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Chapter 2: SafeLab Proceduresand Tool Use
© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0Chapter 2 1
Chapter 2: SafeLab Proceduresand Tool Use
IT Essentials: PC Hardware and Software v4.0
Purpose of this Presentation
List of chapter objectives
Overview of the chapter contents, includingstudent worksheetsstudent activitiessome potential student misconceptions
Reflection/Activities for instructors to complete toprepare to teach
Additional resources
To provide to instructors an overview of Chapter 2:
ITE PC v4.0Chapter 2 2© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
List of chapter objectives
Overview of the chapter contents, includingstudent worksheetsstudent activitiessome potential student misconceptions
Reflection/Activities for instructors to complete toprepare to teach
Additional resources
Chapter 2 Objectives 2.1 Explain the purpose of
safe working conditions andprocedures
2.2 Identify tools andsoftware used with personalcomputer components andtheir purposes
2.3 Implement proper tooluse
ITE PC v4.0Chapter 2 3© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
2.1 Explain the purpose ofsafe working conditions andprocedures
2.2 Identify tools andsoftware used with personalcomputer components andtheir purposes
2.3 Implement proper tooluse
Chapter 2 Worksheets and Labs 2.2.2 Worksheet: Security and Diagnostic Software
2.3.4 Lab: Computer Disassembly
ITE PC v4.0Chapter 2 4© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Safe Lab Procedures and Tool UseThe workplace should have safety guidelines to follow to:
Protect people from injury
Protect equipment from damage
Protect the environment from contamination
ITE PC v4.0Chapter 2 5© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
The workplace should have safety guidelines to follow to:
Protect people from injury
Protect equipment from damage
Protect the environment from contamination
Recognize Safe Working ConditionsSome things to look for:
Clean, organized, and properly lit workspace
Proper procedures for handling equipment
Proper disposal orrecycling of componentscontaining hazardousmaterials
ITE PC v4.0Chapter 2 6© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Some things to look for:
Clean, organized, and properly lit workspace
Proper procedures for handling equipment
Proper disposal orrecycling of componentscontaining hazardousmaterials
General Safety Guidelines Most companies require reporting any
injuries, including description of safetyprocedures not followed.
Damage to equipment may result inclaims for damages from the customer.
CAUTION: Power supplies andmonitors contain very high voltage.Do not wear the antistatic wrist strap when repairing powersupplies or monitors.
CAUTION: Some printer parts may become very hot whenin use and other parts may contain very high voltages.
ITE PC v4.0Chapter 2 7© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Most companies require reporting anyinjuries, including description of safetyprocedures not followed.
Damage to equipment may result inclaims for damages from the customer.
CAUTION: Power supplies andmonitors contain very high voltage.Do not wear the antistatic wrist strap when repairing powersupplies or monitors.
CAUTION: Some printer parts may become very hot whenin use and other parts may contain very high voltages.
Fire Safety Guidelines
Know the location of fire extinguishers, how to usethem, and which to use for electrical fires and forcombustible fires
Have an escape route in casea fire gets out of control
Know how to contactemergency services quickly
Keep the workspace clean
Keep most solvents in aseparate area
Have a fire plan before you begin work:
ITE PC v4.0Chapter 2 8© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Know the location of fire extinguishers, how to usethem, and which to use for electrical fires and forcombustible fires
Have an escape route in casea fire gets out of control
Know how to contactemergency services quickly
Keep the workspace clean
Keep most solvents in aseparate area
Electrostatic Discharge (ESD) Static electricity is the buildup of an electric
charge resting on a surface. This buildupmay zap a component and cause damage.
At least 3,000 volts of static electricity mustbuild up before a person can feel ESD, butless than 30 volts of static electricity candamage a computer component.
Preventing ESD Damage Use antistatic bags to store components Use grounded mats on workbenches Use grounded floor mats in work areas Use antistatic wrist straps when working on
computersITE PC v4.0Chapter 2 9© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Static electricity is the buildup of an electriccharge resting on a surface. This buildupmay zap a component and cause damage.
At least 3,000 volts of static electricity mustbuild up before a person can feel ESD, butless than 30 volts of static electricity candamage a computer component.
Preventing ESD Damage Use antistatic bags to store components Use grounded mats on workbenches Use grounded floor mats in work areas Use antistatic wrist straps when working on
computers
Power FluctuationAC power fluctuations can cause data loss or hardware
failure: Blackouts, brownouts, noise, spikes, power surgesTo help shield against power fluctuation issues, use
power protection devices to protect the data andcomputer equipment:
Surge suppressors UPS SPSCAUTION: Never plug a printer into a UPS device. UPS
manufacturers suggest not plugging a printer into aUPS for fear of burning up the printer motor.
ITE PC v4.0Chapter 2 10© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
AC power fluctuations can cause data loss or hardwarefailure:
Blackouts, brownouts, noise, spikes, power surgesTo help shield against power fluctuation issues, use
power protection devices to protect the data andcomputer equipment:
Surge suppressors UPS SPSCAUTION: Never plug a printer into a UPS device. UPS
manufacturers suggest not plugging a printer into aUPS for fear of burning up the printer motor.
Material Safety Data Sheet (MSDS) The name of the material
The physical properties of the material
Any hazardous ingredients contained in the material
Reactivity data, such as fire and explosion data
Special protection requirements
Procedures for spillsor leaks
Special precautions
Health hazards
ITE PC v4.0Chapter 2 11© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
The name of the material
The physical properties of the material
Any hazardous ingredients contained in the material
Reactivity data, such as fire and explosion data
Special protection requirements
Procedures for spillsor leaks
Special precautions
Health hazards
Proper Disposal Batteries from portable computer systems
may contain lead, cadmium, lithium, alkalinemanganese, and mercury. Recycling batteries shouldbe a standard practice for a technician.
Monitors contain up to 4 pounds of lead, as well as rareearth metals. Monitors must be disposed of incompliance with environmental regulations.
Used printer toner kits and printer cartridges must bedisposed of properly or recycled.
Contact the local sanitation company to learn how andwhere to dispose of the chemicals and solvents used toclean computers.
ITE PC v4.0Chapter 2 12© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Batteries from portable computer systemsmay contain lead, cadmium, lithium, alkalinemanganese, and mercury. Recycling batteries shouldbe a standard practice for a technician.
Monitors contain up to 4 pounds of lead, as well as rareearth metals. Monitors must be disposed of incompliance with environmental regulations.
Used printer toner kits and printer cartridges must bedisposed of properly or recycled.
Contact the local sanitation company to learn how andwhere to dispose of the chemicals and solvents used toclean computers.
Skilled use of tools and software makes thejob less difficult and ensures that tasksare performed properly and safely.
ESD Toolsantistatic wrist strap, mat
Hand Toolsscrewdrivers, needle-nose pliers
Cleaning Toolssoft cloth, compressed air can
Diagnostic Toolsdigital multimeter, loopback adapter
Tools for the Job
ITE PC v4.0Chapter 2 13© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Skilled use of tools and software makes thejob less difficult and ensures that tasksare performed properly and safely.
ESD Toolsantistatic wrist strap, mat
Hand Toolsscrewdrivers, needle-nose pliers
Cleaning Toolssoft cloth, compressed air can
Diagnostic Toolsdigital multimeter, loopback adapter
Software Tools
Fdisk - create and delete disk partitions Format - prepare a hard drive prior to use Scandisk or Chkdsk - check for physical errors on the disk
surface Defrag - optimize use of space on a disk Disk Cleanup - remove unused files Disk Management - creates partitions and formats disks
(GUI interface) System File Checker (SFC) – scans the operating system
critical files and replaces any files that are corrupt
Disk management tools
ITE PC v4.0Chapter 2 14© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Fdisk - create and delete disk partitions Format - prepare a hard drive prior to use Scandisk or Chkdsk - check for physical errors on the disk
surface Defrag - optimize use of space on a disk Disk Cleanup - remove unused files Disk Management - creates partitions and formats disks
(GUI interface) System File Checker (SFC) – scans the operating system
critical files and replaces any files that are corrupt
Organizational Tools
Personal reference toolsNotes, journal, history of repairs
Internet reference toolsSearch engines, news groups,manufacturer FAQs, onlinecomputer manuals, online forumsand chats, technical websites
Miscellaneous toolsSpare parts, a working laptop
ITE PC v4.0Chapter 2 15© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Personal reference toolsNotes, journal, history of repairs
Internet reference toolsSearch engines, news groups,manufacturer FAQs, onlinecomputer manuals, online forumsand chats, technical websites
Miscellaneous toolsSpare parts, a working laptop
Proper Use of Antistatic Wrist Strap
Connect the cable to the metal chassis ofthe computer
Wrap the strap around your wrist
The connection will keep your body at thesame voltage (potential) as the computer
Attach the wire on the same side of the equipment asthe arm wearing the antistatic wrist strap to keep thewire out of the way while you are working.
CAUTION: Never wear an antistatic wrist strap if you arerepairing a monitor or CRT.
Can prevent ESD damage to computer components.
ITE PC v4.0Chapter 2 16© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Connect the cable to the metal chassis ofthe computer
Wrap the strap around your wrist
The connection will keep your body at thesame voltage (potential) as the computer
Attach the wire on the same side of the equipment asthe arm wearing the antistatic wrist strap to keep thewire out of the way while you are working.
CAUTION: Never wear an antistatic wrist strap if you arerepairing a monitor or CRT.
Proper Use of Antistatic Mat Lay the computer on the mat.
Connect the computer to the mat with the cable.
Connect the mat to a reliable electrical ground with itscable.
Now, you and the computer are at ground potential.
ITE PC v4.0Chapter 2 17© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Lay the computer on the mat.
Connect the computer to the mat with the cable.
Connect the mat to a reliable electrical ground with itscable.
Now, you and the computer are at ground potential.
Proper Use of Hand Tools Use the proper type and size of screwdriver by
matching it to the screw.Phillips, Flat Head and Hex are the most common types.
Do not over tighten screws because the threadsmay become stripped.
Caution: If excessive force is needed to removeor add a component, something may be wrong.
Caution: Magnetized tools should not be usedaround electronic devices.
Caution: Pencils should not be used inside thecomputer because the pencil lead can act as aconductor and may damage the computercomponents.
ITE PC v4.0Chapter 2 18© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Use the proper type and size of screwdriver bymatching it to the screw.
Phillips, Flat Head and Hex are the most common types.
Do not over tighten screws because the threadsmay become stripped.
Caution: If excessive force is needed to removeor add a component, something may be wrong.
Caution: Magnetized tools should not be usedaround electronic devices.
Caution: Pencils should not be used inside thecomputer because the pencil lead can act as aconductor and may damage the computercomponents.
Proper Use of Cleaning MaterialsTo clean computers and accessories: Use mild cleaning solution and lint-free cloth to clean
computer cases, outside of monitor, LCD screen, CRTscreen, and mouse.
Use compressed air to clean heat sinks. Use Isopropyl alcohol and lint-free swabs to clean
RAM. Use hand-held vacuum cleaner
with a brush attachment to cleana keyboard.
CAUTION: Before cleaning anydevice, turn it off and unplug thedevice from the power source.
ITE PC v4.0Chapter 2 19© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
To clean computers and accessories: Use mild cleaning solution and lint-free cloth to clean
computer cases, outside of monitor, LCD screen, CRTscreen, and mouse.
Use compressed air to clean heat sinks. Use Isopropyl alcohol and lint-free swabs to clean
RAM. Use hand-held vacuum cleaner
with a brush attachment to cleana keyboard.
CAUTION: Before cleaning anydevice, turn it off and unplug thedevice from the power source.
Chapter 2 SummarySafe Lab Procedures and Tool Use
Follow safety procedures for personal protection,equipment protection, and environmental protection.
Know what tools and software to use in working withcomputers and computer components.
Follow proper use of tools.Anti-static wrist strap, anti-static mat, various hand tools, andcleaning materials
ITE PC v4.0Chapter 2 20© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Safe Lab Procedures and Tool Use
Follow safety procedures for personal protection,equipment protection, and environmental protection.
Know what tools and software to use in working withcomputers and computer components.
Follow proper use of tools.Anti-static wrist strap, anti-static mat, various hand tools, andcleaning materials
InstructorTrainingActivities
ITE PC v4.0Chapter 2 21© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
InstructorTrainingActivities
Activities for Instructor Training1. Take the Quiz provided in Chapter 2 course content.2. Conduct Internet research to pre-screen online
resources for students to use in completing the 2.2.2Worksheet: Diagnostic Software.
3. Disassemble a computer as outlined in 2.3.4 Lab:Computer Disassembly.
4. Familiarize yourself with the general safety policiesand the fire safety policies for your building.
5. Research the safety standards for your region.6. Research the Internet for MSDS sheets for a few
substances that technicians would encounter in theirwork.
ITE PC v4.0Chapter 2 22© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
1. Take the Quiz provided in Chapter 2 course content.2. Conduct Internet research to pre-screen online
resources for students to use in completing the 2.2.2Worksheet: Diagnostic Software.
3. Disassemble a computer as outlined in 2.3.4 Lab:Computer Disassembly.
4. Familiarize yourself with the general safety policiesand the fire safety policies for your building.
5. Research the safety standards for your region.6. Research the Internet for MSDS sheets for a few
substances that technicians would encounter in theirwork.
Instructor Training Discussion Do you have a story about damage to equipment or an
injury to a colleague in the workplace due to lack ofsafety procedures?
Would students benefit from hearing this or otherstories to illustrate the importance of following safetyguidelines?
Discuss ways that you will effectively coach studentsthrough the Computer Disassembly lab.
Share with the other instructors:The list of online resourcesThe results of your research on safety policies and standardsThe resources for finding MSDS sheets online
ITE PC v4.0Chapter 2 23© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Do you have a story about damage to equipment or aninjury to a colleague in the workplace due to lack ofsafety procedures?
Would students benefit from hearing this or otherstories to illustrate the importance of following safetyguidelines?
Discuss ways that you will effectively coach studentsthrough the Computer Disassembly lab.
Share with the other instructors:The list of online resourcesThe results of your research on safety policies and standardsThe resources for finding MSDS sheets online
Additional Resources U.S. Dept of Labor, Occupational Safety & Health Administration
http://www.osha.gov Microsoft Technet website http://www.technet.microsoft.com The PC Guide http://www.pcguide.com Computer Hope.com: Free computer help for everyone.
http://www.computerhope.com Tech Support Forum http://www.techsupportforum.com/ PC Technology Guide: What We Learn, We Share
http://www.pctechguide.com PC TechBytes: Computers Made Easy, Computer Repair Support
http://www.pctechbytes.com TechWatch: Your Source For Technology, News, Reviews and Pricing
http://www.techwatch.com.au TechRepublic: A Resource for IT Professionals
http://www.techrepublic.com The Tech Zone.com http://www.thetechzone.com
ITE PC v4.0Chapter 2 24© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
U.S. Dept of Labor, Occupational Safety & Health Administrationhttp://www.osha.gov
Microsoft Technet website http://www.technet.microsoft.com The PC Guide http://www.pcguide.com Computer Hope.com: Free computer help for everyone.
http://www.computerhope.com Tech Support Forum http://www.techsupportforum.com/ PC Technology Guide: What We Learn, We Share
http://www.pctechguide.com PC TechBytes: Computers Made Easy, Computer Repair Support
http://www.pctechbytes.com TechWatch: Your Source For Technology, News, Reviews and Pricing
http://www.techwatch.com.au TechRepublic: A Resource for IT Professionals
http://www.techrepublic.com The Tech Zone.com http://www.thetechzone.com
Q and A
ITE PC v4.0Chapter 2 25© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
ITE PC v4.0Chapter 2 26© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public