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INATITUTO GUATEMALTECO AMERICANO IGA
2 BIMESTRE
COMERCIAL ENGLISH II
MIS. MAYEL
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MAGAZINE OF THE
LETTERS
KEILA DE LEON 2
MARIAM LOPEZ 8
REYNA ORDOÑEZ 14
SECRETARIAL “A” ROOM V214
ACKNOWLEDGMENT
LETTER
An acknowledgment letter is written when you receive
merchandise, material, money or information.
It will be courtesy. And acknowledgment letter also serve to
say thank you note.
GLOBAL COMPANY, INC.
1160 State Street
Chicago, Illinois 60688
March 22, 2012
Mr. GUs Andrea
Quality Industries
1876 Magnolia Boulevard
Detract, Michigan 48233
Dear Mr. Andrea:
Thank you for arranging us to receive a signed contract to service all of Quality’s office
machines for the next three years, which makes you a major client.
This important contract will be in a safe immediately. I f you require any further
information fell free to contract us.
Best Wises,
Keila De Leon
President
OLLOW-UPS
After a decision or agreement has been made, either at
a meeting or in conversation, it is a good idea to send a
follow-ups letter to remember the deal or something
important that we need to remember to people.
QUEALITY INDUSTRIES
1876 Magnolia Boulevard
Detroit, Michigan 48233
April 12, 2012
Global Company
1160 State Street
Chicago, Illinois 60688
Dear sir or madam:
Two weeks ago, I sent to your company the contract to service all of Quality´s office
machines for the next three years.
I would like to know when your company is going to start and how much time will
the service take. Therefore, I can get everything organized in the office.
I hope to hear from you soon.
Sincerely yours,
Gus Andrea
President
CONFIRMATION
LETTER
A confirmation letter serves to confirm a reservation as hotels
and travel agencies. This letter has to be clear, correct, and
complete information.
FULSON CONTRACTOR, INC.
4444 Western Avenue
Boulder, Colorado 80301
March 27, 2012
Mr. Justin Michaels
622 Garth Street
Boulder, Colorado 80321
Dear Mr. Michaels:
This letter will confirm the lunch date, which will take place at Trattoria di Marco, at the
corner of Tenth Street and Western Avenue, on April 7 at 1 p. m.
In this appointment we are going to discuss about the architectural maps of the building.
Sincerely yours,
Nancy Corson
Architect
REMITTANCE
LETTER
This letter serve to explain for what you enclose the check.
This letter should contain your account number, the invoice
number, and the amount of the check.
QUALITY INDUSTRIES
1876 Magnolia Boulevard
Detroit, Michigan 48233
April, 9 2012
Ms. Reyna Ordoñez
Global Company, Inc.
1160 State Street
Chicago, Illinois 60688
Dear Ms. Ordoñez:
The enclosed check No. 901410 for $2000.00 is the first payment of contract No. 341.
Please credit my account (No. 2010-8756-K).
Sincerely yours,
Gus Andrea
Sales Manager
All inquiries should be answered, cannot be given a complete response.
The inquiry reply should not only increase that interest, but also inspire
the inquirer to action. The purpose of an inquiry reply is usually to give
information
THE HAMPSHIRE SCHOOL FO ETIQUETTE
1528 SE 3.d. Avenue
Portland OB 7821-4432
April 19, 2012
Mrs. Cindy Jones
1234 Ne Honchoed Drive
Woodinville, WA 98072
Dear Mrs. Jones
Thank you for your interest in our school of Etiquette. We are happy to supply you
with the information you requested.
We are sorry; we do not have space because of the overwhelming response for
next month´s weekly classes. However a special seminar for “Etiquette for Twines”
will be available on Saturday afternoons for the next four weeks.
For your convenience we are enclosing a brochure of the class description and
enrollment from.
We look forward to hearing from you.
Sincerely yours,
Keila de León
Manager
RDER
CKNOWLEDGMENTS
This letter should express your appreciation for the order and
assure the customer that it will be filled. An acknowledgment
is often an opportunity for a sales pitch. The letter should
include a description of the merchandise to reaffirm the
wisdom of the customer´s purchase.
Wal-Mart
2019 Logan Street
Paramus, New Jersey 70622
April 13, 2012
BDRM
Bedding store
529 Eaton Avenue
Bethlehem, Pennsylvania 188115
Gentlemen
We are pleased to have received your order No. 765 of March 31, 2012 and would
like to welcome you as a new customer of Wal-Mart.
The first consignment contains 50 beauty rear Euro Square pillow, 75 classic
reversible 3-piece bedding comforter sets and 30 Tim Borland quit sets. It will be
shipped on April 15 by Global Tran sippers Ltd. And should arrive at your store.
The cost of shipment would be $200. You can pay cash on delivery, credit card or
check.
The second consignment will be shipped when the Twin and Queen Microfibers
sheet sets are in stock approximately on April 30.
Sincerely yours,
Keila de León
Sales Manager
Stopgap
Letters
This let your customer know that the inquiry will not be ignored and
that it will be responded to as soon as possible. Informs your customer
that you need time to process the request.
Larsen Linen Company
P. O. Box 767, Bloomfield
New Jersey 07003
April 17, 2012
Mrs. Marianne Rollins
444 Ross Avenue, Caldwell
New Jersey 07006
Dear Mrs. Rollins
We are acknowledging your order for one set of Floral Mist queen-size
sheets and pillowcases. However the delay of your order is because of
a factory strike, and all orders have been held up.
We assure you that negotiations are progressing and a settlement is
expected soon. Your order will be shipped as soon as possible.
Sincerely,
Mariam Lopez
Manager
Referrals
A letter of referral acknowledges receipt of the inquiry and explains
why and to whom it is being referred. Alternately, you may find it more
efficient to tell the correspondent exactly where and to whom he
should write.
Global Company, INC.
1160 State Street
Chicago, Illinois 60688
April 23, 2012
Maxim Sportswear manufacturing Co. INC.
842 Seventh Avenue, New York
N.Y. 10018
Dear Mr. or Madam
In relation to request for information regarding our wholesale prices on
sportswear, we cannot supply that information. This can be answered
by one of your dealers.
I am referring your letter to Mr. James Wong (4069 Lexington Avenue,
New York, N.Y. 10077). I am sure that he will get in touch with you
soon.
Sincerely,
Keila de Leon
Sales Manager
Refusals
There are many times when a businessperson must say “no”. When
granting a favor, awarding a contract, hiring an applicant, or making
any decision, saying “yes” to one person often means saying “no” to
another. The key, however, is to say “no” gracefully. Here, as in all
correspondence, maintaining goodwill is extremely important.
Horizon Technologies, Inc.
315 Bedford High Way, Nashia
NH 03051
April 25, 2012
Mr. Arthur Edwards
Pacific Growth Properties L.P.
2785 Kimberley, melboune
Australia
Dear Mr. Edwards
Thank you for your recent request for the bar-code scanning for the 97
supermarkets in Australia and New Zealand. I am honored that you
choose our company.
You requested a 25 percent volume discount. Unfortunately we cannot
give you the 25 percent, because you are a great customer, we can give
you a 10 percent discount for this purchase.
Sincerely,
Keila de Leon
Sales Manager