COMMUNICATION SKILLS

AND ASSERTIVENESS

PRESENTATION OUTLINE

1. Objectives2. Definition / Goals4. Types of Communication5. Tips to good communication skills7. Barriers to effective Communication 8. Assertiveness

COMMUNICATION SKILLS AND ASSERTIVENESS

By the end of the lesson participants will able to;

• Define communication Outline the types of communication

Identify the major barriers to communication

Explain the meaning of being assertive

OBJECTIVES

Essentially, Communication is the transfer or exchange of ideas or information or sending messages to and from one person(s) or place to another.

It is a process by which information moves between people, through the communication cycle or path to another.

Communication is a medium for expressing oneself.

Definition of Communication

Without effective communication you cannot lead……..you’ll end up taking a walk on your own.

Communication is a Series of experiences of …… Listening, Smelling, Speaking, Writing, Touching, Tasting.

Communication Skills is the ability to use language(receptive) and express(expressive) information.

Communication cont.

To get and give information To change behavior To get action To ensure understanding To persuade.

COMMUNICATION GOALS

Speaking

Writing

Body Language

Visual Image

MOST COMMON WAYS TO COMMUNICATE

On the bases of Organizational relationship Formal Informal On the bases of flow Vertical Horizontal Crosswise/Diagonal

TYPES OF COMMUNICATION

On the bases of expression

Oral/ Verbal

Written

Gesture/ Non-verbal

Types of communication cont.

Communication is the process of sending and receiving information among people……

Communication Process

Receive

SENDER

Sender

RECEIVER

Feedback

Noise

1. Maintain eye contact with the audience

2. Body awareness

3. Gestures and expressions.

4. Convey one’s thoughts

5. Practice effective communication skills.

Tips to good Communication Skills

It is two way It involves active listening It reflects the accountability of speaker and

listener It utilises feedback It is free of stress It is clear

Effective Communication…….

1. Semantic barriers( Language)

2. Syntax barriers (Grammatical)- subject-verb agreement, Tense etc.

3. Emotional or Psychological barriers

4. Organizational barriers

5. Barriers in superiors/ subordinates(Attitudinal)

BARRIERS OF COMMUNICATION

Communication to take place, there must be interaction with each player participant

Boss Employee

People in organizations = 75% time communicating

Poor Communication

Research has shown that many problems in any organisation can be traced back to one primary cause: poor communication.

Poor communication also results in poor performance.

Poor Communication

Definition To be assertive means to have the ability

and courage to state one’s mind, opinions or ideas clearly, without the feeling of intimidation.

Assertiveness is the ability to state one’s views and standing up to fight for his/her rights, while respecting the rights and views of others.

ASSERTIVENESS

• ‘Assertiveness is standing up for your right to be treated fairly. It is expressing your opinions, needs, and feelings, without ignoring or hurting the opinions, needs and feelings of others.’

Definition cont’d

Building one’s self-confidence and assertiveness generally, is an attempt at transforming oneself to be able to stand up to others and resist pressures.

To be assertive is how you can exert a little more control over other people and situations that affect you, to be in control of yourself.

Assertiveness can be passive or aggressive, depending on your confidence level.

Self-Confidence and Assertiveness

Communication is a series of experiences of listening, smelling, speaking, writing etc.

Communication skills is the ability to use language(receptive) and (expressive) information

Effective Communication skills are a critical element in your career and personal lives.

summary

Assertiveness is the ability and courage to state one’s mind, views, opinions and ideas clearly;- without the feeling of intimidation,- but establishing authority, self confidence,- standing up for your rights while respecting the rights of others,- standing up to others and resisting pressures

Summary cont.

Foster Agbemafle

Thank you for your attention