Post on 15-Jul-2020
transcript
Jen Manning, CPSM
Manager – Supply Operations
October 30, 2019
TELUS’ Supply
Chain Sustainability
journey
Recycling, packaging, businesses are changing all of
those things because that’s what consumers want
– Jerry Greenfield
Co-founder of Ben & Jerry’s Ice Cream
It takes 20 years to build a
reputation and five minutes to
ruin it. If you think about that,
you’ll do things differently.
– Warren Buffett
Chairman and CEO of Berkshire Hathaway
What is Supply Chain Sustainability?
Sustainability
“Sustainable business, or a green business, is an
enterprise that has minimal negative impact on the
global or local environment, community, society, or
economy —a business that strives to meet the triple
bottom line. Often, sustainable businesses have
progressive environmental and human rights policies.”
– Wikipedia 2019,
https://en.wikipedia.org/wiki/Sustainability
Supply Chain Sustainability
“A company’s entire supply chain can make a
significant impact in promoting human rights, fair
labour practices, environmental progress and
anti-corruption policies.” - UN Global Compact,
https://www.unglobalcompact.org/what-is-gc
Recycling & waste stream diversion
Equitable wages
Local community engagement
Conflict minerals
Environmental Disasters
Exploitation of labor
$13.3B
13.1M
annual revenue
customer connections
9.2M
1.8M
1.1M
wireless subscribers
Internet subscribers
TV customers
TELUS: Canada’s fastest-growing national telecommunications company
We’re committed to:
Building a winning culture Giving where we live Putting our customers first
53,600 team members $525M contributed to
charitable organizations*
8.7M hours of volunteer service
in local communities*
*since 2010
Why did TELUS embark on a sustainability journey?
Doing good is a good thing to do: for our customers, our community, our team members and our company.
Drive profitability Increase talent attraction and retention Strengthen investor relations
Sustainability journey milestones
TELUS sustainability is a balanced approach supporting
Internal
Conflict
Minerals
Working
Group
Supplier
Code of
Conduct
2000 2018 2019 & Beyond
GHG Report
DJSI World
Index –
Telcom sector
Participation
in Canada’s
Gender
Equality
Project
Sustainability
program kick-
off
Expanding
Connecting
for Good and
Telus Wise
Programs
Signatory to
UN Global
Compact
Enhanced
supplier
screening
2017
Health Education Community Environment
Sustainability case studies
“Project Boomerang” + “Boomerang 2.0”
Return of customer equipment
Refurbish
Waste Diversion
Boomerang 2.0: predicting where return boxes
aren’t required
Sustainability case studies
Prepackaged all consumer materials in one
recyclable cardboard box
Co-Branding – TELUS and Koodo handheld devices
Reduction in packaging
No Styrofoam and minimal plastic
Our “Pizza Boxes”
Sustainability case studies
Telecommuting: “Workstyles”
Real estate cost reductions
Increased productivity
Greater employee retention
Greenhouse and fossil fuel emissions reduction
Workforce: 53,600
Generations in the Workplace: 5
Women overall: 35.1%
Visible minorities overall: 29.5%
Persons with disability overall: 6.0%
Aboriginal overall: 4.0%
Indirect:
- “Good Karma” from stock market; capital
investment and cash flow
- Reduced socio economic risk and legal
costs
Improved TCO
Value Proposition of a Sustainable Supply Chain
Improving your Total Cost of Ownership (TCO)
Original Total Lifecycle Cost (TCO)
Direct:
- Reduced raw material and labor costs
- Freight/ Transport efficiencies
- Packaging improvements
- Waste stream disposal costs
- Energy efficiencies
- Resell/refurbish returns
Reusable fiber optic cable spool in action
Strategic journey – where to start?
PHASE 3
PHASE 1
PHASE 2
Sources of inspiration:
• Frontline Staff
• Customers
• Other companies’ programs
• U.N. Sustainability Index
Continuous
improvement
Identify
a few low
hanging
fruit / easy
wins
Identify
more
targets and
gain buy-in
Expand
scope
“The best time to plant a
tree was 20 years ago, the
second best time is now”
– Anon.
Thank you!