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8/2/2019 Citizens Clients Charter Output 11211
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Citizen's / Client's Charter
Department of Information Technology
for
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(2010-2011)Citizen's Charter Document for Department of Information Technology
e-Development of India as the engine for transition into a developed nation and anempowered society.
Mission
e-Development of India through multi pronged strategy of e-Infrastructure creation
to facilitate and promote e-governance, promotion of Electronics & Information
Technology- Information Technology Enabled Services (IT-ITeS) Industry, providing
support for creation of Innovation / Research & Development (R&D), building
Knowledge network and securing Indias cyber space.
Vision
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Main Services / Transactions
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction Weight % ResponsiblePerson
(Designation)
S.No. Email Mobile(Phone No.)
Process Fees
AmountModeCategory
DocumentRequired
(Director)
Shri A K Balani Minutes of ECApproval of proposals for Setting up of StateWide Area Networks (SWANs)
3.45 akbalani@mit.gov.in
9871691892 Approval of State DPRsby Empowered Committee(EC) on SWAN Scheme
1
(24364755)
(Director)
Shri A K Balani ToR and UCRelease of Installments to State Governmentsfor SWAN
4.14 akbalani@mit.gov.in
9871691892 Submission of signedTOR and Subsequentlysubmission of UtilizationCertificate (UC)
2
(24364755)
(Sr. Director)
Shri S.P. Singh Minutes of ECApproval of proposals of State Governments
for State Data Centres (SDCs)
3.45 spsingh@mit.gov.i
n
9810392985 Approval of State DPRs
by Empowered Committee(EC) on SDC Scheme
3
(24301902)
(Sr. Director)
Shri S.P. Singh ToR and UCRelease of Installment to State Governmentsfor State Data Centres (SDCs)
4.14 spsingh@mit.gov.in
9810392985 Submission of signedTOR and Subsequentlysubmission of UtilizationCertificate (UC)
4
(24301902)
(Director)
Shri Abhishek Singh Minutes ofEmpoweredCommittee
Approval of proposals for Setting up ofCommon Service Centres (CSCs)
3.45 abhisheksingh@mit.gov.in
9818005601 Approval o f Sta teProposals by EmpoweredCommittee of CSCScheme
5
(24364720)
(Director)
Shri Abhishek SinghUtilizationCertificatesRelease of Installments to State Governmentsfor Common Service Centres (CSCs) 4.14 abhisheksingh@mit.gov.in 9818005601 Submission of UC byState Government and
approval by IFD of DIT
6
(24364720)
(Director)
Shri Anurag Goyal Project document insoft copy
Appraisal of Mission Mode Projects (MMPs) 3.45 anuraag.goyal@mit.gov.in
9868514422 Appraisal in DIT andNeGD based on inputs ofthe appraisal team
7
(24301218)
(Director)
Shri Muniram Communication ofdates by StateGovernment
Organizing Leadership Meets and trainingprogramme for NeGP
4.14 muniram@mit.gov.in
Finalisation of dates byNeGD in consulation withState Governments
8
(24301847)
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Main Services / Transactions
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction Weight % ResponsiblePerson
(Designation)
S.No. Email Mobile(Phone No.)
Process Fees
AmountModeCategory
DocumentRequired
(Director)
Anurag Goyal Detailed ProjectReport
Timely approval of proposals for innovativeprojects
4.14 anuraag.goyal@mit.gov.in
9868514422 Approval of projects in DITby competent authority
9
(24301218)
(Adll. Director)
Ms. Asha Nangia 1.Completeapplication 2.Technical write-up /specifications etc.
Timely recommendations to DGFT asconcerned Administrative Ministry fromtechnical angle in respect of ratification ofnorms pertaining to Advance Licences/Advance Authorisations after receipt ofcomplete applications from DGFT andinformation on deficiencies from the applicant
4.8 anangia@mit.gov.in
9910934307 1)Receipt of applicationfrom DGFT2)Technical Evaluation3)Reporting of deficienciesand obtaining clarifications4)Approval of competentauthority5)Conveying comments to
DGFT
10
(24301303)
(Adll. Director)
Ms. Asha Nangia 1.Completeapplication 2.Technical write-up /specifications /Justification forimport etc.
Timely recommendations to DGFT asconcerned Administrative Ministry in respect ofapplications for issuance of licence for importof Restricted Items after receipt of completeapplications from DGFT and information ondeficiencies from the applicant
4.8 anangia@mit.gov.in
9910934307 1) Receipt of applicationfrom DGFT2)Technical Evaluation3)Reporting of deficienciesand obtaining clarifications4)Approval of competentauthority5)Conveying comments toDGFT
11
(24301303)
(Addl. Director)
Ms. Asha Nangia 1.Completeapplication 2.
Technical write-up /specifications /Justification forimport etc.
Timely issuance of Concessional CustomsDuty Certificates under relevant Notifications of
Department of Revenue
4.8 anangia@mit.gov.in
9910934307 1) Receipt of applicationfrom the Industry
2) Technical Evaluation3) Reporting ofdeficiencies and obtainingclarifications4) Approval ofcompetent authority5) Issuance of CCDC
12
(24301303)
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Main Services / Transactions
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction Weight % ResponsiblePerson
(Designation)
S.No. Email Mobile(Phone No.)
Process Fees
AmountModeCategory
DocumentRequired
(Addl. Director)
Shri S K Marwah 1) Completeapplication withapplication fees andDPR 2)Technical/FinancialDetails along withsupportingdocuments
Sanctioning of incentives to industry underSpecial Incentive Package Scheme (SIPS)
4.8 smarwah@mit.gov.in
9810232832 1) Receipt of application2) Examination forappraisal includingseeking information ondeficiencies / clarificationsfrom applicants3) Obtainingrecommendations ofAppraisal Committee4) Seeking approval ofcompetent authority5) Conveying theapproval
13
(24301339)
(Addl. Director)
Shri S K Marwah 1) Completeapplication 2)Details as per termsand conditions ofapproval along withsupportingdocuments
Release of incentives to industry under SpecialIncentive Package Scheme (SIPS)
4.8 smarwah@mit.gov.in
9810232832 1) Receipt of application2) Examination forrelease including seekinginformation on deficienciesfrom applicants, as perterms and conditions ofthe Sanction3) Seeking approval ofcompetent authority afterallocation of funds byPlanning Commission4) Issuance of sanctionletter for release of funds
14
(24301339)
(Senior Director)
Shri Debashish Dutta Minutes of theWorking Groupmeeting
Appraisal of New Projects for consideration offinancial support
8.75 dutta@mit.gov.in Recommendation(s) of theWorking Group(s) for theproject.
15
(24301464)
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Main Services / Transactions
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction Weight % ResponsiblePerson
(Designation)
S.No. Email Mobile(Phone No.)
Process Fees
AmountModeCategory
DocumentRequired
(Senior Director)
Shri Debashish Dutta Submission ofUtilixzationCertificates
Release of funds to ongoing projects 8.75 dutta@mit.gov.in Recommendation ofProject Review & SteeringGroup (PRSG) andsubmission of acceptableUtilization Certificate (UC)
16
(24301464)
(Scientist F)
Dr. B.K. Murthy UC for the previousrelease andprogress report
Timely release of funds to NIC for NKN as perrecommendations of High Level Committee( HLC)
8.4 bkm@mit.gov.in 9810601683 1.HLC recommendations2.Availability of funds forthe specify activity3.IFD concurrence4.Secretary / MCITapproval
17
(24360234)
(Scientist G)
Dr. G.V.Raghunathan
1.Complete DPR2.WG minutes3.Acceptance ofTerms & Conditionsby theImplementingAgency 4.UC forthe previousreleases (if any)
Initiation of New Projects and Release of funds 3.6 raghu@mit.gov.in 9868209476 1.Working Grouprecommendations2.Availability of funds forthe specify activity3.IFD concurrence4.Approval of Secretary /MCIT
18
(24363106)
(Scientist ,F)
Dr. P S NageswaraRao
i)Application in theprescribed formatduly
competedii)Applicant organizationdocuments: Articlesof Association, Bye-Laws,Auditedstatement ofaccounts, Sourceand pattern ofincome andexpenditure
Appraisal of New R&D Projects forconsideration of financial support
3.6 pnrao@nic.in 0996830820 i)Receipt of ProjectProposals in theprescribed format duly
completedii) Evaluation ofthe Project Proposals bythe WorkingGroupiii)Approval of theProject Proposals byCompetent Authority
19
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Main Services / Transactions
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction Weight % ResponsiblePerson
(Designation)
S.No. Email Mobile(Phone No.)
Process Fees
AmountModeCategory
DocumentRequired
DemandDraft
(Director General,CERT in)
Smt. Savita Utreja Application formalongwith requiredannexure
5000Keep current the empanelled list of IT securityauditors
2.4 sutreja@mit.gov.in 9560400997 Receiving and scrutiny ofapplications ii)iii)ii) Off-linein-house Practical SkillsTest for successfulapplicationsiv)v)iii) On-linePractical Skills Test for theapplications successfullyqualifying step-2(above)vi)vii)iv) Intimationof successful/unsuccessfulempanelment to theapplicants
Processing fees inRs.
20
(Scientist ,F)
Sh. Anil Sagar Incident Reportingform
Respond to Security incident 3.6 anil@mit.gov.in i) Reporting of cybersecurity incidents toIncident ResponseHelpdesk viaa)email-incident@cert-in.org.inb)Tel:- 011-24368572Tel:-1 800-11-4949 (Toll free)c)Fax:-011-24368546Fax:- 1800-11-6969 (Toll free)ii) Initialexamination andregistration of cyber
security incident.iii)Analysis and response ofcyber security incident.
21
(24368579)
(Scientist ,F)
Sh. Anil Sagar i) VulnerabilityReporting form ii)Security alerts,advisories &vulnerability notes
Issuance of security alerts on latest threatsand vulnerabilities
2.4 anil@mit.gov.in 1. i) Tracking of latestthreats & vulnerabilitiesii)Preparation of securityalerts, advisories &vulnerability notesiii)
22
(24368579)
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Main Services / Transactions
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction Weight % ResponsiblePerson
(Designation)
S.No. Email Mobile(Phone No.)
Process Fees
AmountModeCategory
DocumentRequired
Publishing of securityalerts, advisories &vulnerability notes onCERT-In websitesiv)sending securityalerts, advisories &vulnerability notes viaemail to registeredusers through mailinglist
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Service Standards
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction Weight
Success Indicators
Unit
Service
Weight Data SourceStandardS. No.
6 weeks from receipt ofproposals
RecordsApproval of proposals for Setting up ofState Wide Area Networks (SWANs)
3.45 85 % 3.451
4 weeks from receipt of UC &request to release installment
RecordsRelease of Installments to StateGovernments for SWAN
4.14 80 % 4.142
6 weeks from receipt ofproposals
RecordsApproval of proposals of StateGovernments for State Data Centres(SDCs)
3.45 85 % 3.453
4 weeks from receipt of UC &request to release installment
RecordsRelease of Installment to StateGovernments for State Data Centres(SDCs)
4.14 80 % 4.144
6 weeks from receipt ofproposals
RecordsApproval of proposals for Setting up ofCommon Service Centres (CSCs)
3.45 85 % 3.455
4 weeks from receipt of UC &request to release installment
RecordsRelease of Installments to StateGovernments for Common ServiceCentres (CSCs)
4.14 80 % 4.146
3 weeks from date of receipt of
electronic copy of projectdocument
RecordsAppraisal of Mission Mode Projects
(MMPs)
3.45 15 % 3.457
One month from the date ofreceipt of proposal
RecordsOrganizing Leadership Meets andtraining programme for NeGP
4.14 15 % 4.148
8 weeks from receipt ofcomplete proposal/or receipt ofclarifications if any
RecordsTimely approval of proposals forinnovative projects
4.14 85 % 4.149
Within 30 days of receipt offully completed applications /information on
RecordsTimely recommendations to DGFT asconcerned Administrative Ministry fromtechnical angle in
4.8 30 Numberof Days
4.810
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Service Standards
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction Weight
Success Indicators
Unit
Service
Weight Data SourceStandardS. No.
deficiencies.respect of ratification of normspertaining to Advance Licences/Advance Authorisations after receipt ofcomplete applications from DGFT andinformation on deficiencies from theapplicant
4.8
Within 30 days of receipt offully completed applications /information on deficiencies.
RecordsTimely recommendations to DGFT asconcerned Administrative Ministry inrespect of applications for issuance oflicence for import of Restricted Items
after receipt of complete applicationsfrom DGFT and information ondeficiencies from the applicant
4.8 30 Numberof Days
4.811
Within 30 days of receipt offully completed applications /information on deficienciesfrom the applicant.
RecordsTimely issuance of ConcessionalCustoms Duty Certificates underrelevant Notifications of Department ofRevenue
4.8 30 Numberof Days
4.812
Within 30 days of receipt offully completed applications /information on deficienciesfrom the applicant and receiptof approval of the CompetentAuthority based onrecommendations of theAppraisal Committee.
RecordsSanctioning of incentives to industryunder Special Incentive PackageScheme (SIPS)
4.8 30 Numberof Days
4.813
Within 60 days of receipt offully completed applications /information on deficienciesfrom the applicant as per termsand conditions of the Sanctionand allocation of funds by thePlanning Commission.
RecordsRelease of incentives to industry underSpecial Incentive Package Scheme(SIPS)
4.8 60 Numberof Days
4.814
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Service Standards
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction WeightSuccess Indicators
UnitService
WeightData SourceStandardS. No.
The projects would be initiatedwithin 6 months from the dateof the final favorablerecommendation(s) of theWorking Group(s).
RecordsAppraisal of New Projects forconsideration of financial support
8.75 80 % 8.7515
2 months from the date of therecommendation of ProjectReview & Steering Group(PRSG) and submission ofacceptable Utilization
Certificate (UC)
RecordsRelease of funds to ongoing projects 8.75 80 % 8.7516
Within 3 months of therecommendations of the HLC
RecordsTimely release of funds to NIC for NKNas per recommendations of High LevelCommittee ( HLC)
8.4 100 Numberof Days
8.417
6 months from the date ofreceipt of completedapplications
RecordsInitiation of New Projects and Releaseof funds
3.6 210 Numberof Days
3.618
The project proposals would beappraised/assessed within 3months from the date ofreceiving the fully complete
project proposal. The projectswould be initiated within 3months from the date of thefinal favourablerecommendation(s) of theWorking Group(s).
RecordsAppraisal of New R&D Projects forconsideration of financial support
3.6 85 % 3.619
Applications for empanelmentwill be received once in every 3months. The status ofsuccessful or unsuccessfulempanelment would beintimated to the applicantswithin 6 weeks from
RecordsKeep current the empanelled list of ITsecurity auditors
2.4 85 % 2.420
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Service Standards
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Services / Transaction WeightSuccess Indicators
UnitService
Weight Data SourceStandard
S. No.
receiving of fully completeapplications.
2.4
Response within 24 hours ofreceiving the security incident(reasonable time-framedepending upon the severity ofincident)
RecordsRespond to Security incident 3.6 85 % 3.621
Publication of alerts within 72hours of tracking an issue
RecordsIssuance of security alerts on latestthreats and vulnerabilities
2.4 90 % 2.422
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Grievance Redress Mechanism
(2010-2011)Citizen's / Client's Charter for Department of Information Technology
Website url to lodge http://pgportal.gov.in/
Name of the Public Grievance Officer Helpline Number EmailS.No. Mobile Number
ajay@mit.gov.in24360160Dr. Ajay Kumar Joint Secretary DIT (Director ofGrievances)
1
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List of Stakeholders/Clients
Citizen's / Client's Charter for Department of Information Technology (2010-2011)
Stakeholders / ClientsS.No.
Autonomous Societies / Companies of DIT1
NIC and STQC - Attached Offices of DIT2
Ministries / Departments of Government of India3
State Governments/Union Territories, PSUs4
Universities/Academic Institutions, R&D Labs5
Industry / Industry Associations relating to IT, ITES & Electronics6
Common Business Organizations (CBOs)7
Citizens of India.8
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Responsibility Centers and Subordinate Organizations
Citizen's / Client's Charter for Department of Information Technology (2010-2011)
Responsibility Centers and Subordinate
Orgnizations
Landline Number EmailS.No. Mobile Number Address
dg@nic.in011-24305815National Informatics Centre (NIC) 98108859781 National Informatics Centre(NIC),Department of InformationTechnology Ministry ofCommunications andInformation Technology A-Block, CGO Complex, LodhiRoad, New Delhi - 110 003
grai@mit.gov.in011 24363089Standardization, Testing and Quality Certification(STQC)
98106432242 Standardization, Testing andQuality Certification (STQC)
Directorate Department ofInformation TechnologyMinistry of Communicationsand Information TechnologyElectronics Niketan, 6 CGOComplex, New Delhi 110 003
director@mmw.sameer.gov.in022- 25721333Society for Applied Microwave Electronics Engineering &Research (SAMEER)
94330555943 Society for Applied MicrowaveElectronics Enginnering &Research (SAMEER)I.I.T. Campus, Powai, Post BoxNo: 8448, Mumbai, Zip-400076
rajan@cdac.in022- 25704200Centre for Development of Advanced Computing (C-DAC)
94465122304 Centre for Development ofAdvanced Computing (C-DAC)(Head Quarters)Pune University Campus,Ganesh Khind, Pune - 411007, Maharashtra
rai@stpi.in011-24363596Software Technology Parks of India (STPI) 98682186145 Software Technology Parks ofIndia (STPI) (Head Quarters),Department of InformationTechnology, Ministry of
Communications
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Responsibility Centers and Subordinate Organizations
Citizen's / Client's Charter for Department of Information Technology (2010-2011)
Responsibility Centers and Subordinate
Orgnizations
Landline Number EmailS.No. Mobile Number Address
and Information Technology,Electronics niketan, 6 CGOComplex, New Delhi-110003
exec_director@doeacc.edu.in011-2436870Department of Electronics Accreditation of ComputerCources (DOEACC)
94222020556 Department of ElectronicsAccreditation of ComputerCources (DOEACC) Society,Department of InformationTechnology, Ministry ofCommunications andInformation Technology,Electronics Niketan, 6 CGOComplex, Lodi Road, NewDelhi-10003
amalnerkar@cmet.gov.in020-25898724Centre for Materials for Electronics Technology (C-MET) 98812532507 Centre for Materials forElectronics Technology (C-MET) (Head Quarters),Panchawati, Off Pashan Road,pune-411008
mohan@eis.ernet.in011-23558248Education and Research NETwork (ERNET) India 99588299958 Education and ResearchNETwork (ERNET) India,Electronics Niketan, 6 CGOComplex, Lodi Road, NewDelhi-110003
dksareen@escindia.com011-47480000Electronics and Computer Software Export PromotionCouncil (ESC)
98730034009 Electronics and ComputerSoftware Export PromotionCouncil (ESC), 3rd Floor, PHDHouse, Opp. Asiad Village,New Delhi-110016
cca@mit.gov.in011-24363073Controller of Certifying Authorities (CCA) 981073051010 Controller Of CertifyingAuthorities (CCA)Department of InformationTechnology Ministry ofCommunications and
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Responsibility Centers and Subordinate Organizations
Citizen's / Client's Charter for Department of Information Technology (2010-2011)
Responsibility Centers and SubordinateOrgnizations
Landline Number EmailS.No. Mobile Number Address
Information TechnologyElectronics Niketan, 6 CGOComplex, New Delhi 110 003.
rajesh.tandon@nic.in011-23355881Cyber Appellate Tribunal (CAT) 999930606911 Cyber Appellate Tribunal(CAT)Jeevan Bharti (LIC ) Building,Ground Floor, Outer Crrcle,Connaught Place, New Delhi-110001.
salag@mit.gov.in011-24364773Semiconductor Integrated Circuits Layout-DesignRegistry (SICLDR)
12 Semiconductor IntegratedCircuits Layout-DesignRegistry (SICLDR)Department of InformationTechnology Ministry ofCommunications andInformation TechnologyElectronics Niketan, 6 CGOComplex, New Delhi 110 003
grai@cert-in.org.in011-24368544Indian Computer Emergency Response Team (ICERT) 981064324413 Indian Computer EmergencyResponse Team (Cert-In)Department of InformationTechnology Ministry ofCommunications andInformation TechnologyElectronics Niketan, 6 CGOComplex, New Delhi 110 003.
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Ci i ' / Cli ' Ch f D f I f i T h l (2010 2011)
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Indicative Expectations from Service Recipients
Citizen's / Client's Charter for Department of Information Technology (2010-2011)
Indicative Expectations from Service RecipientsS.No.
Submission of complete valid DPR/proposals/requests1
Timely submission of UCs in prescribed format2
Submission of Electronic copy of project document for Mission Mode Projects3
Submission of complete R&D grant proposals in prescribed format including revised proposals4
Submission of complete applications5
Timely response to deficiencies pointed out in application forms6
Submission of complete Security Incident Reporting form7
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