Post on 04-Jun-2015
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Space and effectiveness
The impact of space on work
environment
Andrew WilkinsonHead of MA Business, Asset Management
Atkins at a glance
•Atkins is the UK‟s largest engineering
and design consultancy and the world‟s
11th largest design firm.
•We have the depth and breadth of
technical expertise to respond both to
the complex challenges of major
infrastructure projects, and the urgent
transition to a low-carbon economy.
Performance Management
Supply Chain Management
QSE
Asset Strategy
Account Management
Commercial Audit
Audit
Energy Management Helpdesk
Knowledge Management
Supply Chain Consultancy
Change Management
Projects
Sustainability
Building Audit
Decision on ArT by 22nd
Customers Products
The problem with Office
Space in 2010
Office space in 1906
Office space 100+ years later!
How do you measure effectiveness?
Mark Dixon
Regus
“(office) output is a
difficult thing to
measure, nobody
has developed a
metric.”
“The Relative Merits of Lean, Enriched, and Empowered Offices:
An Experimental Examination of the Impact of Workspace Management
Strategies on Well-Being and Productivity”
Craig Knight and S. Alexander Haslam – Exeter University
Principles of lean management encourage managers to
exert tight control over office space and the people with in it
Focus on corporate return as opposed to psychological
welfare
Lean offices are large, uncluttered and can accommodate
more people
LEAN OFFICE SPACE EMPOWERED OFFICE SPACE
DISEMPOWERED OFFICE SPACEENRICHED OFFICE SPACE
The Relative Merits of Lean, Enriched, and Empowered Offices:
An Experimental Examination of the Impact of Workspace Management
Strategies on Well-Being and Productivity
Craig Knight and S. Alexander Haslam
Principles of lean management encourage managers to
exert tight control over office space and the people with in it
Focus on corporate return as opposed to psychological
welfare
Lean offices are large, uncluttered and can accommodate
more people
Conclusions: -
- Enrichment increase productivity
- Identity Empowerment increases productivity still
further
- Faster performances do not mean more errors
Death of the Office? The Futures Report – Global Workplace Innovation in partnership with
Futures Academy and Kristensen Consulting: -
Expectation that real estate prices will decline along with a
company's need for a physical presence
Rapid growth of technology enabling globalisation
Emphasis on growth of virtual office space
Focus on telecommunications
“Smart Workforce”: -
Growth in telecommunications = growth of virtual office space
Focus on knowledge sharing and collaboration
Office space gets smaller because we spend less time there
Private dwellings get larger as we spend more time working from
home
Driven by lifestyle demands and growth in social networking and
video conferencing
Source: Death of the office – Ann Clark - i-FM – 27th July 2009
3 real life case studies
• Major UK Retailer
• Home Office
• Atkins
0% 5% 10% 15% 20% 25%
Improving working …
Meet Business …
Promoting collaboration
Reducing occupancy costs
Cultural considerations
Competitor advantage
Sustainability
Improving staff productivity
25%
25%
15%
15%
10%
10%
0%
0%
Major UK retailer – priority of drivers when
considering office workplace strategy
“The challenge that we will have as a business is how we
might scope a workplace management strategy as the space
issue alone will not change how we work and we must look
at broader issues of work styles/ agile working,
understanding what we think the office is - head office - our
support centre and whether there is a truly a desire by the
board to lead on the cultural changes that are required”
Strategy Director
Major UK retailer
Major UK retailer - the Challenge of workplace
management strategy
Home Office – Drivers for change
Home Office Estates strategy: -
reduce the number of home office buildings in central London
reduce cost
Efficient & Effective HQ workspace
3,780 desks
<60% utilisation rate
£11,500 per desk
2 Marsham Street
Home Office - workplace utilisation
Total Workplace Utilisation
(2330 Workplaces excluding vacant & shared special workplaces)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
09
:30
11
:30
14
:30
16
:30
09
:30
11
:30
14
:30
16
:30
09
:30
11
:30
14
:30
16
:30
09
:30
11
:30
14
:30
16
:30
09
:30
11
:30
14
:30
16
:30
Monday Tuesday Wednesday Thursday Friday
Avg
% o
f w
orkp
laces u
tili
sed
Workplaces occupied
and in use
Workplaces occupied
Principles
People are provided with the tools to
work effectively wherever they need
to work (spaces, IT, telephony)
People are able to be located
together with colleagues so that they
can work together
People use space as they need it.
When they are not using their space
it is made available for others to use
People are allocated a „Work style‟
dependent upon functional need not
grade
Benefits
Enable effective use of Home Office
assets e.g. Workplaces and PC‟s used
Ability to rapidly reshape and reform
teams responding to changing Group
needs without cost or disruption
Ability to create teams involving
people from other departments easily
Enable people to work more effectively
(the right „places‟ associated with their
tasks)
Home Office – delivering the benefits
Home Office - Results to date
Flexible working implemented
Desks released to support 650 additional staff
Consolidation of all Corporate HQ functions in one building
4 central London locations released
£6m annualised value for money savings
Cashable savings – rent utilities, facilities management,
security, IT provision
Improved Organisational flexibility and agility
Atkins Derby office
Derby office refurbishment – Atkins oldest building
Carbon reduction at the core
Utilising old buildings by revamping office space
Integrated Client/ FM/ Design/ Projects team
Use of in house skills through design, specification and
construction
More efficient use of space – eg Pods not offices/
Touchdown points
Sustainability in every concept of design, specification
and construction
90% of construction
waste recycled
Local Derby
suppliers
All electrical
appliances are
grade A efficiency
Energy use is
monitored by Atkins
remote technology
Furniture is all
made in the UK and
produced from 34%
recycled material
Replacement
windows -
reducing heat
loss, noise and
glare and
producing energy
reductions of 18%
Fabric for chairs –
100% recycled
fabric and
manufactured in a
carbon neutral way
Desks – 34%
recycled material
and 99% recyclable
Accredited
What are the opportunities for FM?
Recession good for FM?
• Increasing number of business viewing real estate and
FM as key strategic functions
• Recognition of impact on monetary outlays and driving
financial performance.
• In addition, these top-performing businesses are:
• 52% more likely than 'laggard enterprises' to have
standardised policies and processes for facilities
management
• 44% more likely to have a corporate real estate
group and
• 42% more likely to conduct formal space planning.
"With nearly 13% of the average enterprise's spend
dedicated to its real estate and facilities costs, the
location and support of business locations has a
significant impact on financial performance. In good
times, a focus on cost containment is prudent; in
more difficult times, it becomes a necessity. But, for
leading enterprises, the long-term value of looking
beyond real estate and facilities spend as sunk costs
or simply the cost of being in business is measurable
and pays dividends to those willing to believe
that their competitive position can be affected
by where they do business and how they
manage these spaces.“
Source: Aberdeen Research - 'Real Estate and Facilities Management:
Defining a Strategic Function, Driving Significant Value' Christopher Dwyer
Considerations for FM
• How do we understand business needs?
– ie what does “good” effectiveness look like?
• How do we facilitate change?
• Need to develop an external perspective: -
– How do you keep up with technology?
– What are Gen Y+ demanding?
– What is best practice?
• What more can FM do to deliver real business success?
Must be able to measure benefits
Summary
• The way we use office space is changing: -
– Cost
– Generation Y; culture and Smart Workforce
– Technology enabled
• FM is gaining recognition as Value Adding not simply
Cost Controlling
• Will demand broader scope: -
– Inception to Benefits Realisation
– Convergence of Property streams FM/ Estates/
Projects
– Convergence between Property and Technology
Thank you
Any questions?