Co-Delivery

transcript

Business Intelligence | Co-

Delivery:Converting Data into Action for Growth

Rotterdam, 25th-29th November

Breakthrough X partnershipsCo-delivering every experience

Why should I consider partnership as co-delivery rather than realization numbers?

Sustainably Partnership

More impactful experiences

More Satisfied Customers

More mature operational and scale management

A GCDP or GIP experience cannot be delivered by only one entity, that’s why we chose not to separate quality measurement into OGX and

Did you know?!

Apple is considered to be the expert in supply chain management, and this is because of the

world class data management practice and feedback system that allow Apple to co-delivery an iPhone with over 700 suppliers globally.

“The ability to better co-deliver exchange experiences means a more sustainable and mature operation that

allows us to grow like never before.”

MyAIESEC.net(inc. DAAL file)

CustomerGauge (Net Promoter

Score)

manage.aiesec.org

(Opportunities Portal)

What BI will you need and where to find it?

Size of my partnership with other MCs

Net Promoter Score (NPS)

Top promoters and detractors issue

Fire Fighting cases

Interest from potential customers

(Past) timeline of Ra/Ma/Re of your partner MCs

MyAIESEC.net

Don’t forget about DAAL files

Size of my partnership with other MCs

(Past) timeline of Ra/Ma/Re of your partner MCs

Download DAAL file on MyAIESEC.net(Data Analysis for Advance Leverage)

Step #1!

Size of my partnerships with other MCs

Go to “TN EP realizations raw” (this name could change depending which version of DAAL file you are using) and then creating another column called “Realization month” with formula

“=month()” applied to the Realization date column

Step #2!

For I have divided into 4 parts:

(A) Let’s say I am oGIP from AIESEC Mainland of China.

Step #4!

(B) Let’s say I am iGIP from AIESEC Mainland of China.

(C) Let’s say I am oGCDP from AIESEC Mainland of China.

(D) Let’s say I am iGCDP from AIESEC Mainland of China.

Step #3!

Let’s say I am oGIP from AIESEC Mainland of China. I will need go to “GIP CY Grid”, and then apply filter to

the top filter (as shown on the printscreen) to just “China, Mainland”

Step #3A!

After refresh the data of the pivot table (make sure the data source cover the newly added column of “Realized month”), drag “Realized month” under

Column Labels. And now you can see the partnership data broken down into months

Step #4A!

Let’s say I am iGIP from AIESEC Mainland of China. I will need go to “GIP CY Grid”, and then apply filter to

the left filter (as shown on the printscreen) to just “China, Mainland”

Step #3B!

Step #4B!

Let’s say I am oGCDP from AIESEC Mainland of China. I will need go to “GCDP CY Grid”, and then apply filter to the top filter (as shown on the printscreen) to just

“China, Mainland”

Step #3C!

Step #4C!

Let’s say I am iGCDP from AIESEC Mainland of China. I will need go to “GCDP CY Grid”, and then apply filter to the top filter (as shown on the printscreen) to just

“China, Mainland”

Step #3D!

Step #4D!

Go to “Entity Report” under the Analysis Menu

Step #1!

(past) timeline of Ra/Ma/Re of partner MCs

Let’s say I would like to know the past monthly pipeline of AIESEC in

Mainland of China’s oGIP. I will then enter the information as shown.

Step #2!

I can also use “Backgrounds”, “Skills”, “Languages” and “Field of Work”/ “Issues” to filter out the supply from specific entities

or globally. This could help me to spot potential partner MCs.

Once you click search, you will see a table of the Ra/ Ma/ Re monthly

breakdown for the last 4 years. And if you click the number, you will be able to see the details of all the TN

or EP forms.

Step #3!

CustomerGauge

Fire Fighting cases

ICX data from partner MC:For realized and completed stage

1. NPS data:• NPS, Promoter %, Breakdown of

promoter/passive/detractor2. Top 3 promoter & detractor Self Selected Issues3. Weekly breakdown of (In progress + Close Case)/ Total

in Fire Fighting

There are 2 ways to get the BI above (except 3.)Via Customer Gauge menuVia Export Response

Co-delivery/ partnership as OGX

Go to “Net Promoter Score” under the Reports menu on the left column once

you logged in.

Step #1!

[OGX] Net Promoter Score (NPS) data

Let’s say I am oGCDP from AIESEC in Indonesia and I want to evaluate my partnership with

AIESEC in Mainland of China.

Step #2!

I want to evaluate the partnership

monthly from Jan to Oct 2013

I will need to repeat this for

Completed stage as well afterward.

Here, I can see the graphical

representative of the NPS score data

Step #3!

Here, I can see the NPS, Breakdown of

promoter/passive/detractor

Step #4!

Promoter % = PROMOTERS/ RESPONSES

Months NPS Promoter % Promoters Passive Detractors

2013-01

0 0 0 0 0

2013-02

0 0 0 0 0

2013-03

0 0 0 0 0

2013-04

5050% 4 4

2013-05

2733% 5 9 1

2013-06

5058% 7 4 1

2013-07

025% 1 2 1

2013-08

2013-09

0 0 0 0 0

2013-10

0 0 0 0 0

Step #6!

Go to “Self Selected issue” under the

Reports menu on the left column once you logged in.

Step #1!

[OGX] Top promoters and detractors issue

Step #2!

I will need to repeat this for

Completed stage as well afterward.

I will need to repeat this for Detractors as well afterward for

Top 3 detractors issues.

Step #3!

Click “count” to sort the table into ascending order.

Click the numbers to read the comments from

your EPs.

Top 3 promoters self selected issues

Go to “Task Details” under the Fire Fighting menu on the left

column once you logged in.

Step #1!

[OGX] Fire Fighting cases

Step #2!

[OGX] Fire Fighting casesIt is recommended to collect Fire

Fighting BI in a weekly basis. However, please be aware that at this moment in time, there is no quick way to collect

Fire Fighting BI for all your X partners at once.

Fire Fighting BI: We can see that this partnership is quite healthy with, 100% non-Open Case. But this

must be tracked on a weekly basis to avoid detractors.

Step #2!

[OGX] Fire Fighting cases

You can click here to CHANGE TO PERCENTAGE

Alternatively, you can complete BI items (except Fire Fighting cases)

on a spreadsheet with “Export Response” option.

Step #1!

[OGX] Export Response

CustomerGauge

Fire Fighting cases

OGX data from partner MC:For matched, realized and completed stage

1. NPS data:• NPS, Promoter %, Breakdown of promoter/passive/detractor

2. Top 3 promoter & detractor Self Selected Issues• Should pay more attention on Self Selected Issues that

can influence matching rate or matching time3. Weekly breakdown of (In progress + Close Case)/ Total in

Fire Fighting

There are 2 ways to get the BI above (except 3.)Via Customer Gauge menuVia Export Response

Co-delivery/ partnership as ICX

Go to “Net Promoter Score” under the Reports menu on the left column once

you logged in.

Step #1!

[ICX] Net Promoter Score (NPS) data

Let’s say I am iGCDP from AIESEC in Russia and I want to evaluate my partnership with

Step #2!

I will need to repeat this for Realized and Completed stage as well afterward.

Here, I can see the graphical

representative of the NPS score data

Step #3!

Here, I can see the NPS, Breakdown of

promoter/passive/detractor

Step #4!

Promoter % = PROMOTERS/ RESPONSES

Months NPS Promoter % Promoters Passive Detractors

2013-01

0 0 0 0 0

2013-02

-1000%

2013-03

100100% 1

2013-04

5762% 13 7 1

2013-05

6668% 26 11 1

2013-06

3636% 4 7

2013-07

-1000%

2013-08

5050% 1 1

2013-09

0 0 0 0 0

2013-10

0 0 0 0 0

Step #6!

Go to “Self Selected issue” under the

Reports menu on the left column once you logged in.

Step #1!

[ICX] Top promoters and detractors issue

Step #2!

I will need to repeat this for Realized and Completed stage as well afterward.

I will need to repeat this for Detractors as well afterward for

Top 3 detractors issues.

Step #3!

Click “count” to sort the table into ascending order.

Click the numbers to read the comments from

your trainees.Top 3 promoters self selected issues

Self Selected Issues (level1) that can

influence matching rate or matching time:

Matching supportCommunication effectivity during acceptance procedure Visa documents and information

Self Selected Issues that OGX need to look out for in “Completed stage”:

AIESEC’ support during the experience

Support by home entity during the experience

Go to “Task Details” under the Fire Fighting menu on the left

column once you logged in.

Step #1!

[ICX] Fire Fighting cases

Step #2!

[ICX] Fire Fighting casesIt is recommended to collect Fire

Fighting BI in a weekly basis. However, please be aware that at this moment in time, there is no quick way to collect

Fire Fighting BI for all your X partners at once.

Fire Fighting BI: We can see that this partnership is quite healthy with, 100% non-Open Case. But this

must be tracked on a weekly basis to avoid detractors.

Step #2!

[ICX] Fire Fighting cases

You can click here to CHANGE TO PERCENTAGE

Alternatively, you can complete BI items (except Fire Fighting cases)

on a spreadsheet with “Export Response” option.

Step #1!

[ICX] Export Response

manage.aiesec.org

Go to “Analysis” tab at the top. And then now I will go through each of the

menu one by one.•ORS

•OP Users•OP Searches

Step #1!

Through this data you can understand the profile of people you are attracting.

You know who you are attracting, what do they want and how they heard

about us.You can do this for

national and local data

Step #2!

Interest from potential customers (ORS)

Through this tab, you can get a detailed profile of your users/customers.

You can now judge whether you are attracting the right target audience through your marketing

campaigns.

Step #3!

Interest from potential customers (OP users)

Through this tab, you can understand what your

customers are searching for.

You can judge whether your marketing campaign has attracted the students that can be matched.

Step #4!

Interest from potential customers (OP searches)

All 3 tabs shown just now can be use to evaluate the success of your marketing campaign for your partnership: whether you are

attracting the right people for the partnership.

Alternatively, you can also access whether your partner MCs are

attracting the right people for the partnership too.

Or even able to give you data to access which is the most suitable

partner MCs.

Interest from potential customers (ORS)

Who? MC responsible (MCVP or NST) for X partnership management and/or Co-delivery management

How often? All data is recommended to be collected monthly, except Fire Fighting cases which should be monitored monthly

How to give this information to LCs and how often?A report should be presented to LCs on X partnerships and on action steps to improve co-delivery. Frequency can be decided by MC, it is recommended to be presented per “partnership peak”, e.g. Summer peak

“Co-delivery is not an option, it is essential for creating any exchange experiences.”

Co-Delivery

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