ALIMENTATION

COUCHE-TARD INC.

Circle K

Leadership development

The CEE Strategic Shared Services Conference

HR Director, Katarzyna Peda

PURPOSEto present how CKE

is developing leadership

to increase employee

engagement

What is direct leader’s

impact on employee

engagement?*

*according to Gallup®

70%

KATARZYNA PEDA

Psychologist , trainer & coach

15 years of experience:

local (Poland), matrix (Oslo) and SSC (Riga, Warsaw)

Leadership developer from 2012

7,888 stores in NA

2,659 stores in 9 EUR countries

1,500 licensed stores in Asia, Mexico,

Honduras, U.A.E and Egypt

WHO ARE WE IN SSC?

2 locations: Riga & Warsaw

Close to 600 employees

Supporting mainly Europe

SHARED SERVICE CENTER (EUR)

April 27, 2017

OUR LEADERS

81 leaders in 2 SSC locations

1-1,5 years in leadership role

31 years old, 63% female

3% turnover

April 27, 2017

April 27, 2017

Part of succession planning

20 talented participants

Internal mentors (different line, seniority level)

MENTORSHIP

10

April 27, 2017

Basic Leadership toolkit

All (new) leaders, once a year

External (FC) facilitators

7 HABBITS FOR MANAGERS

11

CIRCLE K LEADERSHIP PROGRAM

All Circle K leaders

Common leadership culture

~1,5 year program

Internal facilitators and guest speakers

Peer to peer coaching

LEADERSHIP PROGRAM STRUCTURE

Leading CHANGE

Leading SELF Leading PEOPLE Leading BUSINESS

2016 2017

Q2 Q3 Q4 Q1

Coaching

Involving

team

Meetings with

manager

Personal development plan & People@CircleK

Module 1 Module 2 Module 3Station

visit

Coaching360

coaching

1:1 1:1

Involving

team

1:1

360

survey

LS report

13

LEADERSHIP PROGRAM: MODULE 1

Don’t seek to be the best – seek to be better than you used to be.

Compete with yourself, not others. David Lega

14

LEADERSHIP PROGRAM: MODULE 2

To lead people, walk beside them ...

As for the best leaders, the people do not notice their existence.

When the best leader's work is done the people say, 'We did it ourselves!'“

Lao-Tsu

15

LEADERSHIP PROGRAM: MODULE 3

A leader is one who knows the way, goes the way, and shows the way.

John C. Maxwell

16

From participants'

comments:

FROM PROGRAM EVALUATION

„The good mix of

presentations and work

in quartets. Also the

activities were fun.”

„ I value very high all the

guest speakers, as they

are experienced leaders

and role models for us

all”

„Very professional

approach- no difference

from outside trainer”

April 27, 2017

IN BETWEN – LEADERSHIP FORUM

1h, every second month, all leaders

Remind tools (feedback, coaching)

„Hot topics” (engagement, Millennials, performance

evaluation)

Promote role models