Post on 14-Jan-2017
transcript
SARA WAJNBERG & MACKENZIE KOSUT • TECH OPS & INFRASTRUCTURE • OSCAR
ChatOpsAutomating your Company with HipChat,
Bitbucket and JIRA Service Desk
We’re bringing the best from every industry together
Technology
Data & Analytics
Healthcare
Marketing
New Hire Processing
Office Management
Contract Review Requests
Conference Attendance Requests
Bug Tracking
Project Tracking
UX/Design Projects
IT Helpdesk Requests
Security Issues & Projects
Technology/Product
Enrollment Issues
Claims Processing Issues
Benefit Questions/Plan Design
Appeals/Complaints
Network Issues
Requests for outreach from CS & Sales
Operations
Human Resources/Legal
Customer Service Helpdesk
Clinical Care Management
Provider Concierge
Service (on Service Desk!)
New Hire Processing
Office Management
Contract Review Requests
Conference Attendance Requests
Bug Tracking
Project Tracking
UX/Design Projects
IT Helpdesk Requests
Security Issues & Projects
Technology/Product
Enrollment Issues
Claims Processing Issues
Benefit Questions/Plan Design
Appeals/Complaints
Network Issues
Requests for outreach from CS & Sales
Operations
Human Resources/Legal
Customer Service Helpdesk
Clinical Care Management
Provider Concierge
Service (on Service Desk!)
+ +
Member Service
Operations: Enrollment
Operations: Claims
Operations: Network
Operations: Medical
Script Runner
Customer Service: Open —> Waiting on Network Ops…………………………………………………………………Awaiting Confirmation —> Resolved
Network Ops: Investigating —> Waiting on Network Ops —> Awaiting Confirmation —> Resolved
[www.hioscar.com] 10.10.0.107 [02/Jun/2015:16:14:09 -0400] 200 "GET /member/api/v1/members/me/timeline HTTP/1.1" 1207 "-" "Dalvik/2.1.0 (Linux; U; Android 5.0.1; Nexus 5 Build/LRX22C)" "XX.XX.XX.XXX" "unix:///var/run/uwsgi/memberweb.socket:200" req_time=0.149 up_resp_time=0.149 member_hash=9b8fdfb4535e46bd abtests="" request_id=8539-1433276049.462-74.71.87.193-889
[www.hioscar.com] 10.10.13.132 [02/Jun/2015:16:14:09 -0400] 200 "GET /search/metasearch?q=Man+l&source=care_router_4&planLocationState=NY&planDate=2015-02-01&userLat=40.714842&userLng=-73.954808 HTTP/1.1" 1184 "https://www.hioscar.com/people/jjPOvTUMCGBx/aQyZzVVZtp3z?planState=NY" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0" "XX.XX.XX.XXX" "unix:///var/run/uwsgi/memberweb.socket:200" req_time=0.042 up_resp_time=0.042 member_hash=- abtests="\x22{}\x22" request_id=8539-1433276049.897-72.69.91.250-1837
[www.hioscar.com] 10.10.0.107 [02/Jun/2015:16:14:10 -0400] 200 "GET /member/api/v1/fitness-tracking/misfit-register-status HTTP/1.1" 245 "-" "Dalvik/2.1.0 (Linux; U; Android 5.0.1; Nexus 5 Build/LRX22C)" "XX.XX.XX.XXX" "unix:///var/run/uwsgi/memberweb.socket:200" req_time=0.058 up_resp_time=0.058 member_hash=9b8fdfb4535e46bd abtests="" request_id=8539-1433276050.541-74.71.87.193-909
[www.hioscar.com] 10.10.13.132 [02/Jun/2015:16:14:12 -0400] 200 "GET / HTTP/1.1" 30316 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.81 Safari/537.36" "XX.XX.XX.XXX" "unix:///var/run/uwsgi/manhattan.socket:200" req_time=0.036 up_resp_time=0.036 member_hash=- abtests="\x22{}\x22" request_id=8539-1433276052.900-98.113.186.40-456