349651 Mortgage Conventional fixed mortgage
346890 Mortgage Other mortgage
349255 Mortgage Other mortgage
350047 Mortgage Home equity loan or line of credit
350017 Mortgage Other mortgage
349826 Mortgage FHA mortgage
349647 Mortgage FHA mortgage
349429 Mortgage FHA mortgage
349380 Mortgage Other mortgage
349950 Mortgage FHA mortgage
349231 Mortgage Conventional fixed mortgage
349516 Mortgage Conventional fixed mortgage
349507 Mortgage Other mortgage
349698 Mortgage FHA mortgage
349891 Mortgage Other mortgage
349926 Mortgage Conventional adjustable mortgage (ARM)
349648 Mortgage Other mortgage
350019 Mortgage Other mortgage
349882 Mortgage Other mortgage
Page 121 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 77493 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 43219 Phone 03/11/2013 03/13/2013
Settlement process and costs 91107 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 94513 Referral 03/11/2013 03/12/2013
Application, originator, mortgage broker 80910 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 08805 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 08226 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 85283 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 14572 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 44223 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 06824 Referral 03/11/2013 03/12/2013
Credit decision / Underwriting 89135 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 02889 Phone 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 91604 Web 03/11/2013 03/13/2013
Application, originator, mortgage broker 47122 Phone 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 11208 Phone 03/11/2013 03/12/2013
Settlement process and costs 23235 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 55082 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 32064 Postal mail 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 30115 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 36064 Referral 03/11/2013 03/13/2013
Page 122 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Nationstar Mortgage In progress Yes
Flagstar Bank In progress Yes
First Tennessee Bank Closed with explanation Yes
Prudent Law Group Untimely response No
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Citibank In progress Yes
PNC Bank In progress Yes
Bank of America Closed Yes
Metropolitan Home Mortgage, Inc. Untimely response No
RBS Citizens Closed with explanation Yes
EverBank In progress Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America In progress Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 123 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
348796 Mortgage Other mortgage
348322 Mortgage Conventional fixed mortgage
349945 Mortgage Conventional fixed mortgage
349847 Mortgage Conventional fixed mortgage
349484 Mortgage Conventional fixed mortgage
349811 Mortgage Conventional adjustable mortgage (ARM)
348807 Mortgage Other mortgage
349573 Mortgage Other mortgage
348401 Mortgage Conventional fixed mortgage
348801 Mortgage Other mortgage
349200 Mortgage Conventional fixed mortgage
350362 Mortgage Other mortgage
346887 Mortgage Other mortgage
350022 Mortgage Other mortgage
349933 Mortgage Conventional fixed mortgage
348755 Mortgage Conventional fixed mortgage
349140 Mortgage VA mortgage
349816 Mortgage Conventional fixed mortgage
348854 Mortgage Other mortgage
349839 Mortgage Conventional fixed mortgage
349719 Mortgage Conventional fixed mortgage
Page 124 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 30506 Referral 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 01824 Web 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 27608 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 91377 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 97459 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 90019 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 30326 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 91935 Phone 03/11/2013 03/13/2013
Credit decision / Underwriting 18058 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 18322 Fax 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 46538 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 92660 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 44012 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 34953 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 03824 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 21206 Phone 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 34714 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 30012 Phone 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 33134 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 51351 Phone 03/11/2013 03/12/2013
Application, originator, mortgage broker 18058 Web 03/11/2013 03/12/2013
Page 125 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo In progress Yes
Sovereign Bank Closed Yes Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
SN SERVICING CORPORATION Closed with explanation Yes
Citibank Closed with monetary relief Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Bank of America In progress Yes
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Capital One In progress Yes
Wells Fargo In progress Yes
Bank of America In progress Yes
Ocwen Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
Bank of America In progress Yes
Page 126 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
348152 Mortgage Other mortgage
349852 Mortgage Other mortgage
349512 Mortgage Other mortgage
348721 Mortgage Conventional fixed mortgage
349942 Mortgage Conventional adjustable mortgage (ARM)
349379 Mortgage Other mortgage
349723 Mortgage Other mortgage
349938 Mortgage Conventional fixed mortgage
348764 Mortgage Conventional fixed mortgage
350079 Mortgage Other mortgage
349863 Mortgage Conventional fixed mortgage
349161 Mortgage Home equity loan or line of credit
349055 Mortgage Other mortgage
348841 Mortgage Conventional fixed mortgage
350350 Mortgage Conventional fixed mortgage
349658 Mortgage Other mortgage
349778 Mortgage Other mortgage
346977 Mortgage Conventional fixed mortgage
350028 Mortgage Other mortgage
349206 Mortgage Conventional adjustable mortgage (ARM)
349831 Mortgage FHA mortgage
Page 127 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 92128 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 34787 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 21043 Phone 03/11/2013 03/22/2013
Loan servicing, payments, escrow account 21108 Web 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 96720 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 21208 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 93117 Fax 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 23451 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 87042 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 80831 Referral 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 92307 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 33338 Web 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 86336 Postal mail 03/11/2013 03/12/2013
Application, originator, mortgage broker 98002 Referral 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 97543 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 32909 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 91387 Phone 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 98258 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 11704 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 11575 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 46168 Web 03/11/2013 03/12/2013
Page 128 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Select Portfolio Servicing, Inc Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed Yes Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with monetary relief Yes
Green Tree Servicing, LLC In progress Yes
JPMorgan Chase In progress Yes
Dovenmuehle Mortgage Inc. Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo In progress Yes
Navy FCU Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Specialized Loan Servicing LLC In progress Yes
Bank of America Closed with explanation Yes
Page 129 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
348726 Mortgage Other mortgage
348821 Mortgage Conventional adjustable mortgage (ARM)
348772 Mortgage Conventional fixed mortgage
349697 Mortgage Other mortgage
349771 Mortgage Conventional fixed mortgage
349492 Mortgage Other mortgage
349577 Mortgage Conventional fixed mortgage
349646 Mortgage Conventional adjustable mortgage (ARM)
349720 Mortgage Conventional fixed mortgage
348806 Mortgage Other mortgage
349362 Mortgage Other mortgage
349375 Mortgage Other mortgage
350035 Mortgage Other mortgage
349013 Mortgage FHA mortgage
350030 Mortgage Other mortgage
349467 Mortgage Other mortgage
348146 Mortgage Other mortgage
348731 Mortgage Conventional fixed mortgage
349785 Mortgage FHA mortgage
349424 Mortgage Other mortgage
349946 Mortgage Conventional fixed mortgage
Page 130 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 91335 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 30188 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 98607 Web 03/11/2013 03/13/2013
Settlement process and costs 20148 Web 03/11/2013 03/12/2013
Application, originator, mortgage broker 11249 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 02481 Postal mail 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 92707 Phone 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 22301 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 98027 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 33169 Referral 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 97298 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 11373 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 33310 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 65202 Web 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 29148 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 33029 Fax 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 92661 Referral 03/11/2013 03/14/2013
Loan servicing, payments, escrow account 32250 Web 03/11/2013 03/12/2013
Credit decision / Underwriting 30213 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 91791 Fax 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 17602 Web 03/11/2013 03/12/2013
Page 131 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Arvest Bank Closed with explanation Yes
Select Portfolio Servicing, Inc In progress Yes
Homeward Residential Closed with explanation Yes Yes
SunTrust Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
RBS Citizens Closed with explanation Yes Yes
Provident Funding Closed with monetary relief Yes
Wells Fargo In progress Yes
Sovereign Bank Closed Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed Yes
Wells Fargo In progress Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
BankUnited Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo In progress Yes
Flagstar Bank Closed with explanation Yes
Wells Fargo In progress Yes
Page 132 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
348138 Mortgage Conventional fixed mortgage
349906 Mortgage Other mortgage
348856 Mortgage Conventional fixed mortgage
350013 Mortgage Other mortgage
349566 Mortgage Home equity loan or line of credit
348871 Mortgage Other mortgage
349195 Mortgage Conventional fixed mortgage
349757 Mortgage Conventional fixed mortgage
348793 Mortgage Other mortgage
349732 Mortgage Conventional adjustable mortgage (ARM)
348832 Mortgage Other mortgage
348819 Mortgage Conventional adjustable mortgage (ARM)
348153 Mortgage Other mortgage
348795 Mortgage Other mortgage
349629 Mortgage Conventional fixed mortgage
349860 Mortgage Conventional fixed mortgage
346867 Mortgage Other mortgage
349856 Mortgage Conventional fixed mortgage
349841 Mortgage Conventional fixed mortgage
348797 Mortgage Other mortgage
349754 Mortgage Conventional fixed mortgage
Page 133 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 98407 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 23462 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 85051 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 02302 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 53210 Phone 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 06810 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 12206 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 93611 Phone 03/11/2013 03/13/2013
Loan servicing, payments, escrow account 27006 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 44685 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 11570 Postal mail 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 29910 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 58078 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 91411 Referral 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 96746 Web 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 21903 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 33409 Referral 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 11213 Web 03/11/2013 03/12/2013
Loan servicing, payments, escrow account 28532 Web 03/11/2013 03/12/2013
Loan modification,collection,foreclosure 92647 Referral 03/11/2013 03/13/2013
Loan modification,collection,foreclosure 22042 Phone 03/11/2013 03/12/2013
Page 134 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Homeward Residential Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank In progress Yes
JPMorgan Chase In progress Yes
Ocwen In progress Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Citibank In progress Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
PNC Bank In progress Yes
Flagstar Bank In progress Yes
Capital One Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America In progress Yes
Bank of America In progress Yes
Page 135 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
348103 Mortgage FHA mortgage
348128 Mortgage Other mortgage
348092 Mortgage Conventional fixed mortgage
347011 Mortgage Conventional fixed mortgage
348087 Mortgage FHA mortgage
348091 Mortgage VA mortgage
346995 Mortgage Other mortgage
348114 Mortgage Home equity loan or line of credit
348113 Mortgage FHA mortgage
348089 Mortgage Home equity loan or line of credit
348121 Mortgage Conventional fixed mortgage
347051 Mortgage Other mortgage
348112 Mortgage Conventional fixed mortgage
348667 Mortgage Other mortgage
348120 Mortgage Conventional fixed mortgage
348108 Mortgage Conventional fixed mortgage
348059 Mortgage Conventional adjustable mortgage (ARM)
348007 Mortgage FHA mortgage
348039 Mortgage Other mortgage
348067 Mortgage Conventional adjustable mortgage (ARM)
348061 Mortgage Other mortgage
Page 136 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Credit decision / Underwriting 33759 Web 03/10/2013 03/13/2013
Loan servicing, payments, escrow account 39532 Web 03/10/2013 03/13/2013
Loan servicing, payments, escrow account 28768 Web 03/10/2013 03/13/2013
Loan modification,collection,foreclosure 96815 Web 03/10/2013 03/13/2013
Loan modification,collection,foreclosure 07825 Web 03/10/2013 03/13/2013
Loan servicing, payments, escrow account 85935 Web 03/10/2013 03/13/2013
Application, originator, mortgage broker 98126 Web 03/10/2013 03/13/2013
Loan modification,collection,foreclosure 60640 Web 03/10/2013 03/13/2013
Loan servicing, payments, escrow account 65809 Web 03/10/2013 03/13/2013
Loan servicing, payments, escrow account 33138 Web 03/10/2013 03/13/2013
Loan servicing, payments, escrow account 53018 Web 03/10/2013 03/13/2013
Loan modification,collection,foreclosure 89115 Web 03/10/2013 03/13/2013
Settlement process and costs 11422 Web 03/10/2013 03/13/2013
Loan modification,collection,foreclosure 33326 Web 03/10/2013 03/13/2013
Settlement process and costs 60005 Web 03/10/2013 03/13/2013
Loan modification,collection,foreclosure 07032 Web 03/10/2013 03/13/2013
Loan modification,collection,foreclosure 64109 Web 03/09/2013 03/11/2013
Credit decision / Underwriting 32778 Web 03/09/2013 03/11/2013
Loan servicing, payments, escrow account 07728 Postal mail 03/09/2013 03/11/2013
Loan servicing, payments, escrow account 20603 Web 03/09/2013 03/11/2013
Loan modification,collection,foreclosure 94577 Web 03/09/2013 03/11/2013
Page 137 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes
SN SERVICING CORPORATION Closed with explanation Yes
Bank of America In progress Yes
Wells Fargo In progress Yes
Dovenmuehle Mortgage Inc. Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Bank of America In progress Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with non-monetary relief Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America In progress Yes
Ocwen Closed with explanation Yes
Page 138 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
348036 Mortgage FHA mortgage
348062 Mortgage Conventional fixed mortgage
348057 Mortgage Home equity loan or line of credit
347972 Mortgage Conventional adjustable mortgage (ARM)
348022 Mortgage Conventional fixed mortgage
348025 Mortgage Conventional fixed mortgage
348076 Mortgage Conventional adjustable mortgage (ARM)
348077 Mortgage Conventional fixed mortgage
348046 Mortgage Conventional fixed mortgage
346876 Mortgage Other mortgage
348012 Mortgage Other mortgage
346868 Mortgage Home equity loan or line of credit
348050 Mortgage Conventional adjustable mortgage (ARM)
347947 Mortgage FHA mortgage
347949 Mortgage Conventional fixed mortgage
348075 Mortgage Conventional adjustable mortgage (ARM)
348080 Mortgage Conventional fixed mortgage
348052 Mortgage Other mortgage
347923 Mortgage Conventional fixed mortgage
346359 Mortgage Second mortgage
347231 Mortgage Other mortgage
Page 139 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 99202 Web 03/09/2013 03/11/2013
Loan modification,collection,foreclosure 93444 Web 03/09/2013 03/11/2013
Loan servicing, payments, escrow account 91750 Web 03/09/2013 03/11/2013
Loan servicing, payments, escrow account 89139 Web 03/09/2013 03/11/2013
Loan modification,collection,foreclosure 95136 Web 03/09/2013 03/11/2013
Settlement process and costs 95917 Web 03/09/2013 03/11/2013
Loan modification,collection,foreclosure 28117 Web 03/09/2013 03/11/2013
Application, originator, mortgage broker 02171 Web 03/09/2013 03/11/2013
Credit decision / Underwriting 60471 Web 03/09/2013 03/11/2013
Loan modification,collection,foreclosure 30041 Postal mail 03/09/2013 03/11/2013
Loan modification,collection,foreclosure 94598 Postal mail 03/09/2013 03/11/2013
Application, originator, mortgage broker 91356 Postal mail 03/09/2013 03/11/2013
Application, originator, mortgage broker 07093 Web 03/09/2013 03/11/2013
Settlement process and costs 32433 Web 03/09/2013 03/11/2013
Loan servicing, payments, escrow account 86301 Web 03/09/2013 03/11/2013
Application, originator, mortgage broker 78732 Web 03/09/2013 03/11/2013
Loan servicing, payments, escrow account 18976 Web 03/09/2013 03/11/2013
Loan modification,collection,foreclosure 94598 Postal mail 03/09/2013 03/11/2013
Application, originator, mortgage broker 30528 Web 03/08/2013 03/13/2013
Application, originator, mortgage broker 11756 Postal mail 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 20132 Fax 03/08/2013 03/11/2013
Page 140 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Capital One In progress Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
TD Bank Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
Page 141 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
346957 Mortgage Other mortgage
347345 Mortgage Other mortgage
347811 Mortgage VA mortgage
347730 Mortgage FHA mortgage
346807 Mortgage Conventional fixed mortgage
347580 Mortgage Conventional adjustable mortgage (ARM)
348027 Mortgage Other mortgage
346365 Mortgage FHA mortgage
346898 Mortgage Other mortgage
346969 Mortgage Other mortgage
348021 Mortgage Other mortgage
346463 Mortgage Conventional fixed mortgage
346927 Mortgage Other mortgage
347033 Mortgage Other mortgage
346915 Mortgage Other mortgage
347802 Mortgage Conventional fixed mortgage
346194 Mortgage Other mortgage
346980 Mortgage Conventional adjustable mortgage (ARM)
346968 Mortgage Other mortgage
347854 Mortgage Conventional fixed mortgage
346903 Mortgage Other mortgage
Page 142 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 27614 Referral 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 08203 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 01463 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 60620 Web 03/08/2013 03/08/2013
Application, originator, mortgage broker 70809 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 85382 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure Referral 03/08/2013 03/11/2013
Application, originator, mortgage broker 75243 Web 03/08/2013 03/08/2013
Loan servicing, payments, escrow account 11576 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 33165 Referral 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 32765 Referral 03/08/2013 03/11/2013
Application, originator, mortgage broker 95678 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 89451 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 19365 Web 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 32713 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 43202 Phone 03/08/2013 03/11/2013
Application, originator, mortgage broker 08527 Web 03/08/2013 03/08/2013
Loan servicing, payments, escrow account 90230 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 11729 Referral 03/08/2013 03/13/2013
Loan servicing, payments, escrow account 11208 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 33040 Referral 03/08/2013 03/11/2013
Page 143 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
New York Community Bank Closed with explanation Yes
TD Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Citibank In progress Yes
Quicken Loans Closed with explanation Yes Yes
Wells Fargo In progress Yes
Wells Fargo In progress Yes
EverBank In progress Yes
Wells Fargo Closed with explanation Yes
Charles Schwab Bank Closed Yes Yes
Wells Fargo Closed with explanation Yes Yes
JPMorgan Chase Closed with non-monetary relief Yes
EverBank In progress Yes
Citibank Closed with explanation Yes
Bank of America In progress Yes
HSBC Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Bank of America In progress Yes
Page 144 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
345056 Mortgage Home equity loan or line of credit
348697 Mortgage Other mortgage
346486 Mortgage Other mortgage
346451 Mortgage Home equity loan or line of credit
347073 Mortgage Home equity loan or line of credit
347566 Mortgage Other mortgage
347595 Mortgage FHA mortgage
347545 Mortgage Conventional fixed mortgage
347884 Mortgage Conventional fixed mortgage
347897 Mortgage Conventional fixed mortgage
346189 Mortgage Other mortgage
347474 Mortgage Conventional fixed mortgage
347367 Mortgage Other mortgage
347369 Mortgage Other mortgage
346956 Mortgage Other mortgage
347600 Mortgage Conventional fixed mortgage
347373 Mortgage Other mortgage
347940 Mortgage Conventional adjustable mortgage (ARM)
348215 Mortgage Other mortgage
347340 Mortgage Other mortgage
347885 Mortgage FHA mortgage
Page 145 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 85373 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 11412 Referral 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 66104 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 33177 Web 03/08/2013 03/11/2013
Application, originator, mortgage broker Postal mail 03/08/2013 03/08/2013
Loan servicing, payments, escrow account 97220 Phone 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 64504 Web 03/08/2013 03/08/2013
Application, originator, mortgage broker 77057 Web 03/08/2013 03/08/2013
Loan servicing, payments, escrow account 33952 Web 03/08/2013 03/11/2013
Application, originator, mortgage broker 95926 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 98119 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 44121 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 94920 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 95492 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 93626 Referral 03/08/2013 03/12/2013
Loan modification,collection,foreclosure 21666 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 27265 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 46064 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 20748 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure Referral 03/08/2013 03/11/2013
Credit decision / Underwriting 87110 Web 03/08/2013 03/11/2013
Page 146 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
BBVA Compass In progress Yes
Wells Fargo In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Seterus Closed with explanation Yes
Bank of America Closed with explanation Yes
BBVA Compass In progress Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Page 147 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
347939 Mortgage VA mortgage
346948 Mortgage Other mortgage
346922 Mortgage Other mortgage
346929 Mortgage Other mortgage
346932 Mortgage Other mortgage
346981 Mortgage Conventional adjustable mortgage (ARM)
346943 Mortgage Other mortgage
345053 Mortgage Other mortgage
347880 Mortgage Conventional fixed mortgage
346467 Mortgage Conventional fixed mortgage
348259 Mortgage Other mortgage
347205 Mortgage Conventional fixed mortgage
347911 Mortgage FHA mortgage
346429 Mortgage Conventional fixed mortgage
345059 Mortgage Second mortgage
347920 Mortgage Other mortgage
347510 Mortgage FHA mortgage
346928 Mortgage Other mortgage
347093 Mortgage Conventional fixed mortgage
348481 Mortgage Other mortgage
347363 Mortgage Other mortgage
Page 148 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 98501 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 37920 Referral 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 19551 Referral 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 33196 Referral 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 19465 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 90230 Phone 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 75402 Referral 03/08/2013 03/12/2013
Loan modification,collection,foreclosure 11210 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 22209 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 16354 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 20904 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 35215 Web 03/08/2013 03/08/2013
Loan servicing, payments, escrow account 17368 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 60525 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 27513 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure Referral 03/08/2013 03/24/2013
Loan servicing, payments, escrow account 89122 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 33321 Referral 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 19810 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 92505 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 76017 Referral 03/08/2013 03/11/2013
Page 149 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Sovereign Bank In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Homeward Residential Closed with explanation Yes
EverBank In progress Yes
PNC Bank In progress Yes
Loan Care Closed with explanation No Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
OneWest Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp In progress Yes
Page 150 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
348011 Mortgage Conventional adjustable mortgage (ARM)
347268 Mortgage Conventional fixed mortgage
347632 Mortgage Other mortgage
347882 Mortgage Other mortgage
346895 Mortgage Conventional adjustable mortgage (ARM)
347380 Mortgage Other mortgage
347374 Mortgage Other mortgage
346953 Mortgage Other mortgage
347434 Mortgage Conventional fixed mortgage
347361 Mortgage Other mortgage
346213 Mortgage Other mortgage
347564 Mortgage Other mortgage
347907 Mortgage FHA mortgage
346456 Mortgage Home equity loan or line of credit
347934 Mortgage Conventional fixed mortgage
347339 Mortgage Home equity loan or line of credit
347282 Mortgage Conventional fixed mortgage
345141 Mortgage Conventional fixed mortgage
346884 Mortgage Other mortgage
348327 Mortgage Other mortgage
346510 Mortgage Conventional adjustable mortgage (ARM)
Page 151 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 95336 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 94506 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 34953 Phone 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 94538 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 89123 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 21793 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 30603 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 74137 Referral 03/08/2013 03/12/2013
Loan modification,collection,foreclosure 92506 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 91724 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 32907 Postal mail 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 21225 Postal mail 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 02026 Web 03/08/2013 03/11/2013
Settlement process and costs 32817 Web 03/08/2013 03/08/2013
Loan servicing, payments, escrow account 94520 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 84770 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 95695 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 85206 Referral 03/08/2013 03/12/2013
Loan modification,collection,foreclosure 97009 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 21202 Phone 03/08/2013 03/12/2013
Page 152 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
U.S. Bancorp Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
HSBC Closed with explanation Yes
Webster Bank Closed with explanation Yes
Select Portfolio Servicing, Inc In progress Yes
Select Portfolio Servicing, Inc In progress Yes
HSBC Closed with explanation Yes
Pacific Union Financial, LLC Closed with explanation Yes
BMO Harris In progress Yes
JPMorgan Chase In progress Yes
RBS Citizens Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bogman, Inc Closed with explanation Yes
Page 153 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
347337 Mortgage Other mortgage
347294 Mortgage Conventional fixed mortgage
347356 Mortgage Other mortgage
347336 Mortgage Other mortgage
346963 Mortgage Second mortgage
346919 Mortgage Other mortgage
347378 Mortgage Other mortgage
346908 Mortgage Other mortgage
346935 Mortgage Other mortgage
347776 Mortgage Conventional adjustable mortgage (ARM)
346883 Mortgage Other mortgage
345054 Mortgage Other mortgage
346252 Mortgage Conventional fixed mortgage
346777 Mortgage Conventional fixed mortgage
347316 Mortgage Conventional fixed mortgage
347878 Mortgage Conventional fixed mortgage
347687 Mortgage Conventional fixed mortgage
347719 Mortgage FHA mortgage
348310 Mortgage Other mortgage
347449 Mortgage Conventional fixed mortgage
347914 Mortgage Other mortgage
Page 154 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 33141 Referral 03/08/2013 03/11/2013
Application, originator, mortgage broker 34990 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 92822 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 18018 Referral 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 53119 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 98903 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 92320 Referral 03/08/2013 03/12/2013
Loan servicing, payments, escrow account 77802 Referral 03/08/2013 03/11/2013
Settlement process and costs 76904 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 85304 Referral 03/08/2013 03/12/2013
Loan modification,collection,foreclosure 11701 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 06111 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 98109 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 32780 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 02562 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 91411 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 03825 Phone 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 75154 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 06606 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 80540 Web 03/08/2013 03/11/2013
Page 155 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
MetLife Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Green Tree Servicing, LLC Closed with explanation Yes
Ocwen In progress Yes
Page 156 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
347869 Mortgage Conventional fixed mortgage
347045 Mortgage Conventional adjustable mortgage (ARM)
346880 Mortgage Other mortgage
347440 Mortgage FHA mortgage
347371 Mortgage Other mortgage
347630 Mortgage Conventional fixed mortgage
346190 Mortgage Conventional adjustable mortgage (ARM)
345057 Mortgage Conventional adjustable mortgage (ARM)
346779 Mortgage Other mortgage
347080 Mortgage Conventional adjustable mortgage (ARM)
347391 Mortgage Conventional fixed mortgage
346346 Mortgage Conventional adjustable mortgage (ARM)
347346 Mortgage Other mortgage
347926 Mortgage Conventional fixed mortgage
347749 Mortgage VA mortgage
346363 Mortgage Conventional fixed mortgage
347386 Mortgage Other mortgage
346907 Mortgage Other mortgage
346945 Mortgage Other mortgage
347341 Mortgage Other mortgage
346839 Mortgage Conventional fixed mortgage
Page 157 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 80110 Web 03/08/2013 03/11/2013
Credit decision / Underwriting 48170 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 43065 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 46176 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 98467 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 34209 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 22003 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 94513 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 48382 Fax 03/08/2013 03/13/2013
Settlement process and costs 37205 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 91306 Web 03/08/2013 03/08/2013
Loan servicing, payments, escrow account 06513 Fax 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 34982 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 33330 Web 03/08/2013 03/11/2013
Settlement process and costs 29229 Web 03/08/2013 03/11/2013
Application, originator, mortgage broker 20015 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 95136 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 18707 Referral 03/08/2013 03/12/2013
Loan modification,collection,foreclosure 53074 Referral 03/08/2013 03/12/2013
Loan modification,collection,foreclosure 60618 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 28403 Phone 03/08/2013 03/11/2013
Page 158 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Green Tree Servicing, LLC Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PNC Bank In progress Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo In progress Yes
Selene Finance Closed with explanation Yes
PNC Bank In progress Yes
OneWest Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
TD Bank Closed with explanation Yes
HSBC Closed with explanation Yes Yes
Wells Fargo In progress Yes
American Financial Resources, Inc. Closed with explanation Yes
Citibank Closed with explanation Yes
RBS Citizens Closed with monetary relief Yes
Ocwen In progress Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 159 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
347382 Mortgage Other mortgage
347376 Mortgage Other mortgage
346812 Mortgage VA mortgage
347331 Mortgage Other mortgage
348005 Mortgage Other mortgage
347260 Mortgage Conventional fixed mortgage
344976 Mortgage Other mortgage
347009 Mortgage Conventional fixed mortgage
345047 Mortgage Other mortgage
348337 Mortgage Other mortgage
348695 Mortgage Conventional fixed mortgage
347640 Mortgage FHA mortgage
348689 Mortgage Other mortgage
347872 Mortgage Home equity loan or line of credit
347360 Mortgage Other mortgage
345051 Mortgage Other mortgage
345062 Mortgage Other mortgage
345065 Mortgage Other mortgage
345058 Mortgage Other mortgage
347107 Mortgage Conventional fixed mortgage
347366 Mortgage Other mortgage
Page 160 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 93422 Referral 03/08/2013 03/11/2013
Other 24014 Referral 03/08/2013 03/11/2013
Credit decision / Underwriting 48162 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 93274 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 98629 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 80014 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 48382 Fax 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 31406 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 90025 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 73439 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 92677 Web 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 32444 Web 03/08/2013 03/08/2013
Loan modification,collection,foreclosure 66614 Referral 03/08/2013 03/11/2013
Loan servicing, payments, escrow account 22901 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 95942 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 60409 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 32712 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 03053 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 98070 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 34203 Phone 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 37129 Referral 03/08/2013 03/11/2013
Page 161 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
Mortgage Investors Corporation In progress Yes
JPMorgan Chase Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Citibank Closed with explanation Yes
Provident Funding Closed with explanation Yes
Nationstar Mortgage In progress Yes
U.S. Bancorp In progress Yes
Bank of the West Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Bank of America In progress Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Citibank Closed with monetary relief Yes
PNC Bank In progress Yes
JPMorgan Chase Closed with explanation Yes
Page 162 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
347263 Mortgage FHA mortgage
347843 Mortgage Other mortgage
345052 Mortgage Other mortgage
347781 Mortgage Conventional adjustable mortgage (ARM)
348315 Mortgage Other mortgage
347879 Mortgage Other mortgage
347384 Mortgage Other mortgage
344975 Mortgage Other mortgage
346848 Mortgage Other mortgage
346421 Mortgage Other mortgage
347349 Mortgage Other mortgage
347516 Mortgage Conventional fixed mortgage
346902 Mortgage VA mortgage
345061 Mortgage Other mortgage
345171 Mortgage Conventional fixed mortgage
345600 Mortgage Conventional adjustable mortgage (ARM)
346106 Mortgage Other mortgage
346110 Mortgage Other mortgage
346528 Mortgage Conventional fixed mortgage
345575 Mortgage Conventional adjustable mortgage (ARM)
346103 Mortgage Other mortgage
Page 163 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 75075 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 48168 Postal mail 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 63120 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 53142 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 60652 Referral 03/08/2013 03/11/2013
Credit decision / Underwriting 41097 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 37064 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 48382 Fax 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 28405 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 07747 Web 03/08/2013 03/08/2013
Loan servicing, payments, escrow account Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 48188 Web 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 81152 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 34983 Referral 03/08/2013 03/11/2013
Loan modification,collection,foreclosure 26034 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 33027 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 63376 Referral 03/07/2013 03/11/2013
Settlement process and costs 11577 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 11791 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 30281 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 55431 Referral 03/07/2013 03/11/2013
Page 164 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank Closed with explanation Yes
PHH Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Bank of America Closed with explanation Yes
Bayview Loan Servicing, LLC In progress Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Homeward Residential Closed with explanation Yes
Ocwen In progress Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes Yes
Valley National Bank Closed Yes
Quicken Loans In progress Yes
JPMorgan Chase In progress Yes
Seterus Closed with explanation Yes Yes
Page 165 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
346104 Mortgage Other mortgage
346116 Mortgage Home equity loan or line of credit
345120 Mortgage Conventional fixed mortgage
345729 Mortgage Conventional adjustable mortgage (ARM)
345537 Mortgage Conventional fixed mortgage
345572 Mortgage FHA mortgage
345076 Mortgage Other mortgage
345564 Mortgage Conventional fixed mortgage
346145 Mortgage Conventional fixed mortgage
345506 Mortgage Other mortgage
346115 Mortgage Other mortgage
345420 Mortgage Conventional fixed mortgage
346075 Mortgage Other mortgage
346183 Mortgage Conventional fixed mortgage
345538 Mortgage Other mortgage
346021 Mortgage Conventional fixed mortgage
345366 Mortgage Other mortgage
345202 Mortgage Other mortgage
346127 Mortgage Other mortgage
346172 Mortgage Conventional fixed mortgage
346123 Mortgage Other mortgage
Page 166 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 30263 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 30308 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 30052 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 24472 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 53211 Phone 03/07/2013 03/07/2013
Loan servicing, payments, escrow account 32901 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 30213 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 20854 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 95350 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 33028 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 03042 Referral 03/07/2013 03/11/2013
Credit decision / Underwriting 30066 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 15120 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 89044 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 98058 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 92728 Web 03/07/2013 03/08/2013
Application, originator, mortgage broker 35211 Postal mail 03/07/2013 03/25/2013
Loan modification,collection,foreclosure 95354 Postal mail 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 08618 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 30058 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 03276 Referral 03/07/2013 03/11/2013
Page 167 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes Yes
PNC Bank In progress Yes
PHH Mortgage Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Residential Credit Solutions Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Residential Credit Solutions Closed with explanation Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Page 168 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
345278 Mortgage Other mortgage
343397 Mortgage Other mortgage
344959 Mortgage Other mortgage
343412 Mortgage Other mortgage
345500 Mortgage Other mortgage
346135 Mortgage Other mortgage
344584 Mortgage Conventional fixed mortgage
345040 Mortgage Other mortgage
346156 Mortgage Other mortgage
345086 Mortgage Other mortgage
345470 Mortgage Other mortgage
345948 Mortgage Conventional adjustable mortgage (ARM)
345242 Mortgage Conventional fixed mortgage
345530 Mortgage Other mortgage
346739 Mortgage Other mortgage
344306 Mortgage Other mortgage
345100 Mortgage Other mortgage
346231 Mortgage Other mortgage
346126 Mortgage Other mortgage
345535 Mortgage Other mortgage
346119 Mortgage Other mortgage
Page 169 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 72046 Referral 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 20639 Postal mail 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 10512 Postal mail 03/07/2013 03/08/2013
Other 92078 Postal mail 03/07/2013 03/12/2013
Loan modification,collection,foreclosure 08015 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 08010 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 90717 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 02050 Fax 03/07/2013 03/11/2013
Loan modification,collection,foreclosure Fax 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 98029 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 76137 Referral 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 38109 Phone 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 55432 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 20774 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 32908 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 95240 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 18210 Referral 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 92008 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 08822 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 95823 Referral 03/07/2013 03/11/2013
Application, originator, mortgage broker 78756 Referral 03/07/2013 03/11/2013
Page 170 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PHH Mortgage Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
EverBank In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Bank of America In progress Yes
Flagstar Bank Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Stearns Lending Closed with non-monetary relief Yes Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PNC Bank In progress Yes
Union Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Citibank Closed with explanation Yes
Page 171 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
345874 Mortgage Home equity loan or line of credit
345909 Mortgage Other mortgage
346031 Mortgage Conventional fixed mortgage
345152 Mortgage Other mortgage
346144 Mortgage Other mortgage
346006 Mortgage Conventional fixed mortgage
345026 Mortgage Conventional fixed mortgage
346096 Mortgage Other mortgage
345827 Mortgage Conventional adjustable mortgage (ARM)
345518 Mortgage Other mortgage
346089 Mortgage Other mortgage
345016 Mortgage Conventional fixed mortgage
344995 Mortgage Home equity loan or line of credit
345091 Mortgage Home equity loan or line of credit
346083 Mortgage Other mortgage
344401 Mortgage Other mortgage
345643 Mortgage Conventional fixed mortgage
345501 Mortgage Other mortgage
345084 Mortgage Other mortgage
345105 Mortgage Other mortgage
345937 Mortgage Conventional fixed mortgage
Page 172 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 17109 Phone 03/07/2013 03/08/2013
Other 30542 Postal mail 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 90026 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 33172 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 74821 Referral 03/07/2013 03/12/2013
Loan servicing, payments, escrow account 11422 Phone 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 43213 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 93901 Referral 03/07/2013 03/11/2013
Settlement process and costs 92401 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 54401 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 20601 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 93458 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 97266 Web 03/07/2013 03/11/2013
Application, originator, mortgage broker 68502 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 90018 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 78620 Postal mail 03/07/2013 03/07/2013
Loan servicing, payments, escrow account 75119 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 90291 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 78336 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 91604 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 48507 Web 03/07/2013 03/08/2013
Page 173 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Sovereign Bank Closed Yes
JPMorgan Chase Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
Homeward Residential Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Real Time Resolutions Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
GreenPlanet Servicing, LLC Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
UMB Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
Ocwen Closed with explanation Yes
OneWest Bank Closed with explanation Yes Yes
Carrington Mortgage Closed with explanation Yes Yes
Wells Fargo In progress Yes
HSBC Closed with explanation Yes
Page 174 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
346754 Mortgage Conventional fixed mortgage
345777 Mortgage Conventional fixed mortgage
345817 Mortgage Other mortgage
345799 Mortgage Conventional adjustable mortgage (ARM)
345129 Mortgage Home equity loan or line of credit
344627 Mortgage Other mortgage
346166 Mortgage Home equity loan or line of credit
345533 Mortgage Other mortgage
346179 Mortgage Conventional fixed mortgage
346114 Mortgage Other mortgage
345432 Mortgage Other mortgage
344543 Mortgage Conventional fixed mortgage
345622 Mortgage FHA mortgage
346170 Mortgage FHA mortgage
346130 Mortgage Other mortgage
346049 Mortgage Other mortgage
345352 Mortgage FHA mortgage
344309 Mortgage Other mortgage
345433 Mortgage Conventional fixed mortgage
345399 Mortgage Conventional fixed mortgage
346748 Mortgage Other mortgage
Page 175 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 98031 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 59860 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 90706 Phone 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 95070 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 60620 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 43076 Postal mail 03/07/2013 03/07/2013
Loan servicing, payments, escrow account 60014 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 94560 Referral 03/07/2013 03/14/2013
Loan servicing, payments, escrow account 86004 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 03109 Referral 03/07/2013 03/15/2013
Loan modification,collection,foreclosure 30054 Postal mail 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 07203 Phone 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 33612 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 22192 Web 03/07/2013 03/08/2013
Application, originator, mortgage broker 48371 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 60030 Referral 03/07/2013 03/08/2013
Application, originator, mortgage broker 33025 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 28803 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 44105 Web 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 32738 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 20744 Referral 03/07/2013 03/11/2013
Page 176 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America In progress Yes
Citibank Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Fifth Third Bank In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Capital One Closed with explanation Yes
PNC Bank Closed with explanation Yes
Citibank In progress Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
BMO Harris In progress Yes
Bank of America Closed with non-monetary relief Yes Yes
Bank of America Closed with non-monetary relief Yes
Fifth Third Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
Page 177 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
346120 Mortgage Other mortgage
346121 Mortgage Other mortgage
346111 Mortgage Other mortgage
345516 Mortgage Other mortgage
345735 Mortgage Home equity loan or line of credit
346073 Mortgage Other mortgage
345038 Mortgage Other mortgage
346078 Mortgage Other mortgage
346128 Mortgage Other mortgage
346147 Mortgage Home equity loan or line of credit
346084 Mortgage Other mortgage
346099 Mortgage Other mortgage
346091 Mortgage Other mortgage
345946 Mortgage Conventional fixed mortgage
346065 Mortgage Other mortgage
343398 Mortgage Other mortgage
345102 Mortgage Other mortgage
344297 Mortgage Conventional fixed mortgage
346134 Mortgage Other mortgage
344677 Mortgage Conventional fixed mortgage
346070 Mortgage Other mortgage
Page 178 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 08873 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 75232 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 91761 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 56364 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 08086 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 63121 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 91730 Referral 03/07/2013 03/12/2013
Loan modification,collection,foreclosure 43130 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 08753 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 18078 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 92620 Referral 03/07/2013 03/15/2013
Loan modification,collection,foreclosure 03234 Referral 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 94062 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 11427 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 20774 Referral 03/07/2013 03/11/2013
Other 89141 Postal mail 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 70360 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 90241 Web 03/07/2013 03/07/2013
Other 11101 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 44130 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 96792 Referral 03/07/2013 03/11/2013
Page 179 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
HSBC Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America In progress Yes
PHH Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with non-monetary relief Yes
Bank of America In progress Yes
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Select Portfolio Servicing, Inc In progress Yes
Flagstar Bank In progress Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
The Huntington National Bank In progress Yes
JPMorgan Chase Closed with explanation Yes
Page 180 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
346113 Mortgage Second mortgage
345089 Mortgage Other mortgage
346129 Mortgage Other mortgage
345732 Mortgage Conventional fixed mortgage
345109 Mortgage Other mortgage
345296 Mortgage FHA mortgage
343589 Mortgage Other mortgage
346136 Mortgage Other mortgage
345542 Mortgage FHA mortgage
344405 Mortgage Other mortgage
346167 Mortgage VA mortgage
346074 Mortgage Other mortgage
345626 Mortgage FHA mortgage
344715 Mortgage Other mortgage
346150 Mortgage Conventional fixed mortgage
345164 Mortgage Other mortgage
345845 Mortgage Conventional fixed mortgage
345479 Mortgage Other mortgage
345504 Mortgage Other mortgage
345106 Mortgage Other mortgage
345861 Mortgage Home equity loan or line of credit
Page 181 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 06248 Referral 03/07/2013 03/15/2013
Loan modification,collection,foreclosure 82070 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 24012 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 06903 Web 03/07/2013 03/08/2013
Other 30097 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 04043 Phone 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 20902 Fax 03/07/2013 03/07/2013
Loan servicing, payments, escrow account 07045 Referral 03/07/2013 03/15/2013
Loan modification,collection,foreclosure 27610 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 99577 Web 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 92223 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 55811 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 48170 Web 03/07/2013 03/08/2013
Application, originator, mortgage broker 29010 Postal mail 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 19033 Web 03/07/2013 03/08/2013
Application, originator, mortgage broker 48021 Postal mail 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 28203 Web 03/07/2013 03/08/2013
Other 30024 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 33607 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 19465 Referral 03/07/2013 03/11/2013
Application, originator, mortgage broker 90220 Web 03/07/2013 03/08/2013
Page 182 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo In progress Yes
Home Loan Center Inc f/k/a LendingTree Untimely response No
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
State Farm Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Loan Care Closed with explanation Yes
Resurgent Capital Services L.P. Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 183 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
345692 Mortgage Conventional adjustable mortgage (ARM)
345877 Mortgage Conventional fixed mortgage
345933 Mortgage Conventional fixed mortgage
345475 Mortgage Conventional fixed mortgage
346061 Mortgage Conventional fixed mortgage
345496 Mortgage Other mortgage
346085 Mortgage Other mortgage
345509 Mortgage Other mortgage
345029 Mortgage Conventional adjustable mortgage (ARM)
344529 Mortgage Other mortgage
346054 Mortgage Other mortgage
345077 Mortgage Other mortgage
346051 Mortgage Conventional adjustable mortgage (ARM)
344376 Mortgage Other mortgage
346067 Mortgage Other mortgage
344363 Mortgage Conventional fixed mortgage
343396 Mortgage Other mortgage
345510 Mortgage Other mortgage
344305 Mortgage Conventional fixed mortgage
344315 Mortgage Conventional fixed mortgage
345994 Mortgage Other mortgage
Page 184 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 22193 Phone 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 20770 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 94606 Web 03/07/2013 03/08/2013
Credit decision / Underwriting 01887 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 93729 Phone 03/07/2013 03/11/2013
Other 90503 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 10977 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 53098 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 34480 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 30215 Postal mail 03/07/2013 03/07/2013
Credit decision / Underwriting 87002 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 92637 Referral 03/07/2013 03/13/2013
Credit decision / Underwriting 93940 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 48842 Postal mail 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 27615 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 60131 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 01550 Referral 03/07/2013 03/15/2013
Loan modification,collection,foreclosure 10706 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 48023 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 44142 Web 03/07/2013 03/07/2013
Other 34112 Postal mail 03/07/2013 03/11/2013
Page 185 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Sovereign Bank Closed Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
RBS Citizens In progress Yes
HSBC In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Ocwen Closed with non-monetary relief Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
Fifth Third Bank Closed with non-monetary relief Yes
JPMorgan Chase In progress Yes
Seterus Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Citibank Closed with explanation Yes
Flagstar Bank In progress Yes
Carrington Mortgage Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
Page 186 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
344541 Mortgage Conventional fixed mortgage
346526 Mortgage Other mortgage
344421 Mortgage Conventional fixed mortgage
345464 Mortgage FHA mortgage
344303 Mortgage Conventional fixed mortgage
346334 Mortgage Other mortgage
344302 Mortgage Conventional adjustable mortgage (ARM)
345166 Mortgage FHA mortgage
345529 Mortgage Other mortgage
345252 Mortgage Conventional fixed mortgage
346077 Mortgage Conventional adjustable mortgage (ARM)
344391 Mortgage Conventional adjustable mortgage (ARM)
343629 Mortgage Conventional fixed mortgage
345686 Mortgage Other mortgage
345375 Mortgage Other mortgage
345675 Mortgage Other mortgage
346186 Mortgage Conventional fixed mortgage
345490 Mortgage Conventional adjustable mortgage (ARM)
345621 Mortgage Conventional fixed mortgage
346357 Mortgage Other mortgage
346101 Mortgage Other mortgage
Page 187 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 12586 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 98502 Referral 03/07/2013 03/11/2013
Application, originator, mortgage broker 10548 Web 03/07/2013 03/07/2013
Loan servicing, payments, escrow account 73546 Phone 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 94521 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 30135 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 94582 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 20014 Phone 03/07/2013 03/07/2013
Loan servicing, payments, escrow account 98007 Referral 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 33134 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 23452 Referral 03/07/2013 03/11/2013
Application, originator, mortgage broker 04333 Referral 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 33026 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 07504 Postal mail 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 38654 Referral 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 93535 Phone 03/07/2013 03/07/2013
Loan servicing, payments, escrow account 91790 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 98391 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 02131 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 30135 Referral 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 03867 Referral 03/07/2013 03/11/2013
Page 188 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank Closed with explanation Yes
Citibank Closed with explanation Yes
Provident Funding Closed with monetary relief Yes
JPMorgan Chase In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
OneWest Bank Closed with non-monetary relief Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
JPMorgan Chase In progress Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed with explanation Yes
Citibank In progress Yes
Page 189 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
346100 Mortgage Other mortgage
345747 Mortgage Conventional fixed mortgage
345447 Mortgage Conventional fixed mortgage
345419 Mortgage Conventional fixed mortgage
346131 Mortgage Other mortgage
346534 Mortgage Other mortgage
345527 Mortgage Other mortgage
345534 Mortgage Other mortgage
344299 Mortgage Conventional fixed mortgage
345487 Mortgage Other mortgage
346094 Mortgage Other mortgage
346184 Mortgage FHA mortgage
345108 Mortgage Other mortgage
346071 Mortgage Other mortgage
346082 Mortgage Other mortgage
345679 Mortgage Other mortgage
345406 Mortgage Conventional adjustable mortgage (ARM)
343582 Mortgage Second mortgage
344350 Mortgage Conventional adjustable mortgage (ARM)
343457 Mortgage Other mortgage
342110 Mortgage Other mortgage
Page 190 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Settlement process and costs 20706 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 30024 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 21213 Web 03/07/2013 03/08/2013
Loan servicing, payments, escrow account 63021 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 19375 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 98387 Referral 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 96793 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 33187 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 27332 Web 03/07/2013 03/07/2013
Loan modification,collection,foreclosure 96814 Postal mail 03/07/2013 03/07/2013
Other 30340 Referral 03/07/2013 03/11/2013
Loan servicing, payments, escrow account 67218 Web 03/07/2013 03/18/2013
Loan modification,collection,foreclosure 78023 Referral 03/07/2013 03/11/2013
Loan modification,collection,foreclosure 06516 Referral 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 96766 Referral 03/07/2013 03/11/2013
Settlement process and costs 80015 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 94506 Web 03/07/2013 03/08/2013
Loan modification,collection,foreclosure 60067 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 92057 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 91730 Referral 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 07735 Postal mail 03/06/2013 03/06/2013
Page 191 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes Yes
PNC Bank In progress Yes
Wells Fargo Closed with explanation Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo In progress Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
Page 192 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
343985 Mortgage Conventional adjustable mortgage (ARM)
343927 Mortgage Conventional fixed mortgage
343769 Mortgage Conventional fixed mortgage
343745 Mortgage Conventional fixed mortgage
344021 Mortgage Conventional adjustable mortgage (ARM)
344150 Mortgage FHA mortgage
343507 Mortgage Other mortgage
344218 Mortgage Home equity loan or line of credit
344188 Mortgage Other mortgage
343015 Mortgage Other mortgage
343535 Mortgage Other mortgage
344095 Mortgage Conventional adjustable mortgage (ARM)
343483 Mortgage Other mortgage
343650 Mortgage Conventional fixed mortgage
344170 Mortgage Other mortgage
344658 Mortgage Other mortgage
343823 Mortgage Other mortgage
344224 Mortgage Other mortgage
344219 Mortgage Other mortgage
343846 Mortgage Conventional fixed mortgage
343952 Mortgage Conventional fixed mortgage
Page 193 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 11418 Web 03/06/2013 03/08/2013
Application, originator, mortgage broker 92108 Postal mail 03/06/2013 03/12/2013
Settlement process and costs 19018 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 29018 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 01050 Web 03/06/2013 03/11/2013
Loan modification,collection,foreclosure 78251 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 28739 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 95838 Referral 03/06/2013 03/11/2013
Loan modification,collection,foreclosure 20850 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 07304 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 75043 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 06880 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 28105 Referral 03/06/2013 03/12/2013
Loan servicing, payments, escrow account 85711 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 83301 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 34954 Referral 03/06/2013 03/15/2013
Loan modification,collection,foreclosure 89521 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 20879 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 08816 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 85268 Phone 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 21113 Web 03/06/2013 03/08/2013
Page 194 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes Yes
BluFi Lending Untimely response No
Wells Fargo Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank In progress Yes
Bank of America In progress Yes
Capital One Closed with explanation Yes
HSBC Closed with explanation Yes
HSBC Closed with explanation Yes
Sovereign Bank Closed Yes
Citibank In progress Yes
Cash Call Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Specialized Loan Servicing LLC In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
PNC Bank Closed with explanation Yes Yes
BB&T Financial Closed with explanation Yes
Page 195 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
343889 Mortgage Conventional fixed mortgage
344336 Mortgage Other mortgage
344029 Mortgage VA mortgage
344227 Mortgage Other mortgage
343694 Mortgage Conventional fixed mortgage
344262 Mortgage VA mortgage
343817 Mortgage Other mortgage
344127 Mortgage Conventional adjustable mortgage (ARM)
343744 Mortgage Conventional fixed mortgage
343024 Mortgage Other mortgage
344151 Mortgage Conventional fixed mortgage
343611 Mortgage Other mortgage
343641 Mortgage Other mortgage
343475 Mortgage Other mortgage
344169 Mortgage Other mortgage
343554 Mortgage Conventional fixed mortgage
343986 Mortgage FHA mortgage
344372 Mortgage Conventional adjustable mortgage (ARM)
344211 Mortgage Other mortgage
344746 Mortgage Conventional adjustable mortgage (ARM)
343917 Mortgage Other mortgage
Page 196 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 85139 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 94124 Referral 03/06/2013 03/07/2013
Credit decision / Underwriting 46236 Web 03/06/2013 03/11/2013
Loan modification,collection,foreclosure 85206 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 48328 Web 03/06/2013 03/07/2013
Application, originator, mortgage broker 30047 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 30040 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 90815 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 33172 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 36607 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 75181 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 22066 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 33145 Postal mail 03/06/2013 03/06/2013
Loan modification,collection,foreclosure Referral 03/06/2013 03/12/2013
Loan modification,collection,foreclosure 85233 Fax 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 85250 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 92239 Web 03/06/2013 03/12/2013
Loan modification,collection,foreclosure 03103 Referral 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 30236 Referral 03/06/2013 03/14/2013
Loan modification,collection,foreclosure 92881 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 33187 Web 03/06/2013 03/11/2013
Page 197 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
U.S. Bancorp Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America In progress Yes
U.S. Bancorp Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Citibank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 198 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342101 Mortgage Conventional fixed mortgage
343795 Mortgage Other mortgage
343789 Mortgage Other mortgage
344178 Mortgage Other mortgage
343786 Mortgage Other mortgage
343447 Mortgage Conventional fixed mortgage
343871 Mortgage Conventional fixed mortgage
344014 Mortgage Conventional fixed mortgage
344722 Mortgage Conventional fixed mortgage
344111 Mortgage Other mortgage
343509 Mortgage Other mortgage
344182 Mortgage Other mortgage
343794 Mortgage Other mortgage
344313 Mortgage Other mortgage
343923 Mortgage Conventional fixed mortgage
343471 Mortgage Other mortgage
343728 Mortgage Conventional fixed mortgage
344748 Mortgage Other mortgage
343766 Mortgage Conventional fixed mortgage
343829 Mortgage Conventional fixed mortgage
344409 Mortgage Other mortgage
Page 199 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 31707 Web 03/06/2013 03/19/2013
Loan modification,collection,foreclosure 24523 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 28173 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 31036 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 54241 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 92618 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 92595 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 78666 Phone 03/06/2013 03/12/2013
Loan servicing, payments, escrow account 07047 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 95747 Fax 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 22312 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 34293 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 21206 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 28273 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure Web 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 30040 Referral 03/06/2013 03/08/2013
Credit decision / Underwriting 91784 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 92660 Referral 03/06/2013 03/08/2013
Application, originator, mortgage broker 85207 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 21401 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 37122 Referral 03/06/2013 03/07/2013
Page 200 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Nationstar Mortgage Closed with explanation Yes
HSBC Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Bank of America In progress Yes
Wells Fargo Closed with monetary relief Yes
Mid Valley Financial Untimely response No
Nationstar Mortgage Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Ocwen Closed with explanation Yes
Wells Fargo In progress Yes
M&T Bank Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
Quicken Loans Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Page 201 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
343865 Mortgage Other mortgage
344181 Mortgage Other mortgage
343957 Mortgage Conventional adjustable mortgage (ARM)
344242 Mortgage Other mortgage
344149 Mortgage Conventional adjustable mortgage (ARM)
343521 Mortgage Other mortgage
344954 Mortgage Conventional adjustable mortgage (ARM)
343808 Mortgage Other mortgage
344096 Mortgage Other mortgage
344253 Mortgage Conventional fixed mortgage
344093 Mortgage Conventional fixed mortgage
343153 Mortgage Other mortgage
344969 Mortgage Other mortgage
344287 Mortgage Conventional fixed mortgage
344220 Mortgage Home equity loan or line of credit
344960 Mortgage Conventional fixed mortgage
344084 Mortgage Conventional fixed mortgage
344045 Mortgage Conventional fixed mortgage
343468 Mortgage Other mortgage
343782 Mortgage Other mortgage
343797 Mortgage Other mortgage
Page 202 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 01068 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 81505 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 17538 Web 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 90755 Referral 03/06/2013 03/14/2013
Loan modification,collection,foreclosure 53548 Phone 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 80303 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 91326 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 95472 Referral 03/06/2013 03/07/2013
Other 99212 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 30016 Phone 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 95076 Phone 03/06/2013 03/11/2013
Loan servicing, payments, escrow account 53217 Postal mail 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 90015 Fax 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 02891 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 07014 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 33145 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 07002 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 11777 Web 03/06/2013 03/11/2013
Loan modification,collection,foreclosure 91913 Referral 03/06/2013 03/08/2013
Settlement process and costs 03261 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 02891 Referral 03/06/2013 03/12/2013
Page 203 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase In progress Yes
Ally Bank Closed with explanation Yes
Arbor Residential Mortgage LLC Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
BMO Harris In progress Yes
Nationstar Mortgage Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Carrington Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
RBS Citizens In progress Yes
Page 204 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
343911 Mortgage VA mortgage
343845 Mortgage Other mortgage
344009 Mortgage Conventional adjustable mortgage (ARM)
344140 Mortgage Other mortgage
344239 Mortgage Other mortgage
343822 Mortgage Other mortgage
344015 Mortgage Conventional fixed mortgage
344012 Mortgage Conventional adjustable mortgage (ARM)
343912 Mortgage Conventional fixed mortgage
344228 Mortgage Other mortgage
343466 Mortgage Other mortgage
344088 Mortgage Conventional adjustable mortgage (ARM)
343484 Mortgage Other mortgage
343735 Mortgage Conventional fixed mortgage
343463 Mortgage Other mortgage
343080 Mortgage Other mortgage
343980 Mortgage Conventional adjustable mortgage (ARM)
343926 Mortgage Conventional fixed mortgage
343560 Mortgage Conventional fixed mortgage
343830 Mortgage Other mortgage
343515 Mortgage Other mortgage
Page 205 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 28390 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 06442 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 08069 Web 03/06/2013 03/11/2013
Loan modification,collection,foreclosure 11106 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 49127 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 23703 Referral 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 34209 Web 03/06/2013 03/11/2013
Loan modification,collection,foreclosure 55746 Postal mail 03/06/2013 03/11/2013
Loan modification,collection,foreclosure 11735 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 94544 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 91602 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 33166 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 63383 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 96734 Web 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 92860 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 78250 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 07040 Web 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 78133 Web 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 30041 Web 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 61065 Phone 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 53405 Referral 03/06/2013 03/08/2013
Page 206 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
HSBC Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
OneWest Bank Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bayview Loan Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Page 207 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
343531 Mortgage Other mortgage
344031 Mortgage Conventional fixed mortgage
344200 Mortgage Other mortgage
344131 Mortgage Conventional fixed mortgage
343762 Mortgage Other mortgage
343844 Mortgage Conventional adjustable mortgage (ARM)
343552 Mortgage FHA mortgage
343576 Mortgage Other mortgage
343547 Mortgage Other mortgage
344192 Mortgage Other mortgage
344175 Mortgage Other mortgage
342130 Mortgage Conventional fixed mortgage
343697 Mortgage Conventional fixed mortgage
343922 Mortgage Home equity loan or line of credit
343086 Mortgage Conventional fixed mortgage
343511 Mortgage Other mortgage
343089 Mortgage Other mortgage
343618 Mortgage Other mortgage
344214 Mortgage Other mortgage
344971 Mortgage Other mortgage
344206 Mortgage Other mortgage
Page 208 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 19702 Referral 03/06/2013 03/08/2013
Application, originator, mortgage broker 92627 Phone 03/06/2013 03/12/2013
Loan modification,collection,foreclosure 94583 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 20905 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 95924 Postal mail 03/06/2013 03/13/2013
Loan modification,collection,foreclosure 15212 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 20879 Web 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 97060 Referral 03/06/2013 03/08/2013
Other 20874 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 94582 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 30338 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 48103 Web 03/06/2013 03/06/2013
Loan servicing, payments, escrow account 18940 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 30031 Phone 03/06/2013 03/07/2013
Credit decision / Underwriting 33510 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 07108 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 87105 Postal mail 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 92337 Postal mail 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 73195 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 10302 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 12303 Referral 03/06/2013 03/08/2013
Page 209 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase In progress Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with monetary relief Yes
Bank of America Closed with explanation Yes
BOK Finanical Corp Closed with explanation Yes
JPMorgan Chase Closed Yes
Bank of America In progress Yes
Page 210 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
344232 Mortgage Other mortgage
343781 Mortgage Other mortgage
343638 Mortgage Other mortgage
343723 Mortgage FHA mortgage
344294 Mortgage Conventional adjustable mortgage (ARM)
344724 Mortgage Conventional fixed mortgage
344197 Mortgage Home equity loan or line of credit
343055 Mortgage Other mortgage
344203 Mortgage Other mortgage
344194 Mortgage Other mortgage
343385 Mortgage Other mortgage
343840 Mortgage FHA mortgage
343743 Mortgage Conventional fixed mortgage
344159 Mortgage Other mortgage
343651 Mortgage Home equity loan or line of credit
343603 Mortgage Conventional fixed mortgage
343964 Mortgage Conventional fixed mortgage
344237 Mortgage Other mortgage
344234 Mortgage Other mortgage
343044 Mortgage Conventional fixed mortgage
344000 Mortgage Conventional fixed mortgage
Page 211 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 99516 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 21670 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 33837 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 28213 Phone 03/06/2013 03/07/2013
Settlement process and costs 48170 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 85051 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 85201 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 93422 Postal mail 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 34744 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 91731 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 91741 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 24540 Web 03/06/2013 03/07/2013
Application, originator, mortgage broker 89149 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 30152 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 53024 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 64093 Web 03/06/2013 03/07/2013
Application, originator, mortgage broker 11709 Postal mail 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 11427 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 19335 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 18657 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 33045 Phone 03/06/2013 03/08/2013
Page 212 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
PHH Mortgage Closed with non-monetary relief Yes
JPMorgan Chase In progress Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
Bank of America In progress Yes
Wells Fargo Closed with explanation Yes Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Citibank Closed with explanation Yes Yes
Citibank Closed with monetary relief Yes
Citibank Closed with explanation Yes
Page 213 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
343783 Mortgage Other mortgage
343575 Mortgage Home equity loan or line of credit
344164 Mortgage FHA mortgage
344961 Mortgage Other mortgage
343815 Mortgage Other mortgage
343818 Mortgage Other mortgage
343430 Mortgage Home equity loan or line of credit
343784 Mortgage Other mortgage
344123 Mortgage VA mortgage
344217 Mortgage Other mortgage
343820 Mortgage Other mortgage
344524 Mortgage FHA mortgage
344083 Mortgage Other mortgage
344193 Mortgage Other mortgage
343512 Mortgage Other mortgage
342987 Mortgage FHA mortgage
343543 Mortgage Other mortgage
344319 Mortgage Other mortgage
344102 Mortgage Other mortgage
343508 Mortgage Other mortgage
344233 Mortgage Other mortgage
Page 214 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 19720 Referral 03/06/2013 03/07/2013
Credit decision / Underwriting 07866 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 37920 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 30004 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 28717 Referral 03/06/2013 03/12/2013
Loan servicing, payments, escrow account 90804 Referral 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 07109 Referral 03/06/2013 03/12/2013
Loan modification,collection,foreclosure 03106 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 76248 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 03087 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 55016 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 30311 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 32211 Postal mail 03/06/2013 03/11/2013
Loan modification,collection,foreclosure 91731 Referral 03/06/2013 03/08/2013
Application, originator, mortgage broker 65401 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 07607 Web 03/06/2013 03/06/2013
Loan modification,collection,foreclosure 71108 Fax 03/06/2013 03/14/2013
Loan modification,collection,foreclosure 33173 Referral 03/06/2013 03/07/2013
Other 20747 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 08904 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 53743 Referral 03/06/2013 03/08/2013
Page 215 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Regions Closed with explanation Yes
PNC Bank In progress Yes
Bank of America Closed with non-monetary relief Yes
Sovereign Bank Closed with explanation Yes
JPMorgan Chase In progress Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
BB&T Financial Closed with explanation Yes
JPMorgan Chase In progress Yes
Franklin American Mortgage Company Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Page 216 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
343386 Mortgage Other mortgage
343660 Mortgage FHA mortgage
343048 Mortgage Conventional fixed mortgage
344189 Mortgage Other mortgage
343561 Mortgage Conventional adjustable mortgage (ARM)
342991 Mortgage FHA mortgage
344215 Mortgage Other mortgage
343946 Mortgage Other mortgage
344039 Mortgage Conventional fixed mortgage
344732 Mortgage Other mortgage
344747 Mortgage Conventional adjustable mortgage (ARM)
343131 Mortgage Conventional fixed mortgage
343801 Mortgage Other mortgage
343976 Mortgage FHA mortgage
343805 Mortgage Other mortgage
344380 Mortgage Other mortgage
344202 Mortgage Other mortgage
343813 Mortgage Other mortgage
343653 Mortgage Other mortgage
343733 Mortgage VA mortgage
343658 Mortgage Conventional fixed mortgage
Page 217 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48382 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 22405 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 30084 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 91606 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 34112 Phone 03/06/2013 03/12/2013
Loan modification,collection,foreclosure 54401 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 95341 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 49680 Postal mail 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 24017 Web 03/06/2013 03/11/2013
Other 21403 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 92881 Web 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 30005 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 60191 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 02126 Web 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 19114 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 53215 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 80108 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 09046 Referral 03/06/2013 03/07/2013
Application, originator, mortgage broker 32908 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 97050 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 15026 Postal mail 03/06/2013 03/07/2013
Page 218 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
SunTrust Bank In progress Yes
Bank of America Closed with explanation Yes
Capital One In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
BB&T Financial Closed with explanation Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
Page 219 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
343604 Mortgage Conventional adjustable mortgage (ARM)
344208 Mortgage Other mortgage
343819 Mortgage Other mortgage
344172 Mortgage Conventional fixed mortgage
344199 Mortgage Other mortgage
344278 Mortgage FHA mortgage
343438 Mortgage Other mortgage
344244 Mortgage Other mortgage
344296 Mortgage FHA mortgage
343734 Mortgage FHA mortgage
343097 Mortgage Other mortgage
343887 Mortgage Other mortgage
343984 Mortgage VA mortgage
343070 Mortgage Conventional fixed mortgage
344743 Mortgage Other mortgage
344231 Mortgage Other mortgage
343787 Mortgage Other mortgage
344284 Mortgage Other mortgage
343087 Mortgage VA mortgage
344940 Mortgage Other mortgage
343595 Mortgage Other mortgage
Page 220 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 90604 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 93906 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 55337 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 95610 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 33010 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 43119 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 61107 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 21214 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 93726 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 07828 Web 03/06/2013 03/06/2013
Loan servicing, payments, escrow account 19143 Postal mail 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 55731 Postal mail 03/06/2013 03/07/2013
Application, originator, mortgage broker 55125 Web 03/06/2013 03/11/2013
Loan servicing, payments, escrow account 77025 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 66061 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 30046 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 32818 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 27557 Web 03/06/2013 03/07/2013
Credit decision / Underwriting 85204 Web 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 91730 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 91730 Referral 03/06/2013 03/08/2013
Page 221 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Flagstar Bank In progress Yes
Nationstar Mortgage Closed with explanation Yes
Sovereign Bank In progress Yes
Select Portfolio Servicing, Inc In progress Yes
PHH Mortgage Closed with non-monetary relief Yes
Wells Fargo In progress Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation No
Nationstar Mortgage Closed with explanation No
Page 222 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
344958 Mortgage Other mortgage
343796 Mortgage Other mortgage
343502 Mortgage Other mortgage
344209 Mortgage Other mortgage
343646 Mortgage Other mortgage
343973 Mortgage FHA mortgage
343516 Mortgage Other mortgage
343488 Mortgage Other mortgage
344080 Mortgage Other mortgage
343997 Mortgage Conventional adjustable mortgage (ARM)
343065 Mortgage Other mortgage
342946 Mortgage Other mortgage
342559 Mortgage Other mortgage
342835 Mortgage Conventional fixed mortgage
342176 Mortgage Other mortgage
342929 Mortgage Other mortgage
342918 Mortgage Other mortgage
341654 Mortgage Conventional fixed mortgage
342919 Mortgage Other mortgage
342886 Mortgage FHA mortgage
342973 Mortgage FHA mortgage
Page 223 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 11230 Referral 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 60016 Referral 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 28215 Referral 03/06/2013 03/13/2013
Loan modification,collection,foreclosure 83445 Referral 03/06/2013 03/08/2013
Loan modification,collection,foreclosure 20886 Postal mail 03/06/2013 03/07/2013
Loan modification,collection,foreclosure 20781 Web 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 20170 Referral 03/06/2013 03/08/2013
Loan servicing, payments, escrow account 78613 Referral 03/06/2013 03/08/2013
Other 80525 Postal mail 03/06/2013 03/07/2013
Loan servicing, payments, escrow account 56386 Web 03/06/2013 03/11/2013
Loan modification,collection,foreclosure 60053 Postal mail 03/06/2013 03/07/2013
Application, originator, mortgage broker 94127 Phone 03/05/2013 03/06/2013
Other 30340 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 40258 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 33328 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 48838 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 80109 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 76028 Web 03/05/2013 03/05/2013
Loan servicing, payments, escrow account 10023 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 46203 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 70056 Web 03/05/2013 03/07/2013
Page 224 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes
Citibank In progress Yes
SunTrust Bank Closed with monetary relief Yes
Green Tree Servicing, LLC Closed with explanation Yes
Carrington Mortgage Closed with explanation Yes
Seterus In progress Yes
Citibank Closed with explanation Yes
Citibank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America In progress Yes
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Citibank Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 225 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342153 Mortgage Conventional fixed mortgage
342394 Mortgage Conventional fixed mortgage
341738 Mortgage Other mortgage
342536 Mortgage Other mortgage
342931 Mortgage Other mortgage
342530 Mortgage Other mortgage
342951 Mortgage Second mortgage
342500 Mortgage FHA mortgage
342199 Mortgage Other mortgage
342196 Mortgage Other mortgage
342943 Mortgage Conventional fixed mortgage
342950 Mortgage Conventional fixed mortgage
341070 Mortgage Other mortgage
342557 Mortgage Other mortgage
342251 Mortgage Other mortgage
342205 Mortgage Other mortgage
342230 Mortgage Other mortgage
342732 Mortgage Conventional fixed mortgage
342528 Mortgage Second mortgage
342915 Mortgage Other mortgage
342223 Mortgage Other mortgage
Page 226 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Credit decision / Underwriting 34231 Web 03/05/2013 03/06/2013
Application, originator, mortgage broker 10590 Web 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 38141 Postal mail 03/05/2013 03/05/2013
Loan servicing, payments, escrow account 94080 Referral 03/05/2013 03/07/2013
Other 60073 Referral 03/05/2013 03/07/2013
Application, originator, mortgage broker 11721 Referral 03/05/2013 03/13/2013
Application, originator, mortgage broker 92130 Postal mail 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 76011 Phone 03/05/2013 03/06/2013
Application, originator, mortgage broker 94605 Referral 03/05/2013 03/08/2013
Loan modification,collection,foreclosure 90305 Referral 03/05/2013 03/08/2013
Application, originator, mortgage broker 08077 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 75119 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 20774 Referral 03/05/2013 03/05/2013
Loan servicing, payments, escrow account 33169 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 60448 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 30331 Referral 03/05/2013 03/08/2013
Loan modification,collection,foreclosure 94587 Referral 03/05/2013 03/08/2013
Loan modification,collection,foreclosure 90302 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 07850 Referral 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 47038 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 19087 Referral 03/05/2013 03/07/2013
Page 227 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with monetary relief Yes
Bank of America Closed with non-monetary relief Yes
Valley National Bank Closed with monetary relief Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Sovereign Bank Closed Yes Yes
Select Portfolio Servicing, Inc In progress Yes
Specialized Loan Servicing LLC In progress Yes
Yale Mortgage Corporation Closed Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Citibank Closed with explanation Yes
HSBC Closed with explanation Yes
PNC Bank Closed with explanation Yes
Page 228 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342134 Mortgage Other mortgage
342194 Mortgage Other mortgage
342137 Mortgage Other mortgage
342381 Mortgage Conventional fixed mortgage
342413 Mortgage Second mortgage
342291 Mortgage Other mortgage
342487 Mortgage Other mortgage
342311 Mortgage Conventional fixed mortgage
342215 Mortgage Home equity loan or line of credit
342899 Mortgage Other mortgage
342903 Mortgage Other mortgage
342880 Mortgage FHA mortgage
342565 Mortgage Other mortgage
342493 Mortgage Other mortgage
343369 Mortgage FHA mortgage
342908 Mortgage Other mortgage
342983 Mortgage Conventional fixed mortgage
343157 Mortgage Conventional fixed mortgage
342202 Mortgage Other mortgage
342263 Mortgage Second mortgage
342928 Mortgage Other mortgage
Page 229 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 33558 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 94105 Referral 03/05/2013 03/08/2013
Loan servicing, payments, escrow account 33767 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 92647 Web 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 55810 Postal mail 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 90280 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 48858 Web 03/05/2013 03/05/2013
Application, originator, mortgage broker 15650 Web 03/05/2013 03/06/2013
Application, originator, mortgage broker 85226 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 11520 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 32174 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 32714 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 06070 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 07628 Postal mail 03/05/2013 03/13/2013
Loan servicing, payments, escrow account 20607 Web 03/05/2013 03/07/2013
Other 30340 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 19713 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 11590 Web 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 30004 Referral 03/05/2013 03/08/2013
Loan modification,collection,foreclosure 29572 Postal mail 03/05/2013 03/15/2013
Loan modification,collection,foreclosure 84065 Referral 03/05/2013 03/07/2013
Page 230 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
M&T Bank Closed Yes
BankUnited Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Quicken Loans Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
PNC Bank Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Bank of America In progress Yes
JPMorgan Chase In progress Yes
TD Bank Closed with non-monetary relief Yes Yes
SunTrust Bank Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Seterus Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Ocwen Closed with explanation Yes
PHH Mortgage In progress Yes
Bank of America Closed with explanation Yes
Page 231 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342917 Mortgage Other mortgage
342765 Mortgage Conventional fixed mortgage
342135 Mortgage Other mortgage
342274 Mortgage Other mortgage
342982 Mortgage Conventional fixed mortgage
342172 Mortgage VA mortgage
342590 Mortgage Conventional fixed mortgage
341706 Mortgage Other mortgage
342267 Mortgage Other mortgage
342423 Mortgage Conventional fixed mortgage
342555 Mortgage Other mortgage
342934 Mortgage Other mortgage
342901 Mortgage Other mortgage
343361 Mortgage Conventional adjustable mortgage (ARM)
342924 Mortgage Other mortgage
342178 Mortgage Other mortgage
342800 Mortgage Conventional fixed mortgage
342138 Mortgage Other mortgage
342170 Mortgage Home equity loan or line of credit
340808 Mortgage Conventional fixed mortgage
342529 Mortgage Other mortgage
Page 232 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 95350 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 19147 Web 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 32726 Referral 03/05/2013 03/07/2013
Application, originator, mortgage broker 94806 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 89508 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 77064 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 60526 Web 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 95822 Postal mail 03/05/2013 03/05/2013
Settlement process and costs 30047 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 17608 Phone 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 08087 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 27603 Referral 03/05/2013 03/07/2013
Application, originator, mortgage broker Referral 03/05/2013 03/15/2013
Loan modification,collection,foreclosure 90069 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 03055 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 15801 Web 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 38060 Postal mail 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 34433 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 94531 Web 03/05/2013 03/05/2013
Other 20705 Referral 03/05/2013 03/07/2013
Page 233 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
OneWest Bank Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
City National Bank Closed with explanation Yes
Wells Fargo In progress Yes
American Internet Mortgage, Inc Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
Capital One In progress Yes
Page 234 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342876 Mortgage Conventional fixed mortgage
342207 Mortgage Other mortgage
342169 Mortgage Other mortgage
342745 Mortgage Conventional fixed mortgage
342552 Mortgage Other mortgage
342558 Mortgage Other mortgage
342621 Mortgage Conventional adjustable mortgage (ARM)
342253 Mortgage Other mortgage
342551 Mortgage Other mortgage
342166 Mortgage Other mortgage
342222 Mortgage Other mortgage
342524 Mortgage Other mortgage
342896 Mortgage Other mortgage
342927 Mortgage Other mortgage
342776 Mortgage Other mortgage
342525 Mortgage Other mortgage
342167 Mortgage Conventional fixed mortgage
342911 Mortgage Other mortgage
342563 Mortgage Other mortgage
342198 Mortgage Other mortgage
342248 Mortgage Other mortgage
Page 235 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 19014 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 31210 Referral 03/05/2013 03/08/2013
Loan modification,collection,foreclosure 33179 Referral 03/05/2013 03/07/2013
Settlement process and costs 20018 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 90210 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 10466 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 19131 Phone 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 27410 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 33414 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 77590 Referral 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 76016 Referral 03/05/2013 03/07/2013
Other 33144 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 10928 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 70001 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 35603 Web 03/05/2013 03/08/2013
Application, originator, mortgage broker 11103 Referral 03/05/2013 03/06/2013
Settlement process and costs 78750 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 10473 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 48212 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 94503 Referral 03/05/2013 03/08/2013
Loan modification,collection,foreclosure 32701 Referral 03/05/2013 03/07/2013
Page 236 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with monetary relief Yes Yes
SunTrust Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase In progress Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank In progress Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 237 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342185 Mortgage Other mortgage
342189 Mortgage Conventional fixed mortgage
342412 Mortgage Conventional fixed mortgage
342171 Mortgage Other mortgage
342527 Mortgage Home equity loan or line of credit
342772 Mortgage FHA mortgage
342270 Mortgage FHA mortgage
341651 Mortgage Conventional fixed mortgage
342909 Mortgage Other mortgage
342483 Mortgage Conventional fixed mortgage
342834 Mortgage Conventional fixed mortgage
342252 Mortgage Other mortgage
342614 Mortgage Conventional adjustable mortgage (ARM)
342715 Mortgage Conventional fixed mortgage
342830 Mortgage Other mortgage
342825 Mortgage Conventional adjustable mortgage (ARM)
342775 Mortgage Home equity loan or line of credit
342920 Mortgage Other mortgage
342605 Mortgage VA mortgage
342541 Mortgage Other mortgage
342097 Mortgage Other mortgage
Page 238 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 07603 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 94947 Referral 03/05/2013 03/08/2013
Settlement process and costs 17601 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 33433 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 14085 Referral 03/05/2013 03/06/2013
Application, originator, mortgage broker 30519 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 21122 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure Web 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 91356 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 30331 Web 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 40258 Web 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 80305 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 85262 Web 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 81108 Phone 03/05/2013 03/06/2013
Application, originator, mortgage broker 58540 Postal mail 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 98258 Web 03/05/2013 03/07/2013
Settlement process and costs 01945 Web 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 45415 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 78260 Web 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 89110 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 59068 Referral 03/05/2013 03/06/2013
Page 239 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed Yes
Wells Fargo Closed with non-monetary relief Yes
RBS Citizens Closed with explanation Yes
Quicken Loans Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
State Home Mortgage Untimely response No
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Capital One Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Sovereign Bank Closed with explanation Yes
Bank of America Closed with monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
HSBC Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Page 240 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342623 Mortgage Other mortgage
342611 Mortgage Conventional fixed mortgage
342981 Mortgage Conventional adjustable mortgage (ARM)
342630 Mortgage Conventional fixed mortgage
342523 Mortgage Other mortgage
342832 Mortgage Conventional fixed mortgage
340722 Mortgage FHA mortgage
342906 Mortgage Other mortgage
342088 Mortgage Other mortgage
342848 Mortgage Conventional fixed mortgage
342926 Mortgage Other mortgage
342470 Mortgage Other mortgage
341774 Mortgage Other mortgage
342300 Mortgage Conventional fixed mortgage
342197 Mortgage Other mortgage
342935 Mortgage Other mortgage
342182 Mortgage Other mortgage
342219 Mortgage Other mortgage
341656 Mortgage Home equity loan or line of credit
342191 Mortgage Other mortgage
342438 Mortgage Conventional fixed mortgage
Page 241 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Other 20747 Postal mail 03/05/2013 03/07/2013
Application, originator, mortgage broker 92024 Web 03/05/2013 03/05/2013
Loan servicing, payments, escrow account 81507 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 63301 Web 03/05/2013 03/07/2013
Other 33144 Referral 03/05/2013 03/07/2013
Credit decision / Underwriting 17011 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 30906 Web 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 95206 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 19050 Postal mail 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 19720 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 48167 Referral 03/05/2013 03/07/2013
Settlement process and costs 02703 Phone 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 30228 Postal mail 03/05/2013 03/05/2013
Application, originator, mortgage broker 30058 Referral 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 90008 Referral 03/05/2013 03/08/2013
Other 93065 Referral 03/05/2013 03/07/2013
Settlement process and costs 45458 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 81052 Referral 03/05/2013 03/06/2013
Credit decision / Underwriting 27511 Web 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 94513 Referral 03/05/2013 03/08/2013
Loan servicing, payments, escrow account 02896 Web 03/05/2013 03/05/2013
Page 242 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
OneWest Bank Closed Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Carrington Mortgage Closed with explanation Yes
EverBank In progress Yes
James B. Nutter & Company Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
Specialized Loan Servicing LLC Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Citibank In progress Yes
SunTrust Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 243 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342756 Mortgage Conventional fixed mortgage
342186 Mortgage Other mortgage
342086 Mortgage Conventional fixed mortgage
342971 Mortgage FHA mortgage
342193 Mortgage Home equity loan or line of credit
342856 Mortgage FHA mortgage
342904 Mortgage FHA mortgage
342567 Mortgage Other mortgage
342710 Mortgage FHA mortgage
342096 Mortgage Other mortgage
342550 Mortgage Other mortgage
341743 Mortgage Other mortgage
342549 Mortgage Other mortgage
342932 Mortgage Other mortgage
342649 Mortgage Conventional fixed mortgage
342504 Mortgage Conventional adjustable mortgage (ARM)
343023 Mortgage Other mortgage
342087 Mortgage Conventional adjustable mortgage (ARM)
342734 Mortgage Other mortgage
342462 Mortgage FHA mortgage
342701 Mortgage FHA mortgage
Page 244 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 02149 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 75227 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 07031 Phone 03/05/2013 03/05/2013
Loan servicing, payments, escrow account 46236 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 92629 Referral 03/05/2013 03/08/2013
Loan modification,collection,foreclosure 30339 Phone 03/05/2013 03/07/2013
Loan modification,collection,foreclosure Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 77450 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 48464 Phone 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 85225 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 30038 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 08505 Postal mail 03/05/2013 03/05/2013
Loan servicing, payments, escrow account 94080 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 55445 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 85743 Web 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 43082 Web 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 49010 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 30253 Phone 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 49457 Phone 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 30126 Web 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 23452 Web 03/05/2013 03/07/2013
Page 245 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Vericrest Financial Closed with explanation Yes
EverBank In progress Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
Capital One Closed with monetary relief Yes
Ocwen Closed with explanation Yes Yes
Wells Fargo Closed with monetary relief Yes
JPMorgan Chase In progress Yes
Bank of America Closed with non-monetary relief Yes
Flagstar Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Page 246 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342206 Mortgage Other mortgage
342902 Mortgage Other mortgage
342604 Mortgage Reverse mortgage
342957 Mortgage Conventional fixed mortgage
342907 Mortgage Other mortgage
342228 Mortgage Other mortgage
342860 Mortgage Conventional fixed mortgage
343041 Mortgage Other mortgage
342833 Mortgage Conventional adjustable mortgage (ARM)
342674 Mortgage Conventional fixed mortgage
342893 Mortgage Other mortgage
342788 Mortgage Conventional fixed mortgage
342874 Mortgage Conventional adjustable mortgage (ARM)
342312 Mortgage Conventional fixed mortgage
341655 Mortgage VA mortgage
342939 Mortgage Other mortgage
342532 Mortgage Other mortgage
343146 Mortgage Other mortgage
342190 Mortgage Other mortgage
342759 Mortgage Other mortgage
342778 Mortgage Conventional adjustable mortgage (ARM)
Page 247 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 30058 Referral 03/05/2013 03/08/2013
Loan modification,collection,foreclosure 90047 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 19044 Phone 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 75606 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 94583 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 33410 Referral 03/05/2013 03/08/2013
Loan modification,collection,foreclosure 36081 Web 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 48036 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 95634 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 02919 Web 03/05/2013 03/06/2013
Settlement process and costs 98305 Web 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 70714 Phone 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 91214 Web 03/05/2013 03/06/2013
Loan servicing, payments, escrow account 06479 Web 03/05/2013 03/07/2013
Application, originator, mortgage broker 39470 Web 03/05/2013 03/05/2013
Loan servicing, payments, escrow account 30318 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 03801 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 20772 Phone 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 92553 Referral 03/05/2013 03/08/2013
Application, originator, mortgage broker 08046 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 60625 Web 03/05/2013 03/07/2013
Page 248 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
Wells Fargo In progress Yes
PennyMac Loan Services, LLC In progress Yes
SunTrust Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Ocwen Closed with monetary relief Yes
Ocwen Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank In progress Yes
Sovereign Bank Closed Yes Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
PHH Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Page 249 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342244 Mortgage Other mortgage
342970 Mortgage Conventional fixed mortgage
342539 Mortgage Other mortgage
342449 Mortgage Other mortgage
342914 Mortgage Other mortgage
342395 Mortgage Other mortgage
342561 Mortgage Other mortgage
342933 Mortgage Other mortgage
342566 Mortgage Other mortgage
341653 Mortgage VA mortgage
342936 Mortgage Other mortgage
342941 Mortgage Other mortgage
342912 Mortgage Other mortgage
342285 Mortgage Conventional adjustable mortgage (ARM)
342075 Mortgage Other mortgage
341642 Mortgage Conventional fixed mortgage
341578 Mortgage Other mortgage
341645 Mortgage Conventional adjustable mortgage (ARM)
341616 Mortgage Conventional fixed mortgage
340112 Mortgage Other mortgage
339165 Mortgage Other mortgage
Page 250 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 98682 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 93033 Web 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 27616 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 53092 Postal mail 03/05/2013 03/14/2013
Loan modification,collection,foreclosure 32958 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 43528 Postal mail 03/05/2013 03/05/2013
Loan modification,collection,foreclosure 93021 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 48042 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 32219 Referral 03/05/2013 03/07/2013
Loan modification,collection,foreclosure 98391 Web 03/05/2013 03/05/2013
Loan servicing, payments, escrow account 33774 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 89148 Web 03/05/2013 03/06/2013
Loan modification,collection,foreclosure 43232 Referral 03/05/2013 03/07/2013
Loan servicing, payments, escrow account 28226 Web 03/05/2013 03/07/2013
Other 30039 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 30068 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 07760 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 91202 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 81004 Phone 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 63105 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 30312 Referral 03/04/2013 03/06/2013
Page 251 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PNC Bank Closed with explanation Yes
Nationstar Mortgage In progress Yes
Bank of America In progress Yes
PNC Bank In progress Yes
RBS Citizens Closed with monetary relief Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed Yes
JPMorgan Chase Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with non-monetary relief Yes Yes
Bank of America In progress Yes
Ocwen Closed with explanation Yes
TD Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Page 252 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
340748 Mortgage Home equity loan or line of credit
341384 Mortgage Other mortgage
340956 Mortgage Home equity loan or line of credit
339177 Mortgage Other mortgage
339152 Mortgage Other mortgage
341277 Mortgage Conventional adjustable mortgage (ARM)
340119 Mortgage Home equity loan or line of credit
341390 Mortgage Other mortgage
339176 Mortgage Other mortgage
340062 Mortgage Other mortgage
340927 Mortgage Home equity loan or line of credit
340142 Mortgage Other mortgage
340122 Mortgage Other mortgage
341631 Mortgage Conventional fixed mortgage
340098 Mortgage Other mortgage
341562 Mortgage FHA mortgage
340241 Mortgage VA mortgage
341223 Mortgage Conventional fixed mortgage
341474 Mortgage Other mortgage
341059 Mortgage Conventional adjustable mortgage (ARM)
341815 Mortgage Conventional fixed mortgage
Page 253 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Credit decision / Underwriting 12849 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33312 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 33916 Web 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 93442 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 08753 Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 95648 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 32459 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 94116 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 23850 Referral 03/04/2013 03/06/2013
Loan servicing, payments, escrow account 71295 Referral 03/04/2013 03/04/2013
Credit decision / Underwriting 17512 Web 03/04/2013 03/04/2013
Application, originator, mortgage broker 96701 Postal mail 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 46250 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 46260 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 49031 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 70084 Phone 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 19805 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 80234 Phone 03/04/2013 03/05/2013
Application, originator, mortgage broker 23235 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 28681 Phone 03/04/2013 03/05/2013
Settlement process and costs 23231 Web 03/04/2013 03/04/2013
Page 254 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
TD Bank Closed with explanation Yes
PNC Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Vanderbilt Mortgage & Finance Closed with explanation Yes
PNC Bank In progress Yes
RBS Citizens In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
New Day Financial, LLC Untimely response No
Flagstar Bank In progress Yes
Wells Fargo Closed with non-monetary relief Yes
Real Time Resolutions Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Page 255 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
340127 Mortgage Other mortgage
340085 Mortgage Reverse mortgage
339136 Mortgage Other mortgage
341299 Mortgage Conventional adjustable mortgage (ARM)
341357 Mortgage Other mortgage
340097 Mortgage Other mortgage
342080 Mortgage Other mortgage
341593 Mortgage Other mortgage
340069 Mortgage Other mortgage
339175 Mortgage Other mortgage
339058 Mortgage Other mortgage
341083 Mortgage Other mortgage
341250 Mortgage VA mortgage
340089 Mortgage Other mortgage
341588 Mortgage Other mortgage
340745 Mortgage Other mortgage
340752 Mortgage Other mortgage
339225 Mortgage Second mortgage
341594 Mortgage Other mortgage
341034 Mortgage Conventional adjustable mortgage (ARM)
340091 Mortgage Other mortgage
Page 256 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 07631 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 28374 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 28269 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 94553 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 59901 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 94802 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 92407 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 91042 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 93063 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 80230 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 98611 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 27519 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 28803 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 90065 Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 68521 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 30350 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 08759 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 30101 Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 67220 Web 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 93933 Referral 03/04/2013 03/05/2013
Page 257 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
TD Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed with explanation Yes
OneWest Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Ocwen In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
PNC Bank In progress No
Ocwen Closed with explanation Yes
PennyMac Loan Services, LLC Closed with explanation Yes
PNC Bank Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 258 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339179 Mortgage Other mortgage
340324 Mortgage Other mortgage
340184 Mortgage Conventional fixed mortgage
340610 Mortgage VA mortgage
340673 Mortgage Other mortgage
341574 Mortgage FHA mortgage
340847 Mortgage Conventional fixed mortgage
340809 Mortgage Conventional fixed mortgage
340727 Mortgage Other mortgage
340703 Mortgage Conventional fixed mortgage
340705 Mortgage Conventional adjustable mortgage (ARM)
340834 Mortgage Conventional fixed mortgage
340885 Mortgage Other mortgage
340692 Mortgage Conventional fixed mortgage
340203 Mortgage FHA mortgage
340952 Mortgage Other mortgage
339130 Mortgage Conventional fixed mortgage
341047 Mortgage Conventional adjustable mortgage (ARM)
339157 Mortgage Other mortgage
340765 Mortgage Other mortgage
342078 Mortgage Conventional adjustable mortgage (ARM)
Page 259 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 91307 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 43532 Web 03/04/2013 03/05/2013
Credit decision / Underwriting 33701 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 38118 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 48382 Fax 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 91381 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 95132 Web 03/04/2013 03/07/2013
Loan modification,collection,foreclosure 89701 Web 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 20136 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 79902 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 18103 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 11756 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33332 Fax 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 92701 Web 03/04/2013 03/05/2013
Credit decision / Underwriting 31088 Web 03/04/2013 03/05/2013
Application, originator, mortgage broker 34668 Phone 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 43432 Web 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 10028 Web 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 92054 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 07450 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 20743 Web 03/04/2013 03/05/2013
Page 260 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
PHH Mortgage In progress Yes
PNC Bank Closed with explanation Yes
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
PHH Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Vericrest Financial Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed Yes Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
HSBC In progress Yes
JPMorgan Chase In progress Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Page 261 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
342047 Mortgage Other mortgage
339142 Mortgage Other mortgage
340117 Mortgage Conventional fixed mortgage
341367 Mortgage Other mortgage
340790 Mortgage Other mortgage
340788 Mortgage Other mortgage
340195 Mortgage Other mortgage
340680 Mortgage FHA mortgage
341643 Mortgage Conventional fixed mortgage
340126 Mortgage Other mortgage
340749 Mortgage Conventional fixed mortgage
341832 Mortgage Conventional fixed mortgage
342069 Mortgage FHA mortgage
340789 Mortgage Other mortgage
340092 Mortgage Other mortgage
339147 Mortgage Other mortgage
340093 Mortgage Conventional fixed mortgage
340786 Mortgage Other mortgage
340116 Mortgage Other mortgage
342073 Mortgage Conventional adjustable mortgage (ARM)
339148 Mortgage Other mortgage
Page 262 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 44471 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 48439 Referral 03/04/2013 03/04/2013
Application, originator, mortgage broker 30058 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33308 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 68104 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 90266 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 30228 Postal mail 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 30122 Web 03/04/2013 03/05/2013
Application, originator, mortgage broker 11214 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 11520 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 77590 Web 03/04/2013 03/05/2013
Application, originator, mortgage broker 11433 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 48329 Phone 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 04357 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 27284 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 97754 Referral 03/04/2013 03/15/2013
Loan servicing, payments, escrow account 93401 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 07450 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 34609 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 32747 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 43229 Referral 03/04/2013 03/06/2013
Page 263 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes Yes
Citibank Closed with monetary relief Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Carrington Mortgage Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Prospect Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
USAA Savings Closed with explanation Yes
Bank of America Closed with explanation Yes
Dovenmuehle Mortgage Inc. Closed with explanation Yes
JPMorgan Chase In progress Yes
HSBC Closed with explanation Yes Yes
Citibank In progress Yes
Page 264 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
341633 Mortgage Conventional fixed mortgage
341589 Mortgage Other mortgage
342071 Mortgage Conventional fixed mortgage
341368 Mortgage Other mortgage
341610 Mortgage Home equity loan or line of credit
340302 Mortgage FHA mortgage
340057 Mortgage Conventional adjustable mortgage (ARM)
341372 Mortgage Other mortgage
341587 Mortgage Other mortgage
340685 Mortgage Conventional fixed mortgage
341469 Mortgage Conventional adjustable mortgage (ARM)
339164 Mortgage Other mortgage
340130 Mortgage Other mortgage
339229 Mortgage Other mortgage
341637 Mortgage Other mortgage
340071 Mortgage Other mortgage
340348 Mortgage Conventional fixed mortgage
341369 Mortgage Other mortgage
341570 Mortgage Conventional fixed mortgage
341347 Mortgage Home equity loan or line of credit
341342 Mortgage Other mortgage
Page 265 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Settlement process and costs 22207 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33498 Referral 03/04/2013 03/06/2013
Loan servicing, payments, escrow account 91945 Phone 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 95776 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 84663 Web 03/04/2013 03/05/2013
Application, originator, mortgage broker 91103 Fax 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 31909 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 95695 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 06604 Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 70072 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 15732 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 07604 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 95401 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33409 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 30134 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 30288 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 15044 Web 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 64134 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 55304 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 33708 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 11106 Referral 03/04/2013 03/05/2013
Page 266 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
BluFi Lending Untimely response No
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
PNC Bank In progress Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
First Tennessee Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Green Tree Servicing, LLC In progress Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Quicken Loans In progress Yes
U.S. Bancorp Closed with explanation Yes
Page 267 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
341600 Mortgage Second mortgage
339182 Mortgage Conventional fixed mortgage
341641 Mortgage Conventional fixed mortgage
340764 Mortgage FHA mortgage
341379 Mortgage Other mortgage
341400 Mortgage Other mortgage
341382 Mortgage Conventional adjustable mortgage (ARM)
340087 Mortgage Other mortgage
339149 Mortgage Other mortgage
340744 Mortgage Other mortgage
340094 Mortgage Other mortgage
339201 Mortgage VA mortgage
340771 Mortgage Other mortgage
341814 Mortgage Conventional fixed mortgage
340105 Mortgage Other mortgage
341060 Mortgage Conventional fixed mortgage
340125 Mortgage Other mortgage
340088 Mortgage Other mortgage
340675 Mortgage Other mortgage
340109 Mortgage Other mortgage
341132 Mortgage Home equity loan or line of credit
Page 268 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 75201 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 10921 Web 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 90280 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 63026 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 84106 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 76209 Fax 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33177 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 94541 Referral 03/04/2013 03/04/2013
Application, originator, mortgage broker 33133 Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 68521 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 90041 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 32177 Postal mail 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 10019 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 77550 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 08080 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 90638 Phone 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 12601 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 06902 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure Fax 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 20748 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 92325 Web 03/04/2013 03/05/2013
Page 269 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes Yes
Ocwen In progress Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with monetary relief Yes
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
PNC Bank In progress Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
M&T Bank Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
JPMorgan Chase In progress Yes
Provident Funding Closed with explanation Yes
RBS Citizens Closed with explanation Yes
Astoria Federal Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Specialized Loan Servicing LLC Closed Yes
Page 270 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339154 Mortgage Other mortgage
341579 Mortgage Other mortgage
340128 Mortgage Other mortgage
340796 Mortgage Other mortgage
340679 Mortgage Other mortgage
340238 Mortgage Conventional fixed mortgage
341050 Mortgage Conventional fixed mortgage
340676 Mortgage Conventional adjustable mortgage (ARM)
339171 Mortgage Other mortgage
339141 Mortgage Other mortgage
339153 Mortgage Other mortgage
341373 Mortgage Other mortgage
340169 Mortgage Other mortgage
340851 Mortgage Conventional fixed mortgage
340118 Mortgage Other mortgage
341291 Mortgage Conventional fixed mortgage
340101 Mortgage Other mortgage
340083 Mortgage Other mortgage
340110 Mortgage Other mortgage
341073 Mortgage Other mortgage
341370 Mortgage Other mortgage
Page 271 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 60649 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 92586 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 07666 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 11217 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure Referral 03/04/2013 03/05/2013
Application, originator, mortgage broker 05301 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 63125 Phone 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 90009 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 29687 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 48088 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 33411 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 92663 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33409 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 92020 Web 03/04/2013 03/04/2013
Other 48047 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 46131 Phone 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 98028 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 95826 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 94589 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 95624 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 32210 Referral 03/04/2013 03/05/2013
Page 272 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
HSBC Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
TD Bank Closed with explanation Yes Yes
U.S. Bancorp Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 273 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
341525 Mortgage Conventional fixed mortgage
341130 Mortgage FHA mortgage
341054 Mortgage Conventional fixed mortgage
341104 Mortgage Conventional fixed mortgage
341831 Mortgage Conventional adjustable mortgage (ARM)
340063 Mortgage Other mortgage
340725 Mortgage Other mortgage
340102 Mortgage Other mortgage
341017 Mortgage Conventional fixed mortgage
341381 Mortgage Other mortgage
339026 Mortgage Second mortgage
341077 Mortgage Conventional fixed mortgage
340084 Mortgage Other mortgage
340061 Mortgage Other mortgage
341638 Mortgage Conventional fixed mortgage
340783 Mortgage Other mortgage
339160 Mortgage Other mortgage
339195 Mortgage Home equity loan or line of credit
341586 Mortgage Other mortgage
339498 Mortgage Other mortgage
339168 Mortgage Other mortgage
Page 274 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 23930 Phone 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 80123 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 34476 Phone 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 02718 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 92881 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 28273 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 30062 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 28409 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33170 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 13207 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 48382 Fax 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 32043 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 20186 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 30309 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 84074 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 55435 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 20111 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 77521 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 20770 Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 91761 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 81401 Referral 03/04/2013 03/05/2013
Page 275 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Prudent Law Group Untimely response No
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
PNC Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Capital One In progress Yes
U.S. Bancorp Closed with non-monetary relief Yes
PennyMac Loan Services, LLC Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 276 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
341306 Mortgage Conventional adjustable mortgage (ARM)
341344 Mortgage Other mortgage
341195 Mortgage Conventional fixed mortgage
341147 Mortgage Other mortgage
341029 Mortgage FHA mortgage
340235 Mortgage Other mortgage
341120 Mortgage Conventional adjustable mortgage (ARM)
342055 Mortgage Conventional fixed mortgage
339227 Mortgage Other mortgage
340070 Mortgage Other mortgage
340068 Mortgage Other mortgage
341601 Mortgage Conventional fixed mortgage
341359 Mortgage Other mortgage
341349 Mortgage Other mortgage
340067 Mortgage Other mortgage
340695 Mortgage Other mortgage
341385 Mortgage Home equity loan or line of credit
339035 Mortgage Other mortgage
341352 Mortgage Other mortgage
340106 Mortgage Other mortgage
340366 Mortgage Other mortgage
Page 277 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 07421 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 21048 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 93711 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 94586 Web 03/04/2013 03/05/2013
Application, originator, mortgage broker 28409 Phone 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 85354 Fax 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 30058 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 33483 Web 03/04/2013 03/05/2013
Other 34711 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 91730 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 27405 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 33569 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 30188 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 32712 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 08859 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 11217 Web 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 46561 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 19050 Postal mail 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 98661 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 56573 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 07661 Referral 03/04/2013 03/04/2013
Page 278 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes Yes
SunTrust Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with non-monetary relief Yes
Bank of America In progress Yes
Citibank Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
TD Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 279 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
341516 Mortgage Conventional fixed mortgage
340335 Mortgage Other mortgage
340844 Mortgage Conventional adjustable mortgage (ARM)
340149 Mortgage Conventional fixed mortgage
340995 Mortgage Conventional fixed mortgage
341375 Mortgage Other mortgage
341549 Mortgage Other mortgage
341545 Mortgage Conventional fixed mortgage
341341 Mortgage Other mortgage
340054 Mortgage FHA mortgage
341391 Mortgage Home equity loan or line of credit
339166 Mortgage Other mortgage
341180 Mortgage Conventional fixed mortgage
341041 Mortgage Other mortgage
340662 Mortgage Other mortgage
339222 Mortgage Home equity loan or line of credit
340249 Mortgage FHA mortgage
340077 Mortgage Other mortgage
341585 Mortgage Other mortgage
341441 Mortgage Conventional fixed mortgage
340115 Mortgage Other mortgage
Page 280 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 24503 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 95949 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 18324 Web 03/04/2013 03/08/2013
Application, originator, mortgage broker 46711 Web 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 94960 Web 03/04/2013 03/04/2013
Application, originator, mortgage broker 28323 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 92660 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 75154 Web 03/04/2013 03/05/2013
Other 11106 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 98011 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 32940 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 12986 Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 29732 Phone 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33776 Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 07047 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 92027 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 45424 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 34286 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 07922 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 97232 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 92866 Referral 03/04/2013 03/04/2013
Page 281 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
USAA Savings Closed with monetary relief Yes
Yale Mortgage Corporation Closed Yes
Ocwen Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
First Citizens In progress Yes
JPMorgan Chase In progress Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Page 282 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
341380 Mortgage Other mortgage
341413 Mortgage Other mortgage
341386 Mortgage Conventional fixed mortgage
340076 Mortgage Second mortgage
341635 Mortgage Conventional fixed mortgage
340066 Mortgage Other mortgage
340294 Mortgage Other mortgage
340989 Mortgage Conventional fixed mortgage
340835 Mortgage Conventional adjustable mortgage (ARM)
340710 Mortgage FHA mortgage
340957 Mortgage FHA mortgage
341581 Mortgage Other mortgage
341592 Mortgage Other mortgage
341614 Mortgage Other mortgage
341084 Mortgage Other mortgage
340250 Mortgage Second mortgage
340837 Mortgage Conventional fixed mortgage
340689 Mortgage Other mortgage
340123 Mortgage Other mortgage
341366 Mortgage Other mortgage
340124 Mortgage Other mortgage
Page 283 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 62839 Referral 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 55720 Phone 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 18062 Phone 03/04/2013 03/05/2013
Loan servicing, payments, escrow account 55391 Referral 03/04/2013 03/04/2013
Loan servicing, payments, escrow account 98632 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 08075 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 10465 Phone 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 33711 Phone 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 90069 Web 03/04/2013 03/05/2013
Settlement process and costs 21208 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 18403 Phone 03/04/2013 03/04/2013
Loan modification,collection,foreclosure Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 92405 Referral 03/04/2013 03/06/2013
Loan modification,collection,foreclosure 28110 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 80918 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 19904 Postal mail 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 78756 Web 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 80230 Referral 03/04/2013 03/05/2013
Other 21136 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 07017 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 30087 Referral 03/04/2013 03/04/2013
Page 284 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
PNC Bank In progress Yes
Citibank Closed with monetary relief Yes
Citibank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with monetary relief Yes
Wells Fargo Closed with explanation Yes
BB&T Financial Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
PNC Bank In progress Yes
JPMorgan Chase Closed with explanation Yes
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed Yes
Page 285 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339159 Mortgage Other mortgage
340129 Mortgage Other mortgage
341294 Mortgage Other mortgage
340107 Mortgage Other mortgage
339084 Mortgage Other mortgage
340079 Mortgage Other mortgage
340983 Mortgage Conventional fixed mortgage
341091 Mortgage Conventional fixed mortgage
339031 Mortgage Other mortgage
341597 Mortgage Other mortgage
340104 Mortgage Other mortgage
340674 Mortgage Other mortgage
339984 Mortgage Conventional fixed mortgage
339983 Mortgage VA mortgage
339989 Mortgage FHA mortgage
340029 Mortgage FHA mortgage
339995 Mortgage Conventional fixed mortgage
339027 Mortgage Conventional adjustable mortgage (ARM)
339998 Mortgage Conventional adjustable mortgage (ARM)
340000 Mortgage Conventional adjustable mortgage (ARM)
340016 Mortgage Conventional fixed mortgage
Page 286 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 20774 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 06606 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 30294 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 35806 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 11215 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 91730 Referral 03/04/2013 03/07/2013
Loan modification,collection,foreclosure 32953 Web 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 48170 Web 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 11230 Referral 03/04/2013 03/04/2013
Loan modification,collection,foreclosure 75070 Referral 03/04/2013 03/06/2013
Loan servicing, payments, escrow account 90746 Referral 03/04/2013 03/05/2013
Loan modification,collection,foreclosure 48382 Fax 03/04/2013 03/04/2013
Application, originator, mortgage broker 45242 Web 03/03/2013 03/04/2013
Application, originator, mortgage broker 93436 Web 03/03/2013 03/04/2013
Application, originator, mortgage broker 76549 Web 03/03/2013 03/04/2013
Application, originator, mortgage broker 06890 Web 03/03/2013 03/05/2013
Credit decision / Underwriting 85140 Web 03/03/2013 03/04/2013
Loan modification,collection,foreclosure 07936 Web 03/03/2013 03/05/2013
Loan servicing, payments, escrow account 85282 Web 03/03/2013 03/04/2013
Settlement process and costs 92253 Web 03/03/2013 03/04/2013
Loan modification,collection,foreclosure 38482 Web 03/03/2013 03/05/2013
Page 287 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Seterus Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
USAA Savings Closed with monetary relief Yes
Green Tree Servicing, LLC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
The Huntington National Bank In progress Yes
Nationstar Mortgage Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
Wells Fargo Closed with monetary relief Yes Yes
PNC Bank In progress Yes
Nationstar Mortgage Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Page 288 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
340027 Mortgage Conventional fixed mortgage
339979 Mortgage Conventional fixed mortgage
339118 Mortgage FHA mortgage
339980 Mortgage Conventional fixed mortgage
339193 Mortgage Other mortgage
340014 Mortgage Home equity loan or line of credit
340009 Mortgage Conventional fixed mortgage
339985 Mortgage Conventional fixed mortgage
339986 Mortgage Other mortgage
340005 Mortgage Conventional fixed mortgage
339992 Mortgage Conventional fixed mortgage
340001 Mortgage FHA mortgage
340035 Mortgage Conventional fixed mortgage
340034 Mortgage FHA mortgage
340018 Mortgage VA mortgage
340020 Mortgage Conventional fixed mortgage
340004 Mortgage Conventional fixed mortgage
340015 Mortgage Conventional fixed mortgage
339987 Mortgage Conventional adjustable mortgage (ARM)
340013 Mortgage Other mortgage
340036 Mortgage Conventional adjustable mortgage (ARM)
Page 289 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 01464 Web 03/03/2013 03/05/2013
Loan servicing, payments, escrow account 94044 Web 03/03/2013 03/04/2013
Loan servicing, payments, escrow account 49418 Web 03/03/2013 03/04/2013
Loan modification,collection,foreclosure 63118 Web 03/03/2013 03/04/2013
Loan modification,collection,foreclosure 05354 Referral 03/03/2013 03/05/2013
Loan servicing, payments, escrow account 24266 Web 03/03/2013 03/05/2013
Loan modification,collection,foreclosure 60503 Web 03/03/2013 03/04/2013
Application, originator, mortgage broker 43420 Web 03/03/2013 03/04/2013
Loan modification,collection,foreclosure 20147 Web 03/03/2013 03/04/2013
Application, originator, mortgage broker 17331 Web 03/03/2013 03/04/2013
Loan modification,collection,foreclosure 60187 Web 03/03/2013 03/04/2013
Loan modification,collection,foreclosure 95624 Web 03/03/2013 03/04/2013
Loan modification,collection,foreclosure 84094 Web 03/03/2013 03/05/2013
Application, originator, mortgage broker 01085 Web 03/03/2013 03/05/2013
Application, originator, mortgage broker 49525 Web 03/03/2013 03/05/2013
Loan modification,collection,foreclosure 75039 Web 03/03/2013 03/05/2013
Loan modification,collection,foreclosure 07647 Web 03/03/2013 03/04/2013
Application, originator, mortgage broker 94513 Web 03/03/2013 03/05/2013
Loan modification,collection,foreclosure 23220 Web 03/03/2013 03/04/2013
Loan servicing, payments, escrow account 92111 Web 03/03/2013 03/05/2013
Loan modification,collection,foreclosure 60188 Web 03/03/2013 03/05/2013
Page 290 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen Closed with explanation Yes
Loan Care Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes Yes
Wells Fargo In progress Yes
Bank of America Closed with non-monetary relief Yes
PNC Bank In progress Yes
Bank of America In progress Yes
Bank of America Closed with non-monetary relief Yes Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with non-monetary relief Yes
Nationstar Mortgage Closed Yes
Wells Fargo Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 291 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
340032 Mortgage FHA mortgage
340003 Mortgage Conventional fixed mortgage
340367 Mortgage Conventional fixed mortgage
339921 Mortgage Conventional fixed mortgage
339952 Mortgage FHA mortgage
339966 Mortgage Conventional fixed mortgage
339917 Mortgage FHA mortgage
339183 Mortgage Home equity loan or line of credit
339907 Mortgage FHA mortgage
339920 Mortgage Conventional adjustable mortgage (ARM)
339974 Mortgage Conventional fixed mortgage
339968 Mortgage Conventional fixed mortgage
339908 Mortgage Conventional fixed mortgage
339912 Mortgage Conventional fixed mortgage
339909 Mortgage FHA mortgage
339906 Mortgage Conventional fixed mortgage
339925 Mortgage Conventional fixed mortgage
339918 Mortgage Conventional fixed mortgage
339936 Mortgage Conventional fixed mortgage
339954 Mortgage Conventional fixed mortgage
339910 Mortgage Conventional fixed mortgage
Page 292 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 30331 Web 03/03/2013 03/05/2013
Application, originator, mortgage broker 34788 Web 03/03/2013 03/04/2013
Loan modification,collection,foreclosure 95632 Web 03/03/2013 03/04/2013
Loan servicing, payments, escrow account 74434 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 75154 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 75035 Web 03/02/2013 03/04/2013
Loan servicing, payments, escrow account 20707 Web 03/02/2013 03/04/2013
Loan servicing, payments, escrow account 83843 Web 03/02/2013 03/05/2013
Application, originator, mortgage broker 85546 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 34668 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 07111 Web 03/02/2013 03/04/2013
Loan servicing, payments, escrow account 02919 Web 03/02/2013 03/04/2013
Loan servicing, payments, escrow account 19054 Web 03/02/2013 03/04/2013
Loan servicing, payments, escrow account 53207 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 75159 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 20754 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 33441 Web 03/02/2013 03/04/2013
Loan servicing, payments, escrow account 55125 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 20772 Web 03/02/2013 03/05/2013
Loan modification,collection,foreclosure 78577 Web 03/02/2013 03/04/2013
Loan servicing, payments, escrow account 08221 Web 03/02/2013 03/04/2013
Page 293 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
SunTrust Bank In progress Yes
Bank of America In progress Yes
HSBC Closed with explanation Yes
JPMorgan Chase In progress Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Ocwen Closed Yes
NOVA Financial & Investment Corporation Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
New Penn Financial Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Bogman, Inc Closed with explanation Yes
Bank of America Closed with explanation Yes
Selene Finance Closed with explanation Yes Yes
Page 294 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339928 Mortgage Home equity loan or line of credit
340626 Mortgage Home equity loan or line of credit
339967 Mortgage Conventional adjustable mortgage (ARM)
339942 Mortgage Conventional adjustable mortgage (ARM)
339932 Mortgage Conventional adjustable mortgage (ARM)
339885 Mortgage FHA mortgage
339444 Mortgage Conventional adjustable mortgage (ARM)
338165 Mortgage Other mortgage
338668 Mortgage Other mortgage
339007 Mortgage Other mortgage
338125 Mortgage Other mortgage
339131 Mortgage Other mortgage
340666 Mortgage FHA mortgage
339465 Mortgage Other mortgage
339797 Mortgage FHA mortgage
339519 Mortgage Other mortgage
338705 Mortgage Other mortgage
339332 Mortgage VA mortgage
339408 Mortgage Conventional fixed mortgage
339480 Mortgage Other mortgage
340621 Mortgage Conventional adjustable mortgage (ARM)
Page 295 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Credit decision / Underwriting 97756 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 60653 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 90301 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 08081 Web 03/02/2013 03/04/2013
Loan modification,collection,foreclosure 45106 Web 03/02/2013 03/04/2013
Loan servicing, payments, escrow account 16001 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 08723 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 67212 Referral 03/01/2013 03/01/2013
Application, originator, mortgage broker 67211 Referral 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 60466 Postal mail 03/01/2013 03/06/2013
Loan modification,collection,foreclosure 33409 Referral 03/01/2013 03/05/2013
Application, originator, mortgage broker 33168 Referral 03/01/2013 03/14/2013
Loan modification,collection,foreclosure 32256 Web 03/01/2013 03/01/2013
Other 10465 Referral 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 45387 Web 03/01/2013 03/05/2013
Settlement process and costs 49683 Web 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 30240 Referral 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 95391 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 17109 Phone 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 85298 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 92692 Web 03/01/2013 03/04/2013
Page 296 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
Ocwen Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
PHH Mortgage Closed with explanation Yes
Bank of America In progress Yes
Flagstar Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America In progress Yes
Wells Fargo Closed with explanation Yes Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Citibank In progress Yes
HSBC In progress Yes
U.S. Bancorp Closed with explanation Yes
The Huntington National Bank In progress Yes
PNC Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
Select Portfolio Servicing, Inc Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Page 297 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339806 Mortgage Other mortgage
339758 Mortgage Conventional adjustable mortgage (ARM)
338715 Mortgage FHA mortgage
339492 Mortgage Other mortgage
339483 Mortgage Other mortgage
338141 Mortgage Other mortgage
339577 Mortgage FHA mortgage
338189 Mortgage Other mortgage
338671 Mortgage Conventional fixed mortgage
339450 Mortgage Other mortgage
339564 Mortgage Conventional fixed mortgage
338674 Mortgage Other mortgage
339694 Mortgage Conventional fixed mortgage
338687 Mortgage Other mortgage
339762 Mortgage Other mortgage
339786 Mortgage Conventional fixed mortgage
339889 Mortgage Conventional adjustable mortgage (ARM)
339475 Mortgage Other mortgage
339812 Mortgage Other mortgage
339479 Mortgage Other mortgage
339021 Mortgage Other mortgage
Page 298 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 08053 Web 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 20106 Web 03/01/2013 03/06/2013
Application, originator, mortgage broker 94565 Web 03/01/2013 03/01/2013
Loan servicing, payments, escrow account 91325 Referral 03/01/2013 03/14/2013
Credit decision / Underwriting 17408 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 20706 Referral 03/01/2013 03/07/2013
Loan modification,collection,foreclosure 95963 Web 03/01/2013 03/01/2013
Other Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 93060 Referral 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 30318 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 08088 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 43110 Referral 03/01/2013 03/05/2013
Application, originator, mortgage broker 32130 Phone 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 60527 Referral 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 33186 Fax 03/01/2013 03/06/2013
Loan modification,collection,foreclosure 78253 Web 03/01/2013 03/06/2013
Loan modification,collection,foreclosure 43545 Web 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 07044 Referral 03/01/2013 03/04/2013
Application, originator, mortgage broker 19138 Postal mail 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 72209 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 11212 Referral 03/01/2013 03/04/2013
Page 299 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Seterus Closed with explanation Yes
Homeward Residential Closed with explanation Yes
HSBC In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PNC Bank Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
Green Tree Servicing, LLC Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
PrimeLending, A PlainsCapital Company Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
Page 300 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
338084 Mortgage Other mortgage
339882 Mortgage Other mortgage
338132 Mortgage Other mortgage
339805 Mortgage Other mortgage
339455 Mortgage Other mortgage
339877 Mortgage Conventional adjustable mortgage (ARM)
338692 Mortgage Other mortgage
339476 Mortgage Other mortgage
338704 Mortgage Other mortgage
338126 Mortgage Other mortgage
339415 Mortgage Conventional fixed mortgage
339105 Mortgage Conventional fixed mortgage
340607 Mortgage Other mortgage
338664 Mortgage Home equity loan or line of credit
338700 Mortgage Other mortgage
339791 Mortgage FHA mortgage
339467 Mortgage Other mortgage
339242 Mortgage Conventional fixed mortgage
340379 Mortgage Conventional fixed mortgage
338728 Mortgage Other mortgage
339466 Mortgage Other mortgage
Page 301 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48382 Fax 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 46324 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 20777 Referral 03/01/2013 03/07/2013
Other Postal mail 03/01/2013 03/06/2013
Loan servicing, payments, escrow account 14510 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 11764 Web 03/01/2013 03/06/2013
Loan modification,collection,foreclosure 33157 Referral 03/01/2013 03/04/2013
Application, originator, mortgage broker 33324 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 30152 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 33409 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 84003 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 47018 Web 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 02568 Postal mail 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 21903 Referral 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 22192 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 20176 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 30513 Referral 03/01/2013 03/04/2013
Settlement process and costs 20002 Web 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 06877 Web 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 33161 Postal mail 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 07077 Referral 03/01/2013 03/04/2013
Page 302 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Citibank In progress Yes
Bank of America In progress Yes
SunTrust Bank Closed with explanation Yes
HSBC In progress Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Provident Funding Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Fifth Third Bank Closed with non-monetary relief Yes
Sovereign Bank Closed Yes
Wells Fargo Closed with explanation Yes
BB&T Financial Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 303 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339458 Mortgage Other mortgage
339866 Mortgage Conventional fixed mortgage
339042 Mortgage Conventional fixed mortgage
339615 Mortgage Conventional fixed mortgage
340346 Mortgage Conventional fixed mortgage
339875 Mortgage Other mortgage
339852 Mortgage Other mortgage
339452 Mortgage Other mortgage
340392 Mortgage Conventional adjustable mortgage (ARM)
338178 Mortgage Other mortgage
338192 Mortgage Other mortgage
340387 Mortgage Other mortgage
338679 Mortgage Other mortgage
338650 Mortgage Other mortgage
339541 Mortgage FHA mortgage
339496 Mortgage Other mortgage
339792 Mortgage FHA mortgage
339556 Mortgage FHA mortgage
339781 Mortgage Other mortgage
338654 Mortgage Other mortgage
338645 Mortgage Other mortgage
Page 304 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48240 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 43147 Web 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 21045 Web 03/01/2013 03/01/2013
Loan servicing, payments, escrow account 11738 Web 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 07753 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 34685 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 38106 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 30011 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 92881 Web 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 43016 Referral 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 19803 Referral 03/01/2013 03/07/2013
Application, originator, mortgage broker 30281 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 92308 Referral 03/01/2013 03/13/2013
Other 07424 Referral 03/01/2013 03/01/2013
Loan servicing, payments, escrow account 75656 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 92054 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 60608 Phone 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 37363 Web 03/01/2013 03/01/2013
Other Postal mail 03/01/2013 03/06/2013
Loan servicing, payments, escrow account 54313 Referral 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 45320 Referral 03/01/2013 03/01/2013
Page 305 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank In progress Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
M&T Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed Yes
New Penn Financial Closed Yes Yes
Wells Fargo In progress Yes
Hudson City Savings Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Seterus Closed with explanation Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
M&T Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 306 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
340664 Mortgage VA mortgage
339709 Mortgage Conventional fixed mortgage
339448 Mortgage Other mortgage
338844 Mortgage Other mortgage
338181 Mortgage Conventional fixed mortgage
339366 Mortgage FHA mortgage
339863 Mortgage Other mortgage
339860 Mortgage Other mortgage
339481 Mortgage Other mortgage
339901 Mortgage FHA mortgage
339793 Mortgage Other mortgage
339445 Mortgage Other mortgage
339795 Mortgage Other mortgage
339790 Mortgage Conventional fixed mortgage
338711 Mortgage Conventional adjustable mortgage (ARM)
339121 Mortgage Home equity loan or line of credit
339228 Mortgage Conventional fixed mortgage
339460 Mortgage Other mortgage
339879 Mortgage Other mortgage
338714 Mortgage Other mortgage
339524 Mortgage Conventional fixed mortgage
Page 307 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 43065 Postal mail 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 29445 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 91335 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 80233 Postal mail 03/01/2013 03/15/2013
Loan modification,collection,foreclosure Referral 03/01/2013 03/05/2013
Application, originator, mortgage broker 42420 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 27587 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 44319 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 02151 Referral 03/01/2013 03/04/2013
Settlement process and costs 60532 Web 03/01/2013 03/14/2013
Loan modification,collection,foreclosure Postal mail 03/01/2013 03/06/2013
Loan servicing, payments, escrow account 80134 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 33619 Postal mail 03/01/2013 03/05/2013
Application, originator, mortgage broker 77406 Web 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 08401 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 80020 Web 03/01/2013 03/01/2013
Loan servicing, payments, escrow account 32135 Web 03/01/2013 03/04/2013
Application, originator, mortgage broker 55119 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 22314 Referral 03/01/2013 03/14/2013
Loan modification,collection,foreclosure 28814 Referral 03/01/2013 03/01/2013
Application, originator, mortgage broker 60462 Web 03/01/2013 03/01/2013
Page 308 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed with monetary relief Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Wells Fargo In progress Yes
GE Capital Retail Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
Quicken Loans Closed with explanation Yes
Page 309 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339095 Mortgage Conventional fixed mortgage
339117 Mortgage Other mortgage
339573 Mortgage Conventional adjustable mortgage (ARM)
338637 Mortgage Conventional fixed mortgage
338696 Mortgage Other mortgage
340362 Mortgage Other mortgage
339487 Mortgage Other mortgage
339488 Mortgage Other mortgage
338825 Mortgage Other mortgage
339514 Mortgage Conventional fixed mortgage
339454 Mortgage Other mortgage
339485 Mortgage Other mortgage
339024 Mortgage Other mortgage
338703 Mortgage Other mortgage
339471 Mortgage Other mortgage
340371 Mortgage Conventional fixed mortgage
339549 Mortgage Conventional fixed mortgage
339474 Mortgage Other mortgage
338669 Mortgage Other mortgage
338112 Mortgage Other mortgage
339490 Mortgage Other mortgage
Page 310 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 28120 Web 03/01/2013 03/06/2013
Loan modification,collection,foreclosure 11530 Fax 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 49316 Web 03/01/2013 03/01/2013
Credit decision / Underwriting 80013 Web 03/01/2013 03/01/2013
Loan servicing, payments, escrow account 85262 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 33134 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 06779 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 77084 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 90746 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 14061 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 90003 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 07011 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 91730 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 84020 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 91362 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 30101 Web 03/01/2013 03/06/2013
Loan servicing, payments, escrow account 95405 Web 03/01/2013 03/18/2013
Loan modification,collection,foreclosure 94549 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 90631 Referral 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 30078 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 33954 Referral 03/01/2013 03/04/2013
Page 311 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Capital One Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
MetLife Bank In progress No
Nationstar Mortgage Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Flagstar Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Page 312 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339186 Mortgage FHA mortgage
339818 Mortgage Other mortgage
339881 Mortgage Other mortgage
339546 Mortgage FHA mortgage
339831 Mortgage Other mortgage
339191 Mortgage Home equity loan or line of credit
339845 Mortgage Conventional adjustable mortgage (ARM)
339721 Mortgage Conventional adjustable mortgage (ARM)
339457 Mortgage Other mortgage
338666 Mortgage Conventional adjustable mortgage (ARM)
338689 Mortgage Other mortgage
339499 Mortgage Other mortgage
338678 Mortgage Other mortgage
339188 Mortgage Conventional fixed mortgage
339137 Mortgage Other mortgage
338680 Mortgage Other mortgage
339874 Mortgage Home equity loan or line of credit
340391 Mortgage Conventional fixed mortgage
339464 Mortgage Other mortgage
340650 Mortgage Other mortgage
338631 Mortgage Other mortgage
Page 313 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 85295 Web 03/01/2013 03/01/2013
Other 98371 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 92880 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 33034 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 55362 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 94037 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 60076 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 89509 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 43202 Referral 03/01/2013 03/07/2013
Loan servicing, payments, escrow account 62208 Referral 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 80249 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 92027 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 97327 Referral 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 44256 Web 03/01/2013 03/01/2013
Loan servicing, payments, escrow account 91365 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 43026 Referral 03/01/2013 03/05/2013
Application, originator, mortgage broker 33624 Web 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 11762 Web 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 48076 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 21532 Postal mail 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 08873 Web 03/01/2013 03/01/2013
Page 314 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Nationstar Mortgage Closed Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo In progress Yes
Union Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed Yes
JPMorgan Chase Closed Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Carrington Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
Nationstar Mortgage Closed with explanation Yes Yes
Bank of America Closed Yes Yes
Page 315 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339861 Mortgage Conventional fixed mortgage
338681 Mortgage Other mortgage
339823 Mortgage Other mortgage
339832 Mortgage Other mortgage
339140 Mortgage Other mortgage
338662 Mortgage Other mortgage
339903 Mortgage Conventional fixed mortgage
339473 Mortgage Other mortgage
338726 Mortgage Conventional adjustable mortgage (ARM)
339493 Mortgage Other mortgage
339819 Mortgage Other mortgage
339754 Mortgage Conventional fixed mortgage
339741 Mortgage Other mortgage
338634 Mortgage Conventional adjustable mortgage (ARM)
339545 Mortgage Conventional fixed mortgage
339542 Mortgage Conventional fixed mortgage
339441 Mortgage Conventional adjustable mortgage (ARM)
339585 Mortgage Other mortgage
338653 Mortgage Second mortgage
339736 Mortgage Conventional fixed mortgage
340372 Mortgage Conventional fixed mortgage
Page 316 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48237 Phone 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 39466 Referral 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 32277 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 04236 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 33172 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 48382 Referral 03/01/2013 03/07/2013
Loan modification,collection,foreclosure 44460 Web 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 64055 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 44095 Web 03/01/2013 03/01/2013
Loan servicing, payments, escrow account 07090 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 32504 Postal mail 03/01/2013 03/06/2013
Application, originator, mortgage broker 80126 Web 03/01/2013 03/04/2013
Other 30340 Postal mail 03/01/2013 03/08/2013
Loan modification,collection,foreclosure 90703 Web 03/01/2013 03/01/2013
Loan servicing, payments, escrow account 33142 Phone 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 94588 Phone 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 48237 Phone 03/01/2013 03/26/2013
Application, originator, mortgage broker 48114 Phone 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 11412 Referral 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 15205 Web 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 30326 Web 03/01/2013 03/05/2013
Page 317 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Mortgage Center, L. C. Closed with explanation Yes
New York Community Bank Closed with explanation Yes
BBVA Compass Closed with monetary relief Yes
Bank of America Closed Yes
HSBC Closed with explanation Yes Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
JPMorgan Chase In progress Yes
Green Tree Servicing, LLC Closed Yes
American Financial Resources, Inc. Closed with explanation Yes
PNC Bank Closed with explanation Yes
JPMorgan Chase Closed Yes
M&T Bank Closed with explanation Yes
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
The Huntington National Bank In progress Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Page 318 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339826 Mortgage Other mortgage
338676 Mortgage Other mortgage
339851 Mortgage Home equity loan or line of credit
338699 Mortgage Other mortgage
339884 Mortgage Conventional fixed mortgage
339722 Mortgage Conventional fixed mortgage
340644 Mortgage Conventional adjustable mortgage (ARM)
338686 Mortgage Other mortgage
338656 Mortgage Other mortgage
339100 Mortgage Other mortgage
338661 Mortgage Other mortgage
339867 Mortgage Other mortgage
339834 Mortgage Other mortgage
339862 Mortgage FHA mortgage
339135 Mortgage FHA mortgage
339427 Mortgage Other mortgage
339857 Mortgage Conventional fixed mortgage
339899 Mortgage VA mortgage
338086 Mortgage Other mortgage
339780 Mortgage Conventional fixed mortgage
339614 Mortgage Conventional fixed mortgage
Page 319 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 90630 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account Referral 03/01/2013 03/05/2013
Credit decision / Underwriting 19808 Web 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 02125 Referral 03/01/2013 03/04/2013
Application, originator, mortgage broker 18974 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 12302 Web 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 90069 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 33609 Referral 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 30542 Referral 03/01/2013 03/05/2013
Credit decision / Underwriting 18951 Fax 03/01/2013 03/07/2013
Loan modification,collection,foreclosure 25541 Referral 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 36426 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 08360 Postal mail 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 22193 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 75243 Web 03/01/2013 03/06/2013
Loan servicing, payments, escrow account 04347 Web 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 02050 Phone 03/01/2013 03/05/2013
Loan servicing, payments, escrow account 37347 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 30319 Referral 03/01/2013 03/01/2013
Loan servicing, payments, escrow account 97355 Web 03/01/2013 03/06/2013
Settlement process and costs 74137 Web 03/01/2013 03/04/2013
Page 320 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Capital One Closed with explanation Yes
TD Bank Closed with explanation Yes
Wells Fargo In progress Yes
TD Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
BOK Finanical Corp Closed with explanation Yes
Nationstar Mortgage In progress Yes
Ocwen Closed with explanation Yes
PHH Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Page 321 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
338641 Mortgage VA mortgage
339842 Mortgage Other mortgage
338170 Mortgage Other mortgage
340661 Mortgage Other mortgage
339703 Mortgage Conventional fixed mortgage
338089 Mortgage Other mortgage
339254 Mortgage FHA mortgage
338695 Mortgage Other mortgage
338670 Mortgage Other mortgage
339218 Mortgage Conventional adjustable mortgage (ARM)
338706 Mortgage Other mortgage
338814 Mortgage Other mortgage
339036 Mortgage Other mortgage
338160 Mortgage Other mortgage
338698 Mortgage Other mortgage
339486 Mortgage Other mortgage
339393 Mortgage Conventional fixed mortgage
339461 Mortgage Other mortgage
340386 Mortgage Other mortgage
338667 Mortgage Other mortgage
340373 Mortgage Other mortgage
Page 322 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 93940 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 44320 Referral 03/01/2013 03/08/2013
Loan modification,collection,foreclosure 27713 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 33409 Referral 03/01/2013 03/04/2013
Application, originator, mortgage broker 94602 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 90280 Referral 03/01/2013 03/01/2013
Settlement process and costs 70471 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 48382 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 32344 Referral 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 33772 Web 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 33810 Referral 03/01/2013 03/01/2013
Loan modification,collection,foreclosure 33065 Referral 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 11727 Referral 03/01/2013 03/04/2013
Application, originator, mortgage broker 85345 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 85138 Referral 03/01/2013 03/04/2013
Loan modification,collection,foreclosure 33076 Referral 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 60654 Web 03/01/2013 03/05/2013
Loan modification,collection,foreclosure 28594 Referral 03/01/2013 03/04/2013
Application, originator, mortgage broker 30281 Web 03/01/2013 03/04/2013
Loan servicing, payments, escrow account 18436 Referral 03/01/2013 03/05/2013
Other 11101 Referral 03/01/2013 03/04/2013
Page 323 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
USAA Savings Closed with explanation Yes Yes
Citibank Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Statebridge Company Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
U.S. Bancorp Closed with explanation Yes
EverBank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase In progress Yes
Arvest Bank Closed with explanation Yes
Citibank In progress Yes
Third Financial Services Corp Closed with explanation Yes Yes
Bank of America Closed with non-monetary relief Yes
OneWest Bank In progress Yes
Page 324 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
338287 Mortgage Other mortgage
338498 Mortgage Conventional fixed mortgage
338210 Mortgage Conventional fixed mortgage
337575 Mortgage Conventional adjustable mortgage (ARM)
338440 Mortgage FHA mortgage
338553 Mortgage Other mortgage
338545 Mortgage Other mortgage
338285 Mortgage Other mortgage
337683 Mortgage Home equity loan or line of credit
338258 Mortgage FHA mortgage
338593 Mortgage FHA mortgage
337354 Mortgage Conventional adjustable mortgage (ARM)
338587 Mortgage Other mortgage
338558 Mortgage Other mortgage
338397 Mortgage Other mortgage
338357 Mortgage Other mortgage
338542 Mortgage FHA mortgage
338716 Mortgage Other mortgage
338288 Mortgage Conventional adjustable mortgage (ARM)
335346 Mortgage Other mortgage
338853 Mortgage Conventional fixed mortgage
Page 325 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Other 21215 Postal mail 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 28031 Web 02/28/2013 03/04/2013
Loan servicing, payments, escrow account 92009 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 75035 Web 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 61080 Phone 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 53562 Referral 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 91504 Referral 02/28/2013 03/01/2013
Other Postal mail 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 33624 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 30268 Web 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 53186 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 35114 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 85008 Referral 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 31548 Referral 02/28/2013 03/04/2013
Loan modification,collection,foreclosure 21144 Referral 02/28/2013 03/05/2013
Other 06512 Postal mail 02/28/2013 03/06/2013
Application, originator, mortgage broker 60133 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 95209 Referral 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 20016 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 48382 Fax 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 11713 Web 02/28/2013 03/01/2013
Page 326 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
Select Portfolio Servicing, Inc In progress Yes
Citibank Closed with monetary relief Yes
Bank of America In progress Yes
Bank of America Closed Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Citibank Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
Real Time Resolutions In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Ocwen Closed with explanation Yes
Page 327 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
336833 Mortgage Conventional fixed mortgage
336926 Mortgage Conventional adjustable mortgage (ARM)
335442 Mortgage Other mortgage
337958 Mortgage FHA mortgage
338232 Mortgage Conventional fixed mortgage
337829 Mortgage Other mortgage
338611 Mortgage FHA mortgage
338102 Mortgage Other mortgage
338831 Mortgage Other mortgage
338539 Mortgage Other mortgage
338507 Mortgage Other mortgage
338408 Mortgage Other mortgage
338525 Mortgage Other mortgage
337603 Mortgage FHA mortgage
338721 Mortgage Other mortgage
338535 Mortgage Other mortgage
338294 Mortgage Second mortgage
335375 Mortgage Other mortgage
336827 Mortgage Conventional fixed mortgage
338576 Mortgage Other mortgage
338567 Mortgage Home equity loan or line of credit
Page 328 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 12583 Web 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 89145 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 89032 Referral 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 30045 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 45602 Phone 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 07417 Referral 02/28/2013 02/28/2013
Credit decision / Underwriting 80015 Web 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 33162 Referral 02/28/2013 03/04/2013
Loan modification,collection,foreclosure 27591 Referral 02/28/2013 03/04/2013
Loan servicing, payments, escrow account 01801 Referral 02/28/2013 03/04/2013
Loan servicing, payments, escrow account 87402 Referral 02/28/2013 03/04/2013
Loan servicing, payments, escrow account 11968 Referral 02/28/2013 03/04/2013
Loan servicing, payments, escrow account 55448 Referral 02/28/2013 03/04/2013
Loan modification,collection,foreclosure 21122 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 33409 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 30666 Referral 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 32255 Phone 02/28/2013 02/28/2013
Settlement process and costs 19067 Postal mail 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 32221 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 55433 Referral 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 29349 Referral 02/28/2013 03/04/2013
Page 329 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Green Tree Servicing, LLC In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
RBS Citizens Closed with explanation Yes
LoanDepot Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
GE Capital Retail Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes Yes
Wells Fargo Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Page 330 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
338527 Mortgage Other mortgage
337936 Mortgage Conventional fixed mortgage
338578 Mortgage Other mortgage
338815 Mortgage Conventional adjustable mortgage (ARM)
338438 Mortgage FHA mortgage
338626 Mortgage Conventional adjustable mortgage (ARM)
337932 Mortgage Conventional fixed mortgage
338551 Mortgage Other mortgage
338234 Mortgage Conventional fixed mortgage
338569 Mortgage Other mortgage
336842 Mortgage Other mortgage
337330 Mortgage VA mortgage
338349 Mortgage Conventional fixed mortgage
338519 Mortgage Conventional fixed mortgage
338501 Mortgage Conventional adjustable mortgage (ARM)
338531 Mortgage Other mortgage
338540 Mortgage Other mortgage
338268 Mortgage Other mortgage
335448 Mortgage Other mortgage
338456 Mortgage Conventional adjustable mortgage (ARM)
338838 Mortgage Other mortgage
Page 331 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 94954 Referral 02/28/2013 03/04/2013
Loan modification,collection,foreclosure 96002 Phone 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 72104 Referral 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 85044 Web 02/28/2013 03/01/2013
Credit decision / Underwriting 46148 Web 02/28/2013 03/01/2013
Credit decision / Underwriting 94803 Web 02/28/2013 03/01/2013
Settlement process and costs 02903 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 95337 Referral 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 63136 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 37067 Referral 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 22026 Postal mail 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 30019 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 20155 Web 02/28/2013 02/28/2013
Application, originator, mortgage broker 98074 Web 02/28/2013 03/01/2013
Credit decision / Underwriting 19562 Web 02/28/2013 03/04/2013
Loan servicing, payments, escrow account 19525 Referral 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 11766 Referral 02/28/2013 03/01/2013
Other 48329 Postal mail 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 32909 Referral 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 08054 Web 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 34953 Referral 02/28/2013 03/01/2013
Page 332 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with monetary relief Yes
Wells Fargo Closed with explanation Yes
Guaranteed Rate Closed with monetary relief Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Select Portfolio Servicing, Inc In progress Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Page 333 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
339012 Mortgage Conventional adjustable mortgage (ARM)
338326 Mortgage Other mortgage
338511 Mortgage Conventional fixed mortgage
338555 Mortgage Other mortgage
338575 Mortgage Other mortgage
338206 Mortgage Conventional fixed mortgage
338320 Mortgage Conventional fixed mortgage
338448 Mortgage Conventional adjustable mortgage (ARM)
338236 Mortgage VA mortgage
339009 Mortgage Other mortgage
338574 Mortgage Other mortgage
338995 Mortgage Other mortgage
337853 Mortgage Conventional fixed mortgage
336844 Mortgage Conventional adjustable mortgage (ARM)
338572 Mortgage Other mortgage
338583 Mortgage Other mortgage
338414 Mortgage Conventional adjustable mortgage (ARM)
338813 Mortgage Other mortgage
338096 Mortgage Home equity loan or line of credit
338476 Mortgage Conventional fixed mortgage
338233 Mortgage Conventional adjustable mortgage (ARM)
Page 334 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 94403 Referral 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 78731 Web 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 25420 Web 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 92345 Referral 02/28/2013 03/04/2013
Loan modification,collection,foreclosure 32653 Referral 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 33165 Web 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 31021 Phone 02/28/2013 02/28/2013
Application, originator, mortgage broker 45044 Web 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 93619 Phone 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 94582 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 01832 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 92626 Referral 02/28/2013 03/04/2013
Loan modification,collection,foreclosure 91413 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 33016 Postal mail 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 91901 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 33327 Referral 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 27526 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 46037 Referral 02/28/2013 03/04/2013
Settlement process and costs 21850 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 33905 Web 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 20152 Web 02/28/2013 02/28/2013
Page 335 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America In progress Yes
Wells Fargo Closed with monetary relief Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Seterus Closed with explanation Yes
Resurgent Capital Services L.P. Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Capital One Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Pentagon FCU In progress Yes
Page 336 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
338557 Mortgage Other mortgage
338434 Mortgage Other mortgage
338321 Mortgage Conventional fixed mortgage
336825 Mortgage Conventional adjustable mortgage (ARM)
338550 Mortgage Other mortgage
338534 Mortgage Other mortgage
337348 Mortgage Conventional adjustable mortgage (ARM)
338584 Mortgage Other mortgage
338361 Mortgage Conventional fixed mortgage
338552 Mortgage Other mortgage
337956 Mortgage Conventional adjustable mortgage (ARM)
338152 Mortgage Other mortgage
337339 Mortgage Conventional fixed mortgage
335443 Mortgage Other mortgage
336829 Mortgage Conventional fixed mortgage
337361 Mortgage Conventional adjustable mortgage (ARM)
338537 Mortgage Other mortgage
337929 Mortgage Other mortgage
338296 Mortgage Other mortgage
338496 Mortgage Conventional adjustable mortgage (ARM)
338253 Mortgage Conventional fixed mortgage
Page 337 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 73521 Referral 02/28/2013 03/04/2013
Loan modification,collection,foreclosure 10940 Referral 02/28/2013 03/01/2013
Credit decision / Underwriting 18929 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 90301 Web 02/28/2013 02/28/2013
Application, originator, mortgage broker 89142 Referral 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 93728 Referral 02/28/2013 03/04/2013
Loan servicing, payments, escrow account 55308 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 90280 Referral 02/28/2013 03/05/2013
Application, originator, mortgage broker 07024 Web 02/28/2013 03/07/2013
Loan modification,collection,foreclosure 44094 Referral 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 53005 Web 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 79903 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 16053 Postal mail 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 85268 Referral 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 30004 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 19363 Web 02/28/2013 03/14/2013
Loan modification,collection,foreclosure 94801 Referral 02/28/2013 03/05/2013
Application, originator, mortgage broker 19805 Postal mail 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 19119 Postal mail 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 33772 Web 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 98335 Web 02/28/2013 02/28/2013
Page 338 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed Yes
PHH Mortgage In progress Yes
Third Federal Savings & Loan Closed with explanation Yes
HSBC In progress Yes
Nationstar Mortgage In progress Yes
JPMorgan Chase Closed with monetary relief Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
Ocwen Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with non-monetary relief Yes
PNC Bank Closed with explanation Yes
Page 339 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
338627 Mortgage Conventional fixed mortgage
338491 Mortgage Home equity loan or line of credit
338720 Mortgage Other mortgage
337852 Mortgage Conventional fixed mortgage
338225 Mortgage Other mortgage
338135 Mortgage Other mortgage
337978 Mortgage Other mortgage
338820 Mortgage Other mortgage
337795 Mortgage Conventional fixed mortgage
338842 Mortgage Conventional fixed mortgage
338629 Mortgage Conventional fixed mortgage
337357 Mortgage Home equity loan or line of credit
338833 Mortgage Other mortgage
338533 Mortgage Other mortgage
338266 Mortgage Conventional fixed mortgage
338570 Mortgage Other mortgage
338628 Mortgage Conventional adjustable mortgage (ARM)
336555 Mortgage Other mortgage
338138 Mortgage Conventional fixed mortgage
338597 Mortgage Conventional adjustable mortgage (ARM)
338528 Mortgage Other mortgage
Page 340 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 19709 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 48085 Referral 02/28/2013 03/04/2013
Loan modification,collection,foreclosure 02911 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 91413 Web 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 08753 Postal mail 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 11530 Fax 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 93448 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 91730 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 21117 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 06106 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 15205 Web 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 80204 Web 02/28/2013 02/28/2013
Other 46375 Postal mail 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 14052 Referral 02/28/2013 03/04/2013
Application, originator, mortgage broker 76116 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 30331 Referral 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 90740 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 06335 Postal mail 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 80020 Web 02/28/2013 03/01/2013
Application, originator, mortgage broker 92019 Phone 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 89706 Referral 02/28/2013 03/05/2013
Page 341 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
OneWest Bank In progress Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
HSBC Closed with explanation Yes
Carrington Mortgage Closed with explanation Yes
TCF National Bank Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Seterus Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Page 342 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
338821 Mortgage Other mortgage
337712 Mortgage Second mortgage
337943 Mortgage Conventional fixed mortgage
339018 Mortgage Other mortgage
338457 Mortgage Other mortgage
338618 Mortgage Conventional adjustable mortgage (ARM)
338286 Mortgage Conventional fixed mortgage
338143 Mortgage Other mortgage
338526 Mortgage Other mortgage
338479 Mortgage Conventional fixed mortgage
337751 Mortgage Conventional fixed mortgage
338580 Mortgage Other mortgage
337424 Mortgage Other mortgage
336828 Mortgage Conventional fixed mortgage
338579 Mortgage Other mortgage
338582 Mortgage Other mortgage
338319 Mortgage Other mortgage
338622 Mortgage Conventional fixed mortgage
338442 Mortgage Other mortgage
338439 Mortgage Other mortgage
338602 Mortgage Conventional adjustable mortgage (ARM)
Page 343 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 55107 Referral 02/28/2013 03/05/2013
Settlement process and costs 63033 Phone 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 60048 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 90037 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 11412 Referral 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 94403 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 07065 Phone 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 14502 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 23455 Referral 02/28/2013 03/05/2013
Credit decision / Underwriting 89523 Web 02/28/2013 03/04/2013
Loan servicing, payments, escrow account 33165 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 03104 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 11727 Fax 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 27703 Web 02/28/2013 02/28/2013
Application, originator, mortgage broker 03470 Referral 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 93401 Referral 02/28/2013 03/05/2013
Application, originator, mortgage broker 95758 Phone 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 33309 Web 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 11411 Postal mail 02/28/2013 03/04/2013
Other Postal mail 02/28/2013 03/05/2013
Loan modification,collection,foreclosure 32205 Web 02/28/2013 03/06/2013
Page 344 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
TCF National Bank In progress Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation No
Carrington Mortgage Closed with explanation Yes
Bank of America In progress No
Wells Fargo Closed with explanation Yes
PNC Bank In progress Yes
Amerisave In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Homeward Residential Closed with explanation Yes
Vantium Capital Closed with explanation Yes Yes
Embrace Home Loans Inc Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo In progress Yes
Ocwen In progress Yes
Page 345 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
338097 Mortgage Conventional fixed mortgage
338549 Mortgage Conventional fixed mortgage
337696 Mortgage Conventional adjustable mortgage (ARM)
338592 Mortgage Conventional adjustable mortgage (ARM)
338431 Mortgage Conventional fixed mortgage
337684 Mortgage Other mortgage
338316 Mortgage Conventional adjustable mortgage (ARM)
335447 Mortgage Other mortgage
337656 Mortgage Conventional fixed mortgage
338586 Mortgage FHA mortgage
336849 Mortgage Other mortgage
337875 Mortgage Other mortgage
337569 Mortgage FHA mortgage
338106 Mortgage Other mortgage
338411 Mortgage Other mortgage
338546 Mortgage Reverse mortgage
336209 Mortgage Other mortgage
336492 Mortgage Conventional fixed mortgage
336342 Mortgage Conventional adjustable mortgage (ARM)
336598 Mortgage Other mortgage
336341 Mortgage Conventional fixed mortgage
Page 346 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 98446 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 11201 Referral 02/28/2013 03/01/2013
Credit decision / Underwriting 84401 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 15122 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 04625 Web 02/28/2013 03/01/2013
Loan modification,collection,foreclosure 27517 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 89123 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 20854 Referral 02/28/2013 02/28/2013
Application, originator, mortgage broker 85248 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 34465 Web 02/28/2013 03/01/2013
Application, originator, mortgage broker 66106 Postal mail 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 45746 Web 02/28/2013 02/28/2013
Loan modification,collection,foreclosure 06036 Phone 02/28/2013 02/28/2013
Loan servicing, payments, escrow account 29684 Postal mail 02/28/2013 03/05/2013
Loan servicing, payments, escrow account 78411 Referral 02/28/2013 03/04/2013
Loan servicing, payments, escrow account 11369 Referral 02/28/2013 03/01/2013
Loan servicing, payments, escrow account 11427 Referral 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 08203 Phone 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 38016 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 90042 Referral 02/27/2013 03/12/2013
Application, originator, mortgage broker 60640 Web 02/27/2013 02/28/2013
Page 347 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
New York Community Bank Closed with explanation Yes
Seterus In progress Yes
Wells Fargo In progress Yes
The Huntington National Bank In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Bank of America In progress Yes
Page 348 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
335450 Mortgage Other mortgage
335798 Mortgage Conventional fixed mortgage
336156 Mortgage Conventional fixed mortgage
334974 Mortgage Conventional fixed mortgage
336753 Mortgage Conventional adjustable mortgage (ARM)
336742 Mortgage Other mortgage
336557 Mortgage Conventional fixed mortgage
336782 Mortgage Other mortgage
335001 Mortgage Conventional fixed mortgage
335414 Mortgage Conventional fixed mortgage
335081 Mortgage Conventional fixed mortgage
335344 Mortgage Other mortgage
336246 Mortgage FHA mortgage
336201 Mortgage Conventional fixed mortgage
335426 Mortgage Other mortgage
336821 Mortgage Conventional fixed mortgage
336936 Mortgage Other mortgage
335397 Mortgage Other mortgage
336389 Mortgage Conventional fixed mortgage
336014 Mortgage Conventional fixed mortgage
335923 Mortgage Other mortgage
Page 349 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 33157 Postal mail 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 01854 Web 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 48228 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 34744 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 33160 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 20902 Referral 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 43147 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 23009 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 28173 Web 02/27/2013 02/27/2013
Settlement process and costs 07850 Web 02/27/2013 02/28/2013
Settlement process and costs 92691 Web 02/27/2013 03/01/2013
Loan modification,collection,foreclosure 48382 Fax 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 63138 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 30265 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 94544 Fax 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 33168 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 54177 Referral 02/27/2013 02/28/2013
Loan servicing, payments, escrow account Postal mail 02/27/2013 02/28/2013
Settlement process and costs 10956 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 53205 Phone 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 13205 Referral 02/27/2013 02/27/2013
Page 350 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
TD Bank Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed Yes
Homeward Residential Closed with explanation Yes Yes
SunTrust Bank Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Bank of America Closed Yes
SunTrust Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
HSBC In progress Yes
PNC Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
BMO Harris In progress Yes
Bank of America Closed with explanation Yes
HSBC Closed Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
Page 351 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
336249 Mortgage Conventional fixed mortgage
337032 Mortgage Conventional fixed mortgage
335398 Mortgage Other mortgage
336036 Mortgage Conventional fixed mortgage
336132 Mortgage Other mortgage
336332 Mortgage Other mortgage
336694 Mortgage FHA mortgage
335474 Mortgage Other mortgage
336172 Mortgage Conventional adjustable mortgage (ARM)
337014 Mortgage FHA mortgage
337301 Mortgage Conventional fixed mortgage
336814 Mortgage Conventional fixed mortgage
336959 Mortgage Other mortgage
335473 Mortgage Other mortgage
336790 Mortgage Conventional adjustable mortgage (ARM)
335841 Mortgage VA mortgage
336258 Mortgage Conventional fixed mortgage
336184 Mortgage Conventional fixed mortgage
336763 Mortgage Conventional fixed mortgage
334626 Mortgage Conventional fixed mortgage
334627 Mortgage FHA mortgage
Page 352 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 95422 Phone 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 90069 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 73159 Referral 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 44055 Referral 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 92130 Fax 02/27/2013 02/28/2013
Application, originator, mortgage broker 83713 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 20748 Phone 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 29560 Referral 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 95112 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 48439 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 70810 Phone 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 63021 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 84015 Referral 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 30092 Referral 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 94564 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 18301 Fax 02/27/2013 03/13/2013
Loan modification,collection,foreclosure 11761 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 61111 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 31044 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 30076 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 70122 Web 02/27/2013 02/27/2013
Page 353 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Green Tree Servicing, LLC Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America In progress Yes
Citibank Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Sovereign Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Capital One Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
Bank of America In progress Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo In progress Yes
Fifth Third Bank In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Page 354 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
335368 Mortgage Conventional fixed mortgage
336809 Mortgage Conventional adjustable mortgage (ARM)
336035 Mortgage Conventional adjustable mortgage (ARM)
336274 Mortgage Conventional fixed mortgage
336119 Mortgage Other mortgage
337307 Mortgage FHA mortgage
336182 Mortgage Other mortgage
336193 Mortgage Conventional fixed mortgage
336737 Mortgage Conventional fixed mortgage
336747 Mortgage Conventional adjustable mortgage (ARM)
336767 Mortgage Conventional adjustable mortgage (ARM)
336808 Mortgage Conventional fixed mortgage
335412 Mortgage Conventional fixed mortgage
335480 Mortgage Conventional fixed mortgage
336221 Mortgage Other mortgage
336662 Mortgage Other mortgage
335497 Mortgage Conventional fixed mortgage
336720 Mortgage Home equity loan or line of credit
336257 Mortgage Conventional fixed mortgage
335005 Mortgage FHA mortgage
334873 Mortgage Conventional adjustable mortgage (ARM)
Page 355 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 70809 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 77327 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 98122 Web 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 97520 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 12115 Referral 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 22079 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 64055 Phone 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 30062 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 92880 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 92823 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 19363 Web 02/27/2013 02/28/2013
Application, originator, mortgage broker 90272 Web 02/27/2013 02/28/2013
Application, originator, mortgage broker 97062 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 20912 Web 02/27/2013 02/28/2013
Other 33565 Postal mail 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 65583 Phone 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 11373 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 60172 Postal mail 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 33404 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 30016 Web 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 19401 Web 02/27/2013 02/27/2013
Page 356 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with monetary relief Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
PHH Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Citibank Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Citibank In progress Yes
Quicken Loans Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
BMO Harris In progress Yes
JPMorgan Chase Closed with explanation Yes
Arvest Bank Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Page 357 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
335837 Mortgage Conventional fixed mortgage
337279 Mortgage FHA mortgage
333268 Mortgage FHA mortgage
335459 Mortgage Conventional adjustable mortgage (ARM)
336798 Mortgage FHA mortgage
336602 Mortgage Conventional fixed mortgage
336122 Mortgage Other mortgage
336480 Mortgage FHA mortgage
336199 Mortgage Conventional fixed mortgage
336701 Mortgage Conventional fixed mortgage
336740 Mortgage Conventional fixed mortgage
336794 Mortgage Conventional fixed mortgage
335521 Mortgage Conventional fixed mortgage
336116 Mortgage Other mortgage
336599 Mortgage Other mortgage
337277 Mortgage Other mortgage
336317 Mortgage Conventional adjustable mortgage (ARM)
337305 Mortgage Conventional adjustable mortgage (ARM)
335656 Mortgage Conventional adjustable mortgage (ARM)
336756 Mortgage Conventional fixed mortgage
336108 Mortgage Conventional fixed mortgage
Page 358 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 10023 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 24593 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 08619 Web 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 28435 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 02806 Web 02/27/2013 02/28/2013
Application, originator, mortgage broker 07307 Postal mail 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 12563 Fax 02/27/2013 02/28/2013
Application, originator, mortgage broker 92562 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 30180 Referral 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 02151 Web 02/27/2013 02/28/2013
Application, originator, mortgage broker 77098 Web 02/27/2013 02/28/2013
Application, originator, mortgage broker 19148 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 72364 Phone 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 78681 Postal mail 02/27/2013 02/28/2013
Application, originator, mortgage broker 28211 Phone 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 80488 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 04537 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 48221 Fax 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 34607 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 30087 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 22193 Web 02/27/2013 02/27/2013
Page 359 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Guild Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Sovereign Bank Closed Yes Yes
JPMorgan Chase Closed with monetary relief Yes
TD Bank Closed with non-monetary relief Yes Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
PNC Bank In progress No
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 360 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
337025 Mortgage Conventional fixed mortgage
335326 Mortgage Conventional fixed mortgage
335642 Mortgage Conventional fixed mortgage
335479 Mortgage Other mortgage
335366 Mortgage Conventional adjustable mortgage (ARM)
337004 Mortgage Other mortgage
336590 Mortgage Conventional fixed mortgage
336491 Mortgage Other mortgage
335990 Mortgage Conventional fixed mortgage
337314 Mortgage Conventional fixed mortgage
336931 Mortgage Other mortgage
336820 Mortgage Other mortgage
336159 Mortgage Other mortgage
336630 Mortgage Conventional fixed mortgage
336797 Mortgage FHA mortgage
336806 Mortgage Conventional fixed mortgage
336192 Mortgage Other mortgage
336793 Mortgage Conventional adjustable mortgage (ARM)
336771 Mortgage Other mortgage
335302 Mortgage Conventional fixed mortgage
336276 Mortgage FHA mortgage
Page 361 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 20105 Postal mail 02/27/2013 02/27/2013
Credit decision / Underwriting 20720 Web 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 01144 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 08527 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 94547 Phone 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 27502 Referral 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 43512 Phone 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 87121 Fax 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 07746 Phone 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 94703 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 22308 Referral 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 85006 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 03820 Postal mail 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 77584 Web 02/27/2013 02/28/2013
Settlement process and costs 20169 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 45305 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 30519 Referral 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 90631 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 22033 Postal mail 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 35060 Web 02/27/2013 02/27/2013
Loan modification,collection,foreclosure 20720 Web 02/27/2013 02/28/2013
Page 362 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Seterus Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Springleaf Finance In progress Yes
Nationstar Mortgage Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp Closed with explanation No
Citibank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Page 363 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
336734 Mortgage FHA mortgage
336810 Mortgage Conventional fixed mortgage
336007 Mortgage Conventional fixed mortgage
336786 Mortgage Conventional fixed mortgage
336040 Mortgage Other mortgage
336726 Mortgage Conventional fixed mortgage
336436 Mortgage Other mortgage
337045 Mortgage Conventional fixed mortgage
336294 Mortgage Conventional fixed mortgage
336454 Mortgage Other mortgage
336196 Mortgage Conventional fixed mortgage
335873 Mortgage Home equity loan or line of credit
336070 Mortgage Conventional fixed mortgage
336780 Mortgage Conventional fixed mortgage
331815 Mortgage Conventional adjustable mortgage (ARM)
332790 Mortgage Other mortgage
332624 Mortgage Conventional fixed mortgage
332294 Mortgage Other mortgage
334177 Mortgage VA mortgage
333270 Mortgage Other mortgage
333308 Mortgage Conventional adjustable mortgage (ARM)
Page 364 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 97123 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 33903 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 03894 Web 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 60513 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 80924 Web 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 53597 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 38261 Referral 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 86404 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 08822 Web 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 30311 Referral 02/27/2013 02/28/2013
Loan modification,collection,foreclosure 11361 Phone 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 80004 Web 02/27/2013 02/27/2013
Loan servicing, payments, escrow account 85622 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 96003 Web 02/27/2013 02/28/2013
Loan servicing, payments, escrow account 32801 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 99654 Postal mail 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 29650 Web 02/26/2013 02/26/2013
Other Postal mail 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 66442 Web 02/26/2013 02/27/2013
Other 30340 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 78644 Web 02/26/2013 02/26/2013
Page 365 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
PennyMac Loan Services, LLC Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Associated Bank Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Vericrest Financial Closed with explanation Yes
Ocwen Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
HSBC Closed with explanation Yes
Capital One In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Regions Closed with explanation Yes
Page 366 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
334310 Mortgage Conventional fixed mortgage
333842 Mortgage Conventional fixed mortgage
330119 Mortgage Conventional adjustable mortgage (ARM)
333971 Mortgage Conventional fixed mortgage
333338 Mortgage Conventional fixed mortgage
334620 Mortgage FHA mortgage
331831 Mortgage Home equity loan or line of credit
334501 Mortgage Reverse mortgage
334556 Mortgage Conventional adjustable mortgage (ARM)
333667 Mortgage Conventional fixed mortgage
332802 Mortgage Other mortgage
334519 Mortgage Other mortgage
332456 Mortgage Conventional fixed mortgage
331987 Mortgage Other mortgage
334073 Mortgage Other mortgage
333751 Mortgage Other mortgage
331055 Mortgage Conventional fixed mortgage
333162 Mortgage Other mortgage
334211 Mortgage Home equity loan or line of credit
333160 Mortgage Conventional fixed mortgage
334579 Mortgage FHA mortgage
Page 367 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 40445 Web 02/26/2013 02/26/2013
Application, originator, mortgage broker 21409 Web 02/26/2013 02/27/2013
Application, originator, mortgage broker 02864 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 60517 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 15323 Web 02/26/2013 02/28/2013
Loan servicing, payments, escrow account 48174 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 60629 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 17111 Referral 02/26/2013 03/01/2013
Application, originator, mortgage broker 30281 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 86401 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 20886 Postal mail 02/26/2013 02/26/2013
Other 60188 Postal mail 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 19087 Web 02/26/2013 02/26/2013
Settlement process and costs 33141 Postal mail 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 49251 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 92118 Phone 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 34606 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 07052 Postal mail 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 32751 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 21045 Web 02/26/2013 02/26/2013
Application, originator, mortgage broker 64118 Web 02/26/2013 02/27/2013
Page 368 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
21st Mortgage Corporation Closed with explanation Yes
Citibank In progress Yes
Ocwen Closed with explanation Yes
Homeward Residential Closed with explanation Yes Yes
Fay Servicing, LLC Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
TCF National Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
HSBC Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with non-monetary relief Yes
Provident Funding Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Dovenmuehle Mortgage Inc. Closed with monetary relief Yes
Nationstar Mortgage Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Pentagon FCU In progress Yes
Wells Fargo Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes Yes
UMB Bank In progress Yes
Page 369 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
332374 Mortgage Other mortgage
334572 Mortgage Other mortgage
334098 Mortgage Other mortgage
332375 Mortgage Other mortgage
334297 Mortgage Other mortgage
334303 Mortgage Conventional adjustable mortgage (ARM)
334485 Mortgage Other mortgage
334619 Mortgage Home equity loan or line of credit
332676 Mortgage Conventional fixed mortgage
332583 Mortgage Conventional fixed mortgage
333977 Mortgage Other mortgage
332585 Mortgage Conventional adjustable mortgage (ARM)
332079 Mortgage Conventional adjustable mortgage (ARM)
332466 Mortgage Other mortgage
332658 Mortgage Other mortgage
332376 Mortgage Other mortgage
331870 Mortgage Conventional fixed mortgage
334512 Mortgage Home equity loan or line of credit
334589 Mortgage Conventional adjustable mortgage (ARM)
334169 Mortgage Other mortgage
334033 Mortgage Other mortgage
Page 370 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 03867 Referral 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 12866 Referral 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 44039 Referral 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 85032 Referral 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 84405 Referral 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 48076 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 60641 Referral 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 91350 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 72830 Web 02/26/2013 02/28/2013
Application, originator, mortgage broker 48067 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 33458 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 20657 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 20871 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 94560 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 98021 Referral 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 08844 Referral 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 32829 Web 02/26/2013 02/26/2013
Settlement process and costs 89113 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 34104 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 11210 Referral 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 97741 Referral 02/26/2013 02/26/2013
Page 371 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Citibank Closed with explanation Yes
KeyBank NA Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
HSBC Closed Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes Yes
Page 372 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
333320 Mortgage Conventional fixed mortgage
334219 Mortgage FHA mortgage
333273 Mortgage Other mortgage
331732 Mortgage Conventional adjustable mortgage (ARM)
334521 Mortgage Other mortgage
333949 Mortgage FHA mortgage
333383 Mortgage Conventional fixed mortgage
334468 Mortgage Conventional adjustable mortgage (ARM)
332373 Mortgage Other mortgage
334045 Mortgage Conventional fixed mortgage
334490 Mortgage Other mortgage
333511 Mortgage Home equity loan or line of credit
333442 Mortgage Other mortgage
333436 Mortgage Other mortgage
331610 Mortgage Conventional fixed mortgage
333359 Mortgage Conventional fixed mortgage
333240 Mortgage Conventional fixed mortgage
334525 Mortgage Other mortgage
333254 Mortgage Conventional fixed mortgage
334621 Mortgage Conventional fixed mortgage
333613 Mortgage FHA mortgage
Page 373 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 70726 Web 02/26/2013 02/28/2013
Settlement process and costs 48235 Web 02/26/2013 02/26/2013
Other 80239 Postal mail 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 00111 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 42087 Referral 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 32164 Phone 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 19454 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 97214 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 48047 Referral 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 87507 Web 02/26/2013 03/07/2013
Loan modification,collection,foreclosure 75050 Referral 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 20721 Phone 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 91910 Postal mail 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 08050 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 63366 Web 02/26/2013 02/26/2013
Credit decision / Underwriting 07022 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 67467 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 33323 Referral 02/26/2013 02/27/2013
Other 99207 Phone 02/26/2013 02/27/2013
Application, originator, mortgage broker 07070 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 67101 Web 02/26/2013 02/27/2013
Page 374 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Flagstar Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Carrington Mortgage Closed Yes
Ocwen Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
OneWest Bank Closed with explanation Yes Yes
First Tennessee Bank In progress Yes
Wells Fargo Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
PennyMac Loan Services, LLC Closed with explanation Yes
PennyMac Loan Services, LLC Closed with explanation Yes Yes
TD Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Amerisave Closed with explanation Yes Yes
21st Mortgage Corporation In progress Yes
Page 375 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
333332 Mortgage FHA mortgage
334353 Mortgage Other mortgage
334482 Mortgage FHA mortgage
333673 Mortgage FHA mortgage
333955 Mortgage Conventional adjustable mortgage (ARM)
332220 Mortgage Other mortgage
331743 Mortgage Conventional fixed mortgage
333702 Mortgage Conventional fixed mortgage
329808 Mortgage Conventional fixed mortgage
333156 Mortgage VA mortgage
334623 Mortgage Conventional fixed mortgage
333238 Mortgage Other mortgage
334558 Mortgage Other mortgage
332098 Mortgage Conventional fixed mortgage
334459 Mortgage FHA mortgage
334533 Mortgage Other mortgage
334532 Mortgage Other mortgage
334597 Mortgage Conventional adjustable mortgage (ARM)
333269 Mortgage Conventional adjustable mortgage (ARM)
334622 Mortgage FHA mortgage
333217 Mortgage Conventional adjustable mortgage (ARM)
Page 376 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 75024 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 80126 Referral 02/26/2013 02/27/2013
Settlement process and costs 60067 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 30014 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 95003 Web 02/26/2013 02/27/2013
Application, originator, mortgage broker 20678 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 48458 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 32828 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 85139 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 48221 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 30039 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 48382 Fax 02/26/2013 02/27/2013
Other 34744 Postal mail 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 93004 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 02115 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 78681 Phone 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 78681 Phone 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 92821 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 94560 Web 02/26/2013 02/26/2013
Application, originator, mortgage broker 85743 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 30005 Web 02/26/2013 02/27/2013
Page 377 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank Closed with explanation Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
Quicken Loans Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Mortgage Investors Corporation Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Citibank Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank Closed with explanation Yes
Capital One Closed with explanation Yes
Page 378 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
333124 Mortgage Home equity loan or line of credit
332278 Mortgage Conventional fixed mortgage
334037 Mortgage Other mortgage
333129 Mortgage FHA mortgage
334571 Mortgage Other mortgage
333251 Mortgage Other mortgage
333271 Mortgage Other mortgage
330406 Mortgage VA mortgage
333302 Mortgage Conventional fixed mortgage
333570 Mortgage Other mortgage
333282 Mortgage Other mortgage
332503 Mortgage Other mortgage
334002 Mortgage Conventional adjustable mortgage (ARM)
331850 Mortgage VA mortgage
332726 Mortgage Other mortgage
333693 Mortgage FHA mortgage
332381 Mortgage Other mortgage
334055 Mortgage Conventional adjustable mortgage (ARM)
333814 Mortgage Conventional fixed mortgage
335313 Mortgage Conventional adjustable mortgage (ARM)
333237 Mortgage Home equity loan or line of credit
Page 379 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 60050 Referral 02/26/2013 02/26/2013
Application, originator, mortgage broker 13039 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 30228 Referral 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 07065 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 14624 Phone 02/26/2013 02/27/2013
Application, originator, mortgage broker 27416 Web 02/26/2013 02/27/2013
Other 30340 Postal mail 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 95624 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure Email 02/26/2013 02/26/2013
Application, originator, mortgage broker 05302 Postal mail 02/26/2013 02/26/2013
Other 33442 Postal mail 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 30078 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 32837 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 31313 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 12528 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 20613 Referral 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 97210 Referral 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 98250 Web 02/26/2013 02/28/2013
Loan modification,collection,foreclosure 90045 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 24541 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 33134 Web 02/26/2013 02/27/2013
Page 380 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
HSBC Closed with explanation Yes
USAA Savings Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Quicken Loans Closed with explanation Yes
PHH Mortgage Closed with explanation Yes
Mortgage Investors Corporation Closed with explanation Yes
M&T Bank Closed Yes
TD Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
OneWest Bank In progress Yes
Citibank In progress Yes
Flagstar Bank In progress Yes
JPMorgan Chase Closed with explanation Yes Yes
SunTrust Bank Closed with explanation Yes
Capital One In progress Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes Yes
PNC Bank In progress Yes
Regions Closed with explanation Yes
Page 381 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
334256 Mortgage Other mortgage
333445 Mortgage FHA mortgage
335320 Mortgage Conventional adjustable mortgage (ARM)
331617 Mortgage Conventional fixed mortgage
331889 Mortgage Other mortgage
333197 Mortgage Other mortgage
334554 Mortgage Conventional fixed mortgage
331856 Mortgage Other mortgage
334132 Mortgage Conventional adjustable mortgage (ARM)
333310 Mortgage Other mortgage
331615 Mortgage Conventional fixed mortgage
332761 Mortgage Conventional fixed mortgage
334302 Mortgage Home equity loan or line of credit
333164 Mortgage Other mortgage
332643 Mortgage Conventional fixed mortgage
334582 Mortgage Second mortgage
332389 Mortgage Other mortgage
333216 Mortgage Other mortgage
334576 Mortgage Home equity loan or line of credit
333342 Mortgage Conventional fixed mortgage
332395 Mortgage Home equity loan or line of credit
Page 382 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 92037 Referral 02/26/2013 02/27/2013
Credit decision / Underwriting 01118 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 30016 Web 02/26/2013 02/28/2013
Loan modification,collection,foreclosure 19720 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 93292 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 90071 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 74403 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 11379 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 30318 Phone 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 46160 Postal mail 02/26/2013 02/26/2013
Application, originator, mortgage broker 44117 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 48141 Web 02/26/2013 02/26/2013
Application, originator, mortgage broker 60124 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 19026 Postal mail 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 29650 Phone 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 31326 Referral 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 30135 Referral 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 43614 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 94583 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 84081 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 02131 Phone 02/26/2013 03/07/2013
Page 383 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Quicken Loans Closed with explanation Yes
Bank of America Closed with explanation Yes
Loan Care Closed with explanation Yes Yes
HSBC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
W.J. Bradley Mortgage In progress No
RBS Citizens Closed with explanation Yes
Page 384 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
334498 Mortgage Other mortgage
332193 Mortgage Other mortgage
332035 Mortgage FHA mortgage
333554 Mortgage Conventional fixed mortgage
334604 Mortgage FHA mortgage
334610 Mortgage Conventional fixed mortgage
334294 Mortgage Other mortgage
335078 Mortgage Conventional fixed mortgage
334553 Mortgage Conventional fixed mortgage
332133 Mortgage Conventional fixed mortgage
334618 Mortgage Conventional fixed mortgage
329824 Mortgage Other mortgage
333494 Mortgage Conventional fixed mortgage
332391 Mortgage Other mortgage
333533 Mortgage Conventional fixed mortgage
335292 Mortgage Conventional adjustable mortgage (ARM)
335064 Mortgage Conventional fixed mortgage
332011 Mortgage FHA mortgage
334392 Mortgage FHA mortgage
334520 Mortgage Conventional adjustable mortgage (ARM)
Page 385 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 11953 Referral 02/26/2013 02/27/2013
Application, originator, mortgage broker 45005 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 01960 Web 02/26/2013 03/14/2013
Loan servicing, payments, escrow account 37411 Phone 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 37013 Web 02/26/2013 02/27/2013
Credit decision / Underwriting 11576 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 30096 Referral 02/26/2013 02/27/2013
Credit decision / Underwriting 75094 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 27577 Web 02/26/2013 02/27/2013
Application, originator, mortgage broker 48076 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 90813 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 33971 Postal mail 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 75150 Web 02/26/2013 02/27/2013
Loan servicing, payments, escrow account 07860 Referral 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 33914 Web 02/26/2013 02/26/2013
Loan servicing, payments, escrow account 95762 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 18704 Web 02/26/2013 02/27/2013
Application, originator, mortgage broker 07730 Web 02/26/2013 02/26/2013
Loan modification,collection,foreclosure 30349 Web 02/26/2013 02/27/2013
Loan modification,collection,foreclosure 84097 Web 02/26/2013 02/27/2013
Page 386 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp In progress Yes
JPMorgan Chase In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo In progress Yes
SunTrust Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
PNC Bank In progress No
Bank of America Closed with explanation Yes
Citibank In progress Yes
JPMorgan Chase Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Citibank In progress Yes
Citibank In progress Yes
Vericrest Financial Closed with explanation Yes
Lending Solutions Mortgage/ LSI
Mortgage
Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Page 387 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
330643 Mortgage Conventional fixed mortgage
331566 Mortgage Conventional fixed mortgage
331140 Mortgage Conventional fixed mortgage
332099 Mortgage Other mortgage
331602 Mortgage Conventional fixed mortgage
329435 Mortgage Conventional fixed mortgage
331547 Mortgage Conventional adjustable mortgage (ARM)
332596 Mortgage Other mortgage
330392 Mortgage Conventional fixed mortgage
329426 Mortgage Conventional fixed mortgage
331172 Mortgage Other mortgage
329796 Mortgage Conventional fixed mortgage
330932 Mortgage FHA mortgage
331477 Mortgage VA mortgage
331069 Mortgage FHA mortgage
330568 Mortgage FHA mortgage
329767 Mortgage Other mortgage
331756 Mortgage Other mortgage
330735 Mortgage Other mortgage
331377 Mortgage Other mortgage
329793 Mortgage Conventional fixed mortgage
330483 Mortgage Other mortgage
Page 388 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 07755 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 90710 Web 02/25/2013 02/26/2013
Credit decision / Underwriting 48342 Web 02/25/2013 02/27/2013
Loan modification,collection,foreclosure Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 76092 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 49706 Web 02/25/2013 02/25/2013
Settlement process and costs 01886 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 95556 Referral 02/25/2013 02/27/2013
Loan modification,collection,foreclosure 21136 Web 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 11553 Phone 02/25/2013 02/25/2013
Other 30121 Postal mail 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 32653 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 22304 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 07836 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 98204 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 48310 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 48382 Fax 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 92660 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 68154 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 20861 Web 02/25/2013 02/27/2013
Loan servicing, payments, escrow account 33467 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 92395 Fax 02/25/2013 02/26/2013
Page 389 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bayview Loan Servicing, LLC Closed with explanation Yes Yes
M&T Bank Closed with explanation Yes
Fifth Third Bank Closed Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Fifth Third Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Citibank In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Nationstar Mortgage Closed with explanation Yes
Citibank In progress Yes
Page 390 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
330945 Mortgage FHA mortgage
329199 Mortgage Second mortgage
330664 Mortgage Conventional adjustable mortgage (ARM)
331562 Mortgage FHA mortgage
328967 Mortgage Conventional fixed mortgage
331520 Mortgage Conventional adjustable mortgage (ARM)
330308 Mortgage Conventional adjustable mortgage (ARM)
329605 Mortgage FHA mortgage
331482 Mortgage Conventional fixed mortgage
329319 Mortgage Home equity loan or line of credit
330717 Mortgage Other mortgage
329840 Mortgage Other mortgage
331595 Mortgage VA mortgage
330404 Mortgage FHA mortgage
330733 Mortgage Other mortgage
332806 Mortgage Conventional fixed mortgage
331558 Mortgage FHA mortgage
331792 Mortgage Other mortgage
329837 Mortgage Other mortgage
330745 Mortgage Other mortgage
331398 Mortgage Home equity loan or line of credit
Page 391 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 79924 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 92108 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 94025 Phone 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 30157 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 94565 Web 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 91016 Web 02/25/2013 02/26/2013
Application, originator, mortgage broker 20706 Web 02/25/2013 02/25/2013
Application, originator, mortgage broker 63146 Web 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 19128 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 33903 Web 02/25/2013 02/25/2013
Application, originator, mortgage broker 03054 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 03071 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 94533 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 56241 Web 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 90650 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 43026 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 30052 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 70810 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 93401 Referral 02/25/2013 02/27/2013
Loan servicing, payments, escrow account 49203 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 48223 Web 02/25/2013 02/26/2013
Page 392 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Flagstar Bank In progress Yes
Vericrest Financial Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed Yes
Bank of America Closed with explanation No
JPMorgan Chase Closed Yes Yes
U.S. Bancorp Closed with explanation Yes Yes
Provident Funding Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Homeward Residential Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
PNC Bank In progress Yes
Page 393 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
329838 Mortgage Other mortgage
330697 Mortgage Home equity loan or line of credit
331462 Mortgage Other mortgage
331306 Mortgage FHA mortgage
331540 Mortgage FHA mortgage
332314 Mortgage Other mortgage
331484 Mortgage Second mortgage
330737 Mortgage Other mortgage
330728 Mortgage Other mortgage
330093 Mortgage Reverse mortgage
329798 Mortgage Conventional fixed mortgage
330003 Mortgage Other mortgage
331475 Mortgage Conventional fixed mortgage
331544 Mortgage Conventional fixed mortgage
331472 Mortgage VA mortgage
330247 Mortgage FHA mortgage
331654 Mortgage Conventional fixed mortgage
331186 Mortgage FHA mortgage
330594 Mortgage Conventional fixed mortgage
330612 Mortgage Home equity loan or line of credit
329846 Mortgage Other mortgage
Page 394 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 28079 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 06851 Web 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 75093 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 20901 Web 02/25/2013 02/27/2013
Loan modification,collection,foreclosure 45402 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 35242 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 38004 Postal mail 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 68510 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 03458 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 75056 Web 02/25/2013 02/25/2013
Settlement process and costs 80230 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 03819 Phone 02/25/2013 02/25/2013
Application, originator, mortgage broker 77071 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 08824 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 22015 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 92065 Web 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 91730 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 60112 Web 02/25/2013 02/26/2013
Settlement process and costs 60175 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 06513 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 01826 Fax 02/25/2013 02/25/2013
Page 395 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed Yes
Wells Fargo Closed with explanation Yes
Citibank Closed with explanation Yes Yes
PNC Bank In progress No
U.S. Bancorp Closed with explanation Yes
BBVA Compass Closed with explanation Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Ocwen Closed with explanation Yes Yes
Pulte Mortgage In progress Yes
Bank of America Closed with explanation Yes Yes
BB&T Financial Closed with explanation Yes
Bank of America Closed with explanation Yes
EverBank In progress No
Green Tree Servicing, LLC Closed with explanation Yes Yes
First Financial Services, Inc. Closed with explanation Yes Yes
First Niagara Bank In progress Yes
Homeward Residential Closed with explanation Yes Yes
Page 396 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
330840 Mortgage Conventional fixed mortgage
332772 Mortgage FHA mortgage
329909 Mortgage Conventional fixed mortgage
331459 Mortgage Other mortgage
331499 Mortgage Conventional fixed mortgage
331589 Mortgage FHA mortgage
329833 Mortgage Other mortgage
330690 Mortgage Conventional fixed mortgage
330503 Mortgage Conventional adjustable mortgage (ARM)
331515 Mortgage FHA mortgage
331526 Mortgage Other mortgage
330579 Mortgage FHA mortgage
329381 Mortgage Other mortgage
330630 Mortgage Conventional fixed mortgage
329836 Mortgage Other mortgage
331195 Mortgage Conventional fixed mortgage
331573 Mortgage Conventional adjustable mortgage (ARM)
330725 Mortgage Other mortgage
331532 Mortgage Conventional fixed mortgage
330646 Mortgage Conventional adjustable mortgage (ARM)
Page 397 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 33169 Phone 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 33137 Web 02/25/2013 02/26/2013
Application, originator, mortgage broker 11577 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 86442 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 30316 Phone 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 48127 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 35007 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 30030 Web 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 66216 Web 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 74070 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 75254 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 34113 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 34212 Fax 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 43432 Web 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 11003 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 96122 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 92532 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 03773 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 51034 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 32934 Phone 02/25/2013 02/26/2013
Page 398 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Valley National Bank Closed with non-monetary relief Yes Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Neighborhood Assistance Corporation of
America (""NACA"")
In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp Closed with monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America Closed Yes
Nationstar Mortgage Closed with explanation Yes
Seterus Closed with explanation Yes
Bank of America In progress Yes
Nationstar Mortgage Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
Page 399 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
331924 Mortgage Other mortgage
331157 Mortgage Conventional adjustable mortgage (ARM)
332311 Mortgage Other mortgage
329829 Mortgage Other mortgage
330720 Mortgage Other mortgage
333185 Mortgage Conventional fixed mortgage
330724 Mortgage Other mortgage
329762 Mortgage Other mortgage
331590 Mortgage Other mortgage
329202 Mortgage Other mortgage
329629 Mortgage Other mortgage
329803 Mortgage Other mortgage
331480 Mortgage Other mortgage
331536 Mortgage Conventional fixed mortgage
331450 Mortgage Other mortgage
331481 Mortgage Conventional adjustable mortgage (ARM)
330681 Mortgage Other mortgage
331474 Mortgage Other mortgage
331435 Mortgage Conventional fixed mortgage
330656 Mortgage FHA mortgage
329914 Mortgage Conventional fixed mortgage
Page 400 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 30281 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 75048 Web 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 08879 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 34981 Postal mail 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 20164 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 30135 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 03862 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 48382 Fax 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 22737 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 33146 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 33040 Web 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 91762 Postal mail 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 21030 Referral 02/25/2013 02/26/2013
Settlement process and costs 78750 Web 02/25/2013 02/26/2013
Other 91365 Postal mail 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 64485 Phone 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 75214 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 20720 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 76133 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 64055 Web 02/25/2013 02/26/2013
Application, originator, mortgage broker 10530 Fax 02/25/2013 02/25/2013
Page 401 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Rushmore Loan Management Services
LLC
Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Arvest Bank Closed Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
Ocwen Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Ally Bank Closed with explanation Yes Yes
Page 402 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
331451 Mortgage Conventional fixed mortgage
329200 Mortgage Other mortgage
331569 Mortgage Conventional fixed mortgage
331745 Mortgage Other mortgage
329941 Mortgage Home equity loan or line of credit
329899 Mortgage Other mortgage
331565 Mortgage Conventional fixed mortgage
330912 Mortgage Conventional fixed mortgage
329759 Mortgage Other mortgage
331608 Mortgage Conventional fixed mortgage
332437 Mortgage Other mortgage
328974 Mortgage Conventional fixed mortgage
329889 Mortgage Second mortgage
331572 Mortgage Conventional fixed mortgage
330141 Mortgage Conventional adjustable mortgage (ARM)
332760 Mortgage Conventional adjustable mortgage (ARM)
331400 Mortgage Other mortgage
331364 Mortgage Conventional adjustable mortgage (ARM)
329773 Mortgage Other mortgage
331603 Mortgage Home equity loan or line of credit
331431 Mortgage Conventional fixed mortgage
329841 Mortgage Other mortgage
Page 403 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 32952 Web 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 90502 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 92247 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 33511 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 02465 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 28123 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 23083 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 45255 Phone 02/25/2013 02/26/2013
Other 98014 Postal mail 02/25/2013 02/26/2013
Application, originator, mortgage broker 95363 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 14615 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 01801 Web 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 08053 Phone 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 60148 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 46360 Phone 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 92101 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 33472 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 98033 Web 02/25/2013 02/27/2013
Other 30519 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 95070 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 91913 Phone 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 92704 Referral 02/25/2013 02/27/2013
Page 404 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
HSBC Closed with explanation Yes Yes
SunTrust Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
RBS Citizens Closed with explanation Yes Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Wells Fargo Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Quicken Loans Closed with explanation Yes Yes
Wells Fargo Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Page 405 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
332538 Mortgage Other mortgage
329772 Mortgage Conventional adjustable mortgage (ARM)
331496 Mortgage Conventional fixed mortgage
329768 Mortgage Other mortgage
329201 Mortgage Other mortgage
331606 Mortgage Conventional adjustable mortgage (ARM)
331495 Mortgage Conventional fixed mortgage
330611 Mortgage Conventional adjustable mortgage (ARM)
330633 Mortgage Conventional fixed mortgage
330719 Mortgage Other mortgage
330713 Mortgage Other mortgage
330751 Mortgage Other mortgage
330739 Mortgage Other mortgage
330727 Mortgage Other mortgage
332542 Mortgage Other mortgage
329769 Mortgage Other mortgage
331176 Mortgage Conventional fixed mortgage
331389 Mortgage Conventional fixed mortgage
329194 Mortgage Conventional fixed mortgage
329843 Mortgage Conventional fixed mortgage
332559 Mortgage Other mortgage
Page 406 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 46544 Referral 02/25/2013 02/27/2013
Loan modification,collection,foreclosure 91710 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 85365 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 48382 Fax 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 45405 Referral 02/25/2013 02/26/2013
Application, originator, mortgage broker 45044 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 16743 Web 02/25/2013 02/26/2013
Credit decision / Underwriting 45601 Phone 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 53713 Web 02/25/2013 02/26/2013
Application, originator, mortgage broker 85225 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 03878 Referral 02/25/2013 02/26/2013
Application, originator, mortgage broker 44312 Referral 02/25/2013 02/27/2013
Loan modification,collection,foreclosure 03102 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 03218 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 38053 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 48382 Fax 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 30253 Phone 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 22201 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 55443 Web 02/25/2013 02/25/2013
Application, originator, mortgage broker 54130 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 98686 Referral 02/25/2013 02/26/2013
Page 407 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Fifth Third Bank Closed with non-monetary relief Yes
Statebridge Company Closed with explanation Yes
Vericrest Financial Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
KeyBank NA Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
U.S. Bancorp Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Page 408 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
331390 Mortgage FHA mortgage
332338 Mortgage Other mortgage
331538 Mortgage Conventional fixed mortgage
332779 Mortgage Conventional fixed mortgage
332050 Mortgage Other mortgage
331373 Mortgage Conventional fixed mortgage
331591 Mortgage Other mortgage
330723 Mortgage Other mortgage
330183 Mortgage Conventional fixed mortgage
331605 Mortgage Other mortgage
333159 Mortgage Other mortgage
333188 Mortgage Conventional fixed mortgage
330863 Mortgage Conventional fixed mortgage
331597 Mortgage Other mortgage
329883 Mortgage FHA mortgage
330699 Mortgage Conventional fixed mortgage
331599 Mortgage Conventional adjustable mortgage (ARM)
329156 Mortgage Conventional fixed mortgage
328982 Mortgage Conventional adjustable mortgage (ARM)
329138 Mortgage FHA mortgage
329167 Mortgage Other mortgage
Page 409 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 47630 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 85712 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 90670 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 90069 Web 02/25/2013 02/28/2013
Loan modification,collection,foreclosure 30705 Referral 02/25/2013 02/26/2013
Loan servicing, payments, escrow account 49525 Web 02/25/2013 02/27/2013
Loan modification,collection,foreclosure 93309 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 21903 Referral 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 46321 Web 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 22025 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 35023 Referral 02/25/2013 02/26/2013
Application, originator, mortgage broker 11720 Web 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 21113 Web 02/25/2013 02/25/2013
Loan servicing, payments, escrow account 01904 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 98282 Web 02/25/2013 02/26/2013
Application, originator, mortgage broker 07055 Web 02/25/2013 02/25/2013
Loan modification,collection,foreclosure 11003 Web 02/25/2013 02/26/2013
Loan modification,collection,foreclosure 34476 Web 02/24/2013 03/06/2013
Loan modification,collection,foreclosure 91803 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 54170 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 22039 Web 02/24/2013 02/25/2013
Page 410 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Seterus Closed with explanation Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
BankUnited Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Valley National Bank Closed with non-monetary relief Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Ocwen Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
Page 411 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
329163 Mortgage Home equity loan or line of credit
329186 Mortgage Other mortgage
329175 Mortgage Conventional fixed mortgage
329155 Mortgage Other mortgage
329158 Mortgage Conventional fixed mortgage
329151 Mortgage Conventional fixed mortgage
329119 Mortgage Conventional fixed mortgage
329132 Mortgage Conventional fixed mortgage
329189 Mortgage Conventional fixed mortgage
329173 Mortgage Conventional fixed mortgage
329124 Mortgage Conventional fixed mortgage
329733 Mortgage Home equity loan or line of credit
328985 Mortgage Home equity loan or line of credit
329141 Mortgage Conventional fixed mortgage
329146 Mortgage Conventional fixed mortgage
329630 Mortgage Conventional adjustable mortgage (ARM)
329183 Mortgage Other mortgage
329160 Mortgage Conventional fixed mortgage
329184 Mortgage Conventional fixed mortgage
329168 Mortgage Other mortgage
329172 Mortgage Conventional adjustable mortgage (ARM)
Page 412 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 37067 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 30152 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 90025 Web 02/24/2013 02/25/2013
Credit decision / Underwriting 60417 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 29464 Web 02/24/2013 02/28/2013
Loan modification,collection,foreclosure 27980 Web 02/24/2013 02/25/2013
Loan servicing, payments, escrow account 20018 Web 02/24/2013 02/25/2013
Settlement process and costs 48315 Web 02/24/2013 02/26/2013
Application, originator, mortgage broker 30058 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 85756 Web 02/24/2013 02/25/2013
Loan servicing, payments, escrow account 33403 Web 02/24/2013 02/26/2013
Loan servicing, payments, escrow account 50703 Web 02/24/2013 02/25/2013
Application, originator, mortgage broker 92677 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 23103 Web 02/24/2013 02/25/2013
Loan servicing, payments, escrow account 92708 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 93030 Web 02/24/2013 02/26/2013
Loan modification,collection,foreclosure 60404 Web 02/24/2013 02/25/2013
Settlement process and costs 91607 Web 02/24/2013 02/25/2013
Settlement process and costs 21201 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 91763 Web 02/24/2013 02/25/2013
Loan modification,collection,foreclosure 98072 Web 02/24/2013 02/25/2013
Page 413 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Specialized Loan Servicing LLC Closed Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
Seterus Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Citibank Closed with monetary relief Yes Yes
Bank of America Closed with explanation Yes Yes
Citibank In progress Yes
HSBC Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Page 414 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
329750 Mortgage Other mortgage
329182 Mortgage Conventional fixed mortgage
329157 Mortgage VA mortgage
328918 Mortgage FHA mortgage
328992 Mortgage FHA mortgage
329114 Mortgage Conventional fixed mortgage
329116 Mortgage Conventional fixed mortgage
327961 Mortgage Conventional fixed mortgage
327827 Mortgage FHA mortgage
325169 Mortgage Other mortgage
327804 Mortgage Other mortgage
326983 Mortgage Other mortgage
327952 Mortgage Conventional fixed mortgage
327790 Mortgage Other mortgage
327735 Mortgage Other mortgage
326331 Mortgage Other mortgage
328651 Mortgage Conventional adjustable mortgage (ARM)
328457 Mortgage Other mortgage
326181 Mortgage VA mortgage
328515 Mortgage Other mortgage
328474 Mortgage Other mortgage
Page 415 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 91304 Web 02/24/2013 02/26/2013
Loan servicing, payments, escrow account 20785 Web 02/24/2013 02/25/2013
Loan servicing, payments, escrow account 68836 Web 02/24/2013 02/25/2013
Loan servicing, payments, escrow account 90804 Web 02/23/2013 02/25/2013
Loan modification,collection,foreclosure 32808 Web 02/23/2013 02/25/2013
Application, originator, mortgage broker 60622 Web 02/23/2013 02/25/2013
Loan servicing, payments, escrow account 31210 Web 02/23/2013 02/25/2013
Loan modification,collection,foreclosure 11208 Web 02/23/2013 02/25/2013
Application, originator, mortgage broker 20109 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 32909 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 33168 Referral 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 48382 Referral 02/22/2013 02/25/2013
Application, originator, mortgage broker 21212 Web 02/22/2013 02/25/2013
Other 92336 Postal mail 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 94501 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 33407 Referral 02/22/2013 02/22/2013
Settlement process and costs 89123 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 96122 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 45238 Web 02/22/2013 02/22/2013
Loan servicing, payments, escrow account 30536 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 21133 Referral 02/22/2013 02/25/2013
Page 416 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes Yes
Green Tree Servicing, LLC In progress Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
HSBC Closed with explanation Yes
Quicken Loans Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Whitney Bank In progress No
MetLife Bank Closed with explanation Yes
Page 417 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
328485 Mortgage Other mortgage
328262 Mortgage Other mortgage
327600 Mortgage Conventional fixed mortgage
327586 Mortgage FHA mortgage
327060 Mortgage Conventional fixed mortgage
328682 Mortgage Other mortgage
327319 Mortgage Conventional adjustable mortgage (ARM)
327087 Mortgage Other mortgage
328016 Mortgage Other mortgage
327685 Mortgage VA mortgage
327110 Mortgage Other mortgage
327760 Mortgage Other mortgage
327078 Mortgage Other mortgage
327414 Mortgage Conventional adjustable mortgage (ARM)
328490 Mortgage Other mortgage
328602 Mortgage Conventional adjustable mortgage (ARM)
328362 Mortgage FHA mortgage
328344 Mortgage Other mortgage
327117 Mortgage Other mortgage
325165 Mortgage Other mortgage
328441 Mortgage Other mortgage
Page 418 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 37416 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 91325 Postal mail 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 45679 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 22193 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 12182 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 33327 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 15701 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 28216 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 22405 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 47114 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 33165 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 60506 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 90242 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 33064 Phone 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 17036 Postal mail 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 94518 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 07642 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 94580 Referral 02/22/2013 02/26/2013
Application, originator, mortgage broker 33157 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 72821 Referral 02/22/2013 02/22/2013
Loan servicing, payments, escrow account 94530 Referral 02/22/2013 02/25/2013
Page 419 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
SunTrust Bank Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Arbor Residential Mortgage LLC In progress Yes
Homeward Residential Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Mortgage Investors Corporation Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Capital One Closed with explanation Yes
MetLife Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 420 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
327744 Mortgage Other mortgage
328523 Mortgage Other mortgage
326190 Mortgage Other mortgage
327768 Mortgage Other mortgage
327079 Mortgage Other mortgage
328697 Mortgage Conventional adjustable mortgage (ARM)
327101 Mortgage Other mortgage
327125 Mortgage Other mortgage
327538 Mortgage Conventional fixed mortgage
327730 Mortgage Other mortgage
327740 Mortgage Other mortgage
327118 Mortgage Other mortgage
326378 Mortgage Conventional fixed mortgage
328492 Mortgage Conventional fixed mortgage
327761 Mortgage Other mortgage
328340 Mortgage Conventional fixed mortgage
328166 Mortgage FHA mortgage
328589 Mortgage Conventional fixed mortgage
326984 Mortgage Other mortgage
328567 Mortgage Other mortgage
327796 Mortgage Other mortgage
Page 421 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 07002 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 97601 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 34452 Referral 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 60443 Referral 02/22/2013 03/11/2013
Loan modification,collection,foreclosure 06851 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 92805 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 34981 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 74804 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 37771 Web 02/22/2013 02/25/2013
Other 30044 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 11791 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 44118 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 48150 Web 02/22/2013 02/22/2013
Loan servicing, payments, escrow account 21921 Postal mail 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 33134 Referral 02/22/2013 02/25/2013
Application, originator, mortgage broker 19951 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 60625 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 75154 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 48382 Fax 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 94025 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 99205 Referral 02/22/2013 02/22/2013
Page 422 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Valley National Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed Yes
Specialized Loan Servicing LLC Closed Yes
Bank of America Closed with explanation Yes Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
SunTrust Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Citibank Closed with explanation Yes
EverBank In progress Yes
Fifth Third Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Discover Closed with monetary relief Yes Yes
Page 423 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
326644 Mortgage Other mortgage
327532 Mortgage Conventional adjustable mortgage (ARM)
328302 Mortgage Other mortgage
327838 Mortgage FHA mortgage
328477 Mortgage Second mortgage
328435 Mortgage Conventional fixed mortgage
328057 Mortgage Other mortgage
327173 Mortgage FHA mortgage
327619 Mortgage Other mortgage
327852 Mortgage Other mortgage
328650 Mortgage Other mortgage
327808 Mortgage Conventional fixed mortgage
328266 Mortgage Other mortgage
327748 Mortgage Other mortgage
327774 Mortgage Other mortgage
327764 Mortgage Other mortgage
327169 Mortgage Second mortgage
327360 Mortgage Other mortgage
327279 Mortgage Conventional fixed mortgage
326182 Mortgage Other mortgage
327471 Mortgage Other mortgage
Page 424 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 91730 Referral 02/22/2013 02/22/2013
Loan servicing, payments, escrow account 33027 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 92596 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 06911 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 30088 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 54118 Phone 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 33155 Fax 02/22/2013 02/25/2013
Application, originator, mortgage broker 55038 Web 02/22/2013 02/22/2013
Loan servicing, payments, escrow account 21821 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 11572 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 89074 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 28079 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 95014 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 55117 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 91436 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 95608 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 94513 Referral 02/22/2013 02/22/2013
Other 30340 Fax 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 28625 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 90255 Web 02/22/2013 02/22/2013
Other 30340 Fax 02/22/2013 02/22/2013
Page 425 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
HSBC Closed with explanation Yes Yes
Ocwen In progress Yes
Nationstar Mortgage Closed with explanation Yes
U.S. Bancorp In progress Yes
HSBC Closed with explanation Yes Yes
Hudson City Savings Bank Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America In progress Yes
Citibank In progress Yes
Seterus Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Specialized Loan Servicing LLC Closed Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Page 426 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
328294 Mortgage Other mortgage
327741 Mortgage Other mortgage
328688 Mortgage Other mortgage
327960 Mortgage Conventional fixed mortgage
327860 Mortgage Other mortgage
327162 Mortgage Other mortgage
327004 Mortgage Other mortgage
327003 Mortgage Other mortgage
327330 Mortgage Conventional fixed mortgage
326200 Mortgage Conventional adjustable mortgage (ARM)
327759 Mortgage Other mortgage
327755 Mortgage Other mortgage
327168 Mortgage Second mortgage
327328 Mortgage Conventional adjustable mortgage (ARM)
328612 Mortgage FHA mortgage
328373 Mortgage Conventional adjustable mortgage (ARM)
327416 Mortgage Other mortgage
327081 Mortgage Other mortgage
327739 Mortgage Other mortgage
327572 Mortgage FHA mortgage
326197 Mortgage Reverse mortgage
Page 427 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 33409 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 92083 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 33065 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 94513 Phone 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 33056 Postal mail 02/22/2013 03/06/2013
Loan servicing, payments, escrow account 32801 Postal mail 02/22/2013 03/07/2013
Loan modification,collection,foreclosure 92516 Referral 02/22/2013 03/06/2013
Loan servicing, payments, escrow account 82604 Phone 02/22/2013 02/27/2013
Loan modification,collection,foreclosure 77459 Phone 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 32908 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 06606 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 11231 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 94513 Referral 02/22/2013 03/06/2013
Loan modification,collection,foreclosure 32548 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 19802 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 22405 Web 02/22/2013 02/25/2013
Application, originator, mortgage broker 10842 Phone 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 02191 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 03079 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 97225 Web 02/22/2013 02/22/2013
Loan servicing, payments, escrow account 60620 Postal mail 02/22/2013 02/25/2013
Page 428 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
OneWest Bank In progress Yes
U.S. Bancorp Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
Ocwen In progress Yes
Specialized Loan Servicing LLC Closed Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
RBS Citizens Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Urban Financial Group Inc Closed with explanation Yes Yes
Page 429 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
326539 Mortgage Other mortgage
327050 Mortgage FHA mortgage
327743 Mortgage Other mortgage
327263 Mortgage VA mortgage
327835 Mortgage Other mortgage
327285 Mortgage Conventional fixed mortgage
328001 Mortgage Home equity loan or line of credit
328541 Mortgage Other mortgage
327043 Mortgage Other mortgage
327717 Mortgage Other mortgage
327738 Mortgage Other mortgage
328482 Mortgage Home equity loan or line of credit
328436 Mortgage Conventional fixed mortgage
327753 Mortgage Other mortgage
328610 Mortgage Home equity loan or line of credit
328907 Mortgage Conventional fixed mortgage
327458 Mortgage Conventional fixed mortgage
325166 Mortgage Other mortgage
328613 Mortgage Conventional fixed mortgage
327809 Mortgage Conventional fixed mortgage
327123 Mortgage Other mortgage
Page 430 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 44288 Phone 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 22201 Web 02/22/2013 02/28/2013
Loan modification,collection,foreclosure 06610 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 43209 Phone 02/22/2013 02/22/2013
Loan servicing, payments, escrow account 49047 Phone 02/22/2013 02/25/2013
Application, originator, mortgage broker 11436 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 01810 Phone 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 89061 Postal mail 02/22/2013 02/25/2013
Loan modification,collection,foreclosure Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 48076 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 85383 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 91302 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 11791 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 97383 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 94597 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 33486 Postal mail 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 49509 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 55350 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 44057 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account Phone 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 97060 Referral 02/22/2013 02/26/2013
Page 431 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Freedom Mortgage Closed with explanation Yes Yes
Citibank In progress Yes
HSBC In progress Yes
Sovereign Bank Closed Yes
Bank of America Closed with explanation Yes Yes
EverBank In progress No
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
HSBC Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
Green Tree Servicing, LLC In progress Yes
Bayview Loan Servicing, LLC Closed Yes
Vantium Capital Closed with explanation Yes
HSBC Closed with explanation Yes
PHH Mortgage Closed with explanation Yes
Ocwen In progress Yes
Bank of America Closed Yes
Page 432 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
328941 Mortgage Other mortgage
328332 Mortgage FHA mortgage
327090 Mortgage Other mortgage
327553 Mortgage Conventional fixed mortgage
326193 Mortgage Other mortgage
328714 Mortgage Conventional adjustable mortgage (ARM)
328215 Mortgage Home equity loan or line of credit
327152 Mortgage Home equity loan or line of credit
327380 Mortgage Conventional adjustable mortgage (ARM)
328363 Mortgage Other mortgage
327174 Mortgage Conventional fixed mortgage
327161 Mortgage Other mortgage
327156 Mortgage Other mortgage
328261 Mortgage Other mortgage
327711 Mortgage Conventional fixed mortgage
327068 Mortgage Other mortgage
327599 Mortgage Conventional fixed mortgage
327171 Mortgage Conventional fixed mortgage
327746 Mortgage Other mortgage
327779 Mortgage Other mortgage
327937 Mortgage Conventional adjustable mortgage (ARM)
Page 433 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 17555 Postal mail 02/22/2013 02/25/2013
Application, originator, mortgage broker 34639 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 07104 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 80239 Phone 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 90008 Referral 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 92881 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 91326 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 46804 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 94605 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 30240 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 02601 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 32801 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 02840 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 91325 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 55117 Phone 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 08812 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 45679 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 19129 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 11968 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 33884 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 33197 Phone 02/22/2013 02/25/2013
Page 434 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
PNC Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
PNC Bank In progress Yes
OneWest Bank Closed with explanation Yes Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed Yes
Nationstar Mortgage Closed with explanation Yes Yes
Sovereign Bank In progress Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
Citibank In progress Yes
JPMorgan Chase Closed with explanation Yes
Page 435 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
326196 Mortgage Other mortgage
327775 Mortgage Other mortgage
328546 Mortgage Home equity loan or line of credit
327795 Mortgage Other mortgage
328493 Mortgage FHA mortgage
327071 Mortgage Other mortgage
327979 Mortgage Other mortgage
326991 Mortgage Other mortgage
327859 Mortgage FHA mortgage
327074 Mortgage Other mortgage
327115 Mortgage Other mortgage
326188 Mortgage FHA mortgage
327783 Mortgage Other mortgage
327935 Mortgage Other mortgage
326315 Mortgage Other mortgage
326222 Mortgage Home equity loan or line of credit
327899 Mortgage Conventional fixed mortgage
327077 Mortgage Other mortgage
327728 Mortgage Home equity loan or line of credit
327754 Mortgage VA mortgage
327729 Mortgage Other mortgage
Page 436 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 20009 Referral 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 93901 Referral 02/22/2013 02/25/2013
Credit decision / Underwriting 11977 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 30213 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 53104 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 11510 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 20132 Fax 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 78209 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 45013 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 46254 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 90277 Referral 02/22/2013 02/25/2013
Application, originator, mortgage broker 98032 Web 02/22/2013 03/06/2013
Loan modification,collection,foreclosure 07302 Referral 02/22/2013 02/28/2013
Application, originator, mortgage broker 33711 Fax 02/22/2013 02/25/2013
Settlement process and costs 96755 Postal mail 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 76522 Web 02/22/2013 03/01/2013
Loan servicing, payments, escrow account 81505 Phone 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 17011 Referral 02/22/2013 02/26/2013
Application, originator, mortgage broker 85603 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 28412 Referral 02/22/2013 02/25/2013
Other 30152 Referral 02/22/2013 02/25/2013
Page 437 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
OneWest Bank Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
TD Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Flagstar Bank In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Pinnacle Capital Mortgage Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Urban Financial Group Inc Closed with explanation Yes Yes
JPMorgan Chase Closed with non-monetary relief Yes
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
The Huntington National Bank In progress Yes
Citibank Closed with explanation Yes
Page 438 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
327750 Mortgage Other mortgage
327763 Mortgage Other mortgage
327742 Mortgage Other mortgage
327828 Mortgage Other mortgage
327092 Mortgage Other mortgage
327874 Mortgage Other mortgage
325167 Mortgage Other mortgage
327770 Mortgage Other mortgage
327776 Mortgage Other mortgage
327084 Mortgage Other mortgage
327137 Mortgage Other mortgage
327988 Mortgage Home equity loan or line of credit
327219 Mortgage Conventional fixed mortgage
327925 Mortgage Other mortgage
326236 Mortgage Conventional fixed mortgage
327856 Mortgage FHA mortgage
327722 Mortgage Other mortgage
326192 Mortgage Other mortgage
327745 Mortgage Conventional fixed mortgage
327105 Mortgage Other mortgage
327107 Mortgage Other mortgage
Page 439 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 34239 Referral 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 33155 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 07083 Referral 02/22/2013 02/25/2013
Other 30340 Fax 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 12721 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 32164 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 30213 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 76384 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 55056 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 44278 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 18974 Referral 02/22/2013 02/25/2013
Application, originator, mortgage broker 95355 Phone 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 47265 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 92646 Phone 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 33025 Web 02/22/2013 02/22/2013
Loan servicing, payments, escrow account 97119 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 11003 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 91403 Referral 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 95828 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 12020 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 46112 Referral 02/22/2013 02/25/2013
Page 440 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank Closed with explanation Yes
JPMorgan Chase In progress Yes
PNC Bank In progress Yes
Citibank Closed with explanation Yes
JPMorgan Chase Closed Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
Nationstar Mortgage Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Ocwen In progress Yes
Ocwen In progress Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 441 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
328547 Mortgage Conventional adjustable mortgage (ARM)
328136 Mortgage Conventional fixed mortgage
326523 Mortgage Other mortgage
328551 Mortgage Other mortgage
328694 Mortgage Conventional adjustable mortgage (ARM)
328483 Mortgage Conventional fixed mortgage
328323 Mortgage Other mortgage
328564 Mortgage Conventional fixed mortgage
328574 Mortgage FHA mortgage
327080 Mortgage Other mortgage
328328 Mortgage Conventional fixed mortgage
327782 Mortgage Other mortgage
327149 Mortgage Other mortgage
327497 Mortgage Home equity loan or line of credit
327093 Mortgage Other mortgage
327791 Mortgage Other mortgage
325168 Mortgage Other mortgage
327833 Mortgage Other mortgage
328352 Mortgage Other mortgage
327771 Mortgage Other mortgage
328152 Mortgage Other mortgage
Page 442 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 94619 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 55434 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 33134 Postal mail 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 27278 Web 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 92021 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 21075 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 90720 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 98335 Web 02/22/2013 02/25/2013
Credit decision / Underwriting 12553 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 14616 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 48187 Phone 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 34990 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 08884 Referral 02/22/2013 02/26/2013
Loan servicing, payments, escrow account 19090 Phone 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 60425 Referral 02/22/2013 02/26/2013
Other 92336 Postal mail 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 30067 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 76108 Referral 02/22/2013 02/22/2013
Settlement process and costs 11697 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 19943 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 34233 Postal mail 02/22/2013 02/25/2013
Page 443 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Homeward Residential Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Citibank Closed with explanation Yes Yes
JPMorgan Chase Closed with non-monetary relief Yes
Ocwen In progress Yes
Fifth Third Bank Closed with non-monetary relief Yes Yes
JPMorgan Chase Closed with monetary relief Yes
PNC Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
PHH Mortgage Closed with explanation Yes Yes
RBS Citizens Closed with explanation Yes Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes Yes
Wells Fargo Closed with explanation Yes
RBS Citizens Closed with explanation Yes
PHH Mortgage Closed with monetary relief Yes
Page 444 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
327544 Mortgage VA mortgage
327719 Mortgage Other mortgage
327456 Mortgage Conventional fixed mortgage
327762 Mortgage Other mortgage
327767 Mortgage Conventional adjustable mortgage (ARM)
328588 Mortgage Conventional fixed mortgage
327773 Mortgage Other mortgage
326191 Mortgage Other mortgage
328009 Mortgage Conventional fixed mortgage
327076 Mortgage Home equity loan or line of credit
327792 Mortgage FHA mortgage
327702 Mortgage Other mortgage
327072 Mortgage Other mortgage
326985 Mortgage Conventional fixed mortgage
328447 Mortgage Other mortgage
327255 Mortgage Other mortgage
326634 Mortgage FHA mortgage
327075 Mortgage Other mortgage
325599 Mortgage Conventional adjustable mortgage (ARM)
324392 Mortgage Conventional fixed mortgage
325652 Mortgage Conventional fixed mortgage
Page 445 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 77095 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 96019 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 98105 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 55082 Referral 02/22/2013 02/25/2013
Application, originator, mortgage broker 22302 Referral 02/22/2013 03/22/2013
Loan modification,collection,foreclosure 95841 Web 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 94597 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 02152 Referral 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 21239 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 13606 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure Web 02/22/2013 02/22/2013
Loan servicing, payments, escrow account 20716 Referral 02/22/2013 02/25/2013
Loan modification,collection,foreclosure 37876 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 22405 Web 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 83856 Referral 02/22/2013 02/25/2013
Loan servicing, payments, escrow account 07480 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 91203 Web 02/22/2013 02/22/2013
Loan modification,collection,foreclosure 11755 Referral 02/22/2013 02/26/2013
Loan modification,collection,foreclosure 08873 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 89149 Web 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 10308 Phone 02/21/2013 02/25/2013
Page 446 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
USAA Savings Closed with monetary relief Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
PHH Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
KeyBank NA In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
HSBC In progress Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed Yes
Capital One In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 447 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
325996 Mortgage Other mortgage
324760 Mortgage Conventional fixed mortgage
325978 Mortgage Conventional adjustable mortgage (ARM)
325213 Mortgage Other mortgage
325566 Mortgage Second mortgage
325133 Mortgage Other mortgage
326177 Mortgage FHA mortgage
326613 Mortgage FHA mortgage
325265 Mortgage Conventional fixed mortgage
325915 Mortgage Conventional fixed mortgage
326163 Mortgage Conventional adjustable mortgage (ARM)
325638 Mortgage Conventional adjustable mortgage (ARM)
322808 Mortgage Other mortgage
325328 Mortgage Other mortgage
326164 Mortgage Conventional fixed mortgage
326008 Mortgage Other mortgage
324388 Mortgage Other mortgage
326110 Mortgage Other mortgage
326172 Mortgage FHA mortgage
322696 Mortgage Other mortgage
324398 Mortgage Other mortgage
Page 448 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 98042 Referral 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 19067 Web 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 92020 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 28027 Phone 02/21/2013 02/21/2013
Loan servicing, payments, escrow account 55112 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 30087 Referral 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 21206 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 84780 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 34473 Web 02/21/2013 02/21/2013
Application, originator, mortgage broker 07631 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 48076 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 80456 Phone 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 34986 Postal mail 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 33009 Phone 02/21/2013 02/21/2013
Loan servicing, payments, escrow account 91203 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 48451 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 94596 Web 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 11694 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 32839 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 53925 Postal mail 02/21/2013 02/21/2013
Loan servicing, payments, escrow account 21113 Referral 02/21/2013 02/22/2013
Page 449 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with non-monetary relief Yes
Homeward Residential Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
TCF National Bank Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bogman, Inc Closed with explanation Yes Yes
Green Tree Servicing, LLC In progress Yes
SunTrust Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
OneWest Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
Page 450 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
326105 Mortgage Other mortgage
325882 Mortgage Other mortgage
326062 Mortgage Other mortgage
325459 Mortgage Other mortgage
326970 Mortgage Other mortgage
325162 Mortgage Conventional fixed mortgage
326144 Mortgage Other mortgage
326625 Mortgage Other mortgage
325249 Mortgage Conventional fixed mortgage
326052 Mortgage Conventional adjustable mortgage (ARM)
325561 Mortgage Other mortgage
325105 Mortgage Home equity loan or line of credit
326075 Mortgage Conventional adjustable mortgage (ARM)
325860 Mortgage Other mortgage
325798 Mortgage Conventional fixed mortgage
325682 Mortgage Conventional fixed mortgage
326109 Mortgage Other mortgage
326108 Mortgage Second mortgage
324702 Mortgage Other mortgage
326099 Mortgage Other mortgage
Page 451 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 40160 Referral 02/21/2013 02/25/2013
Application, originator, mortgage broker 92131 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 99207 Referral 02/21/2013 02/22/2013
Loan servicing, payments, escrow account Postal mail 02/21/2013 03/01/2013
Loan modification,collection,foreclosure 21014 Referral 02/21/2013 02/26/2013
Loan modification,collection,foreclosure 71149 Web 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 20735 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 92814 Fax 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 33137 Web 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 90605 Phone 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 21784 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 95404 Web 02/21/2013 02/22/2013
Application, originator, mortgage broker 20037 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 30066 Fax 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 06524 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 60649 Phone 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 60629 Referral 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 33029 Referral 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 60603 Postal mail 02/21/2013 02/21/2013
Application, originator, mortgage broker 30062 Referral 02/21/2013 02/22/2013
Page 452 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Statebridge Company Closed with explanation No
RBS Citizens Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
EverBank In progress Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed Yes
Citibank Closed with explanation Yes
Nationwide Advantage Mortgage
Company
Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 453 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
326162 Mortgage Other mortgage
325862 Mortgage Conventional fixed mortgage
326955 Mortgage Second mortgage
325928 Mortgage Conventional fixed mortgage
325954 Mortgage FHA mortgage
325569 Mortgage Other mortgage
325570 Mortgage Other mortgage
324389 Mortgage Conventional fixed mortgage
325579 Mortgage Conventional fixed mortgage
326600 Mortgage Other mortgage
325818 Mortgage Conventional adjustable mortgage (ARM)
325182 Mortgage Conventional adjustable mortgage (ARM)
325622 Mortgage Conventional fixed mortgage
325916 Mortgage Conventional fixed mortgage
325380 Mortgage Other mortgage
326072 Mortgage Conventional fixed mortgage
325200 Mortgage Conventional adjustable mortgage (ARM)
325195 Mortgage Conventional fixed mortgage
325227 Mortgage Other mortgage
326028 Mortgage Conventional adjustable mortgage (ARM)
325918 Mortgage Conventional fixed mortgage
326060 Mortgage Conventional fixed mortgage
Page 454 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Settlement process and costs 97060 Web 02/21/2013 02/22/2013
Application, originator, mortgage broker 48084 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 80013 Postal mail 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 92106 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 94533 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 33478 Referral 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 34442 Referral 02/21/2013 02/22/2013
Settlement process and costs 22443 Web 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 92154 Phone 02/21/2013 02/22/2013
Loan modification,collection,foreclosure Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 17329 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 38671 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 53403 Web 02/21/2013 02/22/2013
Application, originator, mortgage broker 07631 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 28607 Postal mail 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 98816 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 37115 Web 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 66056 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 60431 Postal mail 02/21/2013 02/21/2013
Settlement process and costs 12566 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 54619 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 20910 Web 02/21/2013 02/22/2013
Page 455 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen Closed with explanation Yes Yes
PNC Bank In progress No
U.S. Bancorp Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation No
Bank of America Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
BMO Harris Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Page 456 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
326067 Mortgage FHA mortgage
326039 Mortgage Other mortgage
325989 Mortgage Other mortgage
325647 Mortgage Conventional fixed mortgage
326923 Mortgage Conventional adjustable mortgage (ARM)
325678 Mortgage Conventional fixed mortgage
326118 Mortgage Other mortgage
326114 Mortgage Other mortgage
326616 Mortgage Conventional adjustable mortgage (ARM)
326026 Mortgage Conventional fixed mortgage
325994 Mortgage Conventional fixed mortgage
325539 Mortgage Other mortgage
325773 Mortgage Conventional adjustable mortgage (ARM)
326083 Mortgage Home equity loan or line of credit
325528 Mortgage Conventional adjustable mortgage (ARM)
326044 Mortgage Conventional adjustable mortgage (ARM)
325555 Mortgage Conventional adjustable mortgage (ARM)
325263 Mortgage Conventional fixed mortgage
325748 Mortgage Other mortgage
325684 Mortgage Conventional fixed mortgage
325907 Mortgage Conventional fixed mortgage
Page 457 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 01550 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 07867 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 89436 Referral 02/21/2013 02/22/2013
Application, originator, mortgage broker 34293 Web 02/21/2013 02/25/2013
Credit decision / Underwriting 93543 Web 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 07821 Phone 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 49301 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 98391 Referral 02/21/2013 02/22/2013
Settlement process and costs 89123 Web 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 10460 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 48134 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 29745 Postal mail 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 93013 Web 02/21/2013 02/22/2013
Settlement process and costs 21074 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 76006 Web 02/21/2013 02/21/2013
Loan servicing, payments, escrow account 97233 Web 02/21/2013 03/15/2013
Loan modification,collection,foreclosure 30019 Referral 02/21/2013 03/13/2013
Loan servicing, payments, escrow account 23120 Web 02/21/2013 02/21/2013
Loan servicing, payments, escrow account Referral 02/21/2013 02/22/2013
Settlement process and costs 90063 Web 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 94605 Web 02/21/2013 02/25/2013
Page 458 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Pentagon FCU Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Homeward Residential Closed with explanation Yes Yes
HSBC Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
SunTrust Bank Closed with monetary relief Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Page 459 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
325510 Mortgage Conventional fixed mortgage
326140 Mortgage FHA mortgage
326136 Mortgage FHA mortgage
326113 Mortgage Other mortgage
325685 Mortgage Other mortgage
325686 Mortgage Conventional fixed mortgage
325119 Mortgage Other mortgage
325102 Mortgage Other mortgage
325904 Mortgage Conventional fixed mortgage
326029 Mortgage Other mortgage
325981 Mortgage Conventional fixed mortgage
325731 Mortgage Other mortgage
325917 Mortgage Conventional fixed mortgage
326174 Mortgage Conventional fixed mortgage
326155 Mortgage Conventional adjustable mortgage (ARM)
325278 Mortgage FHA mortgage
324705 Mortgage Conventional fixed mortgage
325565 Mortgage Other mortgage
324693 Mortgage Conventional fixed mortgage
325564 Mortgage Other mortgage
326116 Mortgage Home equity loan or line of credit
Page 460 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 18330 Postal mail 02/21/2013 02/25/2013
Loan servicing, payments, escrow account 33319 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 95648 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 30062 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 78744 Referral 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 00200 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 32606 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 48382 Fax 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 33042 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 75092 Referral 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 62626 Phone 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 20011 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 78741 Phone 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 20782 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 45223 Web 02/21/2013 02/22/2013
Settlement process and costs 33444 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 02119 Phone 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 87042 Referral 02/21/2013 02/22/2013
Application, originator, mortgage broker 40362 Web 02/21/2013 02/21/2013
Loan servicing, payments, escrow account 11755 Referral 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 93950 Referral 02/21/2013 02/22/2013
Page 461 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Flagstar Bank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
BB&T Financial Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation No
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
USAA Savings Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Page 462 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
325676 Mortgage Other mortgage
326121 Mortgage Conventional adjustable mortgage (ARM)
325765 Mortgage Second mortgage
326097 Mortgage Other mortgage
326007 Mortgage VA mortgage
324395 Mortgage Conventional fixed mortgage
326624 Mortgage Conventional fixed mortgage
325824 Mortgage Conventional fixed mortgage
326157 Mortgage FHA mortgage
325116 Mortgage Other mortgage
325728 Mortgage Conventional adjustable mortgage (ARM)
326170 Mortgage Conventional fixed mortgage
326178 Mortgage Conventional fixed mortgage
326043 Mortgage Other mortgage
325630 Mortgage Conventional fixed mortgage
326952 Mortgage FHA mortgage
325345 Mortgage Other mortgage
325189 Mortgage Other mortgage
325910 Mortgage Other mortgage
325930 Mortgage Conventional fixed mortgage
326104 Mortgage Other mortgage
Page 463 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 32713 Web 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 21231 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 94513 Referral 02/21/2013 03/06/2013
Loan servicing, payments, escrow account 48855 Referral 02/21/2013 02/25/2013
Loan servicing, payments, escrow account 31909 Web 02/21/2013 02/22/2013
Settlement process and costs 77363 Web 02/21/2013 02/21/2013
Settlement process and costs 02324 Web 02/21/2013 02/25/2013
Settlement process and costs 10025 Web 02/21/2013 02/22/2013
Application, originator, mortgage broker 80601 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 93003 Postal mail 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 90731 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 98055 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 19145 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 03820 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 20657 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 24026 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 98411 Postal mail 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 92376 Postal mail 02/21/2013 03/04/2013
Loan modification,collection,foreclosure 32829 Fax 02/21/2013 02/26/2013
Loan modification,collection,foreclosure 06460 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 40403 Referral 02/21/2013 02/22/2013
Page 464 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Specialized Loan Servicing LLC Closed Yes
TCF National Bank Closed with explanation Yes
Residential Credit Solutions Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Capital One Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation No
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Page 465 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
325856 Mortgage Other mortgage
325099 Mortgage Other mortgage
325291 Mortgage Conventional fixed mortgage
326103 Mortgage Other mortgage
326102 Mortgage Other mortgage
324692 Mortgage Other mortgage
326036 Mortgage Other mortgage
324574 Mortgage Other mortgage
324643 Mortgage Conventional fixed mortgage
325558 Mortgage Other mortgage
325758 Mortgage Conventional fixed mortgage
325120 Mortgage Conventional fixed mortgage
326916 Mortgage Other mortgage
325362 Mortgage Other mortgage
325779 Mortgage Conventional adjustable mortgage (ARM)
325613 Mortgage Second mortgage
325229 Mortgage Other mortgage
325554 Mortgage Other mortgage
323398 Mortgage Other mortgage
321377 Mortgage FHA mortgage
323460 Mortgage Conventional fixed mortgage
Page 466 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 13601 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 11703 Referral 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 92019 Web 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 48122 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 27519 Referral 02/21/2013 02/25/2013
Loan modification,collection,foreclosure 32179 Postal mail 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 30519 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 23235 Postal mail 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 22191 Postal mail 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 40391 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 02532 Web 02/21/2013 02/22/2013
Loan servicing, payments, escrow account 30906 Phone 02/21/2013 02/22/2013
Loan servicing, payments, escrow account Postal mail 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 88415 Phone 02/21/2013 02/21/2013
Loan modification,collection,foreclosure 08244 Web 02/21/2013 02/22/2013
Loan modification,collection,foreclosure Postal mail 02/21/2013 02/26/2013
Loan servicing, payments, escrow account 60431 Postal mail 02/21/2013 03/07/2013
Loan servicing, payments, escrow account 32563 Referral 02/21/2013 02/22/2013
Loan modification,collection,foreclosure 92071 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 23234 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 48315 Phone 02/20/2013 02/21/2013
Page 467 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
HSBC In progress Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
USAA Savings Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank In progress No
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 468 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
324769 Mortgage Conventional fixed mortgage
324755 Mortgage Other mortgage
324173 Mortgage Other mortgage
322784 Mortgage Other mortgage
324182 Mortgage Conventional adjustable mortgage (ARM)
321980 Mortgage Other mortgage
322757 Mortgage FHA mortgage
323386 Mortgage Other mortgage
321544 Mortgage Other mortgage
321548 Mortgage Other mortgage
324178 Mortgage Other mortgage
322709 Mortgage Other mortgage
322754 Mortgage Other mortgage
324343 Mortgage Other mortgage
323423 Mortgage Conventional fixed mortgage
324338 Mortgage Other mortgage
322787 Mortgage Other mortgage
323036 Mortgage Other mortgage
321623 Mortgage Other mortgage
321540 Mortgage Other mortgage
324100 Mortgage Conventional fixed mortgage
Page 469 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 92881 Web 02/20/2013 03/06/2013
Loan modification,collection,foreclosure 28226 Referral 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 32789 Postal mail 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 48836 Referral 02/20/2013 03/21/2013
Application, originator, mortgage broker 91401 Web 02/20/2013 02/21/2013
Application, originator, mortgage broker 34448 Postal mail 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 19140 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 33559 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 95928 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 21804 Referral 02/20/2013 02/27/2013
Loan servicing, payments, escrow account 32250 Postal mail 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 92562 Referral 02/20/2013 02/21/2013
Other 60653 Postal mail 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 80134 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 85746 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 61107 Referral 02/20/2013 02/22/2013
Loan modification,collection,foreclosure 54729 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 85226 Referral 02/20/2013 02/22/2013
Other 70605 Postal mail 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 92660 Referral 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 33190 Web 02/20/2013 02/21/2013
Page 470 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen Closed with explanation Yes
JPMorgan Chase Closed Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
SunTrust Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Provident Funding Closed with explanation Yes
JPMorgan Chase In progress Yes
OneWest Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Page 471 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
324214 Mortgage Conventional fixed mortgage
323395 Mortgage Other mortgage
322779 Mortgage Other mortgage
324329 Mortgage Conventional fixed mortgage
320118 Mortgage Other mortgage
324281 Mortgage Other mortgage
323507 Mortgage Conventional fixed mortgage
320090 Mortgage Reverse mortgage
323639 Mortgage FHA mortgage
322689 Mortgage Second mortgage
324337 Mortgage Conventional fixed mortgage
324752 Mortgage Other mortgage
322031 Mortgage Other mortgage
322795 Mortgage Other mortgage
321552 Mortgage Other mortgage
323011 Mortgage Home equity loan or line of credit
325087 Mortgage Other mortgage
323760 Mortgage Other mortgage
324275 Mortgage Conventional fixed mortgage
323404 Mortgage Other mortgage
323466 Mortgage Other mortgage
Page 472 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Credit decision / Underwriting 80021 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 94561 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 98282 Referral 02/20/2013 02/22/2013
Loan modification,collection,foreclosure 27455 Web 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 34476 Postal mail 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 33193 Fax 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 75702 Phone 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 76107 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 48875 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 48382 Fax 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 19711 Web 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 33469 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 06260 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 31522 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 95614 Referral 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 91362 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 55378 Referral 02/20/2013 02/21/2013
Credit decision / Underwriting 02642 Postal mail 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 77099 Phone 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 90009 Referral 02/20/2013 02/21/2013
Credit decision / Underwriting 33437 Postal mail 02/20/2013 02/20/2013
Page 473 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen Closed with explanation Yes
JPMorgan Chase Closed Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank In progress Yes
Citibank Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
EverBank In progress No
Citibank Closed with explanation Yes
PNC Bank In progress No
Bayview Loan Servicing, LLC Closed Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Arvest Bank Closed with explanation Yes
TD Bank Closed with explanation Yes
Page 474 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
324322 Mortgage Conventional fixed mortgage
324751 Mortgage Other mortgage
324335 Mortgage Conventional fixed mortgage
325039 Mortgage Home equity loan or line of credit
322771 Mortgage Conventional fixed mortgage
322270 Mortgage Other mortgage
324139 Mortgage Conventional fixed mortgage
324247 Mortgage Other mortgage
322803 Mortgage Other mortgage
324773 Mortgage Conventional fixed mortgage
322785 Mortgage Other mortgage
323026 Mortgage Other mortgage
324108 Mortgage Other mortgage
322824 Mortgage Reverse mortgage
322800 Mortgage Other mortgage
324243 Mortgage Conventional fixed mortgage
323594 Mortgage Conventional fixed mortgage
323435 Mortgage Other mortgage
324361 Mortgage Conventional fixed mortgage
324246 Mortgage Other mortgage
323029 Mortgage Other mortgage
Page 475 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 08077 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 32771 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 33175 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 38401 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 20146 Web 02/20/2013 02/20/2013
Loan servicing, payments, escrow account Referral 02/20/2013 02/22/2013
Loan modification,collection,foreclosure 95045 Phone 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 31406 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 21136 Referral 02/20/2013 02/22/2013
Loan modification,collection,foreclosure 06106 Web 02/20/2013 03/06/2013
Loan modification,collection,foreclosure 12018 Referral 02/20/2013 02/21/2013
Settlement process and costs 77381 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 21666 Fax 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 63107 Postal mail 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 30097 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 44004 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 37179 Web 02/20/2013 02/21/2013
Settlement process and costs 21208 Web 02/20/2013 02/20/2013
Credit decision / Underwriting 90601 Web 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 77450 Referral 02/20/2013 02/21/2013
Settlement process and costs 32773 Referral 02/20/2013 02/21/2013
Page 476 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank In progress Yes
Flagstar Bank In progress Yes
Bank of America Closed Yes
Regions Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
PHH Mortgage Closed with non-monetary relief Yes
Flagstar Bank Closed with explanation Yes
Ocwen In progress Yes
Sovereign Bank In progress Yes
BBVA Compass Closed with explanation Yes Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Reverse Mortgage Solutions Closed Yes Yes
UBS Bank In progress Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
BB&T Financial Closed with monetary relief Yes
Pinnacle Capital Mortgage Closed with explanation Yes
PNC Bank Closed with explanation Yes
M&T Bank In progress Yes
Page 477 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
321525 Mortgage Conventional fixed mortgage
324578 Mortgage Other mortgage
324378 Mortgage VA mortgage
324033 Mortgage Conventional fixed mortgage
324765 Mortgage Other mortgage
323837 Mortgage Conventional adjustable mortgage (ARM)
324589 Mortgage VA mortgage
324320 Mortgage Conventional fixed mortgage
322690 Mortgage Other mortgage
322783 Mortgage Other mortgage
323813 Mortgage Conventional fixed mortgage
324081 Mortgage Other mortgage
323890 Mortgage Home equity loan or line of credit
322691 Mortgage Other mortgage
324276 Mortgage Conventional fixed mortgage
324324 Mortgage Other mortgage
321551 Mortgage Second mortgage
323037 Mortgage Other mortgage
321527 Mortgage Other mortgage
325097 Mortgage Second mortgage
323015 Mortgage Other mortgage
Page 478 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 20912 Web 02/20/2013 02/20/2013
Application, originator, mortgage broker 85226 Postal mail 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 43123 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 63146 Web 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 40206 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 11937 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 93446 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 94501 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 48382 Fax 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 48033 Referral 02/20/2013 02/25/2013
Loan modification,collection,foreclosure 11412 Web 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 91361 Postal mail 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 93030 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 48382 Fax 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 98375 Web 02/20/2013 02/21/2013
Other 32174 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 28704 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 18466 Referral 02/20/2013 03/06/2013
Application, originator, mortgage broker 97477 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 94568 Fax 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 33458 Referral 02/20/2013 02/21/2013
Page 479 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
MetLife Bank Closed with explanation No
Wells Fargo Closed with explanation Yes Yes
U.S. Bancorp Closed with explanation Yes
PNC Bank Closed with explanation Yes Yes
Homeward Residential Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation No
JPMorgan Chase Closed with explanation Yes
HSBC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Fifth Third Bank Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Citibank In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Page 480 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
321555 Mortgage Other mortgage
323222 Mortgage Other mortgage
321878 Mortgage Conventional fixed mortgage
322798 Mortgage Other mortgage
324272 Mortgage Other mortgage
323566 Mortgage FHA mortgage
321705 Mortgage Conventional fixed mortgage
324339 Mortgage Other mortgage
323351 Mortgage FHA mortgage
324748 Mortgage Conventional adjustable mortgage (ARM)
322675 Mortgage Other mortgage
322882 Mortgage Conventional fixed mortgage
324754 Mortgage Conventional adjustable mortgage (ARM)
323125 Mortgage Other mortgage
320117 Mortgage Other mortgage
322804 Mortgage Other mortgage
323332 Mortgage Conventional fixed mortgage
323396 Mortgage Other mortgage
322700 Mortgage Conventional fixed mortgage
321549 Mortgage Other mortgage
322797 Mortgage Other mortgage
Page 481 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 33774 Postal mail 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 10009 Postal mail 02/20/2013 02/20/2013
Credit decision / Underwriting 34209 Phone 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 80909 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 91730 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 22980 Web 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 30530 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 48085 Referral 02/20/2013 02/22/2013
Application, originator, mortgage broker 83651 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 90640 Web 02/20/2013 02/26/2013
Loan modification,collection,foreclosure 60510 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 07095 Web 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 53255 Phone 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 29926 Postal mail 02/20/2013 03/13/2013
Loan servicing, payments, escrow account 34476 Postal mail 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 30253 Referral 02/20/2013 02/22/2013
Loan modification,collection,foreclosure 32738 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 33525 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 89012 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 29910 Referral 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 35226 Referral 02/20/2013 02/22/2013
Page 482 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
Citibank Closed with explanation Yes
Nationstar Mortgage In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Loan Care Closed with explanation Yes
Real Time Resolutions In progress Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bayview Loan Servicing, LLC In progress Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Page 483 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
322687 Mortgage Second mortgage
324208 Mortgage Conventional fixed mortgage
324259 Mortgage Other mortgage
322781 Mortgage Other mortgage
323672 Mortgage Conventional fixed mortgage
322193 Mortgage Other mortgage
324295 Mortgage Home equity loan or line of credit
321956 Mortgage Other mortgage
323012 Mortgage Other mortgage
324744 Mortgage Conventional adjustable mortgage (ARM)
325088 Mortgage Conventional adjustable mortgage (ARM)
324341 Mortgage Other mortgage
323295 Mortgage Conventional adjustable mortgage (ARM)
322801 Mortgage Other mortgage
322708 Mortgage Conventional fixed mortgage
323378 Mortgage Conventional fixed mortgage
324318 Mortgage Other mortgage
322743 Mortgage Other mortgage
324746 Mortgage Conventional fixed mortgage
324344 Mortgage Other mortgage
322786 Mortgage Other mortgage
Page 484 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48382 Fax 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 97086 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 34610 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 48302 Referral 02/20/2013 02/25/2013
Loan modification,collection,foreclosure 21117 Web 02/20/2013 02/20/2013
Other Fax 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 11716 Phone 02/20/2013 02/21/2013
Other 22554 Postal mail 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 19047 Referral 02/20/2013 03/18/2013
Loan servicing, payments, escrow account 92128 Web 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 48174 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 03054 Referral 02/20/2013 02/22/2013
Credit decision / Underwriting 83709 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 30290 Referral 02/20/2013 02/22/2013
Application, originator, mortgage broker 94610 Web 02/20/2013 02/21/2013
Application, originator, mortgage broker 19104 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 02446 Postal mail 02/20/2013 02/21/2013
Other Postal mail 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 44023 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 92154 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 92083 Referral 02/20/2013 02/21/2013
Page 485 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
EverBank In progress No
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Resurgent Capital Services L.P. In progress Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
RBS Citizens Closed with monetary relief Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Page 486 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
321550 Mortgage Other mortgage
324019 Mortgage Home equity loan or line of credit
324260 Mortgage Other mortgage
323038 Mortgage Conventional fixed mortgage
321532 Mortgage FHA mortgage
324273 Mortgage Other mortgage
324374 Mortgage Other mortgage
323929 Mortgage Conventional fixed mortgage
323393 Mortgage Other mortgage
322765 Mortgage Other mortgage
323183 Mortgage Other mortgage
324736 Mortgage Conventional fixed mortgage
324383 Mortgage Conventional adjustable mortgage (ARM)
325079 Mortgage Conventional adjustable mortgage (ARM)
322812 Mortgage Conventional fixed mortgage
323740 Mortgage Conventional fixed mortgage
324741 Mortgage Conventional fixed mortgage
322271 Mortgage Other mortgage
322699 Mortgage Conventional fixed mortgage
321543 Mortgage Other mortgage
323930 Mortgage Conventional fixed mortgage
Page 487 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 27889 Referral 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 96822 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 70114 Referral 02/20/2013 02/21/2013
Application, originator, mortgage broker 21915 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 34759 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 00682 Referral 02/20/2013 03/04/2013
Loan modification,collection,foreclosure 32583 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 89052 Web 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 33325 Referral 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 34608 Postal mail 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 90016 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 95060 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 33326 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 92128 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 02909 Web 02/20/2013 03/06/2013
Application, originator, mortgage broker 94070 Web 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 29303 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 08402 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 89012 Web 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 93535 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 54022 Web 02/20/2013 02/20/2013
Page 488 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation No Yes
Green Tree Servicing, LLC In progress Yes
HSBC Closed with explanation Yes
PNC Bank In progress No
Wells Fargo Closed with explanation Yes
Banco Popular de Puerto Rico Closed with monetary relief Yes
U.S. Bancorp Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
First Financial Services, Inc. Closed with monetary relief Yes
SunTrust Bank Closed with explanation Yes Yes
Specialized Loan Servicing LLC Closed Yes
SunTrust Bank Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 489 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
322789 Mortgage Other mortgage
323402 Mortgage Other mortgage
321617 Mortgage Other mortgage
321529 Mortgage Other mortgage
322792 Mortgage Other mortgage
323232 Mortgage FHA mortgage
323391 Mortgage Other mortgage
323236 Mortgage Other mortgage
322093 Mortgage Other mortgage
324340 Mortgage Other mortgage
323408 Mortgage Conventional fixed mortgage
324319 Mortgage Conventional adjustable mortgage (ARM)
323349 Mortgage Conventional fixed mortgage
323505 Mortgage Other mortgage
322776 Mortgage Home equity loan or line of credit
323343 Mortgage Conventional fixed mortgage
324036 Mortgage Conventional fixed mortgage
323514 Mortgage Conventional fixed mortgage
324266 Mortgage Other mortgage
323319 Mortgage Other mortgage
320119 Mortgage Other mortgage
Page 490 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 87123 Referral 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 91752 Referral 02/20/2013 02/22/2013
Loan servicing, payments, escrow account 50058 Postal mail 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 93065 Web 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 77070 Referral 02/20/2013 02/22/2013
Loan modification,collection,foreclosure 60431 Web 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 85029 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 90278 Postal mail 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 20720 Fax 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 08012 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 75501 Phone 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 94605 Web 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 22191 Web 02/20/2013 02/20/2013
Loan servicing, payments, escrow account 76244 Postal mail 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 98125 Referral 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 33161 Phone 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 27948 Phone 02/20/2013 02/20/2013
Loan modification,collection,foreclosure 30135 Web 02/20/2013 02/20/2013
Other 21133 Referral 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 97236 Fax 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 34476 Postal mail 02/20/2013 02/20/2013
Page 491 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
EverBank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Dovenmuehle Mortgage Inc. Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
PNC Bank Closed with explanation Yes
Citibank Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Page 492 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
323092 Mortgage Other mortgage
324149 Mortgage Other mortgage
324360 Mortgage Conventional fixed mortgage
324280 Mortgage Conventional fixed mortgage
325078 Mortgage Other mortgage
321541 Mortgage Home equity loan or line of credit
319057 Mortgage FHA mortgage
321340 Mortgage Conventional fixed mortgage
319058 Mortgage Conventional adjustable mortgage (ARM)
321061 Mortgage Other mortgage
319128 Mortgage Conventional fixed mortgage
321459 Mortgage Other mortgage
319147 Mortgage Other mortgage
321472 Mortgage Home equity loan or line of credit
319164 Mortgage Other mortgage
321439 Mortgage Other mortgage
319229 Mortgage Other mortgage
321442 Mortgage Other mortgage
320563 Mortgage Other mortgage
321522 Mortgage FHA mortgage
319626 Mortgage Conventional fixed mortgage
Page 493 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 94112 Postal mail 02/20/2013 02/21/2013
Application, originator, mortgage broker 22630 Phone 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 44060 Web 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 76210 Web 02/20/2013 02/21/2013
Loan servicing, payments, escrow account 08753 Referral 02/20/2013 02/21/2013
Loan modification,collection,foreclosure 01844 Referral 02/20/2013 02/21/2013
Application, originator, mortgage broker 98466 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 28277 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 48322 Web 02/19/2013 02/19/2013
Other 96778 Postal mail 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 39773 Web 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 48382 Referral 02/19/2013 02/21/2013
Application, originator, mortgage broker 34786 Fax 02/19/2013 02/19/2013
Loan servicing, payments, escrow account 17022 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 01022 Phone 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 61241 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 48085 Fax 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 60162 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 56630 Postal mail 02/19/2013 03/01/2013
Application, originator, mortgage broker 23836 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 75134 Web 02/19/2013 02/19/2013
Page 494 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Ocwen In progress Yes
Wells Fargo Closed with explanation Yes
People's United Bank Closed with explanation No
Discover Closed with explanation Yes
MetLife Bank Closed with explanation Yes Yes
Homeward Residential Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
PNC Bank Closed with explanation Yes
Quicken Loans Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Page 495 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
321452 Mortgage Other mortgage
319422 Mortgage Other mortgage
321413 Mortgage Other mortgage
319431 Mortgage Other mortgage
321411 Mortgage Other mortgage
322241 Mortgage Conventional fixed mortgage
321449 Mortgage Other mortgage
320018 Mortgage Other mortgage
321428 Mortgage Other mortgage
319547 Mortgage Conventional fixed mortgage
321417 Mortgage Other mortgage
319537 Mortgage Other mortgage
321252 Mortgage Conventional fixed mortgage
321092 Mortgage Conventional fixed mortgage
321458 Mortgage VA mortgage
319538 Mortgage Other mortgage
321446 Mortgage Other mortgage
319539 Mortgage Other mortgage
321456 Mortgage Conventional fixed mortgage
319569 Mortgage Other mortgage
321384 Mortgage FHA mortgage
Page 496 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 95123 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure Postal mail 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 91367 Referral 02/19/2013 02/21/2013
Loan servicing, payments, escrow account 28075 Web 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 03053 Referral 02/19/2013 02/21/2013
Loan servicing, payments, escrow account 60071 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 30039 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 65203 Phone 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 19082 Referral 02/19/2013 02/21/2013
Application, originator, mortgage broker 45324 Web 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 92835 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 07082 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 92504 Phone 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 64133 Web 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 33511 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 30101 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 35773 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 90278 Referral 02/19/2013 03/07/2013
Loan modification,collection,foreclosure 20020 Referral 02/19/2013 03/01/2013
Loan modification,collection,foreclosure 11978 Phone 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 32927 Web 02/19/2013 02/20/2013
Page 497 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank In progress Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
BMO Harris Closed with explanation Yes
Specialized Loan Servicing LLC Closed No
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes Yes
Capital One Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Homeward Residential Closed Yes
Wells Fargo Closed with explanation Yes Yes
TD Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PennyMac Loan Services, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
U.S. Bancorp Closed with explanation Yes Yes
Page 498 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
319542 Mortgage Other mortgage
321425 Mortgage Home equity loan or line of credit
319999 Mortgage FHA mortgage
321471 Mortgage FHA mortgage
320515 Mortgage Other mortgage
321444 Mortgage Other mortgage
320313 Mortgage Other mortgage
320109 Mortgage Other mortgage
321001 Mortgage Other mortgage
322262 Mortgage Other mortgage
320466 Mortgage Other mortgage
321491 Mortgage Conventional fixed mortgage
320504 Mortgage Other mortgage
321410 Mortgage Other mortgage
320318 Mortgage Other mortgage
321457 Mortgage Other mortgage
320919 Mortgage Other mortgage
322259 Mortgage Other mortgage
320583 Mortgage Other mortgage
320069 Mortgage Other mortgage
320200 Mortgage Other mortgage
Page 499 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 85705 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 94903 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 48235 Web 02/19/2013 02/19/2013
Loan servicing, payments, escrow account 19056 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 32907 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 48858 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 48221 Referral 02/19/2013 02/19/2013
Loan servicing, payments, escrow account 92677 Web 02/19/2013 02/20/2013
Other 18466 Postal mail 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 84404 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 76209 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 11733 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 03855 Referral 02/19/2013 02/25/2013
Loan modification,collection,foreclosure 07642 Referral 02/19/2013 02/19/2013
Loan servicing, payments, escrow account 90262 Referral 02/19/2013 02/22/2013
Loan modification,collection,foreclosure 22193 Fax 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013
Application, originator, mortgage broker 19971 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 28277 Referral 02/19/2013 02/22/2013
Loan modification,collection,foreclosure 16117 Postal mail 02/19/2013 02/19/2013
Page 500 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Residential Credit Solutions Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Flagstar Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PNC Bank Closed with explanation No
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Freedom Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Hudson City Savings Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
EverBank In progress No
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Page 501 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
320098 Mortgage Other mortgage
320383 Mortgage Other mortgage
321486 Mortgage FHA mortgage
322647 Mortgage Other mortgage
322263 Mortgage Other mortgage
320451 Mortgage Other mortgage
322258 Mortgage Other mortgage
320543 Mortgage Other mortgage
321443 Mortgage Other mortgage
320607 Mortgage Other mortgage
322641 Mortgage Conventional fixed mortgage
322223 Mortgage Other mortgage
321469 Mortgage Home equity loan or line of credit
320531 Mortgage Other mortgage
321517 Mortgage Home equity loan or line of credit
322204 Mortgage Other mortgage
321414 Mortgage Other mortgage
320617 Mortgage Other mortgage
322664 Mortgage Other mortgage
320794 Mortgage Conventional fixed mortgage
321489 Mortgage Home equity loan or line of credit
Page 502 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 91506 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 32225 Referral 02/19/2013 02/19/2013
Settlement process and costs 29572 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account Postal mail 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 85048 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 77014 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 76227 Referral 02/19/2013 02/21/2013
Loan servicing, payments, escrow account 23666 Referral 02/19/2013 03/07/2013
Loan modification,collection,foreclosure 20024 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 78664 Postal mail 02/19/2013 02/19/2013
Loan servicing, payments, escrow account 20777 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 94080 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 58801 Web 02/19/2013 02/27/2013
Loan modification,collection,foreclosure 31419 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 07652 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 97389 Referral 02/19/2013 02/20/2013
Settlement process and costs 48174 Web 02/19/2013 02/20/2013
Application, originator, mortgage broker 92131 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 85209 Web 02/19/2013 02/21/2013
Page 503 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Green Tree Servicing, LLC Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Carrington Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
SunTrust Bank Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation Yes Yes
Specialized Loan Servicing LLC Closed Yes
Page 504 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
320271 Mortgage Conventional adjustable mortgage (ARM)
321501 Mortgage Conventional adjustable mortgage (ARM)
320548 Mortgage Other mortgage
321422 Mortgage Other mortgage
322639 Mortgage Other mortgage
321511 Mortgage Home equity loan or line of credit
320711 Mortgage Other mortgage
321433 Mortgage Other mortgage
320542 Mortgage Other mortgage
321440 Mortgage Other mortgage
320644 Mortgage Other mortgage
321426 Mortgage Other mortgage
320650 Mortgage Other mortgage
321421 Mortgage Other mortgage
320704 Mortgage Second mortgage
321387 Mortgage Home equity loan or line of credit
320768 Mortgage Other mortgage
321430 Mortgage Other mortgage
320368 Mortgage Conventional adjustable mortgage (ARM)
321454 Mortgage Other mortgage
320397 Mortgage FHA mortgage
Page 505 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Settlement process and costs 21237 Phone 02/19/2013 03/07/2013
Loan modification,collection,foreclosure 91304 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 19560 Referral 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 33065 Referral 02/19/2013 02/21/2013
Loan servicing, payments, escrow account 30039 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 30157 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 19013 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 03253 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 11967 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 33016 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 96797 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 07481 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 32825 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 20132 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 03858 Referral 02/19/2013 02/21/2013
Loan servicing, payments, escrow account 28401 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 03867 Referral 02/19/2013 03/14/2013
Loan modification,collection,foreclosure 28376 Referral 02/19/2013 02/21/2013
Settlement process and costs 11363 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 22003 Referral 02/19/2013 02/22/2013
Loan modification,collection,foreclosure 53590 Phone 02/19/2013 02/19/2013
Page 506 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Capital One Closed with monetary relief Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Select Portfolio Servicing, Inc Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Seterus Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Quicken Loans Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with non-monetary relief Yes
Page 507 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
321350 Mortgage Conventional fixed mortgage
320096 Mortgage Conventional fixed mortgage
322260 Mortgage Other mortgage
320425 Mortgage Other mortgage
321476 Mortgage Other mortgage
320440 Mortgage Other mortgage
322211 Mortgage Conventional fixed mortgage
320486 Mortgage Conventional fixed mortgage
320258 Mortgage Conventional fixed mortgage
320692 Mortgage Other mortgage
322225 Mortgage Other mortgage
320105 Mortgage Conventional adjustable mortgage (ARM)
320060 Mortgage Conventional fixed mortgage
320520 Mortgage FHA mortgage
322176 Mortgage Conventional fixed mortgage
320527 Mortgage Conventional fixed mortgage
321455 Mortgage Other mortgage
320688 Mortgage Other mortgage
321515 Mortgage Conventional fixed mortgage
320530 Mortgage Conventional fixed mortgage
321310 Mortgage Conventional fixed mortgage
Page 508 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 18104 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 79902 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 92881 Postal mail 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 88313 Phone 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 34668 Postal mail 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 28173 Web 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 53222 Web 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 73027 Web 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 03235 Referral 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 92663 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 27406 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 53191 Web 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 74048 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 96709 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 93421 Web 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 60188 Referral 02/19/2013 02/22/2013
Settlement process and costs 33023 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 02909 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 87402 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 87507 Phone 02/19/2013 02/20/2013
Page 509 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Freedom Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with monetary relief Yes
Wells Fargo Closed with explanation Yes
Sallie Mae Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Residential Credit Solutions Closed with explanation Yes
Citibank Closed with explanation Yes
Real Time Resolutions In progress Yes
Wells Fargo Closed with explanation Yes Yes
Green Tree Servicing, LLC In progress Yes
HSBC Closed with explanation Yes
Page 510 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
322244 Mortgage Other mortgage
321364 Mortgage Conventional fixed mortgage
320100 Mortgage Conventional fixed mortgage
321325 Mortgage Other mortgage
320680 Mortgage Other mortgage
321311 Mortgage Other mortgage
320036 Mortgage Other mortgage
321460 Mortgage Other mortgage
320037 Mortgage Other mortgage
322261 Mortgage Other mortgage
320038 Mortgage Other mortgage
321348 Mortgage Conventional fixed mortgage
320593 Mortgage Conventional fixed mortgage
322215 Mortgage Home equity loan or line of credit
320595 Mortgage Other mortgage
321313 Mortgage Home equity loan or line of credit
320599 Mortgage VA mortgage
321330 Mortgage Conventional adjustable mortgage (ARM)
320039 Mortgage Other mortgage
321490 Mortgage FHA mortgage
320106 Mortgage Conventional fixed mortgage
Page 511 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 31029 Web 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 85248 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 06438 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 33155 Fax 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 44131 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 33467 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 20002 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 33409 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013
Credit decision / Underwriting 01876 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 23222 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 90010 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 87507 Postal mail 02/19/2013 02/28/2013
Loan servicing, payments, escrow account 33830 Web 02/19/2013 02/20/2013
Credit decision / Underwriting 98258 Web 02/19/2013 02/19/2013
Loan servicing, payments, escrow account 89508 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 30039 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 40272 Web 02/19/2013 02/19/2013
Page 512 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Primary Residential Mortgage In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
HSBC Closed with explanation Yes Yes
JPMorgan Chase In progress Yes
PHH Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes Yes
Specialized Loan Servicing LLC Closed Yes Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with monetary relief Yes
U.S. Bancorp Closed with explanation Yes Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Page 513 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
321418 Mortgage Other mortgage
320040 Mortgage Other mortgage
322672 Mortgage Other mortgage
320632 Mortgage Conventional adjustable mortgage (ARM)
320634 Mortgage Conventional fixed mortgage
320611 Mortgage Conventional fixed mortgage
320041 Mortgage Other mortgage
320678 Mortgage Conventional fixed mortgage
322220 Mortgage Other mortgage
320991 Mortgage Other mortgage
320685 Mortgage Other mortgage
322195 Mortgage Other mortgage
320821 Mortgage Other mortgage
320035 Mortgage Other mortgage
320690 Mortgage Other mortgage
320695 Mortgage Other mortgage
320696 Mortgage Other mortgage
320697 Mortgage Other mortgage
320063 Mortgage Other mortgage
320698 Mortgage Other mortgage
320699 Mortgage Other mortgage
Page 514 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 33615 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 01867 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 44685 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 96143 Web 02/19/2013 02/19/2013
Loan servicing, payments, escrow account 46534 Phone 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013
Credit decision / Underwriting 91702 Web 02/19/2013 02/20/2013
Application, originator, mortgage broker 33414 Postal mail 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 32966 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 95747 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 77492 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 91730 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 76017 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 03601 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 32225 Referral 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 33162 Referral 02/19/2013 03/06/2013
Loan modification,collection,foreclosure 28412 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 03036 Referral 02/19/2013 02/20/2013
Other 30236 Referral 02/19/2013 02/20/2013
Page 515 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank In progress Yes
Dovenmuehle Mortgage Inc. Closed with explanation Yes
First Tennessee Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes Yes
Flagstar Bank Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
PHH Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Page 516 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
320703 Mortgage Other mortgage
320110 Mortgage Conventional adjustable mortgage (ARM)
320709 Mortgage Other mortgage
320710 Mortgage Other mortgage
320712 Mortgage Other mortgage
320716 Mortgage Conventional fixed mortgage
321228 Mortgage Other mortgage
321287 Mortgage Second mortgage
320581 Mortgage Conventional fixed mortgage
320834 Mortgage Other mortgage
320857 Mortgage Conventional fixed mortgage
320865 Mortgage Conventional fixed mortgage
320043 Mortgage Other mortgage
322233 Mortgage Conventional fixed mortgage
322194 Mortgage Conventional adjustable mortgage (ARM)
320080 Mortgage Other mortgage
322633 Mortgage Conventional fixed mortgage
322181 Mortgage Other mortgage
320978 Mortgage Other mortgage
321132 Mortgage Other mortgage
321164 Mortgage Other mortgage
Page 517 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 03303 Referral 02/19/2013 02/21/2013
Loan servicing, payments, escrow account 03031 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 10598 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 03839 Referral 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 33025 Referral 02/19/2013 02/21/2013
Settlement process and costs 95973 Web 02/19/2013 02/19/2013
Loan servicing, payments, escrow account 22125 Referral 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 29729 Referral 02/19/2013 02/20/2013
Settlement process and costs 72204 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 55906 Web 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 91739 Phone 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 48768 Phone 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 48382 Fax 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 07030 Web 02/19/2013 02/20/2013
Application, originator, mortgage broker 32824 Web 02/19/2013 02/20/2013
Other 33313 Fax 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 28277 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 91935 Web 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 30542 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 30044 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 28212 Referral 02/19/2013 02/20/2013
Page 518 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes Yes
JPMorgan Chase Closed Yes Yes
Wells Fargo Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with monetary relief Yes
OneWest Bank Closed with non-monetary relief Yes
SunTrust Bank Closed with explanation Yes Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase In progress Yes
Nationstar Mortgage Closed with explanation Yes
TD Bank Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
PHH Mortgage Closed with non-monetary relief Yes Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Page 519 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
321006 Mortgage Conventional fixed mortgage
322199 Mortgage Conventional fixed mortgage
321037 Mortgage Other mortgage
321059 Mortgage Conventional adjustable mortgage (ARM)
321283 Mortgage Other mortgage
320128 Mortgage Home equity loan or line of credit
321101 Mortgage Conventional fixed mortgage
321102 Mortgage Other mortgage
321118 Mortgage Conventional fixed mortgage
321151 Mortgage Conventional fixed mortgage
321152 Mortgage Conventional adjustable mortgage (ARM)
321157 Mortgage FHA mortgage
322253 Mortgage Other mortgage
321033 Mortgage Other mortgage
321216 Mortgage Other mortgage
321312 Mortgage Other mortgage
321248 Mortgage Conventional fixed mortgage
319045 Mortgage Conventional adjustable mortgage (ARM)
318944 Mortgage Conventional fixed mortgage
318951 Mortgage Other mortgage
318952 Mortgage FHA mortgage
Page 520 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 92112 Phone 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 92101 Web 02/19/2013 02/20/2013
Other 93401 Postal mail 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 55379 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 93433 Referral 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 30157 Referral 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 61376 Phone 02/19/2013 02/20/2013
Other 81211 Postal mail 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 30215 Web 02/19/2013 02/19/2013
Loan modification,collection,foreclosure 94044 Web 02/19/2013 02/20/2013
Application, originator, mortgage broker 80512 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 21703 Web 02/19/2013 02/20/2013
Loan servicing, payments, escrow account 94501 Web 02/19/2013 02/20/2013
Other 75071 Postal mail 02/19/2013 02/20/2013
Application, originator, mortgage broker 85254 Web 02/19/2013 02/21/2013
Loan modification,collection,foreclosure 11520 Referral 02/19/2013 02/20/2013
Settlement process and costs 23231 Web 02/19/2013 02/20/2013
Loan modification,collection,foreclosure 29680 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 91764 Web 02/18/2013 02/19/2013
Loan servicing, payments, escrow account 20720 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 49509 Web 02/18/2013 02/19/2013
Page 521 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Citibank In progress Yes
OneWest Bank In progress Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
E*Trade Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes Yes
Ocwen Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Homeward Residential Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
HSBC Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes Yes
Page 522 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318954 Mortgage Conventional fixed mortgage
318962 Mortgage Conventional fixed mortgage
319028 Mortgage Conventional fixed mortgage
318963 Mortgage Conventional fixed mortgage
318968 Mortgage Home equity loan or line of credit
318972 Mortgage Conventional fixed mortgage
318978 Mortgage Conventional fixed mortgage
318982 Mortgage Conventional fixed mortgage
318985 Mortgage Conventional fixed mortgage
319679 Mortgage Other mortgage
318993 Mortgage FHA mortgage
318976 Mortgage FHA mortgage
319943 Mortgage Conventional fixed mortgage
319002 Mortgage FHA mortgage
319012 Mortgage Conventional adjustable mortgage (ARM)
319013 Mortgage FHA mortgage
319016 Mortgage Conventional adjustable mortgage (ARM)
319017 Mortgage Conventional adjustable mortgage (ARM)
319025 Mortgage Home equity loan or line of credit
319027 Mortgage Conventional adjustable mortgage (ARM)
318909 Mortgage Conventional fixed mortgage
Page 523 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 10941 Web 02/18/2013 02/19/2013
Loan servicing, payments, escrow account 92264 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 20198 Web 02/18/2013 02/19/2013
Credit decision / Underwriting 19128 Web 02/18/2013 02/20/2013
Loan servicing, payments, escrow account 21701 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 02302 Web 02/18/2013 02/19/2013
Application, originator, mortgage broker 78681 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 70131 Web 02/18/2013 02/21/2013
Loan servicing, payments, escrow account 78578 Web 02/18/2013 02/19/2013
Credit decision / Underwriting 31029 Web 02/18/2013 02/19/2013
Settlement process and costs 46075 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 48183 Web 02/18/2013 02/19/2013
Loan servicing, payments, escrow account 63114 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 98374 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 54155 Web 02/18/2013 02/19/2013
Application, originator, mortgage broker 45176 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 78218 Web 02/18/2013 02/20/2013
Loan modification,collection,foreclosure 21075 Web 02/18/2013 02/19/2013
Loan servicing, payments, escrow account 94549 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 60540 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 64055 Web 02/18/2013 02/19/2013
Page 524 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
SunTrust Bank Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes Yes
Citibank Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Page 525 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318948 Mortgage Conventional fixed mortgage
319048 Mortgage Other mortgage
318669 Mortgage Conventional adjustable mortgage (ARM)
319053 Mortgage Conventional adjustable mortgage (ARM)
319044 Mortgage Conventional fixed mortgage
318910 Mortgage Conventional fixed mortgage
318927 Mortgage Conventional fixed mortgage
318930 Mortgage Conventional fixed mortgage
319713 Mortgage Conventional adjustable mortgage (ARM)
318925 Mortgage Conventional fixed mortgage
318915 Mortgage Other mortgage
319585 Mortgage VA mortgage
318867 Mortgage Conventional fixed mortgage
318869 Mortgage Conventional fixed mortgage
318872 Mortgage Conventional fixed mortgage
318871 Mortgage Conventional fixed mortgage
318878 Mortgage Conventional fixed mortgage
318882 Mortgage Conventional fixed mortgage
318889 Mortgage Conventional fixed mortgage
318890 Mortgage Conventional fixed mortgage
318893 Mortgage Conventional fixed mortgage
Page 526 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 60521 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 92506 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 94510 Web 02/18/2013 02/20/2013
Loan servicing, payments, escrow account 30016 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 33169 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 34655 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 08330 Web 02/18/2013 02/19/2013
Loan servicing, payments, escrow account 63034 Web 02/18/2013 02/20/2013
Loan modification,collection,foreclosure 30252 Web 02/18/2013 02/26/2013
Loan modification,collection,foreclosure 32578 Web 02/18/2013 02/19/2013
Loan servicing, payments, escrow account 19979 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 33870 Web 02/18/2013 02/19/2013
Loan modification,collection,foreclosure 85929 Web 02/17/2013 02/20/2013
Settlement process and costs 22310 Web 02/17/2013 02/27/2013
Loan servicing, payments, escrow account 72153 Referral 02/17/2013 02/19/2013
Application, originator, mortgage broker 30152 Web 02/17/2013 02/20/2013
Loan modification,collection,foreclosure 32703 Web 02/17/2013 02/19/2013
Loan servicing, payments, escrow account 48197 Web 02/17/2013 03/06/2013
Loan modification,collection,foreclosure 98503 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 20146 Web 02/17/2013 02/20/2013
Loan modification,collection,foreclosure 92110 Web 02/17/2013 02/19/2013
Page 527 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Provident Funding Closed with explanation Yes
HSBC Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
HSBC Closed with explanation Yes
Capital One Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Page 528 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318894 Mortgage Conventional fixed mortgage
320007 Mortgage Conventional adjustable mortgage (ARM)
319653 Mortgage Other mortgage
318122 Mortgage FHA mortgage
319955 Mortgage Conventional adjustable mortgage (ARM)
318113 Mortgage Conventional adjustable mortgage (ARM)
318858 Mortgage Conventional fixed mortgage
318866 Mortgage Conventional fixed mortgage
318860 Mortgage Conventional fixed mortgage
318864 Mortgage Conventional adjustable mortgage (ARM)
318833 Mortgage FHA mortgage
318836 Mortgage Conventional fixed mortgage
318842 Mortgage Conventional adjustable mortgage (ARM)
320009 Mortgage Conventional fixed mortgage
318405 Mortgage Conventional fixed mortgage
318770 Mortgage Conventional fixed mortgage
318818 Mortgage Conventional fixed mortgage
318775 Mortgage Conventional fixed mortgage
318776 Mortgage Conventional adjustable mortgage (ARM)
318667 Mortgage Conventional fixed mortgage
318777 Mortgage Conventional adjustable mortgage (ARM)
Page 529 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 32935 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 92120 Web 02/17/2013 02/19/2013
Loan servicing, payments, escrow account 08751 Email 02/17/2013 02/20/2013
Settlement process and costs 51104 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 32208 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 21779 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 28574 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 60102 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 60469 Web 02/17/2013 02/20/2013
Settlement process and costs 11412 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 20737 Web 02/17/2013 02/19/2013
Loan servicing, payments, escrow account 94598 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 94061 Web 02/17/2013 02/19/2013
Loan servicing, payments, escrow account 11233 Web 02/17/2013 02/19/2013
Loan modification,collection,foreclosure 90048 Web 02/16/2013 02/19/2013
Loan servicing, payments, escrow account 22043 Web 02/16/2013 02/19/2013
Loan servicing, payments, escrow account 32703 Web 02/16/2013 02/19/2013
Loan servicing, payments, escrow account 67207 Web 02/16/2013 03/06/2013
Loan servicing, payments, escrow account 95959 Web 02/16/2013 02/19/2013
Credit decision / Underwriting 90065 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 12804 Web 02/16/2013 02/19/2013
Page 530 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
HSBC Closed with explanation Yes Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Loan Care Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 531 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
319584 Mortgage Conventional fixed mortgage
318778 Mortgage FHA mortgage
318779 Mortgage Other mortgage
318783 Mortgage Conventional fixed mortgage
319630 Mortgage Home equity loan or line of credit
319583 Mortgage VA mortgage
318790 Mortgage Other mortgage
318792 Mortgage Conventional fixed mortgage
318796 Mortgage Conventional fixed mortgage
318760 Mortgage Conventional fixed mortgage
318803 Mortgage Conventional fixed mortgage
318804 Mortgage FHA mortgage
318806 Mortgage Conventional fixed mortgage
318810 Mortgage FHA mortgage
318813 Mortgage Conventional fixed mortgage
318763 Mortgage Conventional fixed mortgage
318794 Mortgage FHA mortgage
318801 Mortgage Conventional fixed mortgage
318768 Mortgage Conventional adjustable mortgage (ARM)
318772 Mortgage Conventional fixed mortgage
318769 Mortgage Conventional adjustable mortgage (ARM)
Page 532 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 92107 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 18032 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 17603 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 30022 Web 02/16/2013 02/20/2013
Loan modification,collection,foreclosure 18951 Web 02/16/2013 02/19/2013
Loan servicing, payments, escrow account 34453 Web 02/16/2013 02/19/2013
Loan servicing, payments, escrow account 72565 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 06791 Web 02/16/2013 02/20/2013
Loan servicing, payments, escrow account 65026 Web 02/16/2013 02/19/2013
Credit decision / Underwriting 35803 Web 02/16/2013 02/19/2013
Loan servicing, payments, escrow account 20006 Web 02/16/2013 03/04/2013
Loan servicing, payments, escrow account 30058 Web 02/16/2013 02/19/2013
Application, originator, mortgage broker 34758 Web 02/16/2013 02/20/2013
Loan servicing, payments, escrow account 21234 Web 02/16/2013 02/19/2013
Loan servicing, payments, escrow account 33026 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 32164 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 80229 Web 02/16/2013 02/19/2013
Application, originator, mortgage broker 19118 Web 02/16/2013 02/19/2013
Application, originator, mortgage broker 02368 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 11784 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 76244 Web 02/16/2013 02/19/2013
Page 533 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
First Niagara Bank In progress Yes
Ocwen Closed with explanation Yes Yes
Ocwen Closed with explanation Yes Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
EverBank In progress Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Citibank In progress Yes
Ocwen Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Page 534 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318754 Mortgage Home equity loan or line of credit
318759 Mortgage Conventional adjustable mortgage (ARM)
318747 Mortgage Conventional fixed mortgage
318744 Mortgage Other mortgage
318051 Mortgage Conventional fixed mortgage
317949 Mortgage Other mortgage
318020 Mortgage Other mortgage
318021 Mortgage Other mortgage
318024 Mortgage Other mortgage
318027 Mortgage Other mortgage
318028 Mortgage Other mortgage
318031 Mortgage Other mortgage
318032 Mortgage Other mortgage
318034 Mortgage Other mortgage
318727 Mortgage Conventional fixed mortgage
317958 Mortgage FHA mortgage
317961 Mortgage Other mortgage
317969 Mortgage Other mortgage
318721 Mortgage Conventional fixed mortgage
317973 Mortgage Conventional adjustable mortgage (ARM)
317975 Mortgage Conventional fixed mortgage
Page 535 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 32701 Web 02/16/2013 02/19/2013
Loan servicing, payments, escrow account 28207 Web 02/16/2013 03/06/2013
Application, originator, mortgage broker 89131 Web 02/16/2013 02/21/2013
Loan modification,collection,foreclosure 85224 Web 02/16/2013 02/19/2013
Loan modification,collection,foreclosure 90254 Web 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 11003 Postal mail 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 94037 Referral 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 32771 Referral 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 98290 Referral 02/15/2013 02/15/2013
Other 30039 Email 02/15/2013 03/06/2013
Loan servicing, payments, escrow account 20852 Referral 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 31230 Referral 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 61364 Referral 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 31904 Referral 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 48103 Web 02/15/2013 02/20/2013
Application, originator, mortgage broker 32738 Web 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 21117 Postal mail 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 13309 Referral 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 30506 Web 02/15/2013 02/21/2013
Loan modification,collection,foreclosure 28104 Web 02/15/2013 02/15/2013
Credit decision / Underwriting 19403 Web 02/15/2013 02/15/2013
Page 536 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
Provident Funding Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Bank of America Closed with explanation Yes
Seterus Closed with explanation Yes
PNC Bank In progress Yes
Bank of America Closed with explanation Yes
EverBank Closed with explanation No
Ocwen Closed with explanation Yes
BB&T Financial Closed with explanation Yes
Citibank In progress Yes
HSBC Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with monetary relief Yes
Page 537 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318098 Mortgage Other mortgage
318714 Mortgage Conventional adjustable mortgage (ARM)
317983 Mortgage Conventional fixed mortgage
317971 Mortgage Conventional fixed mortgage
318042 Mortgage Other mortgage
317997 Mortgage Conventional fixed mortgage
318000 Mortgage Conventional fixed mortgage
317977 Mortgage Other mortgage
318006 Mortgage Conventional fixed mortgage
318695 Mortgage Other mortgage
318220 Mortgage Home equity loan or line of credit
318208 Mortgage Other mortgage
318226 Mortgage FHA mortgage
319696 Mortgage Other mortgage
319618 Mortgage Other mortgage
318235 Mortgage Conventional fixed mortgage
318237 Mortgage Conventional adjustable mortgage (ARM)
318684 Mortgage Other mortgage
318238 Mortgage Conventional fixed mortgage
318247 Mortgage Other mortgage
318256 Mortgage Other mortgage
Page 538 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 34759 Postal mail 02/15/2013 02/26/2013
Settlement process and costs 15642 Web 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 01379 Phone 02/15/2013 02/15/2013
Credit decision / Underwriting 07740 Web 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 10451 Email 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 48103 Web 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 33947 Web 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 93420 Postal mail 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 21122 Phone 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 32136 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 34654 Phone 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 20716 Postal mail 02/15/2013 02/15/2013
Credit decision / Underwriting 00987 Web 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 33409 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 19803 Postal mail 02/15/2013 02/15/2013
Settlement process and costs 11104 Web 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 12188 Web 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 55044 Referral 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 08736 Web 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 20906 Fax 02/15/2013 03/11/2013
Loan modification,collection,foreclosure Postal mail 02/15/2013 02/15/2013
Page 539 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with monetary relief Yes Yes
Wells Fargo Closed with explanation Yes
PNC Bank Closed with explanation Yes
HSBC Closed with explanation Yes
U.S. Bancorp Closed with monetary relief Yes
Bank of America Closed with non-monetary relief Yes
Citibank Closed Yes Yes
Seterus Closed with explanation Yes
PNC Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Banco Popular de Puerto Rico Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with non-monetary relief Yes
Wells Fargo Closed with non-monetary relief Yes
MetLife Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Capital One In progress Yes
HSBC Closed with explanation Yes
Page 540 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318257 Mortgage Conventional fixed mortgage
318263 Mortgage Home equity loan or line of credit
318270 Mortgage Conventional fixed mortgage
318276 Mortgage FHA mortgage
318646 Mortgage Other mortgage
318281 Mortgage Conventional fixed mortgage
318283 Mortgage Conventional fixed mortgage
318118 Mortgage Other mortgage
318635 Mortgage Conventional adjustable mortgage (ARM)
318294 Mortgage Other mortgage
318295 Mortgage Other mortgage
318296 Mortgage VA mortgage
318622 Mortgage Conventional fixed mortgage
318190 Mortgage Conventional fixed mortgage
320011 Mortgage Other mortgage
318195 Mortgage Conventional fixed mortgage
318301 Mortgage Conventional fixed mortgage
318303 Mortgage Conventional fixed mortgage
318310 Mortgage Conventional fixed mortgage
318314 Mortgage Conventional adjustable mortgage (ARM)
318167 Mortgage Other mortgage
Page 541 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 94566 Web 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 07305 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 42754 Phone 02/15/2013 02/15/2013
Application, originator, mortgage broker 51246 Web 02/15/2013 02/16/2013
Loan modification,collection,foreclosure 20170 Web 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 77662 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 08724 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 48382 Postal mail 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 32244 Web 02/15/2013 02/20/2013
Credit decision / Underwriting 63015 Phone 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 07060 Postal mail 02/15/2013 02/22/2013
Loan modification,collection,foreclosure 76708 Phone 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 34613 Web 02/15/2013 02/21/2013
Loan servicing, payments, escrow account 79902 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 46385 Referral 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 21122 Web 02/15/2013 02/19/2013
Credit decision / Underwriting 75765 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 33186 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 38103 Postal mail 02/15/2013 03/06/2013
Application, originator, mortgage broker 92029 Phone 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 95746 Postal mail 02/15/2013 02/19/2013
Page 542 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Green Tree Servicing, LLC Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed Yes
Flagstar Bank Closed with explanation Yes
Citibank In progress Yes
Vanderbilt Mortgage & Finance Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Flagstar Bank In progress Yes
Ocwen Closed with explanation Yes
UMB Bank Closed Yes Yes
Ally Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
PNC Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Page 543 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318332 Mortgage Conventional adjustable mortgage (ARM)
318333 Mortgage FHA mortgage
319622 Mortgage Other mortgage
318568 Mortgage Other mortgage
318345 Mortgage Other mortgage
318321 Mortgage Home equity loan or line of credit
318349 Mortgage Other mortgage
318193 Mortgage Home equity loan or line of credit
318392 Mortgage Other mortgage
318350 Mortgage Other mortgage
318352 Mortgage Other mortgage
318353 Mortgage Second mortgage
318428 Mortgage Other mortgage
318433 Mortgage Other mortgage
318355 Mortgage Other mortgage
318534 Mortgage FHA mortgage
318356 Mortgage Other mortgage
318357 Mortgage Other mortgage
318359 Mortgage Other mortgage
318120 Mortgage Other mortgage
318360 Mortgage Other mortgage
Page 544 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 53531 Phone 02/15/2013 02/19/2013
Settlement process and costs 33458 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure Referral 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 10701 Postal mail 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 95136 Referral 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 22203 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 21224 Referral 02/15/2013 02/19/2013
Credit decision / Underwriting 08816 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 85027 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 54501 Referral 02/15/2013 02/19/2013
Credit decision / Underwriting 34953 Referral 02/15/2013 02/19/2013
Settlement process and costs 98402 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 46307 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 85122 Referral 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 33146 Referral 02/15/2013 03/11/2013
Application, originator, mortgage broker 30046 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 06037 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 55746 Referral 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 48111 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 48382 Postal mail 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 60506 Referral 02/15/2013 02/19/2013
Page 545 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
BankUnited Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Sovereign Bank Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
USAA Savings Closed with non-monetary relief Yes
Homeward Residential Closed with explanation Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
U.S. Bancorp Closed with monetary relief Yes
Regions Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 546 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318361 Mortgage Other mortgage
318362 Mortgage Other mortgage
318474 Mortgage Conventional fixed mortgage
318363 Mortgage Other mortgage
318364 Mortgage Home equity loan or line of credit
318368 Mortgage Other mortgage
318369 Mortgage Other mortgage
318370 Mortgage Other mortgage
318187 Mortgage Other mortgage
318372 Mortgage Other mortgage
318425 Mortgage Other mortgage
318481 Mortgage Other mortgage
318373 Mortgage Other mortgage
318375 Mortgage Other mortgage
318376 Mortgage Other mortgage
318377 Mortgage Other mortgage
318378 Mortgage Other mortgage
319703 Mortgage Other mortgage
318382 Mortgage Other mortgage
318383 Mortgage Other mortgage
318384 Mortgage Other mortgage
Page 547 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 44114 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 10459 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 19709 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 08097 Referral 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 02767 Referral 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 44067 Referral 02/15/2013 02/21/2013
Loan modification,collection,foreclosure 80218 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 01772 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 33173 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 30087 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 81147 Phone 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 92880 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 91335 Referral 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 28744 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 28120 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 10801 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 44133 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 90210 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 27526 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 02045 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 85205 Referral 02/15/2013 02/19/2013
Page 548 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
KeyBank NA Closed with explanation Yes
HSBC In progress Yes
Vericrest Financial Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Carrington Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PNC Bank Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
HSBC Closed with explanation Yes
HSBC Closed with explanation Yes
Citibank In progress Yes
BBVA Compass Closed with explanation Yes
Citibank Closed with explanation Yes
Page 549 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318385 Mortgage Home equity loan or line of credit
318411 Mortgage Conventional adjustable mortgage (ARM)
318416 Mortgage Conventional fixed mortgage
318418 Mortgage Conventional fixed mortgage
318420 Mortgage Conventional adjustable mortgage (ARM)
318423 Mortgage FHA mortgage
318440 Mortgage Conventional adjustable mortgage (ARM)
318441 Mortgage Conventional adjustable mortgage (ARM)
318445 Mortgage Conventional fixed mortgage
318450 Mortgage Conventional fixed mortgage
318458 Mortgage Home equity loan or line of credit
318465 Mortgage Conventional fixed mortgage
318466 Mortgage Other mortgage
318209 Mortgage Conventional fixed mortgage
318485 Mortgage Conventional fixed mortgage
318522 Mortgage Other mortgage
318520 Mortgage FHA mortgage
318521 Mortgage Other mortgage
318533 Mortgage Conventional fixed mortgage
318535 Mortgage Conventional adjustable mortgage (ARM)
318536 Mortgage Other mortgage
Page 550 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 28168 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 32817 Phone 02/15/2013 02/19/2013
Settlement process and costs 89460 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 80909 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 26755 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 33604 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 94639 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 92618 Web 02/15/2013 02/21/2013
Loan modification,collection,foreclosure 98362 Phone 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 15237 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 22101 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 07753 Phone 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 28226 Postal mail 02/15/2013 02/20/2013
Application, originator, mortgage broker 32713 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 60429 Phone 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 92067 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 54435 Web 02/15/2013 02/19/2013
Credit decision / Underwriting 20874 Web 02/15/2013 02/19/2013
Application, originator, mortgage broker 94110 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 33990 Phone 02/15/2013 02/19/2013
Application, originator, mortgage broker 10960 Web 02/15/2013 02/19/2013
Page 551 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
USAA Savings Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Capital One Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Franklin American Mortgage Company Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
PNC Bank Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Flagstar Bank In progress Yes
JPMorgan Chase Closed with explanation Yes Yes
Citibank Closed with explanation Yes Yes
Ocwen Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Page 552 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318539 Mortgage Conventional adjustable mortgage (ARM)
318125 Mortgage Other mortgage
318197 Mortgage Conventional fixed mortgage
319582 Mortgage Conventional fixed mortgage
318546 Mortgage FHA mortgage
318184 Mortgage FHA mortgage
318559 Mortgage Conventional adjustable mortgage (ARM)
318567 Mortgage Other mortgage
319677 Mortgage FHA mortgage
318576 Mortgage Conventional fixed mortgage
318587 Mortgage Other mortgage
318599 Mortgage Other mortgage
318582 Mortgage Other mortgage
318609 Mortgage Conventional fixed mortgage
318610 Mortgage Other mortgage
319952 Mortgage Conventional adjustable mortgage (ARM)
318611 Mortgage FHA mortgage
318621 Mortgage Other mortgage
318628 Mortgage Conventional fixed mortgage
319672 Mortgage Other mortgage
318619 Mortgage Other mortgage
Page 553 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 19013 Phone 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 94553 Postal mail 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 95131 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 60030 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 20910 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 48221 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 91042 Web 02/15/2013 02/21/2013
Application, originator, mortgage broker 33572 Web 02/15/2013 02/21/2013
Loan modification,collection,foreclosure 10552 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 85139 Phone 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 32223 Phone 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 91739 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 66203 Postal mail 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 22193 Phone 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 60626 Web 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 94609 Web 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 20878 Web 02/15/2013 02/20/2013
Other 60636 Postal mail 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 33510 Web 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 32702 Postal mail 02/15/2013 02/19/2013
Application, originator, mortgage broker 07040 Postal mail 02/15/2013 02/22/2013
Page 554 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with non-monetary relief Yes Yes
Green Tree Servicing, LLC Closed with monetary relief Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
Page 555 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318636 Mortgage Other mortgage
318639 Mortgage FHA mortgage
318192 Mortgage Other mortgage
318662 Mortgage Conventional fixed mortgage
318675 Mortgage Other mortgage
318677 Mortgage Other mortgage
318678 Mortgage Other mortgage
318680 Mortgage Other mortgage
318681 Mortgage Other mortgage
318682 Mortgage Other mortgage
318685 Mortgage Other mortgage
319700 Mortgage Other mortgage
318687 Mortgage Other mortgage
318688 Mortgage Other mortgage
319639 Mortgage Other mortgage
318692 Mortgage Other mortgage
318696 Mortgage Other mortgage
320003 Mortgage Other mortgage
319712 Mortgage Other mortgage
318700 Mortgage Other mortgage
318703 Mortgage Home equity loan or line of credit
Page 556 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 75104 Postal mail 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 80229 Web 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 01604 Web 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 60171 Postal mail 02/15/2013 02/21/2013
Loan modification,collection,foreclosure 95829 Referral 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 92324 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 95954 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 19123 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 83856 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 93552 Referral 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 34608 Referral 02/15/2013 02/21/2013
Loan modification,collection,foreclosure 11550 Referral 02/15/2013 02/19/2013
Loan servicing, payments, escrow account 80602 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 65248 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 99999 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 86004 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 94903 Referral 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 92585 Referral 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 92660 Referral 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 02346 Referral 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 19934 Web 02/15/2013 02/20/2013
Page 557 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
EverBank In progress Yes
Wells Fargo Closed with non-monetary relief Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Seterus Closed with monetary relief Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank In progress Yes
Wells Fargo Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Page 558 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
318709 Mortgage Conventional adjustable mortgage (ARM)
318712 Mortgage Conventional fixed mortgage
318716 Mortgage Conventional fixed mortgage
318199 Mortgage Other mortgage
318720 Mortgage FHA mortgage
318722 Mortgage Conventional adjustable mortgage (ARM)
318724 Mortgage FHA mortgage
318725 Mortgage Home equity loan or line of credit
319614 Mortgage Conventional fixed mortgage
318730 Mortgage Other mortgage
318171 Mortgage Conventional adjustable mortgage (ARM)
318737 Mortgage Conventional fixed mortgage
318126 Mortgage Conventional adjustable mortgage (ARM)
318742 Mortgage Conventional fixed mortgage
318732 Mortgage FHA mortgage
318736 Mortgage Conventional fixed mortgage
318734 Mortgage Conventional fixed mortgage
317945 Mortgage Other mortgage
317946 Mortgage FHA mortgage
318050 Mortgage Conventional fixed mortgage
317941 Mortgage Conventional adjustable mortgage (ARM)
Page 559 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 20706 Web 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 10308 Phone 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 08755 Web 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 06108 Referral 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 55014 Web 02/15/2013 02/20/2013
Loan servicing, payments, escrow account 91367 Web 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 88011 Web 02/15/2013 02/20/2013
Application, originator, mortgage broker 08060 Web 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 33422 Web 02/15/2013 02/21/2013
Loan servicing, payments, escrow account 44890 Web 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 90631 Web 02/15/2013 02/20/2013
Loan modification,collection,foreclosure 33624 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 02111 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 30564 Web 02/15/2013 02/19/2013
Application, originator, mortgage broker 85042 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 96744 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 08857 Web 02/15/2013 02/19/2013
Loan modification,collection,foreclosure 03222 Web 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 23838 Web 02/15/2013 02/15/2013
Loan modification,collection,foreclosure 90254 Web 02/15/2013 02/15/2013
Loan servicing, payments, escrow account 89117 Web 02/15/2013 02/15/2013
Page 560 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Homeward Residential Closed with explanation Yes
Citibank In progress Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
TD Bank Closed with monetary relief Yes Yes
Green Tree Servicing, LLC In progress Yes
JPMorgan Chase Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes Yes
Seterus Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Round Point Mortgage In progress Yes
Page 561 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
316677 Mortgage Conventional adjustable mortgage (ARM)
317936 Mortgage Conventional adjustable mortgage (ARM)
316693 Mortgage Other mortgage
317779 Mortgage Other mortgage
316694 Mortgage FHA mortgage
317928 Mortgage FHA mortgage
316781 Mortgage Other mortgage
316804 Mortgage Other mortgage
316810 Mortgage Other mortgage
316808 Mortgage Other mortgage
316698 Mortgage Other mortgage
316784 Mortgage Other mortgage
316799 Mortgage Other mortgage
316823 Mortgage Other mortgage
316839 Mortgage Other mortgage
316801 Mortgage Other mortgage
317330 Mortgage Other mortgage
317894 Mortgage Other mortgage
316811 Mortgage Other mortgage
317364 Mortgage Other mortgage
316701 Mortgage Other mortgage
Page 562 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 33618 Phone 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 28401 Web 02/14/2013 02/15/2013
Other Fax 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 49246 Referral 02/14/2013 02/15/2013
Application, originator, mortgage broker 33157 Web 02/14/2013 02/19/2013
Application, originator, mortgage broker 37086 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 32817 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 80239 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 12158 Referral 02/14/2013 02/15/2013
Other Fax 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 95361 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 01473 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 94619 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 95662 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 95835 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 95404 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 99336 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 94561 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 94303 Referral 02/14/2013 02/15/2013
Other Fax 02/14/2013 02/14/2013
Page 563 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen In progress Yes
OneWest Bank Closed with explanation Yes Yes
Bank of America Closed with explanation No
Citibank Closed with explanation Yes
Freedom Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Page 564 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317887 Mortgage Other mortgage
316855 Mortgage FHA mortgage
316703 Mortgage VA mortgage
317005 Mortgage Other mortgage
317849 Mortgage Other mortgage
316798 Mortgage Other mortgage
316812 Mortgage Other mortgage
316816 Mortgage Other mortgage
317282 Mortgage Other mortgage
316813 Mortgage Other mortgage
317232 Mortgage Other mortgage
316830 Mortgage Other mortgage
317873 Mortgage Other mortgage
316802 Mortgage Other mortgage
316825 Mortgage Conventional fixed mortgage
316880 Mortgage Other mortgage
317862 Mortgage Other mortgage
316828 Mortgage Other mortgage
316875 Mortgage Other mortgage
316723 Mortgage FHA mortgage
317336 Mortgage Conventional fixed mortgage
Page 565 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 94523 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 92648 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 85383 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 94066 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 33173 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 90012 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 27703 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 14011 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 91401 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 45227 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 94080 Referral 02/14/2013 03/15/2013
Loan modification,collection,foreclosure 98118 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 94570 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 91784 Referral 02/14/2013 02/14/2013
Application, originator, mortgage broker 11722 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 92109 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 11746 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 43451 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 92584 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 27614 Web 02/14/2013 02/14/2013
Loan servicing, payments, escrow account 78702 Phone 02/14/2013 02/15/2013
Page 566 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Citibank Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
Wells Fargo Closed with explanation Yes
M&T Bank Closed with explanation Yes
Wells Fargo Closed with explanation No
Fifth Third Bank Closed with explanation Yes
Seterus Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
HSBC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Page 567 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317808 Mortgage Conventional fixed mortgage
316843 Mortgage Other mortgage
316932 Mortgage Other mortgage
316727 Mortgage Second mortgage
316837 Mortgage Other mortgage
316861 Mortgage Other mortgage
316871 Mortgage Other mortgage
317202 Mortgage Other mortgage
316854 Mortgage Other mortgage
316847 Mortgage Other mortgage
316877 Mortgage Other mortgage
317748 Mortgage Other mortgage
316889 Mortgage Other mortgage
316887 Mortgage Other mortgage
316940 Mortgage Other mortgage
317128 Mortgage Conventional fixed mortgage
316688 Mortgage Other mortgage
316862 Mortgage Other mortgage
316882 Mortgage Other mortgage
316750 Mortgage Home equity loan or line of credit
Page 568 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 44402 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 33957 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 91606 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 29572 Phone 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 92843 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 92677 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 94568 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 85225 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 91709 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 93309 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 91335 Referral 02/14/2013 02/14/2013
Application, originator, mortgage broker 18938 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 90703 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 32526 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 11581 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 20019 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 33311 Fax 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 11790 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 11520 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 20175 Web 02/14/2013 02/14/2013
Page 569 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
PHH Mortgage Closed with non-monetary relief Yes
Citibank In progress Yes
Bank of America Closed Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Amerisave Closed with explanation Yes
Flagstar Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Flagstar Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Nationwide Advantage Mortgage
Company
Closed with explanation Yes
JPMorgan Chase Closed Yes
HSBC Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
Page 570 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317284 Mortgage FHA mortgage
316731 Mortgage Other mortgage
316766 Mortgage Other mortgage
317099 Mortgage Other mortgage
316767 Mortgage FHA mortgage
317250 Mortgage Other mortgage
316780 Mortgage Other mortgage
317077 Mortgage Conventional fixed mortgage
316789 Mortgage Conventional adjustable mortgage (ARM)
317228 Mortgage Other mortgage
317812 Mortgage Other mortgage
316803 Mortgage Other mortgage
316809 Mortgage Home equity loan or line of credit
316814 Mortgage Conventional fixed mortgage
316819 Mortgage Conventional fixed mortgage
316820 Mortgage Conventional fixed mortgage
317750 Mortgage Conventional adjustable mortgage (ARM)
316866 Mortgage Other mortgage
317347 Mortgage Other mortgage
317033 Mortgage FHA mortgage
316876 Mortgage Other mortgage
316822 Mortgage Other mortgage
Page 571 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 22192 Web 02/14/2013 02/14/2013
Loan servicing, payments, escrow account 33150 Postal mail 02/14/2013 02/15/2013
Settlement process and costs 33928 Postal mail 02/14/2013 02/14/2013
Settlement process and costs 20011 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 28429 Phone 02/14/2013 02/14/2013
Loan servicing, payments, escrow account 89156 Postal mail 02/14/2013 02/21/2013
Loan modification,collection,foreclosure 34957 Postal mail 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 34432 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 12019 Postal mail 02/14/2013 02/14/2013
Loan servicing, payments, escrow account 92807 Postal mail 02/14/2013 02/26/2013
Loan servicing, payments, escrow account 34607 Postal mail 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 60660 Postal mail 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 07044 Web 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 45233 Web 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 35446 Web 02/14/2013 02/14/2013
Credit decision / Underwriting 11703 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 95472 Web 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 70726 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 34102 Fax 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 90640 Web 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 48225 Referral 02/14/2013 02/15/2013
Application, originator, mortgage broker 80651 Web 02/14/2013 02/15/2013
Page 572 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with monetary relief Yes
U.S. Bancorp Closed with monetary relief Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Quicken Loans Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Cherry Creek Mortgage In progress Yes
Page 573 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317002 Mortgage Other mortgage
317008 Mortgage Conventional adjustable mortgage (ARM)
316890 Mortgage Other mortgage
316891 Mortgage Conventional fixed mortgage
316892 Mortgage Other mortgage
316970 Mortgage Other mortgage
316894 Mortgage Other mortgage
316931 Mortgage Other mortgage
317338 Mortgage Other mortgage
316897 Mortgage Other mortgage
316945 Mortgage Other mortgage
315895 Mortgage Other mortgage
316898 Mortgage Other mortgage
317225 Mortgage Other mortgage
316900 Mortgage Other mortgage
315889 Mortgage Other mortgage
316901 Mortgage Other mortgage
316902 Mortgage Other mortgage
317023 Mortgage Other mortgage
316904 Mortgage Other mortgage
316905 Mortgage Other mortgage
Page 574 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 33428 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 64133 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 07701 Referral 02/14/2013 02/15/2013
Settlement process and costs 06053 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 04345 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 11702 Phone 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 92335 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 32765 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 33904 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 07882 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 83616 Referral 02/14/2013 02/15/2013
Application, originator, mortgage broker Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 77565 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 23238 Referral 02/14/2013 02/18/2013
Loan servicing, payments, escrow account 60409 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 33605 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 91604 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 11755 Referral 02/14/2013 02/19/2013
Loan modification,collection,foreclosure 91356 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 06108 Referral 02/14/2013 03/06/2013
Loan modification,collection,foreclosure 44077 Referral 02/14/2013 02/18/2013
Page 575 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
TD Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Selene Finance Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
PHH Mortgage Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
The Northern Trust Company Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Page 576 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
316906 Mortgage Other mortgage
316908 Mortgage FHA mortgage
316910 Mortgage Other mortgage
316916 Mortgage Other mortgage
316917 Mortgage Other mortgage
316918 Mortgage Other mortgage
316919 Mortgage Other mortgage
316922 Mortgage Other mortgage
316937 Mortgage Conventional adjustable mortgage (ARM)
315945 Mortgage Conventional fixed mortgage
316942 Mortgage FHA mortgage
316951 Mortgage Conventional fixed mortgage
316966 Mortgage Conventional fixed mortgage
316967 Mortgage FHA mortgage
316973 Mortgage Other mortgage
317326 Mortgage Conventional fixed mortgage
316991 Mortgage Other mortgage
317030 Mortgage Conventional fixed mortgage
317032 Mortgage Conventional fixed mortgage
317229 Mortgage Conventional adjustable mortgage (ARM)
317769 Mortgage Other mortgage
Page 577 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 55014 Referral 02/14/2013 02/18/2013
Loan servicing, payments, escrow account 10306 Referral 02/14/2013 02/18/2013
Loan servicing, payments, escrow account 98037 Referral 02/14/2013 02/18/2013
Other 30024 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 01835 Referral 02/14/2013 02/15/2013
Other 60467 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 97045 Referral 02/14/2013 02/18/2013
Loan modification,collection,foreclosure 89031 Referral 02/14/2013 02/19/2013
Loan modification,collection,foreclosure 33708 Web 02/14/2013 02/18/2013
Application, originator, mortgage broker 94022 Postal mail 02/14/2013 02/28/2013
Loan modification,collection,foreclosure 78716 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 18508 Phone 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 90045 Web 02/14/2013 02/18/2013
Loan modification,collection,foreclosure 08724 Web 02/14/2013 02/18/2013
Loan servicing, payments, escrow account 33319 Postal mail 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 95212 Web 02/14/2013 02/18/2013
Loan servicing, payments, escrow account 33169 Fax 02/14/2013 02/15/2013
Application, originator, mortgage broker 90046 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 11791 Web 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 11101 Web 02/14/2013 02/15/2013
Credit decision / Underwriting 11203 Fax 02/14/2013 02/15/2013
Page 578 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
HSBC In progress Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Yale Mortgage Corporation Closed Yes
JPMorgan Chase Closed with monetary relief Yes
Green Tree Servicing, LLC In progress Yes
Seterus Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 579 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317315 Mortgage Home equity loan or line of credit
317079 Mortgage Other mortgage
317308 Mortgage Other mortgage
317060 Mortgage Other mortgage
317084 Mortgage Other mortgage
317055 Mortgage Conventional fixed mortgage
317062 Mortgage Home equity loan or line of credit
317070 Mortgage Conventional adjustable mortgage (ARM)
317080 Mortgage Conventional fixed mortgage
317092 Mortgage Other mortgage
317087 Mortgage FHA mortgage
317121 Mortgage Other mortgage
317233 Mortgage Other mortgage
317234 Mortgage Other mortgage
317116 Mortgage Conventional fixed mortgage
317068 Mortgage FHA mortgage
317810 Mortgage FHA mortgage
317083 Mortgage Conventional adjustable mortgage (ARM)
317136 Mortgage Conventional adjustable mortgage (ARM)
317140 Mortgage Conventional fixed mortgage
317142 Mortgage Conventional fixed mortgage
Page 580 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 92056 Referral 02/14/2013 02/22/2013
Loan servicing, payments, escrow account 11710 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 92505 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 97835 Referral 02/14/2013 02/15/2013
Settlement process and costs 27983 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 07753 Postal mail 02/14/2013 02/15/2013
Application, originator, mortgage broker 32930 Phone 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 23456 Web 02/14/2013 03/06/2013
Loan servicing, payments, escrow account 45502 Phone 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 86303 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 08028 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 60133 Referral 02/14/2013 02/21/2013
Loan modification,collection,foreclosure 34293 Referral 02/14/2013 03/11/2013
Loan modification,collection,foreclosure 24415 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 01906 Phone 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 21113 Web 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 53216 Web 02/14/2013 02/15/2013
Application, originator, mortgage broker 75088 Phone 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 19144 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 30004 Web 02/14/2013 02/15/2013
Application, originator, mortgage broker 20135 Web 02/14/2013 02/15/2013
Page 581 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Pentagon FCU Closed with non-monetary relief Yes
Citibank Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief No
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Citibank In progress Yes
PHH Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Citibank Closed with explanation Yes
Page 582 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317235 Mortgage Other mortgage
317159 Mortgage Other mortgage
317237 Mortgage Other mortgage
317780 Mortgage VA mortgage
315928 Mortgage Other mortgage
317163 Mortgage Conventional adjustable mortgage (ARM)
317167 Mortgage Conventional adjustable mortgage (ARM)
317171 Mortgage Other mortgage
317180 Mortgage Conventional fixed mortgage
317203 Mortgage Conventional fixed mortgage
317855 Mortgage Conventional fixed mortgage
317859 Mortgage Other mortgage
317861 Mortgage Other mortgage
317865 Mortgage Other mortgage
317871 Mortgage Other mortgage
318046 Mortgage Other mortgage
317874 Mortgage Other mortgage
318047 Mortgage Other mortgage
317875 Mortgage Other mortgage
318052 Mortgage Other mortgage
317876 Mortgage Other mortgage
Page 583 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 30135 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 11757 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 22150 Referral 02/14/2013 02/19/2013
Loan modification,collection,foreclosure 30038 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 49085 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 94124 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 59833 Phone 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 98059 Phone 02/14/2013 03/07/2013
Loan servicing, payments, escrow account 13340 Phone 02/14/2013 02/15/2013
Application, originator, mortgage broker 92129 Web 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 92071 Phone 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 93109 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 60448 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 38672 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 55407 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 91791 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 94549 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 91791 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 11561 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 85301 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 34110 Referral 02/14/2013 02/15/2013
Page 584 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
JPMorgan Chase In progress Yes
PNC Bank In progress Yes
Bank of America Closed with explanation Yes
Seterus Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America In progress Yes
JPMorgan Chase Closed with explanation Yes
Seterus Closed with explanation Yes Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Bank of America In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo In progress Yes
Ocwen In progress Yes
Wells Fargo Closed with explanation Yes Yes
Page 585 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317877 Mortgage Other mortgage
317878 Mortgage Other mortgage
317880 Mortgage Other mortgage
317885 Mortgage Other mortgage
317886 Mortgage Other mortgage
317890 Mortgage Other mortgage
317891 Mortgage Other mortgage
317892 Mortgage Other mortgage
317903 Mortgage Other mortgage
317904 Mortgage Other mortgage
317906 Mortgage Other mortgage
317854 Mortgage Conventional fixed mortgage
317910 Mortgage Conventional fixed mortgage
317851 Mortgage Conventional fixed mortgage
317922 Mortgage Conventional fixed mortgage
317923 Mortgage Conventional fixed mortgage
317926 Mortgage Home equity loan or line of credit
317931 Mortgage Conventional fixed mortgage
317932 Mortgage Conventional fixed mortgage
317933 Mortgage Reverse mortgage
316793 Mortgage Other mortgage
Page 586 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure Referral 02/14/2013 02/21/2013
Loan modification,collection,foreclosure 08035 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 92081 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 11422 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 75052 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 07013 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 93535 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 97222 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 48125 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 48025 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 07869 Referral 02/14/2013 02/15/2013
Application, originator, mortgage broker 81201 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 19426 Phone 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 18103 Web 02/14/2013 02/15/2013
Application, originator, mortgage broker 43026 Web 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 14701 Web 02/14/2013 02/15/2013
Settlement process and costs 20735 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 03244 Web 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 11703 Web 02/14/2013 02/15/2013
Application, originator, mortgage broker 63104 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 55124 Referral 02/14/2013 02/15/2013
Page 587 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank In progress Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes Yes
HSBC Closed with explanation Yes
PNC Bank In progress Yes
Nationstar Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Spiriter LLC Closed with explanation No
U.S. Bancorp Closed with explanation Yes
Page 588 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317842 Mortgage Other mortgage
317901 Mortgage Other mortgage
316786 Mortgage Other mortgage
316665 Mortgage Home equity loan or line of credit
316844 Mortgage Other mortgage
316661 Mortgage Other mortgage
316641 Mortgage Other mortgage
316670 Mortgage Conventional fixed mortgage
316637 Mortgage Conventional fixed mortgage
316651 Mortgage Other mortgage
316629 Mortgage Conventional fixed mortgage
316607 Mortgage Other mortgage
315358 Mortgage Other mortgage
315367 Mortgage Home equity loan or line of credit
314660 Mortgage Other mortgage
315521 Mortgage Other mortgage
315396 Mortgage Other mortgage
315594 Mortgage Conventional fixed mortgage
315388 Mortgage Conventional fixed mortgage
315402 Mortgage Other mortgage
316604 Mortgage Conventional fixed mortgage
Page 589 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 21214 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 75035 Referral 02/14/2013 02/15/2013
Loan servicing, payments, escrow account 10307 Fax 02/14/2013 02/18/2013
Loan modification,collection,foreclosure 60420 Referral 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 91710 Referral 02/14/2013 02/14/2013
Loan modification,collection,foreclosure 11580 Referral 02/14/2013 02/14/2013
Loan servicing, payments, escrow account 33162 Web 02/14/2013 02/14/2013
Loan servicing, payments, escrow account 32526 Web 02/14/2013 02/15/2013
Loan modification,collection,foreclosure 11229 Referral 02/14/2013 02/14/2013
Loan servicing, payments, escrow account 85006 Web 02/13/2013 02/14/2013
Application, originator, mortgage broker 92867 Phone 02/13/2013 02/14/2013
Other 30316 Postal mail 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 30315 Referral 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 19803 Fax 02/13/2013 02/13/2013
Application, originator, mortgage broker 00737 Referral 02/13/2013 02/13/2013
Loan servicing, payments, escrow account 44145 Referral 02/13/2013 02/13/2013
Loan servicing, payments, escrow account 15136 Web 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 47018 Web 02/13/2013 02/13/2013
Other 89107 Postal mail 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 94568 Web 02/13/2013 02/14/2013
Page 590 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Round Point Mortgage Closed with explanation Yes Yes
TD Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Citibank Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
OneWest Bank Closed Yes
Citibank Closed with explanation Yes
HSBC Closed with explanation Yes
Kondaur Capital Corporation Untimely response No
Ocwen Closed with explanation Yes Yes
HSBC Closed with explanation Yes
Citibank In progress Yes
Ocwen Closed with explanation Yes
Residential Credit Solutions Closed with explanation Yes
Page 591 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
315406 Mortgage FHA mortgage
315417 Mortgage Conventional adjustable mortgage (ARM)
315424 Mortgage Other mortgage
316595 Mortgage Other mortgage
315429 Mortgage Conventional fixed mortgage
315431 Mortgage Other mortgage
315435 Mortgage Other mortgage
316592 Mortgage Other mortgage
315454 Mortgage Conventional fixed mortgage
315387 Mortgage Conventional fixed mortgage
315590 Mortgage Conventional fixed mortgage
315490 Mortgage Home equity loan or line of credit
315294 Mortgage Other mortgage
316006 Mortgage VA mortgage
316007 Mortgage Conventional adjustable mortgage (ARM)
315967 Mortgage Other mortgage
317272 Mortgage Other mortgage
316042 Mortgage Other mortgage
315946 Mortgage Other mortgage
316579 Mortgage Other mortgage
316013 Mortgage Other mortgage
Page 592 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 35962 Web 02/13/2013 02/15/2013
Loan servicing, payments, escrow account 55376 Web 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 39122 Postal mail 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 95348 Referral 02/13/2013 02/15/2013
Application, originator, mortgage broker 60610 Web 02/13/2013 02/13/2013
Application, originator, mortgage broker 34953 Phone 02/13/2013 02/14/2013
Other 30068 Postal mail 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 44691 Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 07663 Web 02/13/2013 02/15/2013
Loan servicing, payments, escrow account 34286 Web 02/13/2013 02/13/2013
Loan servicing, payments, escrow account 33172 Web 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 21401 Phone 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 20851 Web 02/13/2013 02/14/2013
Application, originator, mortgage broker 35118 Phone 02/13/2013 03/12/2013
Loan servicing, payments, escrow account 60638 Web 02/13/2013 02/13/2013
Other 06840 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 19803 Postal mail 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 86442 Referral 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 99645 Referral 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 30052 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 90606 Postal mail 02/13/2013 02/13/2013
Page 593 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan Care Closed with explanation Yes
Ocwen Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Fifth Third Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with non-monetary relief Yes
Mortgage Investors Corporation Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 594 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
316643 Mortgage Other mortgage
316055 Mortgage Other mortgage
316574 Mortgage Other mortgage
316041 Mortgage Other mortgage
316063 Mortgage Other mortgage
316030 Mortgage Other mortgage
317263 Mortgage Other mortgage
316035 Mortgage Other mortgage
316059 Mortgage FHA mortgage
317253 Mortgage Other mortgage
315900 Mortgage Other mortgage
317763 Mortgage Other mortgage
316039 Mortgage Conventional fixed mortgage
315997 Mortgage Conventional adjustable mortgage (ARM)
316555 Mortgage Other mortgage
315908 Mortgage Conventional fixed mortgage
316051 Mortgage Other mortgage
316062 Mortgage Conventional adjustable mortgage (ARM)
316699 Mortgage Other mortgage
316067 Mortgage Conventional adjustable mortgage (ARM)
316070 Mortgage Conventional adjustable mortgage (ARM)
Page 595 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 94547 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 33063 Referral 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 94806 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 21040 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92879 Referral 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 32808 Referral 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 44720 Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 43302 Referral 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 20772 Referral 02/13/2013 02/14/2013
Other 33442 Postal mail 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 11766 Referral 02/13/2013 02/14/2013
Other 30008 Postal mail 02/13/2013 02/13/2013
Loan servicing, payments, escrow account 92252 Phone 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 21204 Web 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 20874 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 93906 Web 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 48195 Web 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 92336 Web 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 11373 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 48439 Web 02/13/2013 02/13/2013
Loan servicing, payments, escrow account 94566 Web 02/13/2013 02/13/2013
Page 596 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Seterus Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed Yes
SunTrust Bank Closed with explanation Yes
HSBC Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 597 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
316074 Mortgage Conventional fixed mortgage
316080 Mortgage Other mortgage
316083 Mortgage Second mortgage
316088 Mortgage Second mortgage
316091 Mortgage Conventional fixed mortgage
316543 Mortgage Other mortgage
316096 Mortgage Other mortgage
316098 Mortgage Home equity loan or line of credit
316069 Mortgage Other mortgage
316667 Mortgage Other mortgage
316101 Mortgage Conventional fixed mortgage
316102 Mortgage Conventional fixed mortgage
315952 Mortgage Other mortgage
316524 Mortgage Conventional fixed mortgage
317273 Mortgage Other mortgage
317274 Mortgage Other mortgage
316114 Mortgage Other mortgage
316116 Mortgage Other mortgage
315947 Mortgage Other mortgage
316118 Mortgage Other mortgage
315937 Mortgage Other mortgage
Page 598 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 16101 Web 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 90631 Postal mail 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 22602 Fax 02/13/2013 02/15/2013
Loan servicing, payments, escrow account 89503 Phone 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 60120 Web 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 42167 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 98368 Postal mail 02/13/2013 02/14/2013
Application, originator, mortgage broker 34112 Web 02/13/2013 02/14/2013
Other 11234 Postal mail 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 34990 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 98503 Web 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 27893 Web 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 81252 Fax 02/13/2013 02/14/2013
Settlement process and costs 80108 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 19803 Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 19803 Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 30068 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 30311 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 30064 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 93427 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 34759 Referral 02/13/2013 03/06/2013
Page 599 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
HSBC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank Closed with explanation Yes
PNC Bank Closed with explanation Yes
HSBC Closed with explanation Yes Yes
Citibank In progress Yes
OneWest Bank Closed with explanation Yes
BankUnited Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Flagstar Bank In progress Yes
Ocwen Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Bank of America Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Page 600 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317342 Mortgage Home equity loan or line of credit
316180 Mortgage Other mortgage
317230 Mortgage Other mortgage
316185 Mortgage Other mortgage
316529 Mortgage Other mortgage
316650 Mortgage Other mortgage
317811 Mortgage Other mortgage
316120 Mortgage Other mortgage
316669 Mortgage Home equity loan or line of credit
316122 Mortgage Other mortgage
316124 Mortgage Other mortgage
316125 Mortgage Other mortgage
316216 Mortgage Other mortgage
316127 Mortgage Other mortgage
316128 Mortgage Other mortgage
317285 Mortgage Other mortgage
316439 Mortgage Other mortgage
316129 Mortgage Other mortgage
316130 Mortgage Other mortgage
316133 Mortgage Other mortgage
316408 Mortgage Conventional adjustable mortgage (ARM)
Page 601 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 90069 Web 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 92612 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 30062 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 92612 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 27416 Referral 02/13/2013 02/21/2013
Loan modification,collection,foreclosure 11229 Referral 02/13/2013 03/06/2013
Loan modification,collection,foreclosure 90012 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 27537 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 07109 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 90035 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 94530 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 27949 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 94952 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 64093 Referral 02/13/2013 02/13/2013
Loan modification,collection,foreclosure 33173 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 33176 Referral 02/13/2013 03/15/2013
Loan modification,collection,foreclosure 32504 Web 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 56470 Referral 02/13/2013 02/14/2013
Application, originator, mortgage broker 06475 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 08035 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 85365 Web 02/13/2013 02/14/2013
Page 602 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with monetary relief Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Wells Fargo In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
BB&T Financial Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
Vanderbilt Mortgage & Finance In progress Yes
PNC Bank In progress Yes
Wells Fargo Closed with explanation Yes Yes
People's United Bank Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Page 603 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
316134 Mortgage Other mortgage
316135 Mortgage Other mortgage
316136 Mortgage Other mortgage
317247 Mortgage Conventional fixed mortgage
316138 Mortgage Other mortgage
316139 Mortgage Other mortgage
316140 Mortgage Other mortgage
316142 Mortgage Other mortgage
317371 Mortgage Other mortgage
316288 Mortgage Other mortgage
316144 Mortgage Other mortgage
316418 Mortgage Other mortgage
316147 Mortgage Other mortgage
316148 Mortgage Other mortgage
316149 Mortgage Other mortgage
316406 Mortgage Other mortgage
316153 Mortgage Other mortgage
316154 Mortgage Other mortgage
316156 Mortgage Other mortgage
316383 Mortgage Other mortgage
316353 Mortgage Other mortgage
Page 604 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 74055 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 30340 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 18360 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 95054 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92028 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 91042 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 19006 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 93103 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92660 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92057 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 10977 Referral 02/13/2013 02/14/2013
Application, originator, mortgage broker 29681 Referral 02/13/2013 03/13/2013
Loan modification,collection,foreclosure 94928 Referral 02/13/2013 02/14/2013
Application, originator, mortgage broker 30317 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 41017 Referral 02/13/2013 02/22/2013
Loan modification,collection,foreclosure 94605 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 28104 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92532 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 11783 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 28374 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 25801 Referral 02/13/2013 02/14/2013
Page 605 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
United Shore Financial Services, LLC Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bayview Loan Servicing, LLC Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Fifth Third Bank Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Fifth Third Bank In progress Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
EverBank In progress Yes
JPMorgan Chase Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Bank of America Closed with explanation Yes
PHH Mortgage Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
Page 606 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317349 Mortgage Other mortgage
316161 Mortgage Other mortgage
317751 Mortgage Other mortgage
316162 Mortgage Conventional fixed mortgage
316175 Mortgage Conventional fixed mortgage
317317 Mortgage Conventional fixed mortgage
316397 Mortgage Other mortgage
316181 Mortgage Conventional fixed mortgage
316182 Mortgage Conventional fixed mortgage
316493 Mortgage Other mortgage
316478 Mortgage Other mortgage
316188 Mortgage Conventional fixed mortgage
317245 Mortgage Other mortgage
316183 Mortgage Conventional adjustable mortgage (ARM)
316209 Mortgage Conventional adjustable mortgage (ARM)
316227 Mortgage Home equity loan or line of credit
316371 Mortgage Other mortgage
316402 Mortgage Other mortgage
316384 Mortgage FHA mortgage
316426 Mortgage Other mortgage
316240 Mortgage Other mortgage
Page 607 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 11741 Referral 02/13/2013 02/14/2013
Other 44413 Postal mail 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 30078 Postal mail 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 68783 Web 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 80477 Web 02/13/2013 02/15/2013
Loan servicing, payments, escrow account 37705 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 25413 Referral 02/13/2013 02/15/2013
Settlement process and costs 80915 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92260 Phone 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 33311 Referral 02/13/2013 02/22/2013
Loan modification,collection,foreclosure 71033 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 29577 Phone 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 91306 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92260 Phone 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 91042 Web 02/13/2013 02/15/2013
Loan servicing, payments, escrow account 95370 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 46320 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 29861 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 71119 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 64014 Referral 02/13/2013 02/14/2013
Application, originator, mortgage broker 07757 Phone 02/13/2013 02/14/2013
Page 608 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Citibank In progress Yes
Nationstar Mortgage Closed with explanation Yes Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Seterus Closed with explanation Yes Yes
Seterus Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
MetLife Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 609 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
316350 Mortgage Other mortgage
317318 Mortgage Other mortgage
316253 Mortgage Conventional fixed mortgage
316255 Mortgage Conventional fixed mortgage
316256 Mortgage Other mortgage
317369 Mortgage Other mortgage
315890 Mortgage Other mortgage
315942 Mortgage Other mortgage
316266 Mortgage Reverse mortgage
316425 Mortgage Other mortgage
316440 Mortgage Other mortgage
316387 Mortgage Other mortgage
316272 Mortgage Home equity loan or line of credit
316274 Mortgage Other mortgage
316285 Mortgage Conventional fixed mortgage
316388 Mortgage Other mortgage
316301 Mortgage Conventional fixed mortgage
316432 Mortgage Other mortgage
316330 Mortgage Conventional fixed mortgage
317217 Mortgage Other mortgage
317775 Mortgage Conventional fixed mortgage
Page 610 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 98312 Email 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 20735 Postal mail 02/13/2013 03/04/2013
Loan servicing, payments, escrow account 10466 Phone 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 37405 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 28792 Postal mail 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 29621 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 94164 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 04040 Referral 02/13/2013 02/14/2013
Application, originator, mortgage broker 90034 Phone 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 48084 Referral 02/13/2013 03/26/2013
Loan modification,collection,foreclosure 89107 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 32926 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 18966 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 90731 Postal mail 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 20815 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 94804 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 99206 Postal mail 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 30554 Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 74881 Web 02/13/2013 02/15/2013
Loan servicing, payments, escrow account Postal mail 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 36874 Web 02/13/2013 02/15/2013
Page 611 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Navy FCU In progress Yes
Bank of America Closed with monetary relief Yes
JPMorgan Chase Closed Yes
First Tennessee Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
Bank of America Closed Yes
Bank of America In progress Yes
JPMorgan Chase Closed with explanation Yes Yes
Seterus Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Capital One Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Synovus Bank Closed with non-monetary relief Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed Yes
Page 612 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
316356 Mortgage Conventional adjustable mortgage (ARM)
316370 Mortgage Conventional fixed mortgage
317208 Mortgage Other mortgage
316385 Mortgage FHA mortgage
316395 Mortgage Conventional fixed mortgage
316430 Mortgage Conventional fixed mortgage
316431 Mortgage Conventional adjustable mortgage (ARM)
317797 Mortgage Home equity loan or line of credit
315902 Mortgage Other mortgage
317305 Mortgage FHA mortgage
316462 Mortgage Other mortgage
316329 Mortgage Conventional fixed mortgage
316486 Mortgage Other mortgage
316500 Mortgage Other mortgage
316491 Mortgage Other mortgage
317378 Mortgage Other mortgage
316525 Mortgage Other mortgage
316507 Mortgage Other mortgage
316539 Mortgage Other mortgage
316533 Mortgage Other mortgage
316660 Mortgage Other mortgage
Page 613 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 95148 Web 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 79705 Web 02/13/2013 02/15/2013
Settlement process and costs 33404 Postal mail 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 55313 Web 02/13/2013 02/14/2013
Application, originator, mortgage broker 17111 Phone 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 11422 Web 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 07728 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure Fax 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 60423 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 22182 Web 02/13/2013 02/14/2013
Other 06066 Postal mail 02/13/2013 02/14/2013
Credit decision / Underwriting 44011 Web 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 97470 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 77396 Referral 02/13/2013 02/14/2013
Settlement process and costs 22044 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 00725 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 06095 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 28138 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 33009 Referral 02/13/2013 02/14/2013
Other 80123 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 33165 Referral 02/13/2013 02/14/2013
Page 614 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
TD Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
TD Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
Banco Popular de Puerto Rico Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
HSBC Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Page 615 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
316501 Mortgage Conventional adjustable mortgage (ARM)
316736 Mortgage Other mortgage
316644 Mortgage Other mortgage
316735 Mortgage FHA mortgage
316506 Mortgage Conventional adjustable mortgage (ARM)
316513 Mortgage Conventional adjustable mortgage (ARM)
316472 Mortgage Conventional fixed mortgage
316509 Mortgage VA mortgage
316528 Mortgage FHA mortgage
316535 Mortgage Home equity loan or line of credit
316675 Mortgage Other mortgage
317331 Mortgage Other mortgage
317372 Mortgage Other mortgage
316547 Mortgage Other mortgage
316548 Mortgage Other mortgage
316673 Mortgage Other mortgage
316549 Mortgage Other mortgage
316551 Mortgage Other mortgage
316552 Mortgage Other mortgage
316689 Mortgage Other mortgage
316553 Mortgage Other mortgage
Page 616 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 94801 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 38462 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 20602 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 19020 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 74055 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 80129 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 94303 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 42223 Web 02/13/2013 02/14/2013
Settlement process and costs 78665 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 60169 Phone 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 28560 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 33134 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92660 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 21221 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 93654 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 30349 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 98674 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 76227 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 91761 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 38109 Referral 02/13/2013 02/14/2013
Page 617 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Carrington Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation No
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Citibank Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with monetary relief Yes Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank In progress Yes
JPMorgan Chase Closed with explanation Yes
Page 618 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
316762 Mortgage Other mortgage
316554 Mortgage Other mortgage
316559 Mortgage Other mortgage
316560 Mortgage Other mortgage
316561 Mortgage Other mortgage
316562 Mortgage Other mortgage
316563 Mortgage Other mortgage
316564 Mortgage Other mortgage
316567 Mortgage Other mortgage
316568 Mortgage Other mortgage
316570 Mortgage Other mortgage
316571 Mortgage Other mortgage
316575 Mortgage Other mortgage
316577 Mortgage Other mortgage
316578 Mortgage Other mortgage
316580 Mortgage Other mortgage
316581 Mortgage Other mortgage
316582 Mortgage Other mortgage
316583 Mortgage Other mortgage
316586 Mortgage Other mortgage
316587 Mortgage Other mortgage
Page 619 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 92660 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 89118 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 29907 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 21758 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 29720 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 49428 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 60435 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 27609 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 95648 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 95112 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 14201 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 19977 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92563 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 95691 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 60409 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 48044 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 07836 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 92139 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 33486 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 91801 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 91702 Referral 02/13/2013 02/14/2013
Page 620 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
M&T Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed Yes
JPMorgan Chase Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Flagstar Bank In progress Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
TCF National Bank Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
HSBC Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 621 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
317354 Mortgage Other mortgage
317222 Mortgage Other mortgage
315926 Mortgage Other mortgage
316685 Mortgage Other mortgage
317213 Mortgage Other mortgage
316593 Mortgage Other mortgage
316594 Mortgage Other mortgage
316596 Mortgage Other mortgage
316597 Mortgage Conventional fixed mortgage
316598 Mortgage Other mortgage
315351 Mortgage Other mortgage
316621 Mortgage Conventional fixed mortgage
317256 Mortgage Conventional fixed mortgage
316625 Mortgage Conventional fixed mortgage
316628 Mortgage Conventional fixed mortgage
314639 Mortgage Conventional adjustable mortgage (ARM)
316611 Mortgage Conventional fixed mortgage
317310 Mortgage Conventional adjustable mortgage (ARM)
316378 Mortgage Other mortgage
316605 Mortgage Conventional fixed mortgage
316365 Mortgage Home equity loan or line of credit
Page 622 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 11747 Referral 02/13/2013 02/14/2013
Loan servicing, payments, escrow account 11230 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 33173 Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 30326 Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 85339 Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 63074 Referral 02/13/2013 02/15/2013
Loan servicing, payments, escrow account 06095 Referral 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 92545 Phone 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 76522 Phone 02/13/2013 02/14/2013
Other 89118 Postal mail 02/13/2013 02/13/2013
Settlement process and costs 76513 Web 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 02180 Web 02/13/2013 02/15/2013
Loan servicing, payments, escrow account 78108 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 54303 Web 02/13/2013 02/15/2013
Application, originator, mortgage broker 49085 Web 02/13/2013 02/13/2013
Application, originator, mortgage broker 30311 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 91316 Web 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 10174 Referral 02/13/2013 02/14/2013
Loan modification,collection,foreclosure 94928 Web 02/13/2013 02/15/2013
Loan modification,collection,foreclosure 91364 Referral 02/13/2013 02/14/2013
Page 623 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
U.S. Bancorp Closed with non-monetary relief Yes
Wells Fargo Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Third Financial Services Corp Closed with explanation No
Bank of America Closed with explanation Yes
Round Point Mortgage Closed with explanation Yes
Ocwen In progress Yes
Morgan Stanley In progress Yes
Select Portfolio Servicing, Inc Closed with explanation Yes Yes
Ocwen Closed with explanation Yes Yes
U.S. Bancorp Closed with explanation Yes
Citibank In progress Yes
JPMorgan Chase Closed with explanation Yes
Page 624 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
315341 Mortgage FHA mortgage
315344 Mortgage Conventional adjustable mortgage (ARM)
314670 Mortgage FHA mortgage
315515 Mortgage Conventional fixed mortgage
315270 Mortgage Other mortgage
313197 Mortgage Other mortgage
313971 Mortgage Other mortgage
313981 Mortgage Conventional fixed mortgage
315328 Mortgage Conventional fixed mortgage
313983 Mortgage Conventional fixed mortgage
313985 Mortgage Conventional fixed mortgage
313184 Mortgage FHA mortgage
315323 Mortgage Conventional fixed mortgage
313994 Mortgage Other mortgage
313199 Mortgage Other mortgage
314002 Mortgage Conventional adjustable mortgage (ARM)
314003 Mortgage Conventional fixed mortgage
314018 Mortgage Other mortgage
314604 Mortgage Other mortgage
314048 Mortgage Conventional fixed mortgage
314171 Mortgage Other mortgage
Page 625 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 30126 Web 02/13/2013 02/15/2013
Loan servicing, payments, escrow account 23434 Web 02/13/2013 02/13/2013
Loan servicing, payments, escrow account 95242 Web 02/13/2013 02/13/2013
Credit decision / Underwriting 08844 Web 02/13/2013 02/15/2013
Loan servicing, payments, escrow account 33016 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 70004 Postal mail 02/12/2013 02/12/2013
Loan modification,collection,foreclosure 22401 Postal mail 02/12/2013 02/12/2013
Application, originator, mortgage broker 02116 Web 02/12/2013 02/13/2013
Application, originator, mortgage broker 60007 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 41091 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 32839 Web 02/12/2013 02/13/2013
Settlement process and costs 60619 Web 02/12/2013 02/12/2013
Loan servicing, payments, escrow account 30033 Web 02/12/2013 02/14/2013
Loan modification,collection,foreclosure 20152 Fax 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 10956 Fax 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 80017 Web 02/12/2013 02/12/2013
Loan modification,collection,foreclosure 23116 Web 02/12/2013 02/12/2013
Loan modification,collection,foreclosure 20111 Web 02/12/2013 02/12/2013
Loan servicing, payments, escrow account 30088 Postal mail 02/12/2013 02/13/2013
Application, originator, mortgage broker 20164 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 92653 Referral 02/12/2013 02/13/2013
Page 626 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Citibank In progress Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Citibank In progress Yes
Amerisave Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Citibank In progress Yes
Ocwen In progress Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
BMO Harris In progress Yes
Citibank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Provident Funding Closed with monetary relief Yes
Bank of America Closed with explanation Yes
Page 627 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313166 Mortgage Other mortgage
314172 Mortgage Other mortgage
314049 Mortgage Other mortgage
315266 Mortgage Conventional fixed mortgage
314173 Mortgage Other mortgage
314175 Mortgage Other mortgage
314054 Mortgage FHA mortgage
315248 Mortgage Conventional fixed mortgage
314176 Mortgage Other mortgage
314177 Mortgage Other mortgage
314178 Mortgage Other mortgage
315219 Mortgage Other mortgage
314179 Mortgage Other mortgage
314180 Mortgage Other mortgage
314182 Mortgage Other mortgage
314184 Mortgage Other mortgage
314186 Mortgage Other mortgage
314187 Mortgage Other mortgage
314188 Mortgage Other mortgage
315176 Mortgage Conventional fixed mortgage
314189 Mortgage Other mortgage
Page 628 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48382 Fax 02/12/2013 02/12/2013
Loan modification,collection,foreclosure 90019 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 08724 Phone 02/12/2013 02/12/2013
Loan modification,collection,foreclosure 85041 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 91701 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 94551 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 80138 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 60103 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 20743 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 93003 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 93454 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 53402 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 95949 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 92507 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 60542 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 92545 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 92024 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 92057 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 92673 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 15724 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 30132 Referral 02/12/2013 02/13/2013
Page 629 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Regions Closed with explanation Yes
Bank of America Closed Yes
HSBC Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bayview Loan Servicing, LLC Closed with explanation Yes
OneWest Bank Closed with explanation Yes Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 630 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
314083 Mortgage Other mortgage
314093 Mortgage Second mortgage
315170 Mortgage Conventional fixed mortgage
314191 Mortgage Other mortgage
314107 Mortgage Conventional fixed mortgage
314112 Mortgage FHA mortgage
315117 Mortgage Conventional fixed mortgage
314250 Mortgage Other mortgage
314126 Mortgage Conventional fixed mortgage
314103 Mortgage FHA mortgage
314133 Mortgage Other mortgage
314208 Mortgage Conventional fixed mortgage
314137 Mortgage Conventional adjustable mortgage (ARM)
314633 Mortgage FHA mortgage
315053 Mortgage Conventional fixed mortgage
314634 Mortgage Other mortgage
314689 Mortgage Other mortgage
314647 Mortgage Other mortgage
315031 Mortgage Conventional fixed mortgage
314695 Mortgage Home equity loan or line of credit
315847 Mortgage Other mortgage
Page 631 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 37643 Postal mail 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 30039 Phone 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 90292 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 45344 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 20774 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 02339 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 95991 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 50704 Postal mail 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 85023 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 92832 Web 02/12/2013 03/05/2013
Loan servicing, payments, escrow account 60643 Postal mail 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 30741 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 90631 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 19701 Phone 02/12/2013 02/13/2013
Application, originator, mortgage broker 94805 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 90305 Postal mail 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 37880 Postal mail 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 34292 Fax 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 76244 Fax 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 95135 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 30143 Postal mail 02/12/2013 02/13/2013
Page 632 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
PHH Mortgage Closed with non-monetary relief Yes
Pacific Union Financial, LLC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Homeward Residential Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Arvest Bank Closed with explanation Yes
MetLife Bank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
PNC Bank Closed with explanation No
Regions Closed with monetary relief Yes
Page 633 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
314708 Mortgage Other mortgage
314991 Mortgage Other mortgage
314709 Mortgage Other mortgage
314711 Mortgage Conventional fixed mortgage
314716 Mortgage Conventional fixed mortgage
314623 Mortgage Other mortgage
314730 Mortgage Conventional fixed mortgage
314685 Mortgage Other mortgage
314903 Mortgage Other mortgage
314953 Mortgage Other mortgage
314843 Mortgage Other mortgage
314732 Mortgage FHA mortgage
315584 Mortgage Other mortgage
314938 Mortgage Other mortgage
315561 Mortgage Other mortgage
315514 Mortgage Conventional fixed mortgage
314762 Mortgage Reverse mortgage
314925 Mortgage Other mortgage
314770 Mortgage Other mortgage
314683 Mortgage Other mortgage
314783 Mortgage Other mortgage
Page 634 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 22310 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 75119 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 37860 Postal mail 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 29160 Phone 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 90065 Phone 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 71334 Postal mail 02/12/2013 02/13/2013
Settlement process and costs 33712 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 53093 Postal mail 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 34232 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 94519 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 17527 Referral 02/12/2013 02/13/2013
Credit decision / Underwriting 46804 Phone 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 90010 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 60467 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 52761 Postal mail 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 43920 Web 02/12/2013 03/14/2013
Loan modification,collection,foreclosure 48075 Postal mail 02/12/2013 03/12/2013
Loan modification,collection,foreclosure 95605 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 19807 Fax 02/12/2013 02/14/2013
Application, originator, mortgage broker 44077 Web 02/12/2013 03/12/2013
Loan modification,collection,foreclosure 10451 Postal mail 02/12/2013 02/13/2013
Page 635 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Ocwen Closed with explanation Yes
Bank of America Closed with monetary relief Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
Wells Fargo In progress Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Third Federal Savings & Loan Closed with non-monetary relief Yes
Bank of America Closed with non-monetary relief Yes
Citibank In progress Yes
Fifth Third Bank Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
TCF National Bank Closed with explanation Yes
BMO Harris Closed with explanation Yes
Regions Closed Yes Yes
OneWest Bank In progress Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes Yes
The Huntington National Bank In progress Yes
Wells Fargo Closed with explanation Yes Yes
Page 636 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
314784 Mortgage Conventional fixed mortgage
314789 Mortgage FHA mortgage
314667 Mortgage Conventional adjustable mortgage (ARM)
314795 Mortgage Conventional fixed mortgage
314836 Mortgage FHA mortgage
314805 Mortgage Conventional fixed mortgage
314808 Mortgage Other mortgage
314809 Mortgage Other mortgage
314811 Mortgage Other mortgage
314812 Mortgage Other mortgage
314817 Mortgage Other mortgage
314819 Mortgage Other mortgage
314820 Mortgage Other mortgage
314642 Mortgage Other mortgage
314823 Mortgage Other mortgage
315519 Mortgage Other mortgage
314825 Mortgage Other mortgage
314625 Mortgage Other mortgage
314833 Mortgage Other mortgage
314790 Mortgage Other mortgage
314842 Mortgage Other mortgage
Page 637 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 20906 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 85901 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 94954 Web 02/12/2013 02/13/2013
Application, originator, mortgage broker 36116 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 47304 Web 02/12/2013 03/12/2013
Loan servicing, payments, escrow account 32820 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 94026 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 43443 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 34474 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 78130 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 52349 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 95380 Referral 02/12/2013 02/15/2013
Loan modification,collection,foreclosure 08753 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 60473 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 92374 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 44511 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 48382 Fax 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 75033 Postal mail 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 30314 Postal mail 02/12/2013 02/13/2013
Other 11219 Postal mail 02/12/2013 02/13/2013
Page 638 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Seterus Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Sovereign Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
PNC Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Citibank Closed with explanation Yes
Page 639 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
314846 Mortgage Conventional fixed mortgage
314849 Mortgage Conventional adjustable mortgage (ARM)
314860 Mortgage Other mortgage
314864 Mortgage Other mortgage
314867 Mortgage Other mortgage
314873 Mortgage Conventional fixed mortgage
314900 Mortgage Conventional fixed mortgage
314827 Mortgage Conventional fixed mortgage
314645 Mortgage Home equity loan or line of credit
315079 Mortgage Other mortgage
314949 Mortgage Other mortgage
314975 Mortgage Other mortgage
314974 Mortgage Other mortgage
314942 Mortgage Conventional fixed mortgage
314626 Mortgage Other mortgage
314954 Mortgage Conventional adjustable mortgage (ARM)
314989 Mortgage Other mortgage
314996 Mortgage Other mortgage
314980 Mortgage VA mortgage
314967 Mortgage Conventional fixed mortgage
314627 Mortgage Second mortgage
Page 640 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 43103 Phone 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 26501 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 10304 Phone 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 98204 Phone 02/12/2013 02/13/2013
Settlement process and costs 95961 Postal mail 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 43016 Web 02/12/2013 02/21/2013
Loan servicing, payments, escrow account 60649 Web 02/12/2013 02/13/2013
Application, originator, mortgage broker 91776 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 75230 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 95838 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 66537 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 94080 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 11598 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 73013 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 48382 Fax 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 60657 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 98033 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 20769 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 63037 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 08854 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 48382 Fax 02/12/2013 02/13/2013
Page 641 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Academy Mortgage Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation No
PNC Bank Closed with explanation No
Greenlight Financial Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
New York Community Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 642 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
315002 Mortgage Other mortgage
315036 Mortgage Other mortgage
314669 Mortgage Other mortgage
315064 Mortgage Other mortgage
315032 Mortgage Home equity loan or line of credit
315142 Mortgage Other mortgage
315051 Mortgage Other mortgage
315061 Mortgage Conventional fixed mortgage
315881 Mortgage Other mortgage
315074 Mortgage Conventional fixed mortgage
315077 Mortgage Conventional fixed mortgage
315091 Mortgage Conventional fixed mortgage
315094 Mortgage Conventional adjustable mortgage (ARM)
315112 Mortgage Conventional fixed mortgage
315139 Mortgage Conventional fixed mortgage
315141 Mortgage Other mortgage
315147 Mortgage Other mortgage
315197 Mortgage Other mortgage
315174 Mortgage Conventional fixed mortgage
315198 Mortgage Other mortgage
315183 Mortgage Other mortgage
Page 643 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 60447 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 95209 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 48039 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 14216 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 24701 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 33146 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 95949 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 02301 Phone 02/12/2013 02/13/2013
Other 11422 Postal mail 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 98446 Web 02/12/2013 02/13/2013
Application, originator, mortgage broker 63109 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 35242 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 95132 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 23112 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 10562 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 95602 Postal mail 02/12/2013 02/13/2013
Application, originator, mortgage broker 90019 Postal mail 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 30040 Referral 02/12/2013 02/13/2013
Application, originator, mortgage broker 98233 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 40160 Referral 02/12/2013 02/13/2013
Settlement process and costs 01085 Web 02/12/2013 02/14/2013
Page 644 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Arvest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
EverBank Closed with explanation Yes
HSBC Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Page 645 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
315186 Mortgage Conventional fixed mortgage
315189 Mortgage Home equity loan or line of credit
314684 Mortgage FHA mortgage
315211 Mortgage Conventional fixed mortgage
315217 Mortgage FHA mortgage
315468 Mortgage Other mortgage
315585 Mortgage Other mortgage
315224 Mortgage Conventional fixed mortgage
315226 Mortgage Conventional fixed mortgage
315255 Mortgage Conventional fixed mortgage
315260 Mortgage Home equity loan or line of credit
315265 Mortgage Other mortgage
315272 Mortgage Other mortgage
315274 Mortgage Conventional adjustable mortgage (ARM)
315277 Mortgage Other mortgage
315290 Mortgage FHA mortgage
315291 Mortgage Conventional fixed mortgage
315308 Mortgage Conventional adjustable mortgage (ARM)
315314 Mortgage FHA mortgage
314624 Mortgage FHA mortgage
315324 Mortgage Other mortgage
Page 646 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 63033 Phone 02/12/2013 02/15/2013
Loan servicing, payments, escrow account 07727 Phone 02/12/2013 02/15/2013
Application, originator, mortgage broker 55124 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 34691 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 96029 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 11234 Postal mail 02/12/2013 02/15/2013
Loan modification,collection,foreclosure 90010 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 07840 Web 02/12/2013 02/13/2013
Settlement process and costs 93727 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 89084 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 76114 Phone 02/12/2013 02/15/2013
Other 83427 Referral 02/12/2013 02/14/2013
Loan modification,collection,foreclosure 55117 Referral 02/12/2013 02/13/2013
Credit decision / Underwriting 27525 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 92530 Postal mail 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 23188 Web 02/12/2013 02/14/2013
Loan modification,collection,foreclosure 77386 Web 02/12/2013 02/14/2013
Loan modification,collection,foreclosure 78660 Phone 02/12/2013 02/15/2013
Loan modification,collection,foreclosure 48075 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 98122 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 95020 Web 02/12/2013 02/15/2013
Page 647 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Green Tree Servicing, LLC Closed with explanation Yes
PNC Bank Closed with explanation Yes
Wells Fargo In progress Yes
Nationstar Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Capital One Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
BOK Finanical Corp Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Selene Finance Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
HSBC Closed with explanation Yes
Nationstar Mortgage In progress Yes
Bank of America Closed with non-monetary relief Yes
Citibank Closed with explanation Yes
Page 648 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
315325 Mortgage Home equity loan or line of credit
314692 Mortgage Conventional fixed mortgage
314181 Mortgage Other mortgage
315513 Mortgage Other mortgage
315331 Mortgage Conventional fixed mortgage
315267 Mortgage Other mortgage
315844 Mortgage Conventional adjustable mortgage (ARM)
315269 Mortgage Other mortgage
313957 Mortgage Conventional fixed mortgage
313959 Mortgage Conventional fixed mortgage
313967 Mortgage Conventional fixed mortgage
313945 Mortgage FHA mortgage
313956 Mortgage Other mortgage
313949 Mortgage FHA mortgage
313953 Mortgage FHA mortgage
310568 Mortgage Other mortgage
314598 Mortgage Conventional adjustable mortgage (ARM)
312599 Mortgage Conventional fixed mortgage
312606 Mortgage Other mortgage
312608 Mortgage Conventional fixed mortgage
313931 Mortgage Conventional fixed mortgage
Page 649 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 90210 Web 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 07059 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 98155 Referral 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 17013 Web 02/12/2013 02/13/2013
Application, originator, mortgage broker 90068 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 92679 Referral 02/12/2013 02/14/2013
Loan modification,collection,foreclosure 33326 Web 02/12/2013 02/15/2013
Loan modification,collection,foreclosure 60448 Referral 02/12/2013 02/13/2013
Loan servicing, payments, escrow account 94501 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure 06002 Web 02/12/2013 02/12/2013
Application, originator, mortgage broker 20007 Web 02/12/2013 02/12/2013
Loan servicing, payments, escrow account 37184 Web 02/12/2013 02/12/2013
Loan modification,collection,foreclosure 29483 Web 02/12/2013 02/13/2013
Loan modification,collection,foreclosure Web 02/12/2013 02/12/2013
Loan modification,collection,foreclosure 19001 Web 02/12/2013 02/12/2013
Loan servicing, payments, escrow account 33027 Postal mail 02/11/2013 03/06/2013
Loan modification,collection,foreclosure 60602 Web 02/11/2013 03/06/2013
Loan servicing, payments, escrow account 75071 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 70113 Postal mail 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 23455 Web 02/11/2013 02/11/2013
Application, originator, mortgage broker 06519 Web 02/11/2013 02/12/2013
Page 650 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Astoria Federal Closed with explanation Yes Yes
American Equity Mortgage, Inc. Closed with explanation Yes
SunTrust Bank Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Sovereign Bank Closed Yes
PNC Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
TD Bank Closed with non-monetary relief Yes
Page 651 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312610 Mortgage Other mortgage
312713 Mortgage Other mortgage
312759 Mortgage Other mortgage
313915 Mortgage Conventional fixed mortgage
312760 Mortgage Other mortgage
312761 Mortgage Other mortgage
312764 Mortgage Second mortgage
312661 Mortgage Other mortgage
312770 Mortgage Other mortgage
312630 Mortgage Conventional fixed mortgage
312631 Mortgage Conventional fixed mortgage
313874 Mortgage Other mortgage
312775 Mortgage Other mortgage
312637 Mortgage Conventional fixed mortgage
312780 Mortgage Other mortgage
313864 Mortgage Other mortgage
312641 Mortgage Other mortgage
312786 Mortgage Other mortgage
312787 Mortgage Other mortgage
313858 Mortgage Other mortgage
312788 Mortgage Second mortgage
Page 652 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 34513 Postal mail 02/11/2013 02/11/2013
Loan servicing, payments, escrow account 19803 Postal mail 02/11/2013 02/12/2013
Other 60467 Referral 02/11/2013 02/13/2013
Application, originator, mortgage broker 21160 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 95969 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 32034 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 33837 Referral 02/11/2013 02/12/2013
Application, originator, mortgage broker 51103 Postal mail 02/11/2013 02/12/2013
Other 60085 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 23005 Web 02/11/2013 02/12/2013
Settlement process and costs 33993 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 06902 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 80003 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 06040 Phone 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 77568 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 49079 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 91326 Postal mail 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 75214 Referral 02/11/2013 03/11/2013
Loan servicing, payments, escrow account 07852 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 11204 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 06853 Referral 02/11/2013 02/12/2013
Page 653 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Specialized Loan Servicing LLC Closed Yes
Round Point Mortgage In progress Yes
Ocwen Closed with explanation Yes
Green Tree Servicing, LLC In progress Yes
Bank of America Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Regions Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Citibank Closed with monetary relief Yes
Quicken Loans Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Ally Bank In progress Yes
Investors Bank Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
HSBC Closed with explanation Yes
Page 654 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312789 Mortgage Other mortgage
312790 Mortgage Other mortgage
312791 Mortgage Other mortgage
312793 Mortgage Other mortgage
312794 Mortgage Other mortgage
312797 Mortgage Second mortgage
313848 Mortgage Other mortgage
310545 Mortgage Other mortgage
312804 Mortgage Other mortgage
312805 Mortgage Home equity loan or line of credit
313843 Mortgage Other mortgage
312806 Mortgage Other mortgage
312807 Mortgage Other mortgage
312810 Mortgage Other mortgage
313840 Mortgage Other mortgage
312814 Mortgage Other mortgage
312816 Mortgage Other mortgage
312817 Mortgage Other mortgage
312818 Mortgage Other mortgage
312819 Mortgage Other mortgage
312820 Mortgage Other mortgage
Page 655 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 23502 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 29223 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 68601 Referral 02/11/2013 02/12/2013
Application, originator, mortgage broker 98229 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 96002 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 75070 Referral 02/11/2013 02/12/2013
Settlement process and costs 55449 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 07012 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 85042 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 30068 Referral 02/11/2013 02/13/2013
Settlement process and costs 89131 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 08016 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 29058 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 46766 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 33579 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 30214 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 91748 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 20878 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 43551 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 89403 Referral 02/11/2013 02/12/2013
Page 656 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
U.S. Bancorp Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank Closed Yes
Fifth Third Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America In progress Yes
Ocwen Closed with explanation Yes
SunTrust Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
FCI Lender Services Inc. Closed with explanation No
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Page 657 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313227 Mortgage Home equity loan or line of credit
313761 Mortgage Conventional fixed mortgage
313629 Mortgage Other mortgage
313171 Mortgage Other mortgage
313159 Mortgage Other mortgage
314165 Mortgage VA mortgage
313637 Mortgage Second mortgage
313233 Mortgage Conventional adjustable mortgage (ARM)
313235 Mortgage Other mortgage
313790 Mortgage Conventional fixed mortgage
313684 Mortgage Other mortgage
313662 Mortgage Other mortgage
313692 Mortgage Other mortgage
313160 Mortgage Other mortgage
313669 Mortgage Other mortgage
313685 Mortgage Other mortgage
313693 Mortgage Other mortgage
313762 Mortgage Other mortgage
313728 Mortgage Other mortgage
314203 Mortgage Other mortgage
313265 Mortgage Home equity loan or line of credit
Page 658 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Credit decision / Underwriting 04918 Postal mail 02/11/2013 02/12/2013
Application, originator, mortgage broker 92663 Phone 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 23093 Referral 02/11/2013 02/12/2013
Other 75114 Postal mail 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 28398 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 83837 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 92408 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 91354 Postal mail 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 07011 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 64503 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 78691 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 94301 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 52761 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 11694 Referral 02/11/2013 02/13/2013
Other 53218 Postal mail 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 31046 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 45013 Postal mail 02/11/2013 03/04/2013
Loan modification,collection,foreclosure 08043 Postal mail 02/11/2013 02/13/2013
Page 659 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
TD Bank Closed with explanation Yes Yes
Citibank Closed Yes
Wells Fargo Closed with explanation Yes
Carrington Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with monetary relief Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
SunTrust Bank Closed with non-monetary relief Yes
SunTrust Bank Closed with non-monetary relief Yes
PNC Bank Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Ocwen Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
HSBC Closed with explanation Yes
PNC Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 660 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313751 Mortgage Conventional fixed mortgage
313244 Mortgage Conventional fixed mortgage
313273 Mortgage Conventional fixed mortgage
313698 Mortgage Other mortgage
313729 Mortgage Other mortgage
314591 Mortgage Other mortgage
313277 Mortgage Conventional fixed mortgage
313711 Mortgage Home equity loan or line of credit
314145 Mortgage Conventional fixed mortgage
313214 Mortgage Other mortgage
313205 Mortgage Other mortgage
313206 Mortgage Other mortgage
314033 Mortgage Other mortgage
313207 Mortgage Other mortgage
313735 Mortgage Other mortgage
313298 Mortgage Other mortgage
314143 Mortgage Home equity loan or line of credit
313302 Mortgage Conventional fixed mortgage
313311 Mortgage Conventional fixed mortgage
313970 Mortgage Other mortgage
313991 Mortgage Other mortgage
Page 661 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 45879 Phone 02/11/2013 02/12/2013
Application, originator, mortgage broker 23430 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 54437 Phone 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 11710 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 60504 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 29456 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 68516 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 21771 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 07111 Web 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 11510 Referral 02/11/2013 02/14/2013
Loan servicing, payments, escrow account Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 89131 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure Referral 02/11/2013 02/12/2013
Other 30024 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 92399 Postal mail 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 91203 Fax 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 19038 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 01082 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 32835 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 33579 Referral 02/11/2013 02/12/2013
Page 662 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Fifth Third Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
BMO Harris Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Arvest Bank Closed with explanation Yes
Fifth Third Bank Closed with monetary relief Yes
HSBC Closed with explanation Yes
M&T Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation No
Page 663 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313317 Mortgage Other mortgage
313293 Mortgage Other mortgage
313324 Mortgage Other mortgage
313334 Mortgage VA mortgage
313194 Mortgage Other mortgage
313318 Mortgage Other mortgage
313348 Mortgage Conventional fixed mortgage
313576 Mortgage Other mortgage
313354 Mortgage Conventional fixed mortgage
313363 Mortgage Conventional adjustable mortgage (ARM)
313306 Mortgage Conventional adjustable mortgage (ARM)
313561 Mortgage Conventional fixed mortgage
313369 Mortgage Conventional fixed mortgage
313373 Mortgage Other mortgage
313374 Mortgage Other mortgage
313545 Mortgage Conventional fixed mortgage
313375 Mortgage Other mortgage
314286 Mortgage Other mortgage
314618 Mortgage Other mortgage
313157 Mortgage Other mortgage
Page 664 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Other 33162 Postal mail 02/11/2013 03/06/2013
Loan servicing, payments, escrow account 21401 Web 02/11/2013 02/12/2013
Other Postal mail 02/11/2013 02/13/2013
Credit decision / Underwriting 27360 Web 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 30035 Referral 02/11/2013 02/11/2013
Loan servicing, payments, escrow account 70126 Fax 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 34668 Web 02/11/2013 02/11/2013
Loan servicing, payments, escrow account 22039 Postal mail 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 34669 Phone 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 94954 Web 02/11/2013 02/25/2013
Settlement process and costs 92663 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 20721 Phone 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 32164 Web 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 60502 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 98270 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 33067 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 08753 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 08053 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 92121 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 93010 Referral 02/11/2013 02/12/2013
Page 665 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Rushmore Loan Management Services
LLC
Closed with explanation Yes
M&T Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Citibank In progress Yes
JPMorgan Chase Closed with explanation Yes
Capital One Closed with explanation Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Specialized Loan Servicing LLC Closed Yes
Green Tree Servicing, LLC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Page 666 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313376 Mortgage Other mortgage
313377 Mortgage Other mortgage
313989 Mortgage Other mortgage
314036 Mortgage Other mortgage
313379 Mortgage Other mortgage
313380 Mortgage Other mortgage
313383 Mortgage Other mortgage
313429 Mortgage Conventional adjustable mortgage (ARM)
313385 Mortgage Other mortgage
313387 Mortgage Other mortgage
313389 Mortgage Other mortgage
313391 Mortgage Home equity loan or line of credit
313392 Mortgage Other mortgage
314031 Mortgage Other mortgage
313393 Mortgage Other mortgage
314159 Mortgage Other mortgage
313401 Mortgage Other mortgage
313404 Mortgage Other mortgage
313405 Mortgage Other mortgage
313406 Mortgage Conventional adjustable mortgage (ARM)
313161 Mortgage Other mortgage
314600 Mortgage Other mortgage
Page 667 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 33139 Referral 02/11/2013 02/20/2013
Loan modification,collection,foreclosure 34996 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 68508 Referral 02/11/2013 02/12/2013
Application, originator, mortgage broker 33055 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 98625 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 92860 Referral 02/11/2013 02/12/2013
Other 21239 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 24256 Phone 02/11/2013 02/13/2013
Settlement process and costs 60156 Referral 02/11/2013 02/12/2013
Other 92694 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 44121 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 10950 Referral 02/11/2013 02/12/2013
Other 94568 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 31419 Referral 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 90048 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 33020 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 94030 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 30134 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 29581 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 94002 Phone 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 20171 Fax 02/11/2013 02/12/2013
Page 668 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
PNC Bank Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
OneWest Bank In progress Yes
Homeward Residential Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
Arvest Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Citibank Closed with explanation Yes
Page 669 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313424 Mortgage Home equity loan or line of credit
313430 Mortgage Conventional adjustable mortgage (ARM)
313447 Mortgage Other mortgage
313995 Mortgage Other mortgage
313467 Mortgage Conventional fixed mortgage
313162 Mortgage Other mortgage
313495 Mortgage Conventional fixed mortgage
313163 Mortgage Other mortgage
313505 Mortgage Conventional fixed mortgage
314205 Mortgage Other mortgage
313531 Mortgage Other mortgage
314251 Mortgage Conventional fixed mortgage
314285 Mortgage Other mortgage
313558 Mortgage Reverse mortgage
313562 Mortgage Conventional adjustable mortgage (ARM)
313564 Mortgage Home equity loan or line of credit
313575 Mortgage Home equity loan or line of credit
314257 Mortgage Conventional adjustable mortgage (ARM)
314078 Mortgage Other mortgage
313595 Mortgage Conventional fixed mortgage
314291 Mortgage Conventional fixed mortgage
Page 670 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Application, originator, mortgage broker 02720 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 24256 Phone 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 85028 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 68063 Referral 02/11/2013 02/13/2013
Settlement process and costs 77005 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 89106 Web 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 92067 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 89156 Postal mail 02/11/2013 02/12/2013
Application, originator, mortgage broker 92054 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 83687 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 93728 Fax 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 02124 Fax 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 33981 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 38114 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 32217 Fax 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 90640 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 76039 Referral 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 33023 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 19335 Web 02/11/2013 02/12/2013
Page 671 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
PNC Bank Closed with explanation Yes Yes
Flagstar Bank Closed with explanation Yes
Citibank Closed with explanation Yes
First National Bank of Omaha In progress Yes
Provident Funding Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
PNC Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Ocwen Closed with monetary relief Yes Yes
Capital One Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Homeward Residential Closed with explanation Yes
Ocwen Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Quicken Loans Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Page 672 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313583 Mortgage Other mortgage
313605 Mortgage Conventional fixed mortgage
313619 Mortgage Other mortgage
314232 Mortgage Conventional fixed mortgage
313627 Mortgage Other mortgage
313642 Mortgage Conventional fixed mortgage
314267 Mortgage Other mortgage
313670 Mortgage Conventional fixed mortgage
314197 Mortgage Home equity loan or line of credit
314053 Mortgage Other mortgage
313687 Mortgage FHA mortgage
313689 Mortgage Conventional fixed mortgage
314096 Mortgage VA mortgage
313663 Mortgage Other mortgage
313722 Mortgage Other mortgage
313724 Mortgage Other mortgage
313740 Mortgage FHA mortgage
313744 Mortgage Other mortgage
313747 Mortgage Conventional fixed mortgage
313667 Mortgage Conventional fixed mortgage
313164 Mortgage Other mortgage
Page 673 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Other 87105 Postal mail 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 33417 Phone 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 89101 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 92128 Web 02/11/2013 02/13/2013
Other 01077 Postal mail 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 11776 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 02148 Fax 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 60120 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 93306 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 28675 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 28227 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 38930 Web 02/11/2013 02/12/2013
Settlement process and costs 48062 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 48221 Fax 02/11/2013 02/12/2013
Application, originator, mortgage broker 02130 Web 02/11/2013 02/12/2013
Other Postal mail 02/11/2013 02/12/2013
Application, originator, mortgage broker 78704 Web 02/11/2013 02/12/2013
Other 96707 Postal mail 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 63303 Phone 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 08820 Phone 02/11/2013 02/12/2013
Loan modification,collection,foreclosure Fax 02/11/2013 02/12/2013
Page 674 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
JPMorgan Chase Closed Yes
PNC Bank Closed with explanation Yes
OneWest Bank Closed with explanation Yes
OneWest Bank Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
M&T Bank Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Carrington Mortgage Closed with explanation Yes
JPMorgan Chase In progress Yes
HSBC Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
RBS Citizens Closed with monetary relief Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Ocwen Closed with explanation Yes
Provident Funding Closed with explanation Yes Yes
Capital One Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Page 675 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313165 Mortgage Other mortgage
313781 Mortgage Other mortgage
314130 Mortgage Other mortgage
314134 Mortgage Other mortgage
314084 Mortgage Other mortgage
314160 Mortgage Other mortgage
314161 Mortgage Other mortgage
314162 Mortgage Other mortgage
314163 Mortgage Other mortgage
313792 Mortgage Conventional fixed mortgage
314109 Mortgage Other mortgage
314166 Mortgage Other mortgage
314169 Mortgage Reverse mortgage
314170 Mortgage Other mortgage
313806 Mortgage VA mortgage
313814 Mortgage Conventional fixed mortgage
313822 Mortgage Other mortgage
313823 Mortgage FHA mortgage
313827 Mortgage Other mortgage
313829 Mortgage Conventional adjustable mortgage (ARM)
313700 Mortgage Conventional fixed mortgage
Page 676 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48382 Fax 02/11/2013 02/13/2013
Other 77583 Postal mail 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 04974 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 17404 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 78251 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 93402 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 32806 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 30328 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 08055 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 19311 Phone 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 31328 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 22974 Referral 02/11/2013 03/18/2013
Loan modification,collection,foreclosure 85747 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 29582 Referral 02/11/2013 03/08/2013
Loan servicing, payments, escrow account 50021 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 89029 Phone 02/11/2013 02/12/2013
Loan modification,collection,foreclosure Fax 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 64119 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 14226 Fax 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 92395 Phone 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 33145 Web 02/11/2013 02/12/2013
Page 677 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
HSBC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes
Selene Finance Closed with explanation No
JPMorgan Chase Closed with explanation Yes
Flagstar Bank In progress Yes
SunTrust Bank Closed with explanation Yes
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Page 678 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313841 Mortgage Other mortgage
313842 Mortgage Other mortgage
314255 Mortgage Other mortgage
313844 Mortgage Other mortgage
313846 Mortgage Other mortgage
313847 Mortgage Other mortgage
313851 Mortgage Other mortgage
313854 Mortgage Other mortgage
313855 Mortgage Other mortgage
313856 Mortgage Other mortgage
313857 Mortgage Other mortgage
314233 Mortgage Other mortgage
313861 Mortgage Other mortgage
313862 Mortgage Other mortgage
313863 Mortgage Other mortgage
313866 Mortgage Other mortgage
314200 Mortgage Other mortgage
313869 Mortgage Other mortgage
313875 Mortgage Other mortgage
313877 Mortgage Other mortgage
313878 Mortgage Other mortgage
Page 679 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 07621 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 08629 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 95006 Referral 02/11/2013 03/06/2013
Loan modification,collection,foreclosure 33928 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 48382 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 98685 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 33967 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 94549 Referral 02/11/2013 02/13/2013
Application, originator, mortgage broker 60517 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 91605 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 97759 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 21128 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 10522 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 84107 Referral 02/11/2013 02/21/2013
Loan modification,collection,foreclosure 48708 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 80134 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 94553 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 90220 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 92691 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 91324 Referral 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 10302 Referral 02/11/2013 02/13/2013
Page 680 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Homeward Residential Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
U.S. Bancorp Closed with non-monetary relief Yes
PNC Bank In progress Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes Yes
OneWest Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 681 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
313880 Mortgage Other mortgage
313899 Mortgage Other mortgage
313156 Mortgage Conventional fixed mortgage
313913 Mortgage Other mortgage
313920 Mortgage FHA mortgage
314609 Mortgage Other mortgage
313929 Mortgage Conventional adjustable mortgage (ARM)
313935 Mortgage VA mortgage
313940 Mortgage FHA mortgage
313933 Mortgage Conventional fixed mortgage
312734 Mortgage Other mortgage
313850 Mortgage Other mortgage
312615 Mortgage Other mortgage
313582 Mortgage Other mortgage
312843 Mortgage Other mortgage
312586 Mortgage VA mortgage
312588 Mortgage Conventional adjustable mortgage (ARM)
312737 Mortgage Other mortgage
312585 Mortgage Other mortgage
312535 Mortgage Conventional fixed mortgage
310533 Mortgage Other mortgage
Page 682 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 11741 Referral 02/11/2013 02/13/2013
Application, originator, mortgage broker 75261 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 95831 Web 02/11/2013 02/12/2013
Application, originator, mortgage broker 22066 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 97206 Web 02/11/2013 02/13/2013
Loan modification,collection,foreclosure 95003 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 89131 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 75756 Web 02/11/2013 02/12/2013
Loan modification,collection,foreclosure 91103 Web 02/11/2013 02/12/2013
Application, originator, mortgage broker 11784 Web 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 90805 Postal mail 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 63021 Referral 02/11/2013 02/13/2013
Loan servicing, payments, escrow account 34428 Postal mail 02/11/2013 02/12/2013
Other 87105 Postal mail 02/11/2013 02/11/2013
Loan servicing, payments, escrow account 32771 Postal mail 02/11/2013 02/12/2013
Loan servicing, payments, escrow account 84118 Web 02/11/2013 02/11/2013
Loan servicing, payments, escrow account 29673 Web 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 98516 Web 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 92656 Web 02/11/2013 02/11/2013
Loan modification,collection,foreclosure 48167 Web 02/10/2013 02/11/2013
Settlement process and costs 89136 Web 02/10/2013 02/11/2013
Page 683 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
HSBC In progress Yes
Amerisave Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Citibank Closed with monetary relief Yes
Wells Fargo Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Ocwen Closed with explanation Yes
Loan Care Closed with explanation Yes Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
Citibank In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
SunTrust Bank Closed with explanation Yes
Pulte Mortgage Closed with explanation Yes
360 Mortgage Untimely response No
HSBC Closed with explanation Yes
BB&T Financial In progress Yes
Wells Fargo Closed with explanation Yes Yes
Bayview Loan Servicing, LLC In progress Yes
Wells Fargo Closed with explanation Yes
Page 684 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312518 Mortgage Conventional fixed mortgage
312520 Mortgage Conventional adjustable mortgage (ARM)
312522 Mortgage Conventional fixed mortgage
312524 Mortgage FHA mortgage
312529 Mortgage Conventional fixed mortgage
311011 Mortgage FHA mortgage
312488 Mortgage Conventional adjustable mortgage (ARM)
312512 Mortgage Conventional fixed mortgage
312536 Mortgage Conventional fixed mortgage
312545 Mortgage Other mortgage
312517 Mortgage Conventional fixed mortgage
312568 Mortgage FHA mortgage
311871 Mortgage Conventional fixed mortgage
312491 Mortgage Conventional fixed mortgage
312501 Mortgage Conventional fixed mortgage
310571 Mortgage Conventional adjustable mortgage (ARM)
312492 Mortgage Conventional fixed mortgage
312498 Mortgage Conventional fixed mortgage
312495 Mortgage Conventional fixed mortgage
312511 Mortgage FHA mortgage
312752 Mortgage Conventional adjustable mortgage (ARM)
Page 685 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48439 Web 02/10/2013 02/11/2013
Loan modification,collection,foreclosure 33062 Web 02/10/2013 02/11/2013
Application, originator, mortgage broker 94027 Web 02/10/2013 02/11/2013
Loan servicing, payments, escrow account 77062 Web 02/10/2013 02/11/2013
Loan servicing, payments, escrow account 32756 Web 02/10/2013 02/11/2013
Credit decision / Underwriting 30269 Web 02/10/2013 02/12/2013
Settlement process and costs 91791 Web 02/10/2013 02/11/2013
Loan modification,collection,foreclosure 31707 Web 02/10/2013 02/11/2013
Loan servicing, payments, escrow account 91977 Web 02/10/2013 02/11/2013
Loan modification,collection,foreclosure 92243 Web 02/10/2013 02/11/2013
Application, originator, mortgage broker 89044 Web 02/10/2013 02/12/2013
Application, originator, mortgage broker 17601 Web 02/10/2013 02/11/2013
Loan servicing, payments, escrow account 92301 Web 02/10/2013 02/11/2013
Loan modification,collection,foreclosure 75901 Web 02/10/2013 02/11/2013
Loan servicing, payments, escrow account 77005 Web 02/10/2013 02/11/2013
Loan modification,collection,foreclosure 60657 Web 02/10/2013 02/11/2013
Application, originator, mortgage broker 98576 Web 02/10/2013 02/11/2013
Loan modification,collection,foreclosure 95640 Web 02/10/2013 02/11/2013
Loan modification,collection,foreclosure 34116 Web 02/10/2013 02/11/2013
Application, originator, mortgage broker 44646 Web 02/10/2013 02/11/2013
Loan modification,collection,foreclosure 19002 Web 02/10/2013 02/11/2013
Page 686 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with non-monetary relief Yes
Nationstar Mortgage Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
BB&T Financial Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
W.J. Bradley Mortgage Closed with explanation No
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
MetLife Bank Closed with explanation Yes Yes
PNC Bank Closed with monetary relief No
Ocwen Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Seterus Closed with explanation Yes
Quicken Loans Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 687 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312731 Mortgage FHA mortgage
311845 Mortgage Other mortgage
312401 Mortgage Other mortgage
312861 Mortgage Other mortgage
312412 Mortgage Home equity loan or line of credit
312414 Mortgage FHA mortgage
312426 Mortgage Conventional fixed mortgage
312427 Mortgage Conventional fixed mortgage
312428 Mortgage FHA mortgage
313083 Mortgage Second mortgage
312720 Mortgage Other mortgage
312441 Mortgage Other mortgage
312443 Mortgage Conventional fixed mortgage
312450 Mortgage Conventional adjustable mortgage (ARM)
312690 Mortgage Conventional fixed mortgage
312469 Mortgage Conventional fixed mortgage
312476 Mortgage Conventional fixed mortgage
312404 Mortgage Other mortgage
312478 Mortgage FHA mortgage
312479 Mortgage Conventional fixed mortgage
312431 Mortgage Conventional fixed mortgage
Page 688 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 60429 Web 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 30030 Postal mail 02/09/2013 02/21/2013
Loan modification,collection,foreclosure 68801 Postal mail 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 33065 Web 02/09/2013 02/12/2013
Settlement process and costs 92127 Web 02/09/2013 03/11/2013
Application, originator, mortgage broker 92881 Web 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 60202 Web 02/09/2013 02/11/2013
Loan servicing, payments, escrow account 28304 Web 02/09/2013 02/11/2013
Loan servicing, payments, escrow account 34952 Web 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 92114 Postal mail 02/09/2013 02/11/2013
Other 95032 Postal mail 02/09/2013 03/08/2013
Loan modification,collection,foreclosure 97202 Web 02/09/2013 02/14/2013
Loan modification,collection,foreclosure 19116 Web 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 34655 Web 02/09/2013 02/11/2013
Loan servicing, payments, escrow account 44903 Web 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 20723 Web 02/09/2013 02/11/2013
Loan servicing, payments, escrow account 92154 Web 02/09/2013 02/11/2013
Loan servicing, payments, escrow account 33873 Postal mail 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 92508 Web 02/09/2013 02/11/2013
Credit decision / Underwriting 94583 Web 02/09/2013 02/11/2013
Loan servicing, payments, escrow account 68104 Web 02/09/2013 02/11/2013
Page 689 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
U.S. Bancorp Closed with explanation Yes
Wells Fargo Closed with non-monetary relief Yes
Arbor Residential Mortgage LLC In progress Yes
Bank of America Closed with explanation Yes Yes
PHH Mortgage Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
EverBank In progress Yes
Bank of America Closed with non-monetary relief Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo In progress Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Select Portfolio Servicing, Inc Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes Yes
Ocwen Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Page 690 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312486 Mortgage FHA mortgage
312477 Mortgage Conventional fixed mortgage
311843 Mortgage Other mortgage
312858 Mortgage Other mortgage
312393 Mortgage Conventional fixed mortgage
311846 Mortgage Other mortgage
311844 Mortgage Other mortgage
312389 Mortgage Conventional fixed mortgage
311125 Mortgage Conventional adjustable mortgage (ARM)
309260 Mortgage Home equity loan or line of credit
312387 Mortgage Conventional adjustable mortgage (ARM)
310247 Mortgage Other mortgage
309261 Mortgage Other mortgage
309262 Mortgage Other mortgage
312839 Mortgage Conventional fixed mortgage
309264 Mortgage Other mortgage
309265 Mortgage Other mortgage
309267 Mortgage Other mortgage
312361 Mortgage Other mortgage
309268 Mortgage Other mortgage
309269 Mortgage Other mortgage
Page 691 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 75062 Web 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 89403 Web 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 30030 Postal mail 02/09/2013 02/20/2013
Loan servicing, payments, escrow account 34492 Postal mail 02/09/2013 02/12/2013
Loan servicing, payments, escrow account 33414 Postal mail 02/09/2013 02/11/2013
Loan modification,collection,foreclosure 30030 Postal mail 02/09/2013 02/21/2013
Loan modification,collection,foreclosure 30030 Postal mail 02/09/2013 02/28/2013
Loan modification,collection,foreclosure 06484 Web 02/09/2013 02/11/2013
Loan servicing, payments, escrow account 30005 Web 02/09/2013 02/11/2013
Loan servicing, payments, escrow account 32746 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 92883 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 92660 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 90802 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 75052 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 33931 Web 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 76034 Referral 02/08/2013 02/13/2013
Loan servicing, payments, escrow account 19736 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 91364 Referral 02/08/2013 02/13/2013
Loan servicing, payments, escrow account 90005 Referral 02/08/2013 02/13/2013
Loan servicing, payments, escrow account 34606 Referral 02/08/2013 02/13/2013
Loan servicing, payments, escrow account 10538 Referral 02/08/2013 02/13/2013
Page 692 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes Yes
Homeward Residential Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
U.S. Bancorp Closed with explanation Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Ocwen Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Capital One Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
HSBC Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with non-monetary relief Yes
Citibank Closed with explanation Yes
OneWest Bank Closed with explanation Yes
American Internet Mortgage, Inc Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
BOK Finanical Corp Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
TD Bank Closed with explanation Yes
Page 693 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
309271 Mortgage Other mortgage
310011 Mortgage Other mortgage
309272 Mortgage Other mortgage
309273 Mortgage Other mortgage
309274 Mortgage Other mortgage
312349 Mortgage Other mortgage
310438 Mortgage Other mortgage
310066 Mortgage Other mortgage
309276 Mortgage Other mortgage
312345 Mortgage Other mortgage
309277 Mortgage Other mortgage
309278 Mortgage Other mortgage
310072 Mortgage Other mortgage
312338 Mortgage Other mortgage
309282 Mortgage Home equity loan or line of credit
310076 Mortgage Other mortgage
309284 Mortgage Other mortgage
310079 Mortgage Other mortgage
309285 Mortgage Other mortgage
309286 Mortgage Other mortgage
310080 Mortgage Other mortgage
Page 694 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account 56303 Referral 02/08/2013 02/13/2013
Loan servicing, payments, escrow account 55343 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 94521 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 93446 Referral 02/08/2013 02/13/2013
Loan servicing, payments, escrow account 34492 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 30135 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 20020 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 28052 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 95126 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 32818 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 34465 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 19803 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 48473 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 90007 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 96701 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 48439 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 19803 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 01830 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 30044 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 19803 Referral 02/08/2013 02/12/2013
Page 695 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Provident Funding Closed with explanation Yes
Bank of America Closed with explanation Yes
OneWest Bank Closed with explanation Yes
Arvest Bank Closed with explanation Yes
Ocwen Closed with explanation Yes
Bank of America Closed with monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Page 696 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312326 Mortgage Other mortgage
309289 Mortgage Other mortgage
310248 Mortgage Other mortgage
310082 Mortgage Other mortgage
312319 Mortgage Other mortgage
309291 Mortgage Other mortgage
309292 Mortgage Other mortgage
309301 Mortgage FHA mortgage
312309 Mortgage Conventional fixed mortgage
306739 Mortgage Second mortgage
309582 Mortgage Conventional adjustable mortgage (ARM)
310516 Mortgage Other mortgage
309796 Mortgage FHA mortgage
309801 Mortgage Conventional adjustable mortgage (ARM)
309808 Mortgage FHA mortgage
309938 Mortgage Home equity loan or line of credit
312696 Mortgage Other mortgage
310471 Mortgage FHA mortgage
310607 Mortgage FHA mortgage
312416 Mortgage Other mortgage
312277 Mortgage Conventional fixed mortgage
Page 697 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 89101 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 94566 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 33172 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 19803 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 43343 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 83854 Referral 02/08/2013 02/12/2013
Other 92210 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 44039 Web 02/08/2013 02/08/2013
Loan servicing, payments, escrow account 67016 Phone 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 44406 Phone 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 32720 Web 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 11422 Postal mail 02/08/2013 02/19/2013
Application, originator, mortgage broker 30291 Web 02/08/2013 02/08/2013
Settlement process and costs 35222 Web 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 00969 Web 02/08/2013 02/08/2013
Settlement process and costs 36351 Web 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 85396 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 24026 Web 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 30067 Web 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 60074 Referral 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 77632 Phone 02/08/2013 02/11/2013
Page 698 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Wells Fargo Closed with explanation Yes
Capital One Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
PNC Bank Closed with explanation Yes
Seterus Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with monetary relief Yes
Ocwen Closed with explanation Yes
Bank of America Closed with explanation Yes
HSBC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with monetary relief Yes
Page 699 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312430 Mortgage Other mortgage
310713 Mortgage Conventional fixed mortgage
310544 Mortgage Other mortgage
310745 Mortgage Other mortgage
310788 Mortgage Conventional fixed mortgage
312729 Mortgage Other mortgage
312425 Mortgage Other mortgage
310575 Mortgage Conventional fixed mortgage
312415 Mortgage Other mortgage
310862 Mortgage VA mortgage
310864 Mortgage Conventional adjustable mortgage (ARM)
312011 Mortgage Conventional fixed mortgage
310900 Mortgage Conventional fixed mortgage
310918 Mortgage Conventional adjustable mortgage (ARM)
311090 Mortgage Conventional fixed mortgage
313091 Mortgage Conventional fixed mortgage
313084 Mortgage Conventional fixed mortgage
312418 Mortgage Other mortgage
312421 Mortgage Other mortgage
311836 Mortgage Second mortgage
312422 Mortgage Other mortgage
Page 700 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 98023 Referral 02/08/2013 02/11/2013
Application, originator, mortgage broker 43228 Phone 02/08/2013 02/08/2013
Other 34711 Postal mail 02/08/2013 02/08/2013
Other Postal mail 02/08/2013 03/06/2013
Loan modification,collection,foreclosure 32953 Phone 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 30157 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 23002 Referral 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 21227 Web 02/08/2013 02/08/2013
Loan servicing, payments, escrow account 44641 Referral 02/08/2013 02/25/2013
Application, originator, mortgage broker 40108 Web 02/08/2013 02/08/2013
Loan servicing, payments, escrow account 95118 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 06457 Web 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 34461 Web 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 92234 Phone 02/08/2013 02/08/2013
Loan servicing, payments, escrow account 54208 Web 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 84101 Phone 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 44146 Phone 02/08/2013 02/08/2013
Loan servicing, payments, escrow account 02368 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 75227 Referral 02/08/2013 02/11/2013
Credit decision / Underwriting 92270 Postal mail 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 20147 Referral 02/08/2013 02/11/2013
Page 701 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Wells Fargo Closed with explanation Yes
The Huntington National Bank Closed with monetary relief Yes
Nationstar Mortgage Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
KeyBank NA Closed with explanation Yes
PNC Bank Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Bank of America Closed with explanation Yes Yes
Wells Fargo Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Citibank Closed with explanation Yes
Sovereign Bank Closed Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Page 702 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312432 Mortgage Other mortgage
312444 Mortgage Other mortgage
311158 Mortgage Other mortgage
311186 Mortgage Other mortgage
310562 Mortgage Other mortgage
311167 Mortgage Conventional fixed mortgage
311497 Mortgage Other mortgage
312677 Mortgage Other mortgage
312844 Mortgage Other mortgage
312452 Mortgage Other mortgage
311546 Mortgage FHA mortgage
312447 Mortgage FHA mortgage
312446 Mortgage Other mortgage
311182 Mortgage VA mortgage
311505 Mortgage FHA mortgage
312437 Mortgage Other mortgage
312435 Mortgage Other mortgage
312598 Mortgage Other mortgage
313131 Mortgage Other mortgage
312433 Mortgage Other mortgage
312828 Mortgage Other mortgage
Page 703 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 91724 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 20109 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 89119 Postal mail 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 21042 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 75244 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 30438 Phone 02/08/2013 02/12/2013
Loan modification,collection,foreclosure Postal mail 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 94104 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 93454 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 33155 Referral 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 32305 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 77493 Referral 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 33327 Referral 02/08/2013 02/11/2013
Settlement process and costs 43219 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 30017 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 33028 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 78258 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 76022 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 22655 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 34609 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 85750 Referral 02/08/2013 02/13/2013
Page 704 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
HSBC Closed with explanation Yes Yes
Bank of America Closed with non-monetary relief Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Bank of America Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Citibank In progress Yes
Wells Fargo Closed with explanation Yes
Homeward Residential Closed with explanation Yes
Ocwen Closed with explanation Yes
Page 705 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
311211 Mortgage FHA mortgage
311357 Mortgage Other mortgage
311226 Mortgage Conventional fixed mortgage
311294 Mortgage Other mortgage
311297 Mortgage Other mortgage
311352 Mortgage Other mortgage
311299 Mortgage Other mortgage
311300 Mortgage Other mortgage
311301 Mortgage Other mortgage
311344 Mortgage Other mortgage
312892 Mortgage Other mortgage
311309 Mortgage Other mortgage
312741 Mortgage Other mortgage
311313 Mortgage Other mortgage
312449 Mortgage Other mortgage
311318 Mortgage Conventional fixed mortgage
311319 Mortgage FHA mortgage
311320 Mortgage Other mortgage
311321 Mortgage Other mortgage
311322 Mortgage Home equity loan or line of credit
311324 Mortgage Other mortgage
Page 706 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 48067 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 44102 Referral 02/08/2013 02/13/2013
Loan servicing, payments, escrow account 21207 Phone 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 03263 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 11234 Referral 02/08/2013 02/12/2013
Other 92867 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 66536 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 89433 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 92056 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 91790 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 80002 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 28031 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 01832 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 10924 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 70791 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 40258 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 27616 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 27610 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 28025 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 07083 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 40475 Referral 02/08/2013 02/12/2013
Page 707 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Flagstar Bank In progress Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
E*Trade Bank Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes Yes
BankUnited Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes
PNC Bank Closed with explanation Yes
Bank of America Closed with non-monetary relief Yes
Page 708 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312871 Mortgage Other mortgage
311326 Mortgage Other mortgage
311330 Mortgage Other mortgage
311333 Mortgage Other mortgage
311338 Mortgage Other mortgage
311339 Mortgage Reverse mortgage
311341 Mortgage Other mortgage
312886 Mortgage Other mortgage
311346 Mortgage Other mortgage
311350 Mortgage Other mortgage
310546 Mortgage Other mortgage
311353 Mortgage Other mortgage
311355 Mortgage Other mortgage
311356 Mortgage Other mortgage
311358 Mortgage Other mortgage
311360 Mortgage Other mortgage
311370 Mortgage Reverse mortgage
311378 Mortgage Conventional adjustable mortgage (ARM)
311387 Mortgage FHA mortgage
311393 Mortgage Conventional fixed mortgage
312881 Mortgage Conventional fixed mortgage
Page 709 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 55304 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 92562 Referral 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 10550 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 48093 Referral 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 83646 Referral 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 33917 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 20882 Referral 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 33172 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 33435 Referral 02/08/2013 02/11/2013
Settlement process and costs 48312 Referral 02/08/2013 02/13/2013
Loan servicing, payments, escrow account 32720 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 75104 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 44030 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 18360 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 30340 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 32258 Referral 02/08/2013 02/13/2013
Loan servicing, payments, escrow account 92340 Phone 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 20852 Web 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 85741 Web 02/08/2013 02/08/2013
Application, originator, mortgage broker 20736 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 92881 Web 02/08/2013 02/11/2013
Page 710 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Homeward Residential Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Citibank Closed with explanation Yes
Bank of America Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes Yes
JPMorgan Chase Closed with explanation Yes
Green Tree Servicing, LLC Closed with explanation Yes
Bank of America Closed with explanation Yes
Fay Servicing, LLC In progress Yes
Reverse Mortgage Solutions Closed Yes
Ocwen Closed with explanation Yes
Bank of America In progress Yes
Bank of America Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Page 711 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
311514 Mortgage Other mortgage
312840 Mortgage Conventional adjustable mortgage (ARM)
311523 Mortgage Conventional fixed mortgage
311558 Mortgage Conventional adjustable mortgage (ARM)
311571 Mortgage Other mortgage
312888 Mortgage Conventional adjustable mortgage (ARM)
311632 Mortgage Conventional fixed mortgage
311638 Mortgage Other mortgage
311620 Mortgage Other mortgage
313130 Mortgage Conventional fixed mortgage
313142 Mortgage FHA mortgage
311778 Mortgage Home equity loan or line of credit
311834 Mortgage Conventional fixed mortgage
311841 Mortgage Other mortgage
311900 Mortgage Conventional adjustable mortgage (ARM)
311457 Mortgage VA mortgage
310538 Mortgage Other mortgage
311988 Mortgage Conventional fixed mortgage
312005 Mortgage FHA mortgage
312026 Mortgage Conventional fixed mortgage
313143 Mortgage Conventional adjustable mortgage (ARM)
Page 712 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan servicing, payments, escrow account Postal mail 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 92557 Web 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 97527 Web 02/08/2013 02/08/2013
Loan modification,collection,foreclosure 30019 Web 02/08/2013 02/11/2013
Application, originator, mortgage broker 64030 Postal mail 02/08/2013 02/11/2013
Settlement process and costs 75052 Web 02/08/2013 02/11/2013
Application, originator, mortgage broker 22116 Web 02/08/2013 02/11/2013
Application, originator, mortgage broker 90755 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 34698 Web 02/08/2013 02/11/2013
Credit decision / Underwriting 98418 Web 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 80126 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 92532 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 15131 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 30030 Postal mail 02/08/2013 02/28/2013
Loan modification,collection,foreclosure 95835 Web 02/08/2013 02/11/2013
Settlement process and costs 92308 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 33187 Postal mail 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 20105 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 61920 Phone 02/08/2013 02/11/2013
Credit decision / Underwriting 33472 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 92618 Web 02/08/2013 02/11/2013
Page 713 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Servis One, Inc. Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
JPMorgan Chase In progress Yes
Wells Fargo Closed with explanation Yes Yes
Homeward Residential Closed with explanation Yes Yes
Ocwen Closed with explanation Yes
EverBank Closed with explanation Yes Yes
Loan Care Closed with explanation Yes
HSBC Closed with explanation Yes
Ocwen Closed with explanation Yes
Ocwen Closed with non-monetary relief Yes
Wells Fargo Closed with explanation Yes
Embrace Home Loans Inc Closed with explanation Yes
Servis One, Inc. Closed with explanation Yes
PennyMac Loan Services, LLC Closed with monetary relief Yes
Bank of America Closed with explanation Yes
JPMorgan Chase Closed Yes
Wells Fargo Closed with explanation Yes
Page 714 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
312076 Mortgage Conventional fixed mortgage
312092 Mortgage Other mortgage
312113 Mortgage Conventional adjustable mortgage (ARM)
313085 Mortgage Other mortgage
312222 Mortgage Reverse mortgage
312250 Mortgage Other mortgage
312265 Mortgage Other mortgage
312133 Mortgage Conventional fixed mortgage
312288 Mortgage Conventional fixed mortgage
312692 Mortgage Other mortgage
312693 Mortgage Other mortgage
312290 Mortgage Conventional adjustable mortgage (ARM)
312697 Mortgage Other mortgage
312699 Mortgage Other mortgage
312701 Mortgage Other mortgage
312303 Mortgage Reverse mortgage
312304 Mortgage Conventional fixed mortgage
310560 Mortgage Other mortgage
312314 Mortgage Other mortgage
312689 Mortgage Other mortgage
312318 Mortgage Other mortgage
Page 715 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Loan modification,collection,foreclosure 60629 Web 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 60171 Postal mail 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 75093 Phone 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 78232 Postal mail 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 78209 Phone 02/08/2013 02/11/2013
Application, originator, mortgage broker 21237 Web 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 07416 Postal mail 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 92130 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 02028 Phone 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 86326 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 33781 Referral 02/08/2013 02/12/2013
Loan servicing, payments, escrow account 95119 Web 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 37411 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 60615 Referral 02/08/2013 02/12/2013
Loan modification,collection,foreclosure 21222 Referral 02/08/2013 02/12/2013
Application, originator, mortgage broker 28115 Web 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 98942 Phone 02/08/2013 02/11/2013
Loan servicing, payments, escrow account 03063 Postal mail 02/08/2013 02/11/2013
Loan modification,collection,foreclosure 85383 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 80004 Referral 02/08/2013 02/13/2013
Loan modification,collection,foreclosure 60401 Referral 02/08/2013 02/13/2013
Page 716 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
Nationstar Mortgage Closed with explanation Yes
EverBank In progress Yes
Ocwen Closed with explanation Yes
JPMorgan Chase Closed with explanation Yes
Generation Mortgage Closed with explanation Yes
Bank of America Closed with explanation Yes
Bank of America Closed with explanation Yes
U.S. Bancorp Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
PHH Mortgage Closed with non-monetary relief Yes
Ocwen Closed with explanation Yes Yes
Nationstar Mortgage Closed with explanation Yes
Freedom Mortgage Closed with explanation Yes
Nationstar Mortgage Closed with explanation Yes
Reverse Mortgage Solutions Closed Yes
Green Tree Servicing, LLC Closed with explanation Yes
Wells Fargo Closed with explanation Yes
Wells Fargo Closed with explanation Yes Yes
Wells Fargo Closed with non-monetary relief Yes
Bank of America Closed with explanation Yes Yes
Page 717 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints
(Results truncated. Use CSV format for all records.)
Page 718 of 718 03/31/2013
Mortgage complaintsBased on Consumer Complaints