Post on 25-May-2018
transcript
Cochin International Airport Ltd.Achieves Customer Delight withHCL “Real time Flight Information” System
The Cochin International Airport Ltd. (CIAL) is the first Greenfield
Airport setup in the Public Private Partnership (PPP) model in civil
aviation infrastructure sector in India. In order to provide high-end
customer experience, CIAL wanted to implement IT Services which
would add to the comfort of passengers and travelers. They were
looking for a partner who could help them communicate a variety of
timely and important information throughout the airport.
Client Brief
Client Requirements
Solution Offered
The client wanted to implement “Real time
Flight Information” display at the airport
premises to ensure:
Ÿ Flight, airport and directional information to
passengers and the public
Ÿ Tailored information to airport staff, airlines,
customs, etc.
Ÿ Information for airport evacuation in case of
an emergency or security alert
Ÿ Flight information to Internet users on the
airport website
Ÿ Video display facility for advertisements
Ÿ 24*7*365 days uptime
Ÿ Cost effective solution
Ÿ Multi-lingual support
HCL Infosystems Ltd, having sound airline
industry experience, collaborated with CIAL to
deliver a seamless solution in line with their
Customer Relationship Management Strategy.
HCL team effectively captured the client's
requirements and deployed:
Ÿ 40'' LCD displays
Ÿ WINBee Thin Client powered by XP
Embedded, specifically designed for both
stand-alone and tiled applications
Ÿ “FIDS software” (Flight Information Display
System)
Ÿ Applications Server and Database Server
Ÿ loaded with VB.Net and SQL database
respectively
The solution was so
successful that CIAL placed
a repeat order with HCL
after observing the
product performance and
business benefits for
more than 6 months.
CochinInternationalAirport Ltd.
Ÿ Website integration for online information
update
Ÿ Customizable screens to create personalized
environment
The solution design and deployment ensured:
Ÿ Accurate flight delay, check-in or boarding
information
Ÿ Integration with ADAS (Automatic Digital
Announcement System)
Ÿ Multi-lingual support
Ÿ News display option
Ÿ Website integration for online information
update
Ÿ Customizable screens to create personalized
environment
Real TimeFlight Information System
WINBee Thin Client
Business BenefitsThe “Real time Flight Information” System implemented by HCL enhanced the airport
experience for passengers and the public by providing accurate, precise, timely and easily
accessible information to them. The real business benefits that helped the client are:
Ÿ Tailor made solution with a close fit between business objectives and CRM strategy
Ÿ Optimized operational costs through lower
power consumption and reduced
administrative and maintenance costs,
ensuring about 55% lower Total Cost of
Ownership (TCO)
Ÿ Enhanced performance with rugged
Windows Operating System embedded with
Enhanced Writer Filter (EWF) to reduce
Operating System crash and virus threat
Ÿ 24*7*365 uptime as there are no major
moving parts in “Mobile Thin Client” like HDD, ODD, etc. and the maintenance time is
significantly reduced
Ÿ Increased ability to remain competitive in the next-generation communications
marketplace by empowering passengers with real time information
Ÿ Better manageability due to browser based Remote Embedded Management
Software
Ÿ Environment friendly ensuring less carbon footprint. WINBee Thin Client consumes
approx 75% lesser power than a PC and dissipates less heat
About HCL Infotech Ltd.HCL Infotech Limited, a wholly owned subsidiary of HCL Infosystems Limited, is a Premier Indian Technology
Company and offers a wide range and end to end IT Solutions and Services for both Corporate Enterprises as
well as Government Organizations. With a strong legacy and rich industry experience of over thirty years, HCL
Infotech offers single window turnkey solutions which enables customers to create successful and adaptive
businesses. The Company's IT services and solutions portfolio comprise IT Infrastructure Consulting,
Integration and Outsourcing; Software-led IT Solutions and Biometric based Authentication and Business
Services. With a presence in 4000+ towns across India, multi-technology expertise and partnerships with
leading technology providers, HCL Infotech enables organizations to grow and transform. The company also
has robust operations in Middle-East Asia and Africa and provides comprehensive IT solutions to customers
across verticals in the region.
For more information please visit us at www.hclinfotech.in
For more details, please contact us at or visit us at
marketinginfotech@hcl.comwww.hclinfotech.in
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present here is the exclusive property of HCL Infotech Ltd. The content/information contained here is believed to be accurate ate the time of
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