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Humana Case Study

Prepared by:

Linda Flood, Humana Inc.

Jamal Syed, Emtec Inc.

Session ID#: 14832

Paradigm shift in reporting by deploying four OBIA modules across enterprise

Case Study Summary-Fortune 100 company implementation of OBIA 11g

-Deployment across multiple organizational units

-Managing users adaptability of the pre-built analytics modules

-eMobile capabilities

-Managing expectations of stakeholders and business users

-Organized a successful cross functional project team

-Support strategic decision making for leadership

-Utilize the Agile methodology for quick gains

-Support strategic decision making for leadership

-Discover lessons learned and challenges

-Continue growth of corporate analytics enterprise wide

Session Objectives

■ Humana Inc., a fortune 100 company and headquartered in Louisville, Kentucky, is a leading health care company.

■ Offer wide range of managed health care insurance products, health and wellness services to provide lifelong well-being to our members.

■ Over 40,000 employees

■ Market health insurance services and products in all 50 US states, D.C. and Puerto Rico, and has international business interests

■ Continue growth in mergers and acquisitions

About us

About usEMTEC THE COMPANY

Serving clients for over 46 years

14 locations, including 8 development centers

Over 1,000 full-time professionals

Voted One of the Top 100 Places to Work by Crain’s Chicago in 2012

Our consultants have an average of 14 years of experience. Nearly 45% have advanced certifications

73% of our PMs, Architects & Consultants worked at Tier 1 consultancies in a previous life

$255M IT Services Provider

Regularly compete & win against larger IT service providers

EMTEC SERVICES AT A GLANCE

• Emtec has completed more than 1,100 Package Application engagements, including:

- 200+ Oracle ERP clients with more than 415 engagements

- 206 EPM / Hyperion & OBIEE clients and 323 engagements

- 186 Microsoft clients and more than 255 projects

• Emtec is a premier provider of SaaS and Emerging technologies solutions, including 51 Salesforce Clients with more than 75 engagements, Including Sales Cloud, Service Cloud and Custom Cloud

• Emtec has performed more than 6.3M hours of application development and maintenance work ranging from Business Analysis to Product Development

• Emtec has served more than 565 Infrastructure services clients where we have:

- Deployed more than 1.85M servers, personal computers, tablets and mobile devices

- Installed or provided more than 925 exabytes of storage (That’s a whole lot…)

- Triaged more than 30,000 L1 support incidents

- Implemented service management solutions for more than 125 clients

EMTEC AROUND THE WORLD

US Locations

• Radnor, PA (HQ)

• Atlanta, GA

• Chicago, IL

• Dayton, OH

• Fremont, CA

• Jacksonville, FL

• Herndon, VA

• Minneapolis, MN

• Springfield, NJ

• St. Louis, MO

Global Offices

• Toronto, Canada

• Ottawa, Canada

• Pune, India

• Bangalore, India

BI Challenges for Business and IT

■ Custom OBIEE 10g platform

■ Only GL Summary data to data warehouse

■ No sub-ledger data for Procurement, Projects, AP or AR

■ No drill back to source data for immediate results on issues

■ Volume growth in source data and external reporting requirements will not be

sustainable

■ Data mining was the way for analysis and reconciliation

■ IT was overwhelmed with all ad-hoc report requirements

■ Rudimentary reporting tools like excel, MS databases and silo reporting tools

like Hyperion and Discoverer are being using used for dashboards and KPI’s

BI Project Drivers and Goals

■ Build a cross-functional reporting platform for BI for users

■ Self enablement of business users

■ Mobile BI capability

■ Dashboards and reports for quick and timely analysis

■ Drill back to source data to reduce unnecessary data storage sources

■ Scalable and centralized solution for future reporting growth

■ Build a foundation for an enterprise BI solution

Stakeholder and User Adoption

■ Build cross functional team of business users and subject matter experts in all modules

■ Early acceptance in the pre-built business intelligence dashboards

■ Involve key finance users in mapping of general ledger accounts

■ Critical to engage business users who know and understand the EBS data for accurate results in dashboards

■ Daily agile standups for communication of development and project decisions

■ Monthly leadership stakeholders meetings and 4-blockers on status

■ Building of BICC for governance of enterprise model

BI Optimization Roadmap

Optimizing BI Extend Reach and

CapabilitiesBuild a Framework

for Enterprise BIAlign the Business

and IT

Govern the Process BI for everyone Build a BICCEstablish

Accountability

Measure and Communicate

Success

Empower the PeopleImprove End-User

AdoptionLeverage

TechnologyTrain End-Users

Manage Change

Reduce Fragmentation Agile Development for Quick WinsReduce Pain with Standardization

Optimization Roadmap

Implementation Approach – Agile

Agile Methodology• Quick gains in delivering

■ RAPID implementation methodology is deployed for expedited implementation of OBIA. This approach allows the business users to get involved early.

Implementation Approach - RAPID

Production Environment for OBIA 11g

BI Solution at Humana

■ Implemented four BI modules

o Financials

o Procurement & Spend

o HR

o Projects

BI Solution at Humana

■ Single Sign On with EBS

■ Security integration with OBIA responsibilities

BI Solution at Humana

■ Integrating Essbase connections with OBIA

■ Implementing Mobile BI

Solution Results

• Common Enterprise Information Model

• Self-enabled business users

• Executive dashboards

• Mobile BI

• Business Intelligence Center of Excellence

Additional Sessions on Humana’s BI Journey

Track: Business Intelligence/Data Warehousing/EPM

From Dashboards to Transactional Detail

Seemless drillback to EBS

Session ID# 14916

OBIA Data Optimization & Performance

Enhancing Techniques

Session ID# 14918

OBIEE 11g Upgrade Considerations of a Fortune 100 Company,

New Features, & Live Demo

Session ID# 15087

Jamal SyedDirector, BIEmtec Inc.

Jamal.Syed@emtecinc.com(312) 216-6929

Linda FloodManager – Project Implementations

Humana Inc.lflood1@humana.com

(502) 580-2193

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