...and other

tales from

gov’t 2.0

Citizen superheroes

starring:

superpowers include:

• empathic customer sensory

• human behavior precognition

• people refocus beams

• enhanced word of mouth

spreading

Tara 'miss rogue' hunt

superpowers include:

• changing user interfaces in a

single bound

• super sonic geek whispering

• radical opening gamma rays

• code wrangling

chris 'factoryjoe' messina

the scene

although many of our examples

are from the U.S. and Canada,

New Zealand is the country

new zealand

the good guys

openness collaboration community

a.k.a. the core tenets of web 2.0

and of course...trustTrust is at the heart of web 2.0

the bad guys

centralization secrets distrust

a.k.a. Those by-gone 1.0 era behaviours

Meanwhile...somewhere around the planet...

the case of the horrific data citizens cal & chris save the day

You know, Chris, this is alot of

fun, but i need to get going. do you

know when the next Caltrain is?

I haven't the foggiest. Let's

check the schedule!

not long ago...

So, they log onto the Caltrain site...

GADZOOKS!HOW DO THEY EXPECT US TO UNDERSTAND

THIS?

That will never do...plotting a

scheme to improve that

nasty interface...I must

help, too!

And the two of them go off to redesign...

The next day...

grid

From...

TO...

To be continued...

speaking of transit, let's go to canada to see what is happening there...

the TTC goes to camp citizen superheroes strike again!

...it all starts with a discussion, mostly on blogs, started by Robert Oullette, who says the TTC needs a bit of citizen intervention "barcamp" style...

Ryanne Hodsen - “What the heck is Barcamp?”

...flashback sequence...

Barcamps are characterized by the lack of prescheduling and the phenomenon known as...

So this guy and a bunch of others put this thing on...

Hi!! I'm Mark Kuznicki and I'm

Passionate about Civic

Engagement!

And there was music...

Is that a Maquette?!

Fun!

And Ideas for transit in the future...

And Designs for the new TTC website...

http://transitcamp.org/

...and all is well that ends well...

...now off to find our next citizen superhero!!!

san diego is burning the multi-citizen hero squad

As the fires raged around them, citizens with cameras, phones, computers and other technology recorded...

They reported on everything they could find out so that others could find their loved ones...

They made maps from data gathered from various sources (mostly other citizens recording openly online)...

They took over 10,000 photos, many of which were used by news stations...

...The traditional news outlets have done a fantastic

job of sensationalizing the already sensational...If

their goal was simply to make me anxious, then job

well done...

from: http://sitening.com/blog/2007/10/22/san-diego-wildfire-updates-with-google-maps/

Fortunately, we have the Internet, with its Web 2.0,

open API’s, and several clever people who have

been able to assemble some very useful

information. Here’s my favorite of the bunch. It’s a Google Map of

the San Diego area, with polygons and icons showing the perimeter of

the fire at various times throughout the past few days, along with

road closings, shelter locations, and other updates.

from: http://sitening.com/blog/2007/10/22/san-diego-wildfire-updates-with-google-maps/

Ongoing acts of heroism...

the league of super citizensordinary people doing

extraordinary things

Citizen Heroes in the United Kingdom

Citizen Heroes in CHICAGO

Citizen Heroes in Wausau

Citizen Heroes in Quebec

engaging citizen heroes in ann arbor, michigan

engaging citizen heroes in new zealand

engaging citizen heroes in new zealand

and there are thousands more examples like those

out there...

...bringing all of this back to the scene of action: new zealand

So, how do I engage this

energy?

ENCOURAGE COLLABORATION

how to encourage collaboration

1.be a platform (provide

APIs - make data

available)

”“

A "platform" is a system that can be

programmed and therefore customized by

outside developers – users – and in that

way, adapted to countless needs and niches

that the platform's original developers could

not have possibly contemplated, much less

had time to accommodate.

–Marc Andreessen, http://blog.pmarca.com/2007/09/the-three-

kinds.html talk to us about

stuff like

Microformats,

APIs and

OpenID

afterwards!

how to encourage collaboration

1.be a platform (provide

APIs - make data

available)

2.publish everything

openly

3.be available

4.embrace the chaos

5.reward contributors

6.show progress

7. take simple, small steps

8.reach out to people from

different backgrounds

and industries

9.view the public as a

partner, not a recipient

10.run real, open betas

government 2.0 = partnering with engaged citizens

Like me.

And me.

http://flickr.com/photos/laughingsquid/108769433/

and Cal (iamcaltrain).

http://flickr.com/photos/willpate/528996211/

and Mark (transitcamp).

http://flickr.com/photos/chris_radcliff/362190770

and Nate (#sandiegofire).

government 2.0=trust

100%

authentic

certified

wholehearted

trust

http://www.slideshare.net/missrogue

About those rockin’ images

• Many of them are purchased from iStockPhoto.com

• Those borrowed from Flickr are:

• Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/

• California Fires: http://www.flickr.com/photos/slworking/1721837998/

• Caltrain: http://www.flickr.com/photos/roland/156255158

• Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/

• Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/

• TTC street shot: http://www.flickr.com/photos/tracer/117014378/

• Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/

• Accordian Guy: http://www.flickr.com/photos/willpate/381425426/

• Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/

• Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/

• The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/

sites of note:

• barcamp.org

• transitcamp.org

• getsatisfaction.com/annarbor

• twitter.com/nateritter

• citizenwausau.com

• chicagocrime.org

• iamcaltrain.com

• fixmystreet.org

• groups.google.com

• www.safeas.govt.nz

• wiki.participation.e.govt.nz

• maps.google.com

• kpbs.org/fires

• microformats.org

• openid.net

• oauth.net

• creativecommons.org

• wikipedia.org

• coworking.info

• flickr.com

• technorati.com

Tara Hunttara@citizenagency.com

415.694.1951

skype: tarahunt747

Chris Messinachris@citizenagency.com

412.225.1051

skype: factoryjoe

www.citizenagency.com

www.horsepigcow.com

www.factoryjoe.com/blog