Post on 10-Oct-2020
transcript
Collaboration and Partners
Stephane Couture, Sr. Director – Product Management
Western EMR User Conference 2016
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TELUS Health 3-Step Strategy
1. Build Reach 2. Develop Collaborative
Health Services
3. Generate Health
Outcomes
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Coverage
Collaboration and Partners
Medication
Management Patient interaction
Today
3:30
Tomorrow
8:30
Today
4:15
Improved feedback
and release process
for your EMR
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Coverage
Collaboration and Partners
Patient Interaction
Medication
Management Patient interaction
Improved feedback
and release process
for your EMR
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TELUS Health Partner Program
Bringing innovative solutions to you
Launching today
Safe and secure integration to your EMR Thorough privacy, security and integration testing
Easy add-on to your existing EMR contract
Launch partners and solutions Cliniconex – appointment reminder solutions
- Available on Med Access now / PS Suite and Wolf – End of Calendar Q1 2017
CognisantMD – Patient engagement tools including waiting room tablets, online forms and questionnaires, and eRequests
- Available and integrated to PS Suite
- Available now as a standalone application for Wolf and Med Access, Integrated to Wolf and Med Access in Calendar Q2 2017
Additional partners and solutions will be added to the program over time
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What About Portal?
Benefits of Patient Portal:
E-booking
Secure messaging
healthalerts
access to medical info.
80% of the logins from
patients who had registered
2+ mo. ago – patients come
back to the portal!
Continuous growth in patient
adoption
Pilot Numbers (Oct 15, 2016)
130 MDs
13,000 patients
10,000 eBookings
65,000 Logins
Wolf Patient Portal Pilot Results
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What our clients had to say about the portal?
“The Patient portal has been a tremendous resource for our clinic, allowing
patients to book their appointments directly, view information from their own
medical record and allowing us to securely communicate.”
Dr Bryce Kelpin - Continuum Medical Clinic
1,100 Patients Enrolled
“Wow, this was great! It went very smoothly. We will continue to use the
screening notifications with our patients on an ongoing basis. I’d love to set up
more notifications,”
Erin Philbrook - Mission Oaks Medical Clinic Manager
70% of patients notified viewed screening recall
notification within 24 hours
So far in Oct, portal patients have eBooked 56% of the
time
“Patients are very happy with online booking” Dr. Kimberly Rutherford, Spectrum Health
3,500 appointments eBooked
“The patient portal allows us to quickly and easily reach patients who fall out of
guidelines to help them understand the importance of screening and remind them
when they are due...Tools that help us identify and inform patients who are due to
be screened can help to save lives.”
Dr Sam Azer, Ross Creek Medical Clinic
2,000 Patients Enroled
1,800 Appointments eBooked
668 Secure Messages Sent
867 Notifications Sent
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Will TELUS have a patient portal that I can buy?
For Wolf Customers
Launching the Wolf Patient
Portal
Watch for email communications
on its availability and pricing in
the next few weeks
For PS Suite and Med Access
Customers
Partner portals will become
available in the second half of
2017
Partner portals will be integrated
to your EMRs through the
TELUS EMR API
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Coverage
Collaboration and Partners
Medication Management
Medication
Management Patient interaction
Improved feedback
and release process
for your EMR
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TELUS Online Benefits Check (OBC)
Provides medication coverage
information at the point of
prescription
Increases the likelihood of your
patient adhering to the drug therapy
Eliminates timely back and forth with
pharmacists
Available on PS Suite
End of 2017 for Med Access and Wolf
Patient consent managed by the
insurer under the patients’ plans
20% of unfilled
prescriptions
aren’t filled for
financial reasons
That’s ~50M scripts!
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Coverage
Collaboration and Partners
Efficiency and Access
Medication
Management Patient interaction
Improved feedback
and release process
for your EMR
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Patient Assistance Programs (PAP)
Saving time and money for you and your patients to get access to branded drugs
Available on PS Suite
Med Access and Wolf – Q2 2017
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Coverage
Collaboration and Partners
Release Process
Patient interaction
Medication
Management
Improved feedback
and release process
for your EMR
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Feedback and Release Process
Collaborating with YOU
Listening to you…
Do you know what this is?
We’ve been focused on you!
C-Sat survey feedback
Top issues and ‘how-to’ reasons you are
calling us about
Community Portal Feedback and votes
Customer visits and interviews
Being disciplined…
Objective and structured planning
Development process focused on quality
Standard beta cycles
Clear communication about releases –
No surprises
Continuous Improvement
Questions