Changing the Boundaries of Collaboration: UCaaS An in-depth look at enterprise collaboration in the cloud

UCaaS: Unified Communications as a Service ➔ Why now? ➔ What it is ➔ The value

Ian GallagherGeneral Manager, Collaboration, Cisco Canada

Why Collaboration in the Cloud?

66%93%

$26.5B

of employees believe that they don’t need to be in the office to be productive and efficient. Source: Cisco.

of workers use more than one communications method to connect with colleagues each day. Source: Forrester Research.

North American businesses are collectively losing more than $26.5 billion in revenue each year from the time taken to recover from IT downtime. Source: Ever Wonder How Much RevenueYour Business is Losing in Downtime?, Coleman Parkes Research, 2010.

Defi ning UCaaS CapabilitiesEnterprise collaboration in the cloud

Branch offi ce

HQ

Remote Workers(home offi ce)

Mobile Workers(on the move)

Voice & Video

Voice Mail & Integrated Messaging

Instant Messaging & Presence

Mobile Services

Meetings

Customer Collaboration

UCaaS – Service Options

Consistent Architectural & Operational Discipline Across Cloud Models

PSTN

PUBLIC CLOUD

3G/4GMOBILITYNETWORK

Hosted Private Network

UC AppsVMWare

UC AppsServer

UC AppsESXi

HSC AppsVMWare

HSC AppsServer

HSC AppsESXi

Pure Hosted

Customer 2Customer 1

Hybrid

UC on UCS UC on UCS UC on UCS

Customer 4Customer 3

On PremisesALLSTREAM MANAGED UC

Customer 5 Customer 6 Large Enterprise

UC on UCS HSC Management

PRIVATE CLOUD

UCaaS – Service OptionsFlexible Deployment Models

Cisco Collaboration Experience in the Cloud

Traditional CPE Customer Choice onApplications and Management

(On-Prem. or Cloud)

HCS in the Cloud

On Premise Hybrid

Benefits of Collaborating in the Cloud

Financial Drivers ➔ Opex vs. capex➔ Consolidate and centralize IT➔ Mitigate technology obsolescence risk➔ Reduce real estate and energy costs

Globalization ➔ Global acceleration➔ Worldwide collaboration➔ Standard Services for all employees➔ Optimize business process

Flexibility and Agility➔ Scale and up down with business needs➔ Faster deployment and accessibility➔ Business continuity

Strategic Advantage ➔ Acceleration of business strategy

Changing the Boundaries of Collaboration: Evolving Towards UCaaS Leveraging the Power of Converged IP Networking

Dax Nair Director of Marketing, Unified Communications, Allstream

The Roadmap to UCaaSHow to get there

1 Assess

2 Connect

3 Secure

4 Manage

1. Assess: UCaaS Readiness

Business Goals

User Group Needs

UCC End Points

UCC Technologies

DeploymentModels

Security

Network Infrastructure

IncreaseProductivity

RoadWarriors

Tablets

CollaborationApps

OnPremises

SessionBorder Control

WAN

Drive Innovationand Growth

CampusNomad

Laptops

Managed

SIPGateways

InternetAccess

ControlCosts

Offi ceWorker

Desktops

Cloud

Firewalls

SIPTrunking

Improve CustomerSatisfaction

Teleworker

Smartphones

IM Presence Conferencing Messaging Telephony VoIP TDM

VPN IPS

LAN ApplicationOptimization

➔

➔

➔

➔

➔

➔

➔

IP VPNNetwork

Soft Switch

ConsolidatedLD and Local

PSTN

PSTN

PSTN

PSTN

PSTNPSTN

PSTN

PSTN ROI

Yesterday➔ Multiple networks➔ Fixed costs➔ High maintenance

Today➔ Converged Network➔ Consolidated PBXs➔ Agile & fl exible

2. Connect: Leverage SIP Trunking

Collaboration With Less Boundaries

The value of UC with SIP

Productive collaboration anytime, anywhere

Seamless across multi-vendor devices and networks

Capture and integrate social media communications

Mission critical real-time performance

Persistent context relevant to every task and situation

Accelerating business processes and applications

The Benefits of Leveraging MPLS & SIP Trunking With UCC

Reduce PSTN access costs

REDUCED COST

Greatly improved network management

efficiency due to converged environment

IMPROVED PRODUCTIVITY

Increase or reduce available

bandwidth to meet changing needs

environment

INCREASED BUSINESS

FLEXIBILITY

Realize a faster return on your

IP-PBX and UCC infrastructure investment

environment

ACCELERATED ROI

IT needs to support user choice and experience while maintaining security

PC & MAC Smart Phones Androids & Tablets

3. Secure: Post PC era, end point proliferation

Managing Company Assets Securely

Personal Devices➔ Untouched by enterprise ➔ Justifies shared expenses➔ Reduce likelihood of

privacy violation Applications/Data➔ Personal contacts ➔ Social media➔ Pictures➔ Videos

Data lockdown

➔ Data encryption ➔ Password/authentication➔ Remote lock/wipe Access➔ Email, calendar,

attachments and PIM➔ Intranets

Personal Data Protected Enterprise Data

Secure Segregation

PERSONAL DATA

BUSINESS DATA

➔ Rapidly evolving collaboration and unified communications➔ Proliferation of personal smart mobile devices➔ Employee satisfaction and productivity – new generation ➔ Apple and Android apps➔ Need for mobile data plan cost containment ➔ Redundancy and resiliency

SocialVirtual MobileVisual

4. Manage

Next steps: How ready are you?

1. Is a Cloud UC strategy right for you?2. Have you defined your metrics for success?3. What’s your timeframe for deployment?4. Do you have the resources to move forward? 5. Are you ready to sit down and talk?

To learn more, please call    1-855-299-7050 or email  connect@allstream.com

Thank You

Changing the Boundaries of Collaboration: UCaaS An in-depth look at enterprise collaboration in the cloud