Post on 16-Dec-2015
transcript
OBJECTIVES
Describe and discuss the importance of professional behavior in your career
State the impact dress can have on others’ perception of you
Demonstrate a professional introduction and handshake
Demonstrate appropriate professional behavior in business dining situations
Recognize and apply the appropriate use of technology in business/social situations
Utilize professional etiquette in appropriate business situations
EXECUTIVE PRESENCE
Executive presence: having the attitude of an executiveThis demonstrates knowledge
about basic workplace behaviorBe prepared for the social
experiences you will face in the workplace
INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT
Appearance: how you look The majority of first impressions are
made through your visual appearance Appearance has an impact on how
you perform at work Think of your appearance as a frame;
it is there only to highlight the picture
INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENTAppropriate Dress
Dress code: a policy that addresses issues such as required attire, uniforms, and hairstyle Vary depending on the industry, work area, and
health/safety issues Should pose no safety hazards
Work wardrobe: clothes primarily worn only to work and work-related functions Start with basic pieces and be conservative
Develop a style that conforms to both company policy and your taste
CASUAL WORKDAYS AND SPECIAL EVENTS
Casual workdays: days when companies relax their dress code
Still dress appropriately for work Do not wear tattered, stained, or torn
clothing Avoid shirts with sayings or graphics that
may offend others When visiting different geographic locations
research appropriate attire
TIPS FROM HEAD TO TOE
Shower daily and use deodorant Use lotions, cologne, or perfume sparingly
Clothes should be clean and ironed, and they fit properly
Hair should be clean, well kept, and a natural color
Practice good dental hygiene Hands and nails should be well-groomed Jewelry should be kept to a minimum Shoes should be in good condition
TIPS FROM HEAD TO TOE
WOMEN Makeup should be for day wear It is not acceptable to wear
suggestive clothing
TIPS FROM HEAD TO TOE
MEN Shave and/or trim
facial hair, including nose and ear hair
Shirts should be tucked in
Hats should not be worn inside buildings.
JEWELRY, BODY PIERCING, AND TATTOOS
Body piercings and body rings/jewelry may be offensive to some individuals
It is difficult to hide a tattoo Consider the long-term consequences
if you are thinking about getting a tattoo
JEWELRY, BODY PIERCING, AND TATTOOS
Nose, lip, and/or tongue rings should not be worn in a professional setting
More than two earrings worn on each ear is considered unprofessional
Earrings and other jewelry should not draw attention symbols or words that could be
considered offensive to others Body art should not be visible at
work
BUSINESS ETIQUETTETerms
Etiquette: a standard of social behavior as seen by society
Courtesy: exercising manners, respect, and consideration toward others
Respect: holding someone in high regard; putting others’ needs before your own needs
BUSINESS ETIQUETTEPlease and Thank You
These are extremely powerful words that can create power for you at work
When someone does something nice for you, say “thank you”
Make it a habit to write a thank-you note when someone does something for you
BUSINESS ETIQUETTEDemeanor
Have a pleasant attitude Smile and say please and thank you
when appropriate Knock before entering an office Put others first Apologize when necessary Do not use profanity Avoid dominating a conversation
HANDSHAKES
A good handshake conveys confidence
Extend your right hand, make eye contact and smile
Meet at the web and grip the other person’s hand
Gently squeeze and shake hands
HANDSHAKES
Do not squeeze too firmly Shake the entire hand, not just the
fingers Do not place your hand on top of the
other person’s hand or pat the hand If your palms are sweaty, discretely
wipe your palm on the side of your hip prior to shaking
INTRODUCTIONS and BUSINESS NETWORKING
Networking A tool for collaboration Initiate conversation Focus the conversation on the other
person Create a positive relationship
Introduce the lower-ranking person to the higher-ranking person
APPOINTMENTS
Meetings, phone, Internet Check regional time differences and
include it in your confirmation Be kind to the receptionist and/or
administrative assistance (gatekeeper)
Call if late or have to cancel Thank the participants
DININGDining Etiquette
Place your napkin on your lap; if you need to leave the table, place your napkin to the side of your plate
Do not discuss business matters until everyone has ordered
Utensils are set to be used in order of necessity
With beverages, offer and serve others at your table prior to serving yourself
DININGDining Etiquette
Do not order anything expensive or messy
Do not order alcohol unless others at your table first order an alcoholic beverage; abstaining from alcohol is the most desired behavior
DININGDining Etiquette (cont.)
Offer bread to others at your table before taking a piece for yourself
Use the bread plate for bread and butter; do not butter the entire piece of bread at one time
DININGDining Etiquette (cont.)
Offer the last piece of bread or appetizer to others before taking it
Begin eating only when everyone at your table has been served; if everyone receives their meal except you, give others at your table permission to begin eating without you
Do not eat your meal with your fingers unless your main course can be eaten without utensils
Be kind and polite to the staff and servers
If you accidentally burp or slurp, immediately apologize and say “excuse me”
DININGDining Etiquette (cont.)
DININGDining Etiquette (cont.)
When done eating, place your knife and fork together with the blade facing in and the tines up; when you are resting and do not want the server to take your plate, place tines facing down
It is inappropriate to use a mobile device while dining; if you must take a call, excuse yourself from the table
DININGDining Etiquette (cont.)
R.S.V.P. means “please respond” Send a reply, whether you are accepting
the invitation or sending your regrets When attending a social functional with other
professionals, remember: Refrain or limit the consumption of alcohol Only serve yourself a small plate of hors
d’oeuvres and move away from the food table
Hold your hors d’oeuvres in your left hand, leaving your right hand free to shake hands and greet others
Do not talk with food in your mouth
TALK IT OUT
Share common dining and social situations that make you uncomfortable and identify how best to deal with these situations