Post on 19-Jan-2017
transcript
Change Management: 6 Keys to Getting Everyone on Your Student Success TrainKal Srinivas, Ph.D., Director for RetentionHopeton Smalling, Ed.S., Functional Business Analyst
Session Objectives
• Learn from Literature/Campus History
• Link to Academic Strategic Plan• Approach Inclusive and Decisive• Create Shared Goals• Address Obstacles/Challenges• Master Change by Communication
Six Keys
Learn from Literature/Campus History
Maketing Cost Revenue
$2B$2B
Graphics adapted from: McAleese, V., Taylor, L. (2011) Successful Initiation of a Campus-Wide Comprehensive Student Support System. Pg ii, Figures 1 & 2.
Link to Academic Strategic Plan
Consectetur met adipiscing elit. Aenean
2010
Consectetur met adipiscing elit. Aenean
2010
Consectetur met adipiscing elit. Aenean
2010
• Fast Forward initiative• Academic Strategic Plan
– Student Academic Success initiative• The Orange Survey
– Administered to ~14,000 students (43% response)• Orange SUccess (Starfish)
– Nourish the whole student to support academic, social, and emotional well being.
• Degree Audit (Degree Works)
• University Retention Goals
Approach – Inclusive and Decisive
Consectetur met adipiscing elit. Aenean
2010
Consectetur met adipiscing elit. Aenean
2010
Consectetur met adipiscing elit. Aenean
2010
• Meetings across campus• Leadership• Retention Council • Faculty• Staff• Students• Advisors Practitioners Forum• Student Affairs Personnel• Enrollment Management• Information Technology Services
Create Shared Goals - Pilot
• Pilot Spring 2016• 100 and 200 level courses • Courses – 43• Faculty – 41• Advisors - 72• Students - 4,419
Tracking Items (Flags and Kudos)Flag Name Who Can Raise Flag Who Receives Notification
Absence Notification Academic Support Instructor, TA, Academic Advisor
Attendance Concern Instructor, TA, Academic/ General Advisor Student
General Concern Instructor, TA, Academic/ General Advisor Flag Raiser
Low Participation Instructor, TA, Academic/ General Advisor Student
Low Quiz/Test Scores Instructor, TA, Academic/ General Advisor Student
Missing/late Assignments Instructor, TA, Academic/ General Advisor Student
In danger of failing Instructor Student and Academic Advisor
I need an Advisor’s help Student Academic Advisor
I need help in a course Student Instructor, TA, Student
Keep up the good work Instructor, TA Student
Outstanding Academic Performance Instructor, TA Student
Showing Improvement Instructor, TA Student
Spring 2016 Pilot ActivityParticipants # Profiles Created # Kudos/Early Alert Flags #
Courses 43 Academic Leadership 18 Keep Up the Good Work 378
Faculty 41 Academic Support 3 Outstanding Academic Performance
406
Students 4,419 Advisors 72 Attendance Concern 1091
Instructors 346 General Concern 121Student w/flag 1,137 FA Counselors 10 In Danger of Failing 74
Average flags per student
2.31 Student Assistance Case Managers
3 Low Participation 91
Students 1289 Low Quiz/Test Scores 279TAs 75 Missing/Late Assignments 132
I Need an Advisor’s Help 9
I Need Help in a Course 14
Address Obstacles/Challenges
• Changing the culture• One University approach• Promoting transparency• Business process change• Disruptive Innovation• High Tech to High Touch• IT – The unsung heroes• Training
The Orange SUccess Team
Debbie Gardner – Project Manager
Hopeton Smalling, Ed.S. – Functional Business Analyst
Kalpana (Kal) Srinivas, Ph.D. – Functional Lead
Team email address - Orangesuccess@syr.edu